Stoke-on-Trent Train Station

Customer Service Desk

Operating Hours

The service desk at Stoke-on-Trent train station operates during the following hours:

• Monday to Friday: 8:00am - 8:00pm
• Saturday: 9:00am - 5:00pm
• Sunday: 10:00am - 4:00pm

Services Portfolio

The service desk at Stoke-on-Trent train station provides a range of services to assist passengers:

Ticket Sales and Information

The service desk offers ticket sales for various train routes and provides information on fares, schedules, and any ongoing promotions or discounts.

Lost and Found

If you have lost an item while traveling through Stoke-on-Trent train station, the service desk can assist in reporting and tracking lost items. They will also provide guidance on the process of reclaiming lost items.

Travel Assistance

If you require assistance with your journey, such as booking assistance for passengers with disabilities, the service desk staff can provide guidance and support to ensure a smooth travel experience.

Station Information

The service desk is knowledgeable about the facilities and amenities available at Stoke-on-Trent train station. They can provide information on parking, nearby accommodations, and other services within the station premises.

Complaints and Feedback

If you have any complaints or feedback regarding your experience at Stoke-on-Trent train station, the service desk is available to listen and address your concerns. They will guide you through the appropriate channels to raise your concerns and provide resolutions.

Lost And Found Office

Hours and Location

The Lost and Found Office at Stoke-on-Trent train station is open during regular station hours. It is conveniently located near the main entrance of the station, making it easily accessible for passengers.

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at the station, here are the procedures for retrieving your lost items:

1. Contact the Lost and Found Office: As soon as you realize that you have lost something, report it to the Lost and Found Office at the station. They will assist you in the process of recovering your lost item.
2. Provide detailed information: When contacting the Lost and Found Office, provide them with as much detailed information about the lost item as possible. This includes a description, any identifiable marks or features, and the date and time you believe you lost it.
3. Proof of ownership: In order to claim your lost item, you will need to provide proof of ownership. This can be in the form of a receipt, photo, or any other document that demonstrates your ownership of the item.
4. Claim your item in person: Once the Lost and Found Office has located your item, they will notify you. You will need to visit the office in person to claim your lost item. Be prepared to provide identification and sign any necessary documents.
5. Lost and Found fees: Please note that there may be fees associated with retrieving your lost item. These fees are typically used to cover the administrative costs of handling and storing lost items.

It is important to act quickly if you have lost something, as items that are not claimed within a certain period of time may be disposed of or donated to charity.

Tip: It is always a good idea to keep a record of valuable items, such as serial numbers or unique identifiers. This can help expedite the process of locating and identifying your lost item.

If you have lost something at Stoke-on-Trent train station, don't panic. Follow the above procedures and reach out to the Lost and Found Office for assistance in recovering your lost item.

Safety Measures

Surveillance Cameras

Stoke-on-Trent train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of passengers and staff. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, waiting areas, and parking lots.

The surveillance cameras at Stoke-on-Trent train station are continuously monitored by trained security personnel who are responsible for maintaining a safe environment. In the event of any suspicious activity or emergency, these cameras play a crucial role in providing valuable evidence and aiding the authorities in their investigations.

On-Site Security Personnel

Stoke-on-Trent train station has a dedicated team of on-site security personnel who are trained to handle various situations and ensure the safety of everyone present at the station. These security personnel are easily identifiable by their uniforms and can be approached for assistance or to report any concerns.

They are responsible for maintaining order, preventing and managing any security breaches, and providing a visible presence to deter potential criminal activities. The security personnel at Stoke-on-Trent train station work in collaboration with other law enforcement agencies to ensure a safe and secure environment for all passengers and staff.

Emergency Call Buttons

As part of its commitment to passenger safety, Stoke-on-Trent train station is equipped with emergency call buttons that are strategically located throughout the premises. These call buttons provide a direct line of communication to the station's control room or emergency services in case of any emergencies or immediate assistance required.

In the event of an emergency, passengers can simply press the emergency call button to quickly alert the authorities and receive the necessary help. These call buttons are easily accessible and are marked with clear signage, ensuring that passengers can easily locate them in times of need.

First Aid Stations

Stoke-on-Trent train station has dedicated first aid stations that are staffed with trained personnel who can provide immediate medical assistance if required. These first aid stations are equipped with basic medical supplies and equipment to handle minor injuries and medical emergencies.

If you or someone you know requires medical attention while at the station, you can approach the nearest first aid station or notify a member of the station staff who can assist you in accessing the necessary medical help.

It is important to note that while first aid stations are available at Stoke-on-Trent train station, for more serious medical emergencies, it is recommended to contact emergency services or seek medical attention at a nearby hospital.

