Saint-Lazare

Customer Service Desk

Operating Hours

The service desk at Saint-Lazare train station operates during the following hours:

• Monday to Friday: 7:00 am to 8:00 pm
• Saturday and Sunday: 8:00 am to 6:00 pm

Services Portfolio

The service desk at Saint-Lazare train station offers a range of services to assist travelers:

1. Ticket Sales: The service desk provides ticket sales for various train routes and destinations. Travelers can purchase tickets for both regional and long-distance trains.
2. Information and Assistance: The knowledgeable staff at the service desk are available to provide information, answer questions, and offer assistance with travel plans. Whether you need guidance on train schedules, platform information, or general travel advice, they are there to help.
3. Lost and Found: If you have lost or found any items within the station premises, you can report it to the service desk. They will assist in the retrieval or reporting of lost items and ensure that they are returned to their rightful owners.
4. Baggage Services: The service desk can provide information on baggage services, including storage options, luggage carts, and luggage wrapping facilities. They can also assist with any inquiries regarding oversized or special baggage.
5. Accessibility Services: Saint-Lazare train station is committed to providing accessible services for all passengers. The service desk can provide information on accessibility features, such as ramps, elevators, and accessible restrooms, to ensure a smooth travel experience for individuals with disabilities.
6. Complaints and Feedback: If you have any complaints, feedback, or suggestions regarding the services or facilities at Saint-Lazare train station, the service desk is available to listen and assist. They will ensure that your concerns are addressed and forwarded to the appropriate authorities.

These services are aimed at enhancing the overall travel experience of passengers and ensuring their needs are met during their time at Saint-Lazare train station.

Safety Measures at Saint-Lazare Train Station

Surveillance Cameras

Saint-Lazare Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of its visitors. These cameras are strategically placed throughout the station to provide full coverage of all areas. The footage captured by these cameras is constantly monitored by trained security personnel.

On-Site Security Personnel

The train station has a dedicated team of on-site security personnel who are responsible for maintaining the safety and order within the premises. These security personnel are well-trained and equipped to handle various situations, including emergencies. They conduct regular patrols and are always available to assist passengers and address any concerns.

Emergency Call Buttons

In case of an emergency, Saint-Lazare Train Station is equipped with emergency call buttons located at strategic points throughout the station. These call buttons are easily accessible and allow passengers to quickly summon help in case of any urgent situation. When activated, these buttons immediately alert the on-site security personnel, who can respond promptly.

First Aid Stations

Saint-Lazare Train Station understands the importance of providing immediate medical attention in case of any injuries or health emergencies. As a result, the station is equipped with first aid stations that are staffed with trained medical professionals. These stations are equipped with essential medical supplies and equipment to provide initial care until further medical assistance arrives, if needed.

Additionally, it is recommended for passengers to familiarize themselves with the location of these first aid stations upon arrival at the train station, so they can quickly locate them in case of any medical emergencies.

Lost And Found Office

Hours and Location

The Lost and Found Office at Saint-Lazare train station is dedicated to helping travelers retrieve their lost belongings. Here are the details regarding the office's hours of operation and location:

• Location: The Lost and Found Office is conveniently located within the Saint-Lazare train station complex. You can find it on the main concourse, near the customer service desk.
• Hours: The office operates from Monday to Saturday, from 9:00 am to 6:00 pm. Please note that it is closed on Sundays and public holidays.

Procedures for Retrieving Lost Items

If you have lost something during your visit to Saint-Lazare train station, follow these procedures to increase your chances of recovering your belongings:

1. Report the Loss: As soon as you realize that you have lost something, report it to the Lost and Found Office. Provide them with a detailed description of the item and any relevant information that could help identify it.
2. Check Online Database: The Lost and Found Office maintains an online database where they catalog all the items that have been found. Visit their website and search for your lost item using the provided search tool. If your item is listed, note down the reference number associated with it.
3. Contact the Office: Once you have identified your lost item in the online database, contact the Lost and Found Office directly. Provide them with the reference number and any additional information they may require. They will guide you on the next steps to retrieve your belongings.
4. Proof of Ownership: When collecting your lost item, you may be required to provide proof of ownership. This can be in the form of a photo, receipt, or any other document that establishes your ownership of the item.
5. Collecting the Item: If your lost item has been found and properly identified, you will be able to collect it from the Lost and Found Office during their operating hours. They may require you to fill out a form or sign some paperwork before handing over your belongings.

