Roma Tuscolana

Customer Service Desk

Operating Hours

The service desk at Roma Tuscolana train station is open during the following hours:

• Monday to Friday: 8:00 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 6:00 PM

Services Portfolio

The service desk at Roma Tuscolana train station offers a range of services to assist passengers. These include:

1. Ticket Sales: You can purchase tickets for various train routes at the service desk. The staff can also provide information on ticket prices, schedules, and any special offers or discounts available.
2. Lost and Found: If you have lost an item during your journey or at the train station, you can report it at the service desk. They will assist you in trying to locate your lost item or provide guidance on the necessary procedures.
3. Information and Assistance: The service desk staff are knowledgeable about the train services, routes, and facilities available at Roma Tuscolana train station. They can provide information and assistance regarding train connections, platforms, amenities, and any other queries you may have.
4. Customer Support: If you encounter any issues or have concerns during your journey, the service desk staff are there to provide customer support. They can help resolve problems, provide guidance on refunds or exchanges, and address any other customer-related matters.
5. Language Support: The service desk staff can communicate in multiple languages, including English, Italian, and other commonly spoken languages. This ensures that international travelers and non-Italian speakers can easily communicate and receive the necessary assistance.

Overall, the service desk at Roma Tuscolana train station aims to provide efficient and helpful services to enhance the travel experience of passengers.

Safety Measures

Surveillance Cameras

Roma Tuscolana train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station to monitor key areas and provide real-time video footage.

The surveillance cameras at Roma Tuscolana train station serve multiple purposes:

• Deter criminal activities and potential threats
• Monitor passenger flow and detect any unusual behavior
• Aid in the investigation of incidents or crimes

The footage captured by these cameras is closely monitored by trained security personnel to ensure a prompt response to any suspicious activities or emergencies.

On-Site Security Personnel

At Roma Tuscolana train station, the safety and well-being of passengers are of utmost importance. To maintain a secure environment, the station employs a team of dedicated on-site security personnel.

These security personnel are highly trained professionals who are responsible for:

• Patrolling the station premises
• Monitoring surveillance camera feeds
• Responding to emergencies and providing assistance
• Enforcing safety regulations and ensuring compliance

Having on-site security personnel ensures that immediate action can be taken in case of any security threats or incidents, providing peace of mind to passengers.

Emergency Call Buttons

Roma Tuscolana train station is equipped with emergency call buttons placed at strategic locations throughout the station. These buttons provide a quick and easy way for passengers to seek immediate assistance in case of an emergency.

By simply pressing the emergency call button, passengers can alert the on-site security personnel who will respond promptly to the situation. These buttons are monitored 24/7 to ensure a swift and effective response to any emergency.

First Aid Stations

Roma Tuscolana train station understands the importance of providing immediate medical assistance to passengers in case of injuries or medical emergencies. That's why the station is equipped with dedicated first aid stations.

The first aid stations at Roma Tuscolana train station are staffed by trained professionals who are ready to provide basic medical assistance, such as treating minor injuries and administering first aid.

In case of more serious medical emergencies, the station personnel will promptly contact the appropriate medical services to ensure that passengers receive the necessary medical attention as quickly as possible.

These first aid stations are easily accessible throughout the station, ensuring that passengers can receive timely medical assistance whenever needed.

Lost And Found Office

Hours and Location

The Lost and Found Office at Roma Tuscolana train station is the designated place to inquire about and retrieve lost items. Here is the information regarding its hours and location:

The Lost and Found Office is conveniently located within the Roma Tuscolana train station premises. You can find it near the main entrance, close to the ticket counters. Look for the signage indicating the Lost and Found Office.

Procedures for Retrieving Lost Items

If you have lost something during your time at Roma Tuscolana train station, follow these procedures to increase your chances of retrieving your lost item:

1. Report the loss: Visit the Lost and Found Office as soon as you realize you have lost something. Provide a detailed description of the item and any relevant information.
2. Identification: Bring a valid form of identification, such as a passport or driver's license, to verify your identity when claiming the lost item.
3. Proof of ownership: If possible, provide any proof of ownership for the lost item, such as receipts, serial numbers, or photographs.
4. Follow-up: Keep in touch with the Lost and Found Office to check if your lost item has been found. You can provide contact information and inquire about updates on the status of your lost item.
5. Collecting the item: Once your lost item has been located, you will be notified to collect it from the Lost and Found Office. Follow the instructions provided by the staff to claim your item.

It's important to note that the Lost and Found Office may have specific procedures or requirements depending on the nature of the lost item. It's advisable to contact them directly or visit their website for more information.

Emergency Procedures And Contacts

Emergency Exits

The Roma Tuscolana train station is equipped with emergency exits to ensure the safety of passengers in case of emergencies. These exits are strategically placed throughout the station to provide easy access to the outside in case of fire, natural disasters, or any other emergency situation.

