Madrid Mendez Alvaro South Station

Customer Service Desk

Operating Hours

The Service Desk at Madrid Mendez Alvaro South Station operates with the following schedule:

• Monday to Friday: 8:00 AM - 10:00 PM
• Saturday and Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Madrid Mendez Alvaro South Station offers a range of services to assist travelers:

1. Information and Assistance

The friendly staff at the Service Desk are available to provide information and assistance regarding train schedules, connections, ticket purchases, and general inquiries about the station and its facilities.

2. Tourist Information

The Service Desk also serves as a tourist information center, where visitors can obtain maps, brochures, and recommendations for local attractions, landmarks, restaurants, and accommodations in Madrid.

3. Lost and Found

If you have lost or found an item at the station, the Service Desk can assist you in reporting and retrieving lost belongings.

4. Customer Support

If you have any concerns or issues related to your travel experience, the Service Desk is there to provide customer support and help resolve any problems you may encounter.

For any inquiries or assistance, feel free to approach the Service Desk during their operating hours.

Lost And Found Office

Hours and Location

The Lost and Found Office at Madrid Mendez Alvaro South Station is dedicated to helping passengers retrieve their lost items. The office is conveniently located within the station premises, making it easily accessible for travelers. Here are the details:

Procedures for Retrieving Lost Items

If you have lost something during your time at Madrid Mendez Alvaro South Station, follow these simple steps to increase your chances of retrieving your belongings:

1. Contact the Lost and Found Office: Reach out to the office as soon as you realize your item is missing. Provide them with a detailed description of the lost item and any relevant information that might help in identifying it.
2. Provide Proof of Ownership: When visiting the office, make sure to bring any documents or proof of ownership for the lost item. This could include receipts, photographs, or any other evidence that establishes your ownership.
3. Fill Out a Lost Item Report: The staff at the Lost and Found Office will assist you in filling out a Lost Item Report. Provide accurate details about the item, including its description, brand, color, and any unique identifiers.
4. Keep in Touch: After filing the report, stay in contact with the Lost and Found Office. They may require additional information or updates regarding your lost item.
5. Collecting Your Lost Item: If your lost item is found, the Lost and Found Office will contact you. You can then arrange a convenient time to retrieve it from their office.

Please note that the Lost and Found Office will typically keep found items for a certain period of time before disposing of them or donating them to charities. Therefore, it is crucial to report your lost item as soon as possible.

Remember, accidents happen, and sometimes we misplace our belongings. The Lost and Found Office at Madrid Mendez Alvaro South Station is here to assist you in recovering your lost items. Don't hesitate to reach out to them if you find yourself in need.

Safety Measures

Surveillance Cameras

The Madrid Mendez Alvaro South Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station, covering all major areas and entrances. They are constantly monitored by trained security personnel to quickly respond to any suspicious activities or incidents.

On-Site Security Personnel

Your safety is our top priority at Madrid Mendez Alvaro South Station. That's why we have a team of dedicated on-site security personnel who are professionally trained to handle any security-related issues. These security personnel are present at all times and are readily available to assist you if needed. They undergo regular training to ensure they are well-prepared to handle any situation that may arise.

Emergency Call Buttons

In case of an emergency, Madrid Mendez Alvaro South Station is equipped with emergency call buttons placed at strategic locations throughout the station. These call buttons are easily accessible and allow you to quickly summon assistance in case of any medical or security-related emergencies. When pressed, these buttons immediately alert the on-site security personnel who will respond promptly to your location.

First Aid Stations

Your health and well-being are important to us. That's why Madrid Mendez Alvaro South Station is equipped with first aid stations to provide immediate medical assistance if required. These stations are staffed with trained professionals who can provide basic medical aid and assess the situation. If necessary, they can also arrange for further medical assistance or transportation to a nearby medical facility.

Emergency Procedures And Contacts

Emergency Exits

The Madrid Mendez Alvaro South Station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs. In the event of an emergency, it is important to remain calm and follow the instructions of station staff.

First Aid Stations

In case of a medical emergency, the Madrid Mendez Alvaro South Station has first aid stations that are staffed by trained professionals. These stations are equipped to handle minor injuries and provide basic medical assistance. If you require immediate medical attention, please notify the nearest station staff or security personnel who will be able to assist you.

Contacts

Emergency Services

• Emergency Police: 112
• Emergency Medical Services: 112
• Emergency Fire Services: 112

Station Security

• Station Security Office: +34 91 506 82 00

For any emergency or security concerns at the Madrid Mendez Alvaro South Station, please contact the appropriate emergency services or the station security office. It is important to provide clear and concise information about the situation and your location within the station.

