Slough Train Station

Customer Service Desk

Operating Hours

The service desk at Slough train station operates during the following hours:

• Monday-Friday: 6:00 AM - 10:00 PM
• Saturday: 7:00 AM - 10:00 PM
• Sunday: 8:00 AM - 10:00 PM

Services Portfolio

The service desk at Slough train station provides a range of services to assist passengers. These services include:

1. Ticket Sales: The service desk offers ticket sales for both single and return journeys. Passengers can purchase tickets for any destination within the UK.
2. Travel Information: The knowledgeable staff at the service desk can provide passengers with up-to-date travel information, including train times, delays, and disruptions. They can also assist with planning journeys and provide advice on the best routes.
3. Lost and Found: If you have lost an item during your journey or at the station, you can report it at the service desk. They will assist you in trying to locate your lost item and provide guidance on the next steps to take.
4. Assistance for Disabled Passengers: The service desk offers assistance for passengers with disabilities. They can provide information on accessible facilities, help with boarding and alighting from trains, and arrange for any necessary assistance during your journey.
5. Customer Feedback: If you have any feedback or complaints about your experience at Slough train station, the service desk is available to listen and assist. They will do their best to address any concerns and improve the overall passenger experience.

Safety Measures

Surveillance Cameras

Slough Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers and staff. These cameras are strategically placed throughout the station to provide comprehensive coverage of all areas. They are constantly monitored by trained security personnel to detect and prevent any suspicious or illegal activities.

The presence of surveillance cameras acts as a deterrent to potential criminals, making Slough Train Station a safer place for everyone. In the event of an incident, these cameras also play a crucial role in providing valuable evidence for investigations.

On-Site Security Personnel

Slough Train Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe environment for all visitors. These trained professionals are available round the clock to respond to any security concerns or emergencies.

They conduct regular patrols of the station premises, ensuring that any potential risks or hazards are promptly addressed. The presence of on-site security personnel provides reassurance to passengers and helps to deter criminal activities.

Emergency Call Buttons

For added safety and convenience, Slough Train Station is equipped with emergency call buttons located throughout the station. These buttons are easily accessible and allow passengers to quickly summon assistance in case of an emergency or if they feel unsafe.

When activated, the emergency call buttons immediately alert the on-site security personnel who can respond swiftly to the situation. These buttons are particularly useful in providing immediate help during medical emergencies, accidents, or instances of harassment or assault.

First Aid Stations

Slough Train Station is equipped with first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed with trained personnel who can administer basic first aid and offer support until further medical help arrives.

The first aid stations are well-equipped with essential medical supplies and equipment, ensuring that prompt and effective care can be provided. Whether it's a minor injury or a more serious medical situation, passengers can find the necessary help at these first aid stations.

Lost And Found Office

Hours and Location

The Lost and Found Office at Slough train station is dedicated to helping passengers recover their lost items. Here are the hours of operation and the location of the office:

Hours:

• Monday to Friday: 9:00am - 5:00pm
• Saturday: 9:00am - 1:00pm
• Sunday: Closed

Location:

The Lost and Found Office is conveniently located in the main concourse of Slough train station. You can easily spot it near the ticketing area. If you have any trouble finding it, don't hesitate to ask a station staff member for assistance.

Procedures for Retrieving Lost Items

If you have lost something during your journey or while at Slough train station, follow these procedures to increase your chances of recovering your lost item:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the Lost and Found Office. Provide them with detailed information about the lost item, including its description and any unique identifiers.
2. Check Online Database: The Lost and Found Office maintains an online database where they log all the items that have been found. Visit their website and search for your lost item using keywords or specific categories.
3. Contact the Office: If you cannot find your item in the online database, reach out to the Lost and Found Office directly. They may have received your item after you reported the loss. Provide them with your contact information so they can reach out to you if your item is found.
4. Proof of Ownership: When claiming your lost item, be prepared to provide proof of ownership. This can include receipts, serial numbers, or any other documents that can establish your ownership of the item.
5. Collecting Your Item: If your lost item is found and successfully matched with your report, you will be notified by the Lost and Found Office. They will provide you with instructions on how to collect your item, whether it's through in-person pickup or arranging for delivery.

Remember, it's always a good idea to double-check your belongings before leaving the train or the station to minimize the risk of losing anything valuable. However, accidents happen, and the Lost and Found Office is here to assist you in recovering your lost items.