Emergency Procedures And Contacts

Emergency Exits

The Stoke-on-Trent train station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs. In the event of an emergency, it is important to remain calm and follow the instructions of station staff.

First Aid Stations

Stoke-on-Trent train station has dedicated first aid stations to provide immediate medical assistance if needed. These stations are staffed with trained personnel who can provide basic first aid treatment for minor injuries. If you require medical assistance, you can approach any station staff member who will be able to direct you to the nearest first aid station.

Emergency Contacts

In case of an emergency at Stoke-on-Trent train station, it is important to have access to the relevant emergency contacts. Here are the essential contact numbers:

• Emergency Services: 999
• Stoke-on-Trent train station: +44 1234 567890
• Local Police Department: +44 1234 567891

Remember to only call emergency services if there is a genuine emergency that requires immediate assistance. For non-emergency inquiries or assistance, it is best to contact the station directly or the local police department.

Transportation Links

Trams

Stoke-on-Trent train station does not have a tram system directly connected to it. However, there are several tram lines available in the surrounding area that provide convenient transportation options for travelers.

Other Lines

In addition to trams, Stoke-on-Trent train station is well-connected to other forms of transportation. Here are some of the main lines that pass through or have stops near the station:

• West Midlands Railway: This line connects Stoke-on-Trent with various destinations in the West Midlands region, including Birmingham and Wolverhampton.
• Virgin Trains: Stoke-on-Trent is a stop on the Virgin Trains West Coast Main Line, which runs between London Euston and Glasgow Central.
• East Midlands Railway: This line connects Stoke-on-Trent with destinations in the East Midlands, such as Derby and Nottingham.

Taxi Stands

For travelers who prefer to take a taxi from the train station, there are designated taxi stands located outside the main entrance. Taxis are readily available and can take passengers to various destinations within Stoke-on-Trent and beyond.

Bus Stops

Stoke-on-Trent train station is well-served by local bus services, with several bus stops located near the station. These bus stops provide connections to different parts of the city and surrounding areas. Travelers can check the local bus schedules for more information on routes and timings.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available in Stoke-on-Trent. The train station provides designated areas or zones where passengers can easily request a ride and be picked up by their chosen ride-sharing service. These zones are conveniently located near the station's main entrance.

Driving Directions

The best ways to get there by car

Stoke-on-Trent train station is conveniently located in the heart of the city, making it easily accessible by car. Whether you are a tourist, a family vacationer, or a business traveler, driving to the train station can be a convenient option. Here are some of the best ways to get to Stoke-on-Trent train station by car:

1. From the M6 motorway:
• Take exit 15 onto the A500 towards Stoke-on-Trent.
• Follow the signs for the city center and continue on the A500.
• Take the exit towards Stoke-on-Trent train station.
• Follow the signs to the train station.
2. From the A50:
• Take the exit towards Stoke-on-Trent onto the A500.
• Continue on the A500 and take the exit towards Stoke-on-Trent train station.
• Follow the signs to the train station.
3. From the A53:
• Follow the A53 towards Stoke-on-Trent.
• Continue on the A53 and take the exit towards Stoke-on-Trent train station.
• Follow the signs to the train station.

Once you arrive at Stoke-on-Trent train station, there are several parking options available. The train station has a large car park with ample spaces for both short-term and long-term parking. There are also nearby parking facilities within walking distance of the train station.

Please note that traffic conditions may vary, so it is always a good idea to check for any updates or delays before embarking on your journey to Stoke-on-Trent train station. Safe travels!

Airport Transfers

Airport Distance

The distance between Stoke-on-Trent train station and the nearest airport varies depending on which airport you choose. Here are some approximate distances:

• Manchester Airport: Approximately 33 miles
• Birmingham Airport: Approximately 57 miles
• East Midlands Airport: Approximately 48 miles

Transfers Price and Payment Options

The cost of airport transfers from Stoke-on-Trent train station to the nearby airports can vary depending on several factors such as the distance, the type of transfer, and the number of passengers. It is recommended to check with the transfer providers for the most up-to-date prices. Payment options typically include cash, credit/debit cards, and online payment platforms.

Airport Transfers Essentials

When planning your airport transfers, it is essential to consider the following:

• Time of travel: Take into account the traffic conditions and allow sufficient time to reach the airport.
• Luggage: Ensure that the transfer service you choose can accommodate your luggage requirements.
• Flight details: Provide accurate flight information to the transfer provider to avoid any delays or confusion.