Transportation Links

Trams

Madrid Mendez Alvaro South Station is well-connected to the tram network, providing convenient transportation options for travelers. The following trams can be accessed from the station:

• Tram Line 18: This tram line connects Madrid Mendez Alvaro South Station with various popular destinations in the city. It offers a comfortable and efficient way to explore Madrid.
• Tram Line 45: Travelers can also take Tram Line 45 from the station to reach different parts of the city. This tram line is a great option for those looking to explore Madrid's attractions and neighborhoods.

Other Lines

In addition to trams, Madrid Mendez Alvaro South Station offers access to various other transportation lines, providing comprehensive connectivity for travelers. These lines include:

1. Metro Line 6: The station is conveniently connected to Metro Line 6, allowing easy access to different parts of Madrid.
2. Renfe Cercanias: Madrid Mendez Alvaro South Station is a major hub for Renfe Cercanias, the commuter train network. Travelers can take advantage of this network to reach destinations both within Madrid and its suburbs.
3. Long-Distance Trains: The station also serves as a hub for long-distance trains, providing connections to various cities in Spain. Travelers can easily access these trains for their intercity journeys.

Taxi Stands

For those who prefer the convenience of taxis, Madrid Mendez Alvaro South Station has dedicated taxi stands where travelers can easily find taxis for their journeys. These stands ensure a hassle-free experience and quick access to transportation.

Bus Stops

Travelers can also find bus stops near Madrid Mendez Alvaro South Station, offering further transportation options. The nearby bus stops provide connections to different parts of Madrid, making it convenient for tourists, family vacationers, and business travelers to explore the city.

Ride-Sharing Zones

Ride-sharing services like Uber and Cabify are becoming increasingly popular in Madrid. Madrid Mendez Alvaro South Station provides designated ride-sharing zones where travelers can easily request a ride and enjoy the convenience of these services.

Please note that availability and specific details of transportation options may vary, so it is advisable to check the latest information and schedules before planning your journey.

Driving Directions

From Madrid Center

If you are driving from Madrid Center, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Head southeast on Calle de Atocha toward Plaza del Emperador Carlos V.
2. Continue straight onto Calle de Méndez Álvaro.
3. Keep left to stay on Calle de Méndez Álvaro.
4. The station will be on your left.

From Madrid-Barajas Airport

If you are driving from Madrid-Barajas Airport, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Take the M-14 ramp to Madrid/Avenida de América/Barajas.
2. Keep left at the fork, follow signs for M-40/M-14/M-11/Avenida de América/Madrid and merge onto Autopista M-14.
3. Take exit 2 to merge onto Avenida de América/M-30 toward A-2/Zaragoza/A-3/Valencia/A-4/Córdoba.
4. Take exit 7B to merge onto Calle de Méndez Álvaro.
5. The station will be on your right.

From A-4 Highway

If you are driving from the A-4 highway, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Take exit 14 toward M-23/Pinto/Méndez Álvaro.
2. Merge onto Calle de Méndez Álvaro.
3. Continue straight to stay on Calle de Méndez Álvaro.
4. The station will be on your left.

From A-3 Highway

If you are driving from the A-3 highway, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Take exit 6 toward Madrid/Méndez Álvaro.
2. Merge onto Calle de Méndez Álvaro.
3. Continue straight to stay on Calle de Méndez Álvaro.
4. The station will be on your left.

From A-42 Highway

If you are driving from the A-42 highway, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Continue onto Autovía de Toledo/A-42.
2. Take exit 3 toward M-30/Madrid/Centro Ciudad.
3. Keep right at the fork, follow signs for M-30/Méndez Álvaro.
4. Continue onto Calle de Méndez Álvaro.
5. The station will be on your left.

From A-5 Highway

If you are driving from the A-5 highway, follow these directions to reach Madrid Mendez Alvaro South Station:

1. Continue onto A-5.
2. Take exit 4 toward M-30/Plaza Elíptica/A-42/Méndez Álvaro.
3. Keep left to continue toward Calle de Méndez Álvaro.
4. Continue onto Calle de Méndez Álvaro.
5. The station will be on your left.

Please note that these directions are approximate and subject to traffic conditions.

Airport Transfers

Airport Distance

The Madrid Mendez Alvaro South Station is located approximately 15 kilometers from Madrid-Barajas Airport. The distance can be covered in about 20 minutes by car, depending on traffic conditions.

Transfers Price and Payment Options

The price of airport transfers from Madrid Mendez Alvaro South Station to Madrid-Barajas Airport can vary depending on the mode of transportation chosen. Below are some common options and their estimated prices:

• Taxi: Around 30-40 euros
• Private Car Service: Approximately 40-60 euros
• Shuttle Bus: Typically 8-12 euros per person

Payment options for airport transfers usually include cash, credit cards, and some providers may also accept mobile payment methods such as Apple Pay or Google Pay. It is recommended to confirm the accepted payment methods with the chosen transfer service in advance.

