Southampton Central

Customer Service Desk

Operating Hours

The Service Desk at Southampton Central train station is available during the following operating hours:

• Monday to Friday: 6:00 AM to 10:00 PM
• Saturday: 6:00 AM to 10:00 PM
• Sunday: 7:00 AM to 9:00 PM

Services Portfolio

The Service Desk at Southampton Central train station offers a range of services to assist passengers with their travel needs. These services include:

1. Ticket Sales and Information: The Service Desk staff can help you purchase tickets for your journey and provide information on ticket prices, train schedules, and any available discounts or promotions.
2. Lost and Found: If you have lost or found any belongings during your journey or while at the train station, you can report it to the Service Desk. They will assist you in locating lost items or help you return found items to their rightful owners.
3. Travel Assistance: The Service Desk staff can provide general travel assistance, including guidance on platform numbers, directions to facilities within the train station, and information on local attractions, hotels, and transportation options.
4. Accessibility Support: The Service Desk is committed to providing assistance to passengers with disabilities or mobility challenges. They can provide information on accessible facilities, arrange for wheelchair assistance, and offer guidance on accessible routes within the train station.
5. Complaints and Feedback: If you have any complaints, feedback, or suggestions regarding your experience at Southampton Central train station, you can approach the Service Desk. They will listen to your concerns and take appropriate action to address them.

Emergency Procedures And Contacts

Emergency Exits

The Southampton Central train station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy and quick access to safety. In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel.

List of Emergency Exits:

• Main Entrance/Exit
• Platform 1 Exit
• Platform 2 Exit
• Platform 3 Exit
• Platform 4 Exit
• Platform 5 Exit
• Platform 6 Exit

First Aid Stations

Your safety is our top priority at Southampton Central train station. In the event of a minor medical emergency or injury, there are designated first aid stations within the station premises. These stations are equipped with basic medical supplies and trained staff to provide immediate assistance. If you require first aid, please approach the nearest station staff member or look for signage indicating the location of the first aid station.

List of First Aid Stations:

• Main Entrance/Exit
• Platform 1
• Platform 2
• Platform 3
• Platform 4
• Platform 5
• Platform 6

Emergency Contacts

In case of an emergency at Southampton Central train station, it is important to have access to the appropriate contacts for assistance. Here are the emergency contact numbers:

Safety Measures

Surveillance Cameras

Southampton Central train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, providing coverage of key areas such as platforms, entrances, and ticketing areas. The surveillance cameras are constantly monitored by trained security personnel to promptly respond to any suspicious activities or incidents.

On-Site Security Personnel

Southampton Central train station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment. These trained professionals are stationed at various locations within the station, including platforms and entrances, to provide a visible presence and deter any potential threats. They are also trained to handle any emergencies or incidents that may arise, ensuring the well-being of all passengers and visitors.

Emergency Call Buttons

In case of an emergency or if assistance is required, Southampton Central train station is equipped with emergency call buttons located at various points throughout the station. These call buttons are easily accessible and connected to a central control room where trained personnel can respond to the situation promptly. Passengers can use these call buttons to report any incidents, request assistance, or seek medical help if needed.

First Aid Stations

Southampton Central train station provides first aid stations to cater to any medical emergencies that may occur within the premises. These first aid stations are staffed by trained personnel who can provide immediate medical assistance and basic first aid treatments. They are equipped with essential medical supplies and equipment to handle a range of medical situations. The first aid stations are strategically located for easy access and prominently marked for visibility.

Lost And Found Office

Hours and Location

The Lost and Found Office at Southampton Central train station is dedicated to helping passengers retrieve their lost items. Here are the hours and location details:

• Location: The Lost and Found Office is located on the ground floor of the main station building, near the ticket office.
• Hours: The office is open from Monday to Friday, from 9:00 am to 5:00 pm.

Procedures for Retrieving Lost Items

If you have lost something during your journey or while at the train station, follow these procedures to retrieve your lost items:

1. Report the Loss: If you realize that you have lost an item, report it to the station staff or the ticket office as soon as possible. Provide them with a detailed description of the lost item and any relevant information.
2. Contact the Lost and Found Office: Once you have reported the loss, contact the Lost and Found Office at Southampton Central train station. You can reach them by phone or email, which can be found on the official train station website.
3. Provide Evidence: When contacting the Lost and Found Office, be prepared to provide evidence of ownership or identification for the lost item. This may include a serial number, a unique feature, or any other information that can help establish ownership.
4. Collection: If your lost item has been found and turned in, the Lost and Found Office will inform you about the collection process. You may need to provide additional identification, such as a photo ID, when collecting your item.

