Swansea

Customer Service Desk

Operating Hours

The Service Desk at Swansea train station operates during the following hours:

• Monday to Friday: 7:00 am - 9:00 pm
• Saturday: 8:00 am - 7:00 pm
• Sunday: 9:00 am - 6:00 pm

Services Portfolio

The Service Desk at Swansea train station offers a range of services to assist passengers. Here are some of the services provided:

1. Ticket Sales and Information

The Service Desk staff can assist you with purchasing tickets for your journey and provide information on ticket types, fares, and any discounts available. They can also help with any queries or issues related to ticketing.

2. Lost and Found

If you have lost or found any items within the train station premises, you can report it to the Service Desk. They will log the details and assist in reuniting lost items with their owners.

3. Travel Advice

The knowledgeable staff at the Service Desk can provide travel advice, including information on train routes, connections, and journey times. They can help you plan your journey and provide recommendations on the best routes to take.

4. Assistance for Passengers with Disabilities

The Service Desk is equipped to provide assistance to passengers with disabilities. They can offer guidance on accessible facilities, such as ramps and elevators, and provide information on any special services available for passengers with disabilities.

5. Complaints and Feedback

If you have any complaints or feedback regarding your experience at Swansea train station, you can approach the Service Desk. They will listen to your concerns and take appropriate actions to address them.

International Operators

British Airways

British Airways is a well-known international airline that operates regular services from Swansea. They offer a wide range of destinations, including major cities around the world. With a reputation for punctuality and reliability, British Airways ensures that passengers arrive at their destinations on time and with minimal delays.

Passenger amenities on British Airways flights include comfortable seating, in-flight entertainment, and complimentary meals and beverages. The airline also offers a variety of cabin classes to suit different budgets and preferences.

Ticketing and fare information can be obtained through the British Airways website or by contacting their customer service. They accept various payment methods, including credit cards and online banking. Refunds and cancellations are subject to the airline's terms and conditions.

Boarding platforms for British Airways flights are conveniently located at Swansea train station. Passengers can easily access the platforms and board their flights with ease.

Lufthansa

Lufthansa is another international airline that operates regular services from Swansea. They provide flights to numerous destinations across Europe and beyond. Lufthansa prides itself on its punctuality and reliability, ensuring that passengers reach their destinations on schedule.

Passengers traveling with Lufthansa can enjoy a range of amenities, including comfortable seating, in-flight entertainment, and complimentary meals and beverages. The airline also offers a selection of cabin classes to cater to different passenger preferences.

Ticketing and fare information can be obtained through the Lufthansa website or by contacting their customer service. They accept various payment methods, including credit cards and online banking. Refund and cancellation policies are outlined on their website.

Boarding platforms for Lufthansa flights are conveniently located at Swansea train station. Passengers can easily access the platforms and board their flights with ease.

Air France

Air France is a renowned international airline that operates regular services from Swansea. They offer flights to various destinations worldwide, including popular cities in Europe, Asia, Africa, and the Americas. Air France is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger amenities on Air France flights include comfortable seating, in-flight entertainment, and a selection of meals and beverages. The airline also provides different cabin classes to cater to different passenger preferences.

Ticketing and fare information can be accessed through the Air France website or by contacting their customer service. The airline accepts various payment methods, including credit cards and online banking. Refunds and cancellations are subject to their terms and conditions.

Boarding platforms for Air France flights are conveniently located at Swansea train station. Passengers can easily access the platforms and board their flights without any hassle.

💡 Swansea offers a range of international operators, ensuring that travelers have convenient access to various destinations around the world. Whether you're planning a business trip or a family vacation, these operators provide reliable services, comfortable amenities, and convenient ticketing options.

Safety Measures

Surveillance Cameras

The Swansea Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of passengers and staff. These cameras are strategically placed throughout the station to provide maximum coverage and monitoring capabilities. The footage captured by these cameras is constantly monitored by trained security personnel to detect and respond to any potential security threats or incidents.

On-Site Security Personnel

To further enhance the safety and security of the Swansea Train Station, there are dedicated on-site security personnel who are responsible for maintaining a safe environment for everyone. These security personnel are trained to handle various situations and are readily available to assist passengers in case of emergencies or any security concerns. They work closely with local law enforcement agencies to ensure a prompt response to any incidents that may occur at the station.

Emergency Call Buttons

In case of an emergency or any immediate assistance required, the Swansea Train Station is equipped with emergency call buttons located at strategic locations throughout the premises. These call buttons are easily accessible and provide a direct line of communication with the station's security personnel or emergency services. Passengers can use these buttons to report any suspicious activities, medical emergencies, or other safety concerns.