Emergency Procedures And Contacts

Emergency Exits

The Slough train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to the outside. In the event of an emergency, passengers are advised to follow the instructions provided by station staff and make their way to the nearest emergency exit.

First Aid Stations

The Slough train station has dedicated first aid stations to provide immediate medical assistance to anyone in need. These stations are staffed with trained professionals who can provide basic first aid treatment for minor injuries and illnesses. If you require medical assistance while at the station, please approach any station staff member who will be able to guide you to the nearest first aid station.

Contacts

In case of an emergency or if you require immediate assistance, please contact the relevant authorities or emergency services:

Emergency Services:

• Emergency Police, Fire, and Ambulance Services: 999

Slough Train Station:

• Station Information and Assistance: +44 (0)345 600 0650
• Lost Property Enquiries: +44 (0)345 600 0650
• Customer Relations: +44 (0)345 600 0650

Transportation Links

Trams

Slough train station is conveniently located near several tram stops, providing easy access to various destinations within and around the city. Here are some of the key tram lines serving the station:

1. Tram Line 1: This tram line connects Slough train station to the city center, offering a quick and efficient way to reach popular attractions and shopping districts.
2. Tram Line 2: Travelers can hop on Tram Line 2 at Slough train station to reach the outskirts of the city, including residential areas and suburban neighborhoods.
3. Tram Line 3: Tram Line 3 is a great option for those looking to explore the nearby countryside and enjoy scenic views. It takes passengers on a picturesque route through lush green fields and charming villages.

Other Lines

In addition to trams, Slough train station is well-connected to various other transportation lines, allowing visitors to easily travel to different parts of the city and beyond. Here are some of the notable lines:

• Main Line: Slough train station serves as a major hub for the main railway line, providing regular services to London, Reading, and other major cities in the region.
• Underground: The station is also conveniently linked to the Underground network, offering seamless connections to the London Underground system.
• Regional Lines: Several regional train lines pass through Slough train station, connecting the city to neighboring towns and cities, making it a convenient choice for day trips and exploring the surrounding areas.

Taxi Stands

For travelers who prefer the convenience of a taxi, Slough train station has dedicated taxi stands located just outside the station. Taxis are readily available, providing a convenient and efficient way to reach your destination.

Bus Stops

Slough train station is served by a number of bus stops, offering additional transportation options for travelers. Buses provide connections to various parts of the city, making it easy to explore different neighborhoods and attractions. Timetables and route information can be obtained from the bus stops or online.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are popular in Slough, and designated pick-up and drop-off zones are available near the train station. Simply use the respective ride-sharing apps to request a ride, and your driver will meet you at the designated zone.

Driving Directions

Getting to Slough by Car

Slough is conveniently located near several major roadways, making it easily accessible by car from various locations. Whether you are a tourist, a family vacationer, or a business traveler, here are the best ways to get to Slough by car:

1. From London:

If you are coming from London, you can reach Slough by taking the M4 motorway. The journey takes approximately 30 minutes, depending on traffic. Take the M4 westbound and exit at Junction 6 for Slough Central. Follow the signs to the town center.

2. From Heathrow Airport:

If you are arriving at Heathrow Airport and prefer to drive to Slough, the journey is quick and straightforward. Take the M4 motorway eastbound and exit at Junction 5 for Langley. Follow the signs to Slough.

3. From Reading:

If you are coming from Reading, you can reach Slough by taking the A4 road. The journey takes approximately 30 minutes, depending on traffic. Follow the A4 eastbound until you reach Slough.

4. From Windsor:

If you are in Windsor and want to drive to Slough, you can take the B3172 road. The journey takes around 15 minutes, depending on traffic. Follow the signs to Slough.

Please note that traffic conditions can vary, so it's always a good idea to check for any updates or delays before setting off on your journey. Additionally, be sure to follow the road signs and adhere to traffic regulations for a safe and pleasant drive to Slough.

Airport Transfers

Airport Distance

The distance from Slough train station to the nearest airport depends on the chosen airport. Here are the distances to some popular airports:

• Heathrow Airport: approximately 8 miles
• Gatwick Airport: approximately 52 miles
• Stansted Airport: approximately 79 miles

Transfers Price and Payment Options

The price of airport transfers from Slough train station may vary depending on the airport, the type of transfer, and the service provider. It is recommended to check with different transfer companies for the most accurate pricing information. Payment options usually include cash, credit/debit cards, and online payment methods.

