Walsall Train Station

Customer Service Desk

Operating Hours

The Service Desk at Walsall train station operates during the following hours:

• Monday to Friday: 7:00 AM - 10:00 PM
• Saturday: 8:00 AM - 9:00 PM
• Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Walsall train station offers a range of services to assist passengers:

1. Ticket Sales

The Service Desk provides ticket sales for all destinations served by the station. Whether you need a single ticket or a season pass, our friendly staff will help you with your purchase.

2. Travel Information

If you have any questions or need assistance with your travel plans, our knowledgeable staff can provide you with up-to-date information on train schedules, platform numbers, and any disruptions or delays.

3. Lost and Found

If you have lost or found any belongings while at the station, please report to the Service Desk. Our staff will assist you in registering lost items or help you locate your lost belongings if they have been turned in.

4. Customer Assistance

If you require any additional assistance during your time at the station, our Service Desk staff are available to help. From providing directions to recommending local attractions, we are here to make your journey as smooth and enjoyable as possible.

5. Accessibility Support

Walsall train station is committed to providing accessible services for all passengers. Our Service Desk can assist passengers with disabilities or mobility challenges by providing information on accessible facilities, arranging for station staff to assist with boarding and alighting, and answering any questions or concerns regarding accessibility.

6. Complaints and Feedback

If you have any complaints or feedback regarding your experience at Walsall train station, please visit the Service Desk. Our staff will listen to your concerns and assist you in resolving any issues or escalating them to the appropriate channels.

At Walsall train station, our Service Desk is dedicated to providing excellent customer service and ensuring a positive travel experience for all passengers. Don't hesitate to approach us with any questions or assistance you may need during your time at the station.

International Operators

1. Virgin Trains

Virgin Trains is a popular international operator that provides regular services from Walsall train station. They offer reliable and punctual services to various destinations across the country.

Passengers traveling with Virgin Trains can enjoy a range of amenities, including comfortable seating, onboard Wi-Fi, and power outlets for charging electronic devices. They also provide accessible facilities for passengers with disabilities.

To buy tickets for Virgin Trains, passengers can visit their official website, use the mobile app, or purchase them at the station. They accept various payment methods, including credit/debit cards and mobile payments.

Virgin Trains has dedicated boarding platforms at Walsall train station. Passengers are advised to check the platform number displayed on the departure boards. Staff members are available to assist passengers with any queries or concerns.

2. Eurostar

Eurostar is another international operator that connects Walsall train station with various European destinations. They offer regular services to cities like Paris, Brussels, and Amsterdam.

Passengers traveling with Eurostar can enjoy a comfortable and reliable journey. The trains are known for their punctuality and modern amenities, including spacious seating and onboard entertainment.

To purchase Eurostar tickets, passengers can visit their official website, use the mobile app, or contact their customer service. They offer various payment methods, including credit/debit cards and online banking.

At Walsall train station, Eurostar has designated boarding platforms. Passengers are advised to check the platform number displayed on the departure boards and arrive at the station well in advance.

3. Deutsche Bahn

Deutsche Bahn is a renowned international operator that provides services from Walsall train station to destinations in Germany and other European countries. They offer a wide range of regular services to cater to different travel needs.

Passengers traveling with Deutsche Bahn can expect punctuality and reliability. Their trains are equipped with comfortable seating, air conditioning, and onboard facilities for a pleasant journey.

To buy tickets for Deutsche Bahn, passengers can visit their official website, use the mobile app, or purchase them at the station. They accept various payment methods, including credit/debit cards and cash.

Deutsche Bahn has dedicated boarding platforms at Walsall train station. Passengers should check the platform number displayed on the departure boards and ensure they arrive at the station on time.

4. Thalys

Thalys is a popular international operator that connects Walsall train station with cities like Paris, Brussels, and Amsterdam. They offer regular services that are known for their efficiency and comfort.

Passengers traveling with Thalys can enjoy a range of amenities onboard, including comfortable seating, free Wi-Fi, and power outlets. They also provide catering services for passengers to enjoy refreshments during their journey.

To purchase Thalys tickets, passengers can visit their official website, use the mobile app, or contact their customer service. They offer various payment methods, including credit/debit cards and online banking.

Thalys has designated boarding platforms at Walsall train station. Passengers are advised to check the platform number displayed on the departure boards and arrive at the station in a timely manner.

💡 One unique insight about international operators is that they often offer special promotional fares and discounts for early bookings or group travel. It's always worth checking their websites or subscribing to their newsletters to stay updated on the latest offers.