First Aid Stations

The Swansea Train Station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These first aid stations are equipped with essential medical supplies and staffed by trained professionals who can administer basic first aid treatments. In case of any medical emergencies, passengers can seek help from the first aid stations or inform the on-site security personnel for further assistance.

Emergency Procedures And Contacts

Emergency Exits

The Swansea train station is equipped with multiple emergency exits to ensure the safety of passengers in case of any emergency situation. These exits are strategically located throughout the station to provide easy access to the nearest exit point. In case of an emergency evacuation, passengers are advised to follow the instructions provided by the station staff and make their way to the nearest emergency exit.

First Aid Stations

The Swansea train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These first aid stations are staffed with trained professionals who are equipped to handle minor injuries and medical emergencies. If you require any medical assistance while at the station, please inform a member of the station staff who will be able to guide you to the nearest first aid station.

Emergency Contacts

In case of an emergency at the Swansea train station, it is important to have access to the appropriate emergency contacts. Here are some important contacts that you should keep handy:

Emergency Services: Dial 999

Swansea Train Station Security: +44 (0)1234 567890

British Transport Police: 0800 40 50 40

It is recommended to save these numbers in your phone or keep them in a easily accessible location to ensure quick access in case of an emergency.

Transportation Links

Trams

Swansea train station is conveniently located near several tram stops, providing easy access to various parts of the city. Trams are a popular mode of transportation for both tourists and locals.

Other Lines

In addition to trams, Swansea train station is well-connected to other lines, allowing travelers to explore nearby towns and cities. These lines provide convenient transportation options for both business travelers and tourists.

Taxi Stands

For those who prefer a more direct and private mode of transportation, there are taxi stands conveniently located near Swansea train station. Taxis offer a convenient option for travelers who want to reach their destination quickly and comfortably.

Bus Stops

Swansea train station is also well-served by a number of bus stops, making it easy to travel to different parts of the city and beyond. Buses offer an affordable and reliable mode of transportation for both locals and visitors.

Ride-Sharing Zones

For those who prefer ride-sharing services, Swansea train station has designated ride-sharing zones where passengers can easily request a car through popular ride-sharing apps. This convenient option provides flexibility and ease of travel.

Driving Directions

From the M4 Motorway

If you are traveling to Swansea train station by car from the M4 motorway, follow these directions:

1. Take exit 45 onto A4067 towards Swansea.
2. Continue on A4067 for approximately 6 miles.
3. At the roundabout, take the second exit onto Quay Parade.
4. Continue straight onto Kingsway for about 0.4 miles.
5. Turn left onto High Street.
6. Continue on High Street for about 0.2 miles.
7. The Swansea train station will be on your left.

From Swansea City Center

If you are already in Swansea city center and need directions to the train station, follow these steps:

1. Start on High Street.
2. Continue straight on High Street for about 0.2 miles.
3. The Swansea train station will be on your left.

Parking Options

There are several parking options available near Swansea train station:

1. Swansea Station Multi-Storey Car Park: Located just across the road from the train station, this multi-storey car park offers convenient parking facilities.
2. Swansea Quadrant Car Park: This car park is located a short walk away from the train station and provides ample parking spaces.
3. Swansea Kingsway Car Park: Situated on Kingsway, this car park is within walking distance of the train station and offers affordable parking options.

Note: It is recommended to check the availability and rates of the parking facilities before your visit, as they may vary.

Airport Transfers

Airport Distance

The distance between Swansea train station and the nearest airport varies depending on which airport you are traveling to. Here are the distances to the most popular airports:

• Cardiff Airport: approximately 45 miles
• Bristol Airport: approximately 100 miles
• London Heathrow Airport: approximately 190 miles
• London Gatwick Airport: approximately 200 miles

Transfers Price and Payment Options

The price of airport transfers from Swansea train station will depend on several factors, including the distance to the airport, the type of transfer service chosen, and the time of travel. It is recommended to check with the transfer service provider for accurate pricing information. Payment options typically include credit/debit card, cash, or online payment methods.

Airport Transfers Essentials

When booking airport transfers, there are a few essentials to consider:

• Ensure you have the correct date and time of your flight for accurate pick-up and drop-off timings.
• Double-check the number of passengers and any additional luggage requirements.
• Make sure to provide the correct contact information for smooth communication with the transfer service provider.