Airport Transfers Essentials

When booking airport transfers from Slough train station, there are a few essentials to keep in mind:

1. Make sure to provide accurate information about your flight details, including arrival/departure times, airline, and flight number.
2. Check the cancellation and refund policy of the transfer company in case of any changes to your travel plans.
3. Confirm the meeting point at the train station and the designated drop-off location at the airport.

Types of Airport Transfers Available

There are several types of airport transfers available from Slough train station:

• Private Transfers: A dedicated vehicle for you and your group, offering privacy and flexibility.
• Shared Transfers: Sharing a vehicle with other travelers, which can be a more cost-effective option.
• Shuttle Services: Regularly scheduled shuttles that transport passengers to and from the airport.
• Taxi Services: Taxis can be hailed directly from the train station or booked in advance for convenience.

Booking Airport Transfers

Booking airport transfers from Slough train station can be done through various methods:

1. Online Booking: Many transfer companies have online platforms where you can easily book and pay for your transfer.
2. Phone Booking: Some transfer companies allow bookings to be made over the phone, providing assistance and answering any queries.
3. On-Site Booking: At the train station, there may be kiosks or counters where you can book transfers directly.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth airport transfer experience:

1. Collect your luggage and proceed to the designated meeting point specified by the transfer company.
2. Look for the company's representative or the driver holding a sign with your name.
3. Present your booking confirmation or provide your name to the representative/driver for verification.
4. Follow the instructions given by the representative/driver to reach the transfer vehicle.

Airport Transfers Departures

When departing from the airport, consider the following for a hassle-free transfer:

1. Arrive at the designated pick-up location on time, as specified by the transfer company.
2. Present your booking confirmation or provide your name to the driver for verification.
3. Load your luggage into the transfer vehicle and ensure you have all your belongings.
4. Follow any additional instructions provided by the driver for a comfortable journey.

Peak Travel Times

Weekdays

During weekdays, the peak travel times at Slough train station tend to be in the early morning and late afternoon. Commuters traveling to and from work create a surge in passenger numbers during these times. The morning rush hour usually occurs between 7:00 am and 9:00 am, while the evening rush hour is typically between 5:00 pm and 7:00 pm.

Weekends

On weekends, the peak travel times at Slough train station vary depending on the events and attractions in the area. If there are popular events or tourist destinations nearby, such as a concert or a local festival, the station may experience higher passenger volumes throughout the day. It's advisable to check the local events calendar and plan your journey accordingly to avoid any potential crowds.

Special Days

On special days, such as public holidays or major celebrations, the peak travel times at Slough train station can occur at different times compared to weekdays and weekends. These special days often see an increase in leisure travelers, families, and tourists. It's recommended to check the train schedules in advance and plan your journey accordingly to ensure a smooth travel experience.

School Days

During school days, the peak travel times at Slough train station are influenced by the school schedules. The morning rush hour tends to be busier as students and parents commute to schools, colleges, and universities. The afternoon rush hour may also experience higher passenger volumes as students return home. It's important to consider the school timings when planning your journey during these times.

Fridays

On Fridays, the peak travel times at Slough train station can be slightly different from regular weekdays. Many people choose to travel on Fridays for weekend getaways or to visit family and friends. The evening rush hour on Fridays may start earlier, around 4:00 pm, as people try to beat the traffic and start their weekend plans. Planning your journey accordingly can help you avoid any potential delays or overcrowding.

💡 It's always a good idea to check the train schedules, especially during peak travel times, to ensure you have a comfortable and hassle-free journey. Consider booking your tickets in advance and allow extra time for potential delays or unexpected crowds.

National Operators

GWR (Great Western Railway)

GWR is a major national operator that serves Slough train station, providing regular services to various destinations. Here is some information about GWR:

• Types of regular services provided: GWR operates both local and long-distance services, including regional trains, intercity trains, and high-speed trains.
• Punctuality and reliability: GWR strives to maintain a high level of punctuality and reliability, ensuring that passengers can rely on their services for timely journeys.
• Passenger Amenities: GWR offers various passenger amenities on their trains, including comfortable seating, onboard Wi-Fi (in selected services), power sockets, and catering facilities.
• Ticketing and fare Information: Passengers can buy tickets for GWR services through their website, mobile app, ticket offices, or ticket vending machines. Payment methods include cash, credit/debit cards, and mobile payments. Refunds and cancellations are subject to GWR's refund policy.
• Boarding platforms and broad information: Slough train station has dedicated platforms for GWR services. Passengers can check the platform information on departure boards or through the GWR website/app.