First Aid Stations

The safety and well-being of our passengers are of utmost importance at Roma Tuscolana train station. To ensure prompt medical assistance, we have first aid stations located within the premises. These stations are equipped with basic medical supplies and staffed by trained professionals to provide immediate aid to anyone in need.

Emergency Contacts

In case of any emergency or if you require immediate assistance, please contact the following emergency numbers:

Emergency Services: 112

Roma Tuscolana Station Security: +39 06 4547 7070

Police: 113

Ambulance: 118

Fire Department: 115

These numbers are available 24/7 and can be reached from any phone. Please remember to provide accurate information about your location and the nature of the emergency when contacting these services.

Transportation Links

Trams

The Roma Tuscolana train station provides convenient access to various tram lines in the city. Trams are a popular mode of transportation for both locals and tourists, offering an efficient way to navigate through Rome's bustling streets. Here are some of the tram lines that you can find near the station:

1. Tram Line 5: This line connects Roma Tuscolana with important landmarks such as Termini Station, Piazza di Spagna, and Piazza Venezia. It is a convenient option for those looking to explore the city center.
2. Tram Line 14: The Line 14 tram takes you to popular attractions like the Colosseum, Circus Maximus, and Trastevere. It is a great way to discover Rome's ancient history and vibrant neighborhoods.
3. Tram Line 19: If you're interested in visiting the Vatican, Tram Line 19 is your best bet. This line connects Roma Tuscolana with the Vatican Museums, St. Peter's Basilica, and the Vatican City.

Other Lines

In addition to trams, there are other transportation lines that you can access from the Roma Tuscolana train station. These lines include:

• Metro Line A: The Furio Camillo station on Metro Line A is just a short walk away from the Roma Tuscolana train station. This metro line connects you to popular destinations like the Spanish Steps, Trevi Fountain, and the Vatican.
• Bus Lines: The station is also well-connected to various bus lines, making it easy to reach different parts of the city. Bus stops can be found in close proximity to the train station, offering convenient options for exploring Rome.

Taxi Stands

If you prefer a more direct and convenient mode of transportation, taxi stands are available near the Roma Tuscolana train station. Taxis provide a comfortable and efficient way to reach your destination, especially if you have heavy luggage or are traveling with a group.

Bus Stops

As mentioned earlier, the Roma Tuscolana train station is well-served by several bus lines. Bus stops can be found in the vicinity of the station, offering a convenient way to travel to different parts of Rome. Make sure to check the bus schedules and routes to plan your journey accordingly.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available in Rome. The Roma Tuscolana train station provides designated ride-sharing zones where you can easily request a ride using a mobile app. This option offers flexibility and convenience, allowing you to explore the city at your own pace.

Driving Directions

From Fiumicino Airport

If you are arriving at Fiumicino Airport and planning to drive to Roma Tuscolana train station, follow these directions:

1. Exit the airport and merge onto A91 towards Rome.
2. Continue on A91 for approximately 5 kilometers.
3. Take the exit onto Grande Raccordo Anulare (GRA) towards Napoli.
4. Stay on GRA for about 18 kilometers.
5. Take the exit onto Via Tuscolana towards Rome city center.
6. Continue on Via Tuscolana for approximately 4 kilometers.
7. Roma Tuscolana train station will be on your right.

From Ciampino Airport

If you are arriving at Ciampino Airport and planning to drive to Roma Tuscolana train station, follow these directions:

1. Exit the airport and take the exit for Via Appia Nuova towards Rome city center.
2. Continue on Via Appia Nuova for approximately 10 kilometers.
3. Turn left onto Via Tuscolana.
4. Continue on Via Tuscolana for approximately 3 kilometers.
5. Roma Tuscolana train station will be on your left.

From Rome City Center

If you are already in Rome city center and planning to drive to Roma Tuscolana train station, follow these directions:

1. Head southeast on Via Merulana.
2. Continue onto Via Tiburtina.
3. Turn right onto Via Tuscolana.
4. Continue on Via Tuscolana for approximately 3 kilometers.
5. Roma Tuscolana train station will be on your left.

Parking Facilities

Roma Tuscolana train station offers parking facilities for commuters and travelers. There are both outdoor parking spaces and a multi-level parking garage available. The parking fees are reasonable, and the facilities are secure.

Airport Transfers

Airport Distance

The Roma Tuscolana train station is located approximately 25 kilometers away from Leonardo da Vinci International Airport, also known as Fiumicino Airport. The distance can be covered by various means of transportation, including taxis, shuttles, and private transfers.