Airport Transfers Essentials

When planning for airport transfers, there are a few essentials to keep in mind:

• Ensure you have all necessary travel documents, such as passports and boarding passes.
• Check the transfer service's policy on luggage allowance to avoid any surprises.
• Arrive at the designated meeting point or pick-up location on time.
• Consider the estimated travel time and plan accordingly, especially during peak hours.

Types of Airport Transfers Available

There are several types of airport transfers available from Madrid Mendez Alvaro South Station:

1. Taxi: A convenient and direct option for individuals or small groups.
2. Private Car Service: Ideal for those who prefer a more personalized and comfortable experience.
3. Shuttle Bus: A cost-effective option for larger groups or budget travelers.

Booking Airport Transfers

Booking airport transfers from Madrid Mendez Alvaro South Station can be done through various methods:

• Online: Many transfer service providers have online booking systems on their websites.
• Phone: Contact the transfer service directly to make a reservation.
• At the Station: Some transfer services may have a counter or kiosk at the station for walk-in bookings.

Airport Transfers Arrival

Upon arrival at Madrid-Barajas Airport, follow the signs for ground transportation or airport transfers. Depending on the chosen transfer service, there may be designated meeting points or pick-up locations. It is advisable to have the booking confirmation or relevant information readily available for the transfer service provider.

Airport Transfers Departures

When departing from Madrid Mendez Alvaro South Station, it is recommended to allow sufficient time for the transfer to the airport. Consider factors such as traffic conditions and check-in requirements. Ensure all luggage and travel documents are prepared before the transfer service arrives.

Peak Travel Times

Weekdays

During weekdays, the peak travel times at Madrid Mendez Alvaro South Station are typically in the early morning and late afternoon. Commuters and business travelers rush to catch their trains to work or meetings, causing increased congestion and longer waiting times. If you plan to travel during weekdays, it is advisable to avoid peak hours to minimize any potential delays.

Weekends

On weekends, the peak travel times at Madrid Mendez Alvaro South Station tend to vary depending on the time of the year and any special events happening in the city. Generally, Saturday mornings and Sunday evenings experience higher passenger volumes as tourists and local residents embark on weekend getaways or return from short trips. If you prefer a more relaxed travel experience, consider traveling during the midday or early afternoon on weekends.

Special Days

Special days such as public holidays, long weekends, and festive seasons witness a significant surge in travel activity at Madrid Mendez Alvaro South Station. These peak travel times are characterized by crowded platforms, longer queues, and increased train frequencies to accommodate the higher demand. It is recommended to plan your journey well in advance and book your tickets early to secure your preferred travel time during these special days.

School Days

During school days, the peak travel times at Madrid Mendez Alvaro South Station align with the typical morning and afternoon school commuting hours. Families and students rush to catch their trains to reach their educational institutions, resulting in a higher influx of passengers. If you are traveling during school days, be prepared for larger crowds during these specific peak hours. Consider adjusting your travel plans to avoid these busy periods if possible.

Fridays

Friday afternoons are often regarded as peak travel times at Madrid Mendez Alvaro South Station. As the weekend approaches, many people choose to leave the city for leisure activities or visit their families in other locations. Consequently, the station experiences higher passenger volumes and increased train frequencies, particularly during the late afternoon and early evening. If you are traveling on a Friday, allow extra time for potential delays and consider booking your tickets in advance to secure your preferred departure time.

💡 During peak travel times, it is advisable to arrive at the station early, especially if you have a specific train to catch. This will help you avoid any last-minute rush and ensure a smoother travel experience.

National Operators

RENFE

RENFE is the national railway operator in Spain and operates the majority of train services in the country. They offer a wide range of regular services to various destinations across Spain.

Types of regular services provided

• High-speed trains (AVE)
• Long-distance trains (Alvia, Altaria)
• Medium-distance trains (Avant, Regional)

Punctuality and reliability

RENFE is known for its punctuality and reliability. Their trains generally run on time, ensuring that passengers can reach their destinations without any major delays.

Passenger Amenities

RENFE provides a comfortable travel experience for passengers, offering amenities such as spacious seating, onboard Wi-Fi, power outlets, and catering services on certain trains.

Ticketing and fare information

Passengers can buy tickets for RENFE trains through their official website, mobile app, ticket counters at train stations, or authorized travel agencies. Payment methods include credit/debit cards, cash, and online payment platforms. Refunds and cancellations are subject to RENFE's refund policy.

Boarding platforms and general information

Boarding platforms for RENFE trains are clearly indicated at the train stations. Passengers are advised to arrive at the station well in advance of their departure time to ensure a smooth boarding process. RENFE provides clear signage and announcements to guide passengers to their designated platforms.