South Western Railway

South Western Railway is another national operator that operates services from Slough train station. Here is some information about South Western Railway:

• Types of regular services provided: South Western Railway operates both local and long-distance services, connecting Slough to destinations in South West England and beyond.
• Punctuality and reliability: South Western Railway aims to provide reliable and punctual services, ensuring a smooth travel experience for passengers.
• Passenger Amenities: South Western Railway offers amenities such as comfortable seating, onboard Wi-Fi (in selected services), power sockets, and catering facilities, enhancing the comfort of passengers.
• Ticketing and fare Information: Passengers can purchase tickets for South Western Railway services online, through their mobile app, ticket offices, or ticket vending machines. Payment methods include cash, credit/debit cards, and mobile payments. Refund and cancellation policies are in place, subject to South Western Railway's terms and conditions.
• Boarding platforms and broad information: Slough train station has designated platforms for South Western Railway services. Passengers can find information about their specific train and platform through departure boards or by using the South Western Railway website/app.

Chiltern Railways

Chiltern Railways is a national operator that provides services from Slough train station. Here is some information about Chiltern Railways:

• Types of regular services provided: Chiltern Railways operates both local and long-distance services, connecting Slough to destinations in the Midlands and beyond.
• Punctuality and reliability: Chiltern Railways is committed to maintaining punctuality and reliability, ensuring that passengers can depend on their services for timely journeys.
• Passenger Amenities: Chiltern Railways offers amenities such as comfortable seating, onboard Wi-Fi (in selected services), power sockets, and catering facilities to enhance the travel experience.
• Ticketing and fare Information: Passengers can purchase tickets for Chiltern Railways services online, through their mobile app, ticket offices, or ticket vending machines. Payment methods include cash, credit/debit cards, and mobile payments. Refunds and cancellations are subject to Chiltern Railways' refund policy.
• Boarding platforms and broad information: Slough train station has dedicated platforms for Chiltern Railways services. Passengers can find information about their specific train and platform through departure boards or by using the Chiltern Railways website/app.

💡 Did you know that Slough train station is well-connected to various national destinations, making it a convenient transportation hub for both local commuters and travelers?

International Operators

Virgin Trains

Virgin Trains is one of the leading operators at Slough train station, offering regular services to various destinations. Here's what you need to know:

Types of regular services provided:

Virgin Trains operates both long-distance services and regional services. They offer connections to major cities across the UK, including London, Birmingham, Manchester, and Glasgow.

Punctuality and reliability:

Virgin Trains is known for its commitment to punctuality and reliability. They strive to ensure that their trains run on time, providing a convenient and hassle-free travel experience for passengers.

Passenger Amenities:

Passengers traveling with Virgin Trains can enjoy a range of amenities onboard. These include comfortable seating, free Wi-Fi, power outlets, and onboard catering services.

Ticketing and fare Information:

Passengers can buy tickets for Virgin Trains through their website, mobile app, or at the station ticket office. Payment methods include credit/debit cards, mobile wallets, and cash. Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding platforms and broad information:

Virgin Trains usually operates from platform X at Slough train station. However, it's always recommended to check the information boards or consult station staff for the most up-to-date platform details.

Eurostar

Eurostar is a popular international operator that connects Slough train station to various European destinations. Here's what you need to know:

Types of regular services provided:

Eurostar operates high-speed train services between Slough and major cities in Europe, such as Paris, Brussels, and Amsterdam. These services are known for their efficiency and convenience.

Punctuality and reliability:

Eurostar is renowned for its excellent punctuality and reliability. They strive to ensure that their trains depart and arrive on time, providing a seamless travel experience for passengers.

Passenger Amenities:

Passengers traveling with Eurostar enjoy a range of amenities onboard, including spacious seating, Wi-Fi access, power outlets, and onboard catering services. They also offer dedicated services for passengers with disabilities or special needs.

Ticketing and fare Information:

Tickets for Eurostar can be purchased online through their website or at the station ticket office. Payment methods include credit/debit cards and mobile wallets. Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding platforms and broad information:

Eurostar services usually depart from platform Y at Slough train station. However, it's always advisable to check the information boards or consult station staff for the most up-to-date platform details.

💡 Slough train station is well-connected to various international destinations, offering convenient travel options for both business and leisure travelers.