Note: The Lost and Found Office can only keep lost items for a limited period of time. Therefore, it is important to report the loss and contact them as soon as possible to increase the chances of recovering your belongings.

Transportation Links

Trams

Unfortunately, there are no trams available at Southampton Central train station.

Other Lines

Southampton Central train station is well-connected to various other train lines, providing easy access to different parts of the country.

Some of the other lines that can be accessed from Southampton Central train station include:

• South Western Railway: Provides services to London Waterloo, Bournemouth, Portsmouth, and other destinations in the South West.
• CrossCountry: Offers services to Birmingham, Manchester, Newcastle, and other locations across the UK.
• Great Western Railway: Connects Southampton Central to Cardiff, Bristol, and other destinations in South Wales and the South West.
• Southern: Operates services to Brighton, Gatwick Airport, and various locations in Surrey and Sussex.

Taxi Stands

If you prefer to take a taxi, there are designated taxi stands conveniently located outside Southampton Central train station.

These taxi stands ensure a hassle-free experience, allowing you to easily find a taxi to your desired destination.

Bus Stops

Southampton Central train station is well-served by local bus routes, providing additional transportation options for travelers.

Some of the bus stops near the train station include:

• Stop A: Located on Blechynden Terrace, this stop serves buses to the city center and surrounding areas.
• Stop B: Situated on Commercial Road, this stop provides access to buses heading towards Southampton Common and other nearby locations.
• Stop C: Found on Millbrook Road East, this stop offers connections to buses traveling to Millbrook and other parts of the city.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are available in Southampton, providing convenient transportation options for passengers.

While there are no specific designated ride-sharing zones at Southampton Central train station, you can easily request a ride through the respective mobile apps and arrange for pickup and drop-off at the station.

Driving Directions

Best Ways to Get There by Car

Southampton Central train station is conveniently located in the heart of Southampton, making it easily accessible by car from various directions. Here are the best ways to get there by car:

1. From the M27:

If you are coming from the M27, take the exit at Junction 3 onto the M271 towards Southampton. Follow the signs for the city center and continue onto the A33. The train station will be on your right.

2. From the A36:

If you are approaching Southampton from the A36, continue onto the A33 towards the city center. Follow the signs for the train station, which will be on your left.

3. From the A3024:

If you are coming from the A3024, continue onto the A33 towards Southampton city center. Follow the signs for the train station, which will be on your left.

4. From the A3025:

If you are approaching Southampton from the A3025, continue onto the A3024 and then onto the A33. Follow the signs for the city center and you will find the train station on your left.

Please note that traffic conditions may vary, so it is always a good idea to check for any updates or alternative routes before starting your journey to Southampton Central train station.

Airport Transfers

Airport Distance

The distance between Southampton Central train station and Southampton Airport is approximately 5 miles.

Transfers Price and Payment Options

The price of airport transfers from Southampton Central train station to Southampton Airport can vary depending on the mode of transportation chosen. Here are some options:

• Taxis: Taxis are a convenient but more expensive option. The average cost for a taxi ride from the train station to the airport is around £20-£25.
• Shuttle Services: Shuttle services are a more affordable option. Prices can range from £8-£12 per person.
• Public Transportation: Public buses are the cheapest option, with fares starting at around £3.50 per person.

Payment options for airport transfers include cash, credit/debit cards, and mobile payment apps like Apple Pay and Google Pay.

Airport Transfers Essentials

When planning your airport transfer from Southampton Central train station to Southampton Airport, here are some essentials to keep in mind:

• Plan ahead and book your transfer in advance to ensure availability.
• Check the schedule and frequency of shuttle services or public transportation to avoid any delays.
• Consider the amount of luggage you will be carrying and choose a mode of transportation that can accommodate it.
• Keep your travel documents, including your boarding pass and identification, easily accessible.

Types of Airport Transfers Available

There are several types of airport transfers available from Southampton Central train station to Southampton Airport:

1. Taxis: Taxis provide door-to-door service and are available 24/7.
2. Shuttle Services: Shuttle services offer shared rides and operate on a scheduled basis.
3. Public Transportation: Public buses provide a cost-effective option but may have limited schedules.
4. Private Car Services: Private car services offer personalized and comfortable transportation.