Remember, it is important to act quickly and provide accurate information when dealing with lost items. The Lost and Found Office at Saint-Lazare train station is dedicated to reuniting travelers with their belongings, so don't hesitate to reach out to them if you have lost something during your visit.

Emergency Procedures And Contacts

Emergency Exits

Saint-Lazare train station is equipped with several emergency exits to ensure the safety of passengers in case of any unforeseen circumstances. These exits are strategically located throughout the station to provide easy access to the outside. In the event of an emergency, it is important to remain calm and follow the instructions of the station staff.

List of emergency exits:

1. Exit 1: Located near Platform 1, this exit leads to Rue de Rome.
2. Exit 2: Situated near Platform 5, this exit provides access to Rue d'Amsterdam.
3. Exit 3: Found near Platform 12, this exit leads to Rue de la Pépinière.
4. Exit 4: Located near Platform 19, this exit provides access to Rue Saint-Lazare.

First Aid Stations

Saint-Lazare train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed by trained medical professionals who are equipped to handle a wide range of medical emergencies.

If you or someone you know requires medical attention while at the station, please proceed to one of the following first aid stations:

1. First Aid Station 1: Located near the main entrance, next to the ticket counters.
2. First Aid Station 2: Situated on the second level, near the food court.
3. First Aid Station 3: Found near Platform 15, close to the waiting area.

Emergency Contacts

In case of an emergency at Saint-Lazare train station, it is important to have the necessary contact information readily available. Here are the important emergency contacts:

It is important to note that these emergency contacts are for immediate assistance. If you require any non-emergency assistance or have general inquiries, please reach out to the station staff or customer service representatives.

Transportation Links

Trams

Saint-Lazare train station is well-connected to the tram network, providing convenient transportation options for travelers. Here are some key tram lines that you can access from the station:

• T3a - This tram line runs between Pont du Garigliano and Porte de Vincennes, passing through various major attractions and neighborhoods in Paris.
• T3b - The T3b tram line connects Porte de Vincennes to Porte de la Chapelle, offering easy access to popular destinations within the city.

Other Lines

In addition to the tram network, Saint-Lazare train station also offers access to other important transportation lines:

• Metro Line 3 - This metro line connects Pont de Levallois-Bécon to Gallieni, passing through various central areas of Paris. It provides a convenient way to explore the city.
• Metro Line 12 - The Line 12 of the metro system runs between Aubervilliers Front Populaire and Mairie d'Issy, offering transportation options to different parts of the city.
• RER Line E - Saint-Lazare train station is a major hub for RER Line E, which connects Paris to the suburbs. It provides easy access to destinations both within and outside the city.

Taxi Stands

If you prefer to take a taxi, there are taxi stands available near Saint-Lazare train station. These stands provide a convenient pick-up point for travelers looking for a quick and direct mode of transportation.

Bus Stops

Saint-Lazare train station is well-served by various bus lines, offering additional transportation options for travelers. Here are some key bus stops near the station:

1. Bus Stop A - This bus stop is located just outside the station and is served by several bus lines, making it easy to reach different parts of the city.
2. Bus Stop B - Another bus stop near the station, Bus Stop B provides connections to various neighborhoods and attractions in Paris.

Ride-Sharing Zones

For those who prefer ride-sharing services, Saint-Lazare train station has designated ride-sharing zones where you can conveniently request a car. These zones ensure a hassle-free experience for travelers looking for a convenient and efficient mode of transportation.

Driving Directions

1. The best ways to get there by car

When it comes to getting to the Saint-Lazare train station by car, there are a few different routes you can take depending on your starting point and preferences. Here are some of the best ways to reach the station by car:

1.1. From the city center

If you're already in the city center, getting to the Saint-Lazare train station is relatively easy. Follow these simple directions:

1. Head south on Rue de Rome toward Boulevard Haussmann.
2. Turn right onto Boulevard Haussmann.
3. Continue straight until you reach the train station on your right.