Transfers Price and Payment Options

The price of airport transfers from Roma Tuscolana train station to Leonardo da Vinci International Airport can vary depending on the mode of transportation chosen. Taxis generally charge a fixed rate or operate on a metered system, while shuttle services and private transfers may have different pricing structures. Payment options for airport transfers usually include cash, credit cards, or pre-booked online payments.

Airport Transfers Essentials

When planning airport transfers from Roma Tuscolana train station, it is important to consider the following essentials:

• Timing: Ensure that you allow sufficient time for the journey to the airport, taking into account traffic conditions and any potential delays.
• Luggage: Check the capacity and restrictions of the chosen mode of transportation to ensure that your luggage can be accommodated.
• Accessibility: If you have any specific accessibility requirements, such as wheelchair accessibility, inform the service provider in advance.
• Directions: Familiarize yourself with the route and directions to the airport to minimize the chances of getting lost.

Types of Airport Transfers Available

There are several types of airport transfers available from Roma Tuscolana train station to Leonardo da Vinci International Airport:

1. Taxis: Taxis offer a convenient and direct transfer option, with the fare based on distance traveled or a fixed rate.
2. Shuttles: Shuttle services provide shared transportation with multiple stops along the way, offering a cost-effective option for solo travelers or small groups.
3. Private Transfers: Private transfers offer a more personalized experience, allowing you to travel in comfort and privacy with dedicated chauffeurs and vehicles.

Booking Airport Transfers

To book airport transfers from Roma Tuscolana train station to Leonardo da Vinci International Airport, you can consider the following options:

1. Online Platforms: Utilize online platforms and travel websites that offer airport transfer booking services, allowing you to compare prices and make reservations in advance.
2. Hotel Concierge: Seek assistance from your hotel's concierge service, as they can arrange airport transfers on your behalf.
3. Direct Contact: Contact reputable airport transfer providers directly through their websites or customer service hotlines to make bookings.

Airport Transfers Arrival

Upon arrival at Roma Tuscolana train station, follow the signs or directions to the designated pick-up area for airport transfers. If you have pre-booked a transfer service, look out for the designated meeting point or representative holding a sign with your name.

Airport Transfers Departures

When departing from Roma Tuscolana train station, make sure to arrange your airport transfer in advance. Confirm the pick-up time and location with the service provider to ensure a smooth departure. Allow sufficient time for the journey, taking into account any potential traffic or delays.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Roma Tuscolana Train Station are typically during the morning and evening rush hours. Many commuters use the station to travel to and from work, resulting in increased passenger traffic during these times. The morning rush hour usually occurs between 7:30 AM and 9:00 AM, while the evening rush hour is between 5:30 PM and 7:00 PM. If you plan to travel during these times, it is advisable to arrive early to avoid crowds and ensure a smooth journey.

Weekends

During weekends, the peak travel times at Roma Tuscolana Train Station can vary depending on various factors such as events, holidays, and tourist attractions. Popular tourist destinations in Rome, such as the Colosseum and Vatican City, often attract a significant number of visitors on weekends. As a result, train stations, including Roma Tuscolana, may experience higher passenger volumes during these times. It is recommended to plan your journey in advance, check train schedules, and consider booking tickets in advance to avoid any inconvenience.

Special Days

Special days, such as national holidays or major events in Rome, can also lead to peak travel times at Roma Tuscolana Train Station. For example, during holidays like Christmas, New Year's Day, and Easter, many people travel to and from the city to celebrate with their families or enjoy festivities. Additionally, major events like concerts, sports matches, or festivals can attract large crowds, resulting in increased train station activity. If you are traveling on a special day, it is advisable to check for any schedule changes, anticipate potential delays, and allow extra time for your journey.

School Days

On school days, the peak travel times at Roma Tuscolana Train Station are influenced by the schedules of students and their families. In the mornings, there may be increased passenger traffic as students commute to school. Similarly, in the afternoons, the station can experience higher volumes as students return home. It is important to note that school holidays and breaks can significantly impact these peak travel times, with reduced passenger traffic during those periods.

Fridays

Fridays at Roma Tuscolana Train Station can be busy as people may be traveling for weekend getaways or returning home after a week of work. The afternoon hours, starting from around 4:00 PM until 7:00 PM, tend to have higher passenger volumes as commuters and travelers begin their journeys. If you are planning to travel on a Friday, it is advisable to consider booking your tickets in advance and allowing extra time for potential delays.

💡 During peak travel times, it is recommended to arrive early, have your tickets ready, and be prepared for potential crowds. Planning your journey in advance and staying informed about any schedule changes can help ensure a smooth and enjoyable travel experience.

National Operators

Trenitalia

Trenitalia is the primary national train operator in Italy. It offers a wide range of regular services to and from Roma Tuscolana train station.