Types of Airport Transfers Available

There are various types of airport transfers available from Stoke-on-Trent train station:

1. Private Transfers: These offer a direct and personalized service from the train station to the airport.
2. Shared Transfers: These are cost-effective options where you share the transfer vehicle with other passengers heading to the same airport.
3. Shuttle Services: These operate on fixed schedules and pick up passengers from designated locations.

Booking Airport Transfers

To book airport transfers from Stoke-on-Trent train station, you can follow these steps:

1. Research transfer providers: Look for reputable companies that offer transfers to your desired airport.
2. Compare prices and services: Consider factors such as reliability, customer reviews, and additional services provided.
3. Make a reservation: Contact the transfer provider through their website, phone, or online booking platform to make a reservation.
4. Provide necessary information: Share your travel details, including the date, time, and number of passengers.
5. Confirm the booking: Ensure that you receive a confirmation of your booking along with any necessary instructions.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage: Retrieve your checked-in baggage from the designated area.
2. Meet your driver: Look for the transfer provider's representative or follow the instructions provided in your booking confirmation.
3. Board the transfer vehicle: Follow the instructions of the driver and board the assigned vehicle for your transfer.
4. Enjoy the ride: Sit back, relax, and enjoy the journey to your destination.

Airport Transfers Departures

When departing from the airport, keep the following in mind:

1. Arrive on time: Ensure that you arrive at the designated meeting point with sufficient time before your scheduled departure.
2. Check-in online: If applicable, complete the online check-in process before your departure to save time at the airport.
3. Follow instructions: Follow the instructions provided by the transfer provider regarding the pickup location and time.
4. Board the transfer vehicle: Once the vehicle arrives, board it and enjoy a comfortable ride back to Stoke-on-Trent train station.

Peak Travel Times

Weekdays

During the weekdays, the Stoke-on-Trent train station experiences the highest influx of commuters during the morning and evening rush hours. This typically occurs between 7:00 am to 9:00 am and 5:00 pm to 7:00 pm. If you are planning to travel during these times, be prepared for larger crowds and potential delays.

Weekends

On weekends, the Stoke-on-Trent train station sees a mix of leisure travelers and locals heading out for a day trip or weekend getaway. The busiest times are usually in the late morning and early afternoon as people embark on their weekend adventures. It's advisable to arrive early to secure your seats, especially if you're traveling during popular tourist seasons.

Special Days

During special days such as public holidays, school vacations, and major events, the Stoke-on-Trent train station experiences a significant increase in passenger traffic. These peak travel times can vary depending on the specific event or holiday. It's recommended to check the train schedules in advance and book your tickets early to avoid any last-minute hassle.

School Days

On school days, the Stoke-on-Trent train station witnesses additional footfall during the morning and afternoon rush hours as students commute to and from school. The peak travel times during these days are generally between 8:00 am to 9:00 am and 3:00 pm to 4:00 pm. If you're planning to travel during these hours, expect larger crowds and potentially limited seating availability.

Fridays

Fridays tend to be busier than other weekdays at the Stoke-on-Trent train station, as people begin their weekend getaways or head back home after a week of work. The peak travel times on Fridays are usually between 4:00 pm to 7:00 pm. If you're planning to travel on a Friday evening, it's advisable to book your tickets in advance and arrive early to secure your seats.

💡 While weekdays, weekends, and Fridays have their peak travel times, it's important to plan your journey accordingly to avoid any inconveniences. Checking the train schedules, booking tickets in advance, and arriving early can help ensure a smooth and stress-free travel experience.

National Operators

1. Virgin Trains

Virgin Trains is one of the major operators serving Stoke-on-Trent train station. They offer regular services to various destinations across the country, including London, Manchester, Birmingham, and Glasgow. They are known for their punctuality and reliability, ensuring that passengers reach their destinations on time. The trains are well-maintained and provide a comfortable travel experience.Passenger amenities on Virgin Trains include spacious seating, onboard Wi-Fi, power outlets, and onboard catering services. They strive to make the journey enjoyable and convenient for their passengers.To buy tickets for Virgin Trains, you can visit their website or use their mobile app. They offer various payment methods, including debit/credit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions.When boarding Virgin Trains at Stoke-on-Trent train station, make sure to check the departure boards for the platform number. The station staff is available to assist passengers with any queries or concerns.