Make sure to plan your route in advance and check for any road closures or traffic updates to ensure a smooth journey.

1.2. From the outskirts of the city

If you're coming from the outskirts of the city, there are a few different highways you can take to get to the Saint-Lazare train station. Here are two popular options:

1.2.1. Via A13

If you're coming from the west or southwest of Paris, taking the A13 highway is a convenient option. Follow these directions:

1. Take the A13 highway heading east toward Paris.
2. Continue on the A13 until you reach the Boulevard Périphérique.
3. Take the exit onto the Boulevard Périphérique, following signs for Paris-Center/Porte de Saint-Cloud.
4. Continue on the Boulevard Périphérique until you reach the Porte d'Auteuil exit.
5. Take the exit and merge onto Avenue de la Porte d'Auteuil.
6. Continue straight until you reach Avenue de Versailles.
7. Turn left onto Avenue de Versailles.
8. Continue straight until you reach the train station on your left.

1.2.2. Via A1

If you're coming from the north or northeast of Paris, taking the A1 highway is a good option. Follow these directions:

1. Take the A1 highway heading south toward Paris.
2. Continue on the A1 until you reach the Boulevard Périphérique.
3. Take the exit onto the Boulevard Périphérique, following signs for Paris-Center/Porte de la Chapelle.
4. Continue on the Boulevard Périphérique until you reach the Porte de Clichy exit.
5. Take the exit and merge onto Rue du Docteur Babinski.
6. Continue straight until you reach Avenue de Clichy.
7. Turn left onto Avenue de Clichy.
8. Continue straight until you reach the train station on your left.

Remember to factor in traffic conditions and plan your journey accordingly, especially during peak travel times.

1.3. Parking options

Once you arrive at the Saint-Lazare train station by car, you'll need to find a parking spot. Luckily, there are several parking options available nearby. Here are a few popular choices:

1. Saint-Lazare Parking: This parking facility is located directly beneath the train station, making it a convenient choice for travelers. It offers both short-term and long-term parking options.

2. Indigo Paris Malesherbes: Situated just a short walk away from the train station, this parking garage provides easy access to Saint-Lazare. It is open 24/7 and offers competitive rates.

3. Vinci Park Services Paris Europe: Located a bit further from the train station, this parking facility is still within walking distance. It offers both covered and outdoor parking spaces.

Make sure to check the parking rates, availability, and any restrictions before choosing a parking option. It's always a good idea to book your parking spot in advance, especially during busy travel periods.

With these driving directions and parking options, you'll be well-prepared to reach the Saint-Lazare train station by car for your next journey.

Airport Transfers

Airport Distance

The Saint-Lazare train station is conveniently located in the heart of Paris, making it easily accessible from various airports in the city.

Here are the approximate distances from some of the major airports:

• Charles de Gaulle Airport (CDG): 25 kilometers
• Orly Airport (ORY): 16 kilometers
• Beauvais-Tillé Airport (BVA): 84 kilometers

Transfers Price and Payment Options

The price of airport transfers from Saint-Lazare train station may vary depending on the type of transfer you choose and the distance to your destination.

Here are some common payment options available for airport transfers:

• Credit/Debit Card
• Cash
• Online Payment Platforms (such as PayPal)
• Mobile Payment Apps (such as Apple Pay or Google Pay)

Airport Transfers Essentials

When planning for airport transfers, it's important to keep the following essentials in mind:

• Arrival Time: Make sure to book your transfer well in advance to ensure a smooth journey.
• Luggage Capacity: Check if the transfer service can accommodate your luggage requirements.
• Child Seats: If you are traveling with children, confirm if child seats are available.

Types of Airport Transfers Available

There are several types of airport transfers available from Saint-Lazare train station:

• Taxi: A convenient option for individual or small group transfers.
• Shuttle Service: Shared transfers that are more economical for larger groups.
• Private Car Service: A luxurious option for personalized transfers.
• Public Transportation: Trains or buses that provide direct access to the airport.