ALSA

ALSA is the leading bus company in Spain, operating both domestic and international routes. They offer a comprehensive network of regular bus services connecting various cities and towns across the country.

Types of regular services provided

• Long-distance buses
• Regional buses
• Local buses

Punctuality and reliability

ALSA is known for its punctuality and reliability. They strive to ensure that buses depart and arrive on schedule, providing a dependable transportation option for passengers.

Passenger Amenities

ALSA buses are equipped with comfortable seating, air conditioning, and onboard toilets. Some buses may also offer amenities such as Wi-Fi and entertainment systems.

Ticketing and fare information

Passengers can purchase ALSA bus tickets online through their official website, mobile app, ticket counters at bus stations, or authorized travel agencies. Payment methods include credit/debit cards and online payment platforms. Refunds and cancellations are subject to ALSA's refund policy.

Boarding platforms and general information

ALSA bus stations have clearly marked boarding platforms. Passengers are advised to arrive at the station a few minutes before departure to ensure a smooth boarding process. ALSA staff is available to provide assistance and answer any queries.

💡 When traveling within Spain, it is recommended to consider both RENFE and ALSA as transportation options, depending on the distance and location of your destination. This allows you to choose the most convenient and efficient mode of travel for your specific needs.

International Operators

1. Eurolines

Eurolines is a popular international bus operator that provides regular services to and from Madrid Mendez Alvaro South Station. They offer transportation to various cities across Europe, making it convenient for travelers to explore multiple destinations.

Types of regular services provided:

Eurolines offers both day and night services, allowing passengers to choose the most convenient option for their travel needs. They have comfortable coaches equipped with amenities to ensure a pleasant journey.

Punctuality and reliability:

Eurolines is known for its punctuality and reliability. They strive to maintain a consistent schedule and ensure that passengers reach their destinations on time.

Passenger Amenities:

Passengers traveling with Eurolines can enjoy various amenities onboard, including comfortable seating, air conditioning, Wi-Fi, and power outlets. These amenities enhance the overall travel experience.

Ticketing and Fare Information:

Passengers can buy tickets for Eurolines services online or at the ticket counters in the station. They accept various payment methods, including credit cards and cash. Refunds and cancellations are subject to the operator's policies.

Boarding Platforms and Broad Information:

Eurolines buses typically depart from designated platforms at Madrid Mendez Alvaro South Station. Passengers are advised to check the departure boards or consult station staff for specific information regarding their bus.

2. FlixBus

FlixBus is another popular international bus operator that operates from Madrid Mendez Alvaro South Station. They provide convenient and affordable transportation options to various European destinations.

Types of regular services provided:

FlixBus offers a wide range of regular services, including both direct and connecting routes. They have a vast network of destinations, allowing travelers to easily reach their desired locations.

Punctuality and reliability:

FlixBus is known for its punctuality and reliability. They strive to adhere to their schedules and ensure that passengers reach their destinations without any major delays.

Passenger Amenities:

FlixBus provides comfortable seating, air conditioning, and free Wi-Fi onboard their buses. Passengers can stay connected and enjoy a comfortable journey throughout their travel.

Ticketing and Fare Information:

Passengers can purchase FlixBus tickets online or at the station. They accept various payment methods, including credit cards and PayPal. Refunds and cancellations are subject to the operator's policies.

Boarding Platforms and Broad Information:

FlixBus buses have designated boarding platforms at Madrid Mendez Alvaro South Station. Passengers should check the departure boards or consult station staff for specific information about their bus.

3. ALSA

ALSA is a well-established bus operator in Spain that also offers international services from Madrid Mendez Alvaro South Station. They provide reliable and comfortable transportation options to various destinations.

Types of regular services provided:

ALSA offers a range of regular services, including both domestic and international routes. They have a comprehensive network that connects major cities and popular tourist destinations.

Punctuality and reliability:

ALSA is known for its punctuality and reliability. They have a reputation for maintaining a consistent schedule and ensuring that passengers arrive at their destinations on time.

Passenger Amenities:

ALSA provides comfortable seating, air conditioning, and onboard entertainment options on their buses. Passengers can enjoy a pleasant journey with these amenities.

Ticketing and Fare Information:

Passengers can purchase ALSA tickets online, at the station, or through their mobile app. They accept various payment methods, including credit cards and cash. Refunds and cancellations are subject to the operator's policies.

Boarding Platforms and Broad Information:

ALSA buses have designated boarding platforms at Madrid Mendez Alvaro South Station. Passengers should refer to the departure boards or seek assistance from station staff for specific boarding information.

💡 One unique insight is that these international bus operators offer travelers a convenient and cost-effective way to explore multiple countries and cities in Europe. With comfortable amenities and reliable services, they make international travel accessible and enjoyable for tourists, family vacationers, and business travelers.