Types of Airport Transfers Available

There are various types of airport transfers available from Swansea train station:

• Private transfers: These offer a dedicated vehicle exclusively for you or your group, providing privacy and convenience.
• Shared transfers: These are cost-effective options where you share a vehicle with other passengers traveling to or from the airport.
• Shuttle services: These operate on fixed schedules and pick up/drop off passengers at designated locations.
• Taxi services: Taxis are readily available at Swansea train station for direct transfers to the airport.

Booking Airport Transfers

Booking airport transfers can be done in advance through various online platforms or directly with transfer service providers. It is recommended to compare prices, read reviews, and check the terms and conditions before making a booking. Additionally, some hotels and travel agencies may offer assistance in arranging airport transfers for their guests.

Airport Transfers Arrival

Upon arrival at the airport, follow the signage to the designated pick-up area for airport transfers. Look out for the transfer service provider's name or logo, and ensure you have your booking confirmation or reference number handy for easy identification. If there are any changes to your flight schedule, promptly inform the transfer service provider to avoid any inconvenience.

Airport Transfers Departures

For airport transfers from Swansea train station to the airport, it is important to plan your journey in advance. Consider factors such as traffic conditions and recommended check-in times to ensure you arrive at the airport with ample time. The transfer service provider will typically provide a pick-up time based on your flight details, so make sure to be ready at the designated meeting point at the specified time.

Peak Travel Times

Weekdays

During the weekdays, the Swansea train station experiences peak travel times during the morning and evening rush hours. Commuters and business travelers make their way to and from work, resulting in increased passenger traffic.

Weekends

On weekends, the peak travel times at the Swansea train station vary depending on the time of year and any special events happening in the area. Generally, weekends see a higher number of leisure travelers, including tourists and families, using the train station for day trips or weekend getaways.

Special Days

Special days, such as public holidays or major events, can significantly impact peak travel times at the Swansea train station. During these times, there may be an influx of both locals and visitors using the train station, resulting in increased congestion and longer waiting times.

School Days

On school days, the Swansea train station experiences an increase in passenger traffic during the morning and afternoon hours. Students commuting to and from school, as well as their parents or guardians, contribute to the peak travel times during these periods.

Fridays

Fridays often see increased passenger traffic at the Swansea train station, especially during the late afternoon and early evening hours. Many people use the train station to travel for weekend getaways or to return home after a busy workweek.

💡 It's important to plan your travel accordingly during peak times to avoid longer waiting times and potential overcrowding at the Swansea train station. Consider alternative travel options or adjust your schedule if possible to ensure a smoother and more efficient journey.

National Operators

GWR (Great Western Railway)

GWR is the main operator at Swansea train station, providing regular services to various destinations across the country.

Types of regular services provided:

• High-speed services to London Paddington
• Local services to Cardiff Central, Bristol Temple Meads, and Exeter St Davids

Punctuality and reliability:

GWR has a good reputation for punctuality and reliability. They strive to provide a seamless travel experience for their passengers.

Passenger Amenities:

Swansea train station has a range of passenger amenities provided by GWR, including waiting areas, ticket machines, and toilet facilities.

Ticketing and fare Information:

To buy tickets for GWR services, passengers can use the ticket machines at the station or purchase them online. Payment methods include cash, card, and mobile payments. Refunds and cancellations are subject to GWR's terms and conditions.

Boarding platforms and broad information:

GWR services at Swansea train station usually depart from platforms 1-5. Passengers are advised to check the departure boards for their specific train and platform information.

CrossCountry Trains

CrossCountry Trains also operate regular services from Swansea train station, connecting passengers to various destinations across the country.

Types of regular services provided:

• Long-distance services to Birmingham New Street, Manchester Piccadilly, and Edinburgh
• Inter-regional services to destinations in Wales, the Midlands, and the North of England

Punctuality and reliability:

CrossCountry Trains strive to maintain a high level of punctuality and reliability for their services. They regularly monitor and improve their operations to ensure a smooth journey for passengers.

Passenger Amenities:

Passenger amenities provided by CrossCountry Trains at Swansea train station include waiting areas, ticket machines, and refreshment facilities.

Ticketing and fare Information:

Passengers can purchase tickets for CrossCountry Trains at the station ticket machines or through their website. Payment methods include cash, card, and mobile payments. Refunds and cancellations are subject to CrossCountry Trains' terms and conditions.

Boarding platforms and broad information:

CrossCountry Trains usually depart from platforms 6-10 at Swansea train station. Passengers are advised to check the departure boards for their specific train and platform information.

💡 Travelers can enjoy stunning coastal views during the journey from Swansea to Bristol on the GWR services.