Booking Airport Transfers

To book airport transfers from Saint-Lazare train station, you can:

• Contact a local transfer service provider directly
• Use online platforms or mobile apps that specialize in airport transfers

Make sure to provide your travel details, including the date, time, and number of passengers, for a seamless booking process.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth airport transfer:

1. Collect your luggage from the baggage claim area.
2. Proceed to the designated meeting point for your chosen transfer service.
3. Present your booking confirmation or provide your name to the driver/representative.
4. Board the designated vehicle and enjoy your transfer to Saint-Lazare train station.

Airport Transfers Departures

When departing from Saint-Lazare train station to the airport, follow these steps:

1. Arrive at the designated meeting point for your chosen transfer service.
2. Present your booking confirmation or provide your name to the driver/representative.
3. Board the designated vehicle and enjoy your transfer to the airport.
4. Arrive at the airport and proceed to the check-in counter for your flight.

Peak Travel Times

Weekdays

On weekdays, Saint-Lazare train station experiences its busiest periods during the morning and evening rush hours. Commuters traveling to and from work fill the station, resulting in crowded platforms and trains. The peak travel times on weekdays are typically between 7:00 AM and 9:00 AM in the morning, and between 5:00 PM and 7:00 PM in the evening.

Weekends

On weekends, Saint-Lazare train station sees a different pattern of peak travel times. Saturdays tend to be busier than Sundays, particularly in the mornings and early afternoons. Many people use the train station to travel to nearby cities or tourist destinations for weekend getaways. The peak travel times on weekends are usually between 10:00 AM and 2:00 PM on Saturdays.

Special Days

During special days such as public holidays, long weekends, or major events in Paris, Saint-Lazare train station experiences exceptionally high levels of passenger traffic. These days can include holidays like Christmas, New Year's Day, and Easter, as well as events like the Tour de France or major sports matches. The peak travel times on special days can vary, but it is advisable to plan ahead and expect increased crowds throughout the day.

School Days

During school days, Saint-Lazare train station sees an additional surge in passenger numbers during the morning and afternoon when students are commuting to and from school. The peak travel times on school days are typically between 7:30 AM and 8:30 AM in the morning, and between 3:30 PM and 5:00 PM in the afternoon.

Fridays

Fridays at Saint-Lazare train station can be busy, as many people travel for weekend trips or return home after a week of work. The peak travel times on Fridays usually occur between 4:00 PM and 7:00 PM, as commuters and travelers head to their destinations.

💡 Keep in mind that these peak travel times are based on general trends and may vary depending on specific events, holidays, and other factors. It is always recommended to check the train schedules and plan your journey accordingly to avoid any inconvenience.

National Operators

SNCF

SNCF (Société Nationale des Chemins de Fer Français) is the national state-owned railway company in France. It operates the majority of the trains that pass through the Saint-Lazare train station.

Types of regular services provided:

• SNCF provides a wide range of services, including high-speed TGV trains, regional TER trains, and intercity trains.
• TGV trains offer fast and efficient travel between major cities in France.
• TER trains connect smaller towns and cities within a region.
• Intercity trains provide long-distance travel between major cities.

Punctuality and reliability:

SNCF is known for its punctuality and reliability. The trains operated by SNCF are generally on time and provide a smooth and comfortable journey for passengers.

Passenger Amenities:

Saint-Lazare train station offers a range of amenities for passengers traveling with SNCF. These include waiting areas, restrooms, and shops where passengers can purchase snacks and beverages.

Ticketing and fare Information:

Passengers can buy tickets for SNCF trains through various channels, including online, at ticket counters, and at self-service machines. Payment methods accepted include credit cards, debit cards, and cash. Refunds and cancellations are subject to SNCF's refund policy.

Boarding platforms and broad information:

The boarding platforms for SNCF trains at Saint-Lazare train station are well-marked and easily accessible. Passengers can find information about their train's platform on the departure boards located throughout the station.

OUIGO

OUIGO is a low-cost high-speed train service operated by SNCF. It offers affordable travel options for passengers on certain routes.