2. CrossCountry

CrossCountry is another national operator that serves Stoke-on-Trent train station. They operate regular services to destinations such as Birmingham, Manchester, Bristol, and Edinburgh.CrossCountry is committed to providing reliable services, ensuring that passengers can travel with peace of mind. Their trains are equipped with modern facilities and comfortable seating for a pleasant journey.Passenger amenities on CrossCountry trains include Wi-Fi, power outlets, and onboard refreshments. Passengers can enjoy a variety of snacks and beverages during their travel.To purchase tickets for CrossCountry trains, you can visit their website, use their mobile app, or buy them at the station. They accept various payment methods, including credit/debit cards and mobile payments. Refund and cancellation policies may vary, so it's advisable to check their terms and conditions.When boarding CrossCountry trains at Stoke-on-Trent train station, refer to the departure boards for the platform information. The station staff is always available to assist passengers and provide any necessary information.

3. East Midlands Railway

East Midlands Railway is a national operator that offers regular services from Stoke-on-Trent train station to destinations such as Derby, Nottingham, Leicester, and London.They prioritize punctuality and reliability, ensuring that passengers can reach their destinations on time. The trains are well-maintained and provide a comfortable travel experience.Passengers traveling with East Midlands Railway can enjoy various amenities on board, including Wi-Fi, power outlets, and catering services. They strive to make the journey enjoyable and convenient for their passengers.To buy tickets for East Midlands Railway, you can visit their website, use their mobile app, or purchase them at the station. They accept different payment methods, including credit/debit cards and mobile payments. Refund and cancellation policies are subject to their terms and conditions.When boarding East Midlands Railway trains at Stoke-on-Trent train station, refer to the departure boards for platform information. The station staff is available to assist passengers and provide any necessary guidance.

💡 Stoke-on-Trent train station is well-connected with national operators, providing passengers with a wide range of destinations to choose from. Whether you're traveling for business or leisure, these operators offer reliable services and passenger amenities to enhance your journey.

International Operators

1. Virgin Trains

Virgin Trains is one of the major operators at Stoke-on-Trent train station, providing regular services to various destinations across the country. Here's what you need to know:

Types of regular services provided:

• Virgin Trains offers both long-distance and regional services.
• Long-distance services connect Stoke-on-Trent with major cities such as London, Manchester, Glasgow, and Edinburgh.
• Regional services connect Stoke-on-Trent with nearby towns and cities in the West Midlands and North West England.

Punctuality and reliability:

Virgin Trains is known for its commitment to punctuality and reliability. They strive to provide a smooth and on-time travel experience for passengers.

Passenger Amenities:

Stoke-on-Trent station offers a range of passenger amenities for Virgin Trains passengers, including waiting areas, seating, and restroom facilities.

Ticketing and fare Information:

Passengers can buy tickets for Virgin Trains services through various channels:

• Online: Tickets can be purchased through the Virgin Trains website or mobile app.
• Station ticket counters: Tickets can be bought from the ticket counters at Stoke-on-Trent station.
• Ticket machines: Self-service ticket machines are available at the station.

Payment methods accepted include cash, credit/debit cards, and mobile payments. Refunds and cancellations may be subject to the terms and conditions of the purchased ticket.

Boarding platforms and broad information:

Virgin Trains services at Stoke-on-Trent station usually depart from platforms 1 and 2. However, it's always recommended to check the departure boards for the most up-to-date information on boarding platforms.

2. CrossCountry Trains

CrossCountry Trains is another operator that serves Stoke-on-Trent station, offering a variety of services to different destinations. Here's what you need to know:

Types of regular services provided:

• CrossCountry Trains operates both long-distance and regional services.
• Long-distance services connect Stoke-on-Trent with cities like Birmingham, Bristol, Cardiff, and Edinburgh.
• Regional services connect Stoke-on-Trent with towns and cities in the West Midlands, North West England, and South West England.

Punctuality and reliability:

CrossCountry Trains strives to maintain a high level of punctuality and reliability for their services. They aim to provide passengers with a smooth and efficient travel experience.

Passenger Amenities:

Stoke-on-Trent station offers various passenger amenities for CrossCountry Trains passengers, including waiting areas, seating, and refreshment facilities.

Ticketing and fare Information:

Tickets for CrossCountry Trains services can be purchased through the following channels:

• Online: Tickets can be bought through the CrossCountry Trains website or mobile app.
• Station ticket counters: Tickets can be purchased from the ticket counters at Stoke-on-Trent station.
• Ticket machines: Self-service ticket machines are available at the station.

Payment methods accepted include cash, credit/debit cards, and mobile payments. Refunds and cancellations may be subject to the terms and conditions of the ticket purchased.

Boarding platforms and broad information:

CrossCountry Trains services at Stoke-on-Trent station typically depart from platforms 3 and 4. However, it's advisable to check the departure boards for the most accurate and up-to-date information on boarding platforms.

💡 Stoke-on-Trent station is conveniently connected to various international destinations through these operators, providing travelers with convenient options to explore different parts of the country and beyond.