Booking Airport Transfers

To book your airport transfer from Southampton Central train station to Southampton Airport, you can:

• Contact local taxi companies or use ride-hailing apps like Uber or Lyft.
• Book shuttle services through their websites or by calling their customer service.
• Check the local public transportation website for bus schedules and fares.
• Consider booking private car services through reputable providers.

Airport Transfers Arrival

Upon arrival at Southampton Central train station, follow the signs to the designated pick-up area for airport transfers. Look for taxi stands, shuttle service stops, or bus stops depending on your chosen mode of transportation. If you have pre-booked a private car service, check for specific instructions provided by the provider.

Airport Transfers Departures

When departing from Southampton Airport, the designated drop-off area for airport transfers is located near the terminal entrance. Taxis, shuttle services, and public transportation stops are clearly marked. If you have pre-booked a private car service, they will drop you off at the appropriate location as instructed by the provider.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Southampton Central train station are during the morning and evening rush hours. Commuters heading to work or returning home tend to crowd the station during these times. The busiest periods are typically between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM. If you plan to travel during these hours, be prepared for larger crowds and potentially limited seating on trains.

Weekends

Weekends at Southampton Central train station can also experience peak travel times, especially during the summer months when tourists flock to the city. Saturday mornings and early afternoons tend to be busier as travelers embark on day trips or weekend getaways. If you're traveling on a weekend, it's advisable to arrive at the station early to secure your ticket and avoid potential delays due to high passenger volumes.

Special Days

During special days such as public holidays, festivals, or major events in Southampton, the train station can become extremely busy. These occasions attract a large number of visitors, both locals and tourists, which can result in longer queues and crowded platforms. It's recommended to check the event calendar and plan your journey accordingly to avoid any inconvenience.

School Days

During school days, the peak travel times at Southampton Central train station are influenced by the timings of school start and end times. The station may experience increased passenger traffic in the early morning hours as students commute to school. Additionally, afternoons can be busy when school finishes for the day. If you are traveling during these times, expect more crowded trains and platforms.

Fridays

Fridays at Southampton Central train station see a mix of commuters, weekend travelers, and individuals heading out for social activities. The evening rush hour on Fridays can be particularly busy as people leave work and begin their weekend plans. If you are traveling on a Friday, it's advisable to plan ahead, especially if you have specific departure times or connections to catch.

💡 Southampton Central train station offers a range of amenities, including shops, cafes, and waiting areas, where you can relax while waiting for your train. Take advantage of these facilities to make your travel experience more comfortable.

National Operators

South Western Railway

South Western Railway is the main operator at Southampton Central train station. They provide regular services to various destinations across the South West of England, including London Waterloo, Bournemouth, Salisbury, and Winchester.

South Western Railway is known for its punctuality and reliability, ensuring that passengers can expect their trains to arrive and depart on time. They have a good track record of keeping to their schedules and minimizing delays.

Passenger amenities provided by South Western Railway include comfortable seating, onboard Wi-Fi, and dedicated spaces for luggage. They also have accessible facilities for passengers with reduced mobility.

When it comes to ticketing and fare information, passengers can buy tickets for South Western Railway services through their website, mobile app, ticket machines at the station, or from the ticket office. They accept various payment methods, including cash, card, and contactless payments.

In case of refunds and cancellations, South Western Railway has a clear policy outlined on their website. Passengers can request refunds for unused tickets or apply for compensation in case of delays or cancellations.

Boarding platforms for South Western Railway services are clearly marked at Southampton Central train station. Passengers can refer to the information boards or ask station staff for assistance.

Great Western Railway

Great Western Railway also operates services from Southampton Central train station. They primarily serve destinations in the South West, South Wales, and London Paddington.

Great Western Railway is known for its comfortable and spacious trains, providing a pleasant travel experience for passengers. They strive to maintain a high level of punctuality and reliability, ensuring that passengers can rely on their services.

Passenger amenities provided by Great Western Railway include onboard Wi-Fi, power sockets, and comfortable seating. They also have catering facilities on some of their longer-distance services.

Tickets for Great Western Railway services can be purchased through their website, mobile app, ticket machines at the station, or from the ticket office. They accept various payment methods, including cash, card, and contactless payments.

Great Western Railway has a clear refund and cancellation policy outlined on their website. Passengers can request refunds for unused tickets or apply for compensation in case of delays or cancellations.

Boarding platforms for Great Western Railway services are clearly marked at Southampton Central train station. Passengers can refer to the information boards or ask station staff for assistance.

CrossCountry

CrossCountry operates some services from Southampton Central train station, connecting the South Coast with destinations in the Midlands, North East, and Scotland.