Types of regular services provided:

• OUIGO trains provide high-speed travel between select cities in France.
• These trains offer a no-frills service with limited amenities.

Punctuality and reliability:

OUIGO trains are known for their punctuality and reliability. They operate on a strict schedule to ensure that passengers reach their destinations on time.

Passenger Amenities:

While OUIGO trains do not offer the same level of amenities as other SNCF trains, they provide comfortable seating and onboard facilities for passengers.

Ticketing and fare Information:

Tickets for OUIGO trains can be purchased online or through the OUIGO mobile app. The fares are generally lower compared to other SNCF services. Refunds and cancellations are subject to OUIGO's refund policy.

Boarding platforms and broad information:

OUIGO trains have designated boarding platforms at Saint-Lazare train station. Passengers can check the departure boards for information about their train's platform.

Intercités

Intercités is a national intercity train service operated by SNCF. It connects major cities in France and provides a comfortable and convenient mode of transportation.

Types of regular services provided:

• Intercités trains offer regular service between major cities in France.
• These trains provide a comfortable travel experience with onboard amenities.

Punctuality and reliability:

Intercités trains are known for their punctuality and reliability. They adhere to a strict schedule to ensure that passengers reach their destinations on time.

Passenger Amenities:

Passengers traveling on Intercités trains can enjoy various onboard amenities, including comfortable seating, power outlets, and Wi-Fi services on select trains.

Ticketing and fare Information:

Tickets for Intercités trains can be purchased online, at ticket counters, or through the SNCF mobile app. Payment methods accepted include credit cards, debit cards, and cash. Refunds and cancellations are subject to SNCF's refund policy.

Boarding platforms and broad information:

Intercités trains have designated boarding platforms at Saint-Lazare train station. Passengers can easily find information about their train's platform on the departure boards located throughout the station.

💡 Traveling by train with SNCF, OUIGO, or Intercités offers a convenient and reliable way to explore France. Whether you're looking for high-speed travel, affordable options, or intercity connections, these national operators have you covered.

International Operators

Eurostar

Eurostar operates regular services from Saint-Lazare Train Station, offering convenient connections to various destinations in Europe. The operator specializes in high-speed train travel between the United Kingdom and mainland Europe, including cities such as Paris, Brussels, and Amsterdam.

• Types of regular services provided: Eurostar offers direct services between Saint-Lazare and major European cities, providing a comfortable and efficient mode of transportation for both leisure and business travelers.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger amenities: Passengers traveling with Eurostar can enjoy spacious seating, onboard Wi-Fi, power outlets, and a selection of food and beverages.
• Ticketing and fare information: Tickets for Eurostar can be purchased online or at the station. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to Eurostar's terms and conditions.
• Boarding platforms and general information: Eurostar trains typically depart from platforms located in the main concourse of Saint-Lazare Train Station. Passengers are advised to arrive at least 30 minutes before departure time.

Thalys

Thalys is another international operator that serves Saint-Lazare Train Station, connecting passengers to various destinations in Europe. Thalys specializes in high-speed train travel, offering convenient connections between Paris and cities such as Brussels, Amsterdam, and Cologne.

• Types of regular services provided: Thalys offers direct services between Saint-Lazare and major European cities, providing a fast and comfortable way to travel.
• Punctuality and reliability: Thalys is known for its punctuality and reliability, ensuring that passengers arrive at their destinations on time.
• Passenger amenities: Thalys provides comfortable seating, onboard Wi-Fi, power outlets, and a catering service offering a variety of food and beverages.
• Ticketing and fare information: Tickets for Thalys can be purchased online, at the station, or through authorized travel agencies. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to Thalys' terms and conditions.
• Boarding platforms and general information: Thalys trains usually depart from platforms located in the main concourse of Saint-Lazare Train Station. Passengers are advised to arrive at least 30 minutes before departure time.

💡 Saint-Lazare Train Station offers convenient access to international destinations through operators like Eurostar and Thalys. Whether you're planning a weekend getaway or a business trip, these operators provide reliable and comfortable travel options, ensuring a smooth journey from Saint-Lazare to various European cities.