Safety Measures

Surveillance Cameras

Walsall train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station, covering key areas such as platforms, entrances, and ticketing areas. The surveillance cameras are constantly monitored by trained security personnel to detect and deter any suspicious activities.

On-Site Security Personnel

Walsall train station has a dedicated team of on-site security personnel who are responsible for ensuring the safety of passengers and maintaining a secure environment. These trained professionals are available round the clock and are equipped with the necessary tools and knowledge to handle any security-related incidents. They patrol the station premises, providing a visible presence to deter potential threats and respond promptly to any emergencies.

Emergency Call Buttons

In case of any emergency or immediate assistance, Walsall train station is equipped with emergency call buttons strategically placed throughout the station. These call buttons are easily accessible and allow passengers to quickly summon help in case of any medical, security, or safety-related concerns. The station staff is trained to respond promptly to these calls and provide the necessary assistance.

First Aid Stations

Walsall train station has designated first aid stations to provide immediate medical assistance to passengers in need. These stations are equipped with basic medical supplies and staffed by trained personnel who can administer first aid and coordinate further medical assistance if required. The location of the first aid stations is clearly marked and easily accessible to ensure quick response and support in case of any medical emergencies.

Lost And Found Office

Hours and Location

The Lost and Found Office at Walsall train station is open during regular station operating hours. It is conveniently located within the station premises, making it easily accessible for passengers who may have lost or found items while traveling.

Procedures for Retrieving Lost Items

If you have lost an item at Walsall train station, follow these simple steps to increase the chances of retrieving it:

1. Contact the Lost and Found Office: Get in touch with the Lost and Found Office as soon as possible to report your lost item. They can be reached by phone or email, and their contact information can be found on the official station website.
2. Provide detailed information: When contacting the Lost and Found Office, be prepared to provide detailed information about the lost item. This may include a description, the date and time it was lost, and any identifiable features or markings.
3. Wait for confirmation: Once you have reported your lost item, the Lost and Found Office will conduct a search and notify you if your item has been found. It is important to note that the process may take some time, so it is advisable to be patient.
4. Collecting your item: If your lost item has been found, the Lost and Found Office will provide instructions on how to collect it. This may involve presenting identification and signing a release form. Make sure to follow their instructions carefully to ensure a smooth retrieval process.

Please note that the Lost and Found Office at Walsall train station operates on a first-come, first-served basis. It is recommended to report any lost items as soon as possible to increase the chances of recovery.

Emergency Procedures And Contacts

Emergency Exits

Walsall train station is equipped with several emergency exits to ensure the safety of passengers in the event of an emergency. These exits are strategically located throughout the station to provide easy access to designated assembly points. In case of an emergency, passengers are advised to follow the instructions provided by station staff and make their way to the nearest emergency exit.

First Aid Stations

Walsall train station is committed to ensuring the well-being of its passengers. In the event of a medical emergency, there are first aid stations available within the station premises. These stations are staffed with trained personnel who can provide immediate assistance and basic medical care. Passengers requiring first aid are encouraged to approach station staff or seek assistance from the nearest first aid station.

Contacts

In case of an emergency or if you require any assistance at Walsall train station, here are some important contacts:

Emergency Services

• Emergency: 999
• Non-Emergency Police: 101
• Ambulance Service: 999
• Fire Service: 999

Walsall train station

• Main Station Information: +44 345 600 0650
• Lost Property: +44 345 600 0650
• Customer Services: +44 345 600 0650

It is important to note that these contacts are provided for emergencies and station-related inquiries only. For any other non-emergency situations, passengers are advised to approach station staff for assistance.

Transportation Links

Trams

Walsall train station is well-connected to various tram lines, providing convenient transportation options for both locals and tourists.

The following tram lines can be accessed from Walsall train station:

• Line A: This tram line connects Walsall train station to the city center, making it easy to explore the vibrant shopping and dining districts.
• Line B: Trams on this line run to the nearby attractions, including the Walsall Arboretum and the New Art Gallery Walsall.
• Line C: Travelers can take Line C to reach the Walsall Leather Museum, where they can learn about the town's rich history in leather-making.

Other Lines

In addition to the trams, Walsall train station offers easy access to other train lines, allowing travelers to explore the surrounding areas.