• Types of regular services provided: Trenitalia operates both regional and high-speed trains from Roma Tuscolana station. Regional trains serve various destinations within the Lazio region, while high-speed trains connect Roma Tuscolana with major cities across Italy.
• Punctuality and reliability: Trenitalia is known for its punctuality and reliability. However, delays can occur due to unforeseen circumstances such as weather conditions or technical issues.
• Passenger amenities: Roma Tuscolana station offers various passenger amenities, including waiting areas, restrooms, ticket counters, and vending machines.
• Ticketing and fare information: Tickets for Trenitalia trains can be purchased online, at ticket counters, or through the Trenitalia mobile app. Payment methods include cash, credit/debit cards, and digital wallets. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding platforms: The boarding platforms for Trenitalia trains are clearly marked and easily accessible within Roma Tuscolana station.

Italo

Italo is a private high-speed train operator in Italy that also serves Roma Tuscolana train station.

• Types of regular services provided: Italo primarily operates high-speed trains, known as "Italo" trains, that connect Roma Tuscolana with major cities such as Milan, Florence, and Naples.
• Punctuality and reliability: Italo trains are generally punctual and reliable, providing a smooth and comfortable travel experience.
• Passenger amenities: Italo trains offer various passenger amenities, including spacious seating, power outlets, free Wi-Fi, and onboard catering services.
• Ticketing and fare information: Tickets for Italo trains can be purchased online, at ticket counters, or through the Italo mobile app. Payment methods include cash, credit/debit cards, and digital wallets. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding platforms: The boarding platforms for Italo trains are clearly marked and easily accessible within Roma Tuscolana station.

EAV - Circumvesuviana

EAV - Circumvesuviana is a regional train operator that connects various destinations in the Campania region, including Naples, Sorrento, and Pompeii.

• Types of regular services provided: EAV - Circumvesuviana operates regional trains that serve the Campania region. These trains provide convenient transportation options for both locals and tourists.
• Punctuality and reliability: EAV - Circumvesuviana trains are generally reliable, but delays can occur during peak travel times or due to maintenance work.
• Passenger amenities: Roma Tuscolana station offers passenger amenities such as waiting areas, restrooms, ticket counters, and vending machines.
• Ticketing and fare information: Tickets for EAV - Circumvesuviana trains can be purchased at the station ticket counters or through self-service machines. Payment methods include cash and credit/debit cards. Refunds and cancellations are subject to the fare type and ticket conditions.
• Boarding platforms: The boarding platforms for EAV - Circumvesuviana trains are clearly marked within Roma Tuscolana station.

💡 The national operators provide a wide range of services to cater to the diverse needs of travelers. Whether you're looking for regional transportation within Lazio, high-speed connections to other major cities, or regional trains for exploring nearby regions, these operators offer reliable and convenient options for your journey from Roma Tuscolana train station.

International Operators

1. Trenitalia

Trenitalia is the main operator for train services in Italy and also operates international routes. They offer regular services to various destinations across Europe.

Types of regular services provided:

• High-speed trains
• Regional trains
• Night trains

Punctuality and reliability:

Trenitalia is known for its punctuality and reliability. They strive to ensure that their trains depart and arrive on time.

Passenger Amenities:

• Comfortable seating
• Free Wi-Fi on some trains
• Food and beverage services
• Restrooms

Ticketing and fare Information:

Passengers can buy tickets for Trenitalia trains online, at train stations, or through authorized ticket vendors. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Boarding platforms for Trenitalia trains can vary depending on the station and the specific train. It is important to check the departure boards or ask station staff for the correct platform information.

2. Eurostar

Eurostar is a high-speed train operator that connects various cities in Europe, including London, Paris, and Brussels.

Types of regular services provided:

• High-speed trains

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. They have a good track record of ensuring timely departures and arrivals.

Passenger Amenities:

• Comfortable seating
• Food and beverage services
• Wi-Fi
• Power outlets

Ticketing and fare Information:

Tickets for Eurostar trains can be purchased online, at train stations, or through authorized ticket vendors. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Boarding platforms for Eurostar trains are clearly indicated at the train stations. Passengers should check their ticket or ask station staff for the correct platform information.

3. Thalys

Thalys is a high-speed train operator that connects major cities in Belgium, France, Germany, and the Netherlands.

Types of regular services provided:

• High-speed trains

Punctuality and reliability:

Thalys is known for its punctuality and reliability. They have a strong focus on ensuring that their trains run on time.

Passenger Amenities:

• Comfortable seating
• Food and beverage services
• Free Wi-Fi
• Power outlets

Ticketing and fare Information:

Tickets for Thalys trains can be purchased online, at train stations, or through authorized ticket vendors. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Boarding platforms for Thalys trains are clearly indicated at the train stations. Passengers should check their ticket or ask station staff for the correct platform information.

💡 It is always recommended to arrive at the station early to ensure a smooth boarding process and to avoid any last-minute delays.