CrossCountry is known for its extensive network and the variety of destinations it serves. They provide regular services to major cities such as Birmingham, Manchester, Newcastle, and Edinburgh.

Passenger amenities provided by CrossCountry include comfortable seating, onboard Wi-Fi, and catering facilities on some services. They also have accessible facilities for passengers with reduced mobility.

Tickets for CrossCountry services can be purchased through their website, mobile app, ticket machines at the station, or from the ticket office. They accept various payment methods, including cash, card, and contactless payments.

CrossCountry has a clear refund and cancellation policy outlined on their website. Passengers can request refunds for unused tickets or apply for compensation in case of delays or cancellations.

Boarding platforms for CrossCountry services are clearly marked at Southampton Central train station. Passengers can refer to the information boards or ask station staff for assistance.

International Operators

1. British Airways

British Airways is a major international airline based in the United Kingdom. They operate regular services to and from Southampton Central train station, offering convenient connections for travelers.

Types of Regular Services Provided:

British Airways operates flights to various domestic and international destinations from Southampton Central train station. These include popular destinations such as London, Edinburgh, Paris, Amsterdam, and many others.

Punctuality and Reliability:

British Airways is known for its punctuality and reliability. They strive to provide a smooth travel experience for passengers, ensuring on-time departures and arrivals.

Passenger Amenities:

British Airways offers a range of passenger amenities, including comfortable seating, in-flight entertainment, and a selection of meals and beverages. They also provide assistance for passengers with special needs or disabilities.

Ticketing and Fare Information:

Tickets for British Airways flights can be purchased online through their official website or through various travel agencies. Payment methods include credit/debit cards, e-wallets, and other online payment options. Refunds and cancellations are subject to the airline's terms and conditions.

Boarding Platforms and Broad Information:

British Airways operates from designated boarding platforms at Southampton Central train station. Passengers are advised to check their boarding pass for the specific platform number and arrive at the station well in advance of their departure time.

2. Air France

Air France is a renowned international airline that operates regular services to and from Southampton Central train station, providing convenient travel options for passengers.

Types of Regular Services Provided:

Air France offers flights to various domestic and international destinations from Southampton Central train station. These include popular cities such as Paris, Lyon, Barcelona, Rome, and many more.

Punctuality and Reliability:

Air France is committed to punctuality and reliability. They strive to ensure that flights depart and arrive on time, providing a seamless travel experience for passengers.

Passenger Amenities:

Air France provides passengers with a range of amenities, including comfortable seating, in-flight entertainment, and a selection of meals and beverages. They also offer special assistance for passengers with disabilities or special needs.

Ticketing and Fare Information:

Tickets for Air France flights can be purchased online through their official website or via authorized travel agencies. Various payment methods, such as credit/debit cards and online payment platforms, are accepted. Refund and cancellation policies may vary, so passengers are advised to review the airline's terms and conditions.

Boarding Platforms and Broad Information:

Air France operates from designated boarding platforms at Southampton Central train station. Passengers should check their boarding pass for the specific platform number and arrive at the station in a timely manner.

3. Lufthansa

Lufthansa is a well-established international airline that offers regular services to and from Southampton Central train station, providing convenient travel options for passengers.

Types of Regular Services Provided:

Lufthansa operates flights to various domestic and international destinations from Southampton Central train station. These include popular cities such as Frankfurt, Munich, Berlin, Zurich, and many others.

Punctuality and Reliability:

Lufthansa is known for its punctuality and reliability. They strive to ensure that flights depart and arrive on time, providing a hassle-free travel experience for passengers.

Passenger Amenities:

Lufthansa offers a range of passenger amenities, including comfortable seating, in-flight entertainment, and a selection of meals and beverages. They also provide assistance for passengers with special needs or disabilities.

Ticketing and Fare Information:

Tickets for Lufthansa flights can be purchased online through their official website or via authorized travel agencies. Payment methods accepted include credit/debit cards, online payment platforms, and other options. Refund and cancellation policies are subject to the airline's terms and conditions.

Boarding Platforms and Broad Information:

Lufthansa operates from designated boarding platforms at Southampton Central train station. Passengers are advised to check their boarding pass for the specific platform number and arrive at the station well in advance of their departure time.

💡 Southampton Central train station offers a wide range of international flight options through operators such as British Airways, Air France, and Lufthansa. Passengers can enjoy comfortable amenities, punctual services, and convenient ticketing options for a seamless travel experience.