Some of the other train lines available from Walsall train station include:

1. West Midlands Railway: This train line connects Walsall to major cities and towns in the West Midlands region, such as Birmingham and Wolverhampton.
2. London Northwestern Railway: Travelers can take this train line to reach London and other destinations in the southeast of England.

Taxi Stands

For those who prefer the convenience of taxis, Walsall train station provides dedicated taxi stands for easy pick-up and drop-off.

The taxi stands are located just outside the main entrance of the train station, ensuring quick access to transportation services.

Travelers can easily hail a taxi from these stands to reach their desired destinations within Walsall and beyond.

Bus Stops

Walsall train station is well-served by numerous bus routes, making it a convenient transportation hub for bus travelers.

Some of the bus stops near Walsall train station include:

• Bus Stop A: Located on Station Street, this bus stop serves routes that connect Walsall to neighboring towns and villages.
• Bus Stop B: Situated on Park Street, this bus stop provides access to buses that travel to popular attractions and shopping centers.
• Bus Stop C: Found on Hatherton Road, this bus stop serves as a connection point for buses heading towards residential areas.

Ride-Sharing Zones

For those who prefer ride-sharing services, Walsall train station offers designated ride-sharing zones for easy pick-up and drop-off.

These zones are conveniently located near the main entrance of the train station, allowing travelers to easily request a ride through popular ride-sharing apps.

Using ride-sharing services provides a convenient and hassle-free way to travel to and from Walsall train station.

Driving Directions

Driving Directions

If you're planning to visit Walsall and prefer to travel by car, here are the best driving directions to Walsall Train Station:

From Birmingham

1. Take the A34 towards Walsall.

2. Continue on the A34 until you reach the junction with the A461.

3. Take the A461 towards Walsall town center.

4. Follow the signs for the train station, which will be on your left.

From Wolverhampton

1. Start on the A454 heading east.

2. Continue on the A454 until you reach the junction with the A462.

3. Take the A462 towards Walsall town center.

4. Follow the signs for the train station, which will be on your right.

From Cannock

1. Take the A460 towards Walsall.

2. Continue on the A460 until you reach the junction with the A4148.

3. Take the A4148 towards Walsall town center.

4. Follow the signs for the train station, which will be on your left.

From Lichfield

1. Start on the A461 heading south.

2. Continue on the A461 until you reach the junction with the A4148.

3. Take the A4148 towards Walsall town center.

4. Follow the signs for the train station, which will be on your right.

From Dudley

1. Take the A4036 towards Walsall.

2. Continue on the A4036 until you reach the junction with the A4148.

3. Take the A4148 towards Walsall town center.

4. Follow the signs for the train station, which will be on your left.

From West Bromwich

1. Start on the A41 heading north.

2. Continue on the A41 until you reach the junction with the A4031.

3. Take the A4031 towards Walsall town center.

4. Follow the signs for the train station, which will be on your right.

Parking

Walsall Train Station has a dedicated parking area for commuters and visitors. The parking charges apply, and it is advisable to check the rates and availability before your visit.

Note: It is always a good idea to check for any road closures or traffic updates before your journey to ensure a smooth travel experience.

Airport Transfers

Airport Distance

The distance between Walsall train station and the nearest airport depends on the airport you are traveling to or from. Here are the approximate distances to some popular airports:

• Birmingham Airport: 20 miles
• Manchester Airport: 80 miles
• East Midlands Airport: 45 miles
• London Heathrow Airport: 120 miles

Transfers Price and Payment Options

The cost of airport transfers from Walsall train station can vary depending on the destination and the type of transfer service you choose. Prices typically range from £30 to £150 for a one-way transfer. Payment options may include cash, credit/debit card, or online payment platforms.

Airport Transfers Essentials

When booking an airport transfer, it is important to consider the following essentials:

• Advance Booking: It is recommended to book your airport transfer in advance to ensure availability and secure the best price.
• Luggage Capacity: Make sure the transfer service you choose has enough space to accommodate your luggage.
• Flight Monitoring: Some transfer services offer flight monitoring to adjust the pickup time in case of delays or early arrivals.

Types of Airport Transfers Available

There are various types of airport transfers available from Walsall train station:

• Private Transfers: These are dedicated transfers that provide exclusive transportation from the train station to the airport or vice versa.
• Shared Transfers: Shared transfers involve sharing a vehicle with other passengers who are heading in the same direction.
• Shuttle Services: Shuttle services operate on a fixed schedule and pick up passengers from multiple locations before heading to the airport.

Booking Airport Transfers

Booking an airport transfer from Walsall train station can be done through various methods:

1. Online Booking: Many transfer service providers have online booking platforms where you can easily make a reservation.
2. Phone Booking: Some transfer services also allow bookings to be made over the phone.
3. Travel Agencies: You can also book airport transfers through travel agencies.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth airport transfer:

1. Collect Your Luggage: Retrieve your luggage from the baggage claim area.
2. Meet and Greet: Look for the designated meeting point or your driver, who will be holding a sign with your name.
3. Board the Transfer: Follow the instructions of your transfer service provider and board the designated vehicle.

Airport Transfers Departures

When departing from Walsall train station, consider the following steps for your airport transfer:

1. Arrive on Time: Make sure to arrive at the train station with sufficient time before your scheduled departure.
2. Check-in: Proceed to the check-in counter of your transfer service provider.
3. Board the Transfer: Follow the instructions of your transfer service provider and board the designated vehicle.

Peak Travel Times

Weekdays

During weekdays, the peak travel times at Walsall train station are typically during the morning and evening rush hours. Commuters and business travelers often use the train station to travel to and from work, resulting in higher passenger volumes during these times.

Weekends

On weekends, the peak travel times at Walsall train station may vary depending on events, festivals, or popular tourist destinations in the area. It is best to check the train schedule in advance if you are planning to travel during the weekend to avoid any potential crowds or delays.

Special Days

During special days such as holidays or major events, the peak travel times at Walsall train station can be significantly busier than usual. Many people choose to travel during these times to visit family and friends or attend special events, resulting in increased passenger traffic at the station.

School Days

On school days, the peak travel times at Walsall train station are typically during the morning and afternoon when students are traveling to and from school. It is important to plan your journey accordingly to avoid any potential congestion during these times.

Fridays

Fridays can be busy at Walsall train station as people often travel for weekend getaways or to visit friends and family. The peak travel times on Fridays are usually in the late afternoon and evening as people finish work or school for the week and begin their weekend travels.

💡 It is always a good idea to check the train schedule and plan your journey in advance to avoid any potential crowds or delays during peak travel times at Walsall train station.

National Operators

Avanti West Coast

Avanti West Coast is a national train operator in the United Kingdom. They provide regular services to and from Walsall train station, offering connections to major cities such as London, Birmingham, Manchester, and Glasgow.

Types of regular services provided: Avanti West Coast operates both long-distance and regional services. They offer direct trains to various destinations, including high-speed services on the West Coast Main Line.

Punctuality and reliability: Avanti West Coast is known for its commitment to punctuality and reliability. They strive to deliver a smooth and efficient travel experience for passengers.

Passenger Amenities: Walsall train station provides various passenger amenities for Avanti West Coast customers. These include waiting areas, ticket machines, and accessible facilities.

Ticketing and fare Information: To purchase tickets for Avanti West Coast services, passengers can buy them online, at the station, or through the Avanti West Coast mobile app. Accepted payment methods include cash, credit/debit cards, and contactless payments. Refunds and cancellations are subject to the operator's terms and conditions.

Boarding platforms and broad information: Avanti West Coast services at Walsall train station usually depart from platforms 1 and 2. Passengers are advised to check the departure boards for the latest platform information. It is recommended to arrive at the station at least 15 minutes before the scheduled departure time.

West Midlands Railway

West Midlands Railway is a national train operator serving the West Midlands region, including Walsall. They provide regular services to various destinations within the region, as well as connections to other parts of the country.

Types of regular services provided: West Midlands Railway operates both local and regional services. They offer frequent trains to Birmingham, Wolverhampton, and other towns and cities in the West Midlands area.

Punctuality and reliability: West Midlands Railway strives to maintain high levels of punctuality and reliability. They work closely with Network Rail to minimize disruptions and provide a smooth travel experience for passengers.

Passenger Amenities: Walsall train station offers various passenger amenities for West Midlands Railway customers. These include waiting areas, ticket machines, and accessible facilities.

Ticketing and fare Information: Tickets for West Midlands Railway services can be purchased online, at the station, or through their mobile app. Payment methods accepted include cash, credit/debit cards, and contactless payments. Refund and cancellation policies are subject to the operator's terms and conditions.

Boarding platforms and broad information: West Midlands Railway services usually depart from platforms 3 and 4 at Walsall train station. Passengers are advised to check the departure boards for the most up-to-date platform information. It is recommended to arrive at the station a few minutes before the scheduled departure time.