Rochester

Customer Service Desk

Operating Hours

The Service Desk at Rochester Train Station is available to assist passengers during the following operating hours:

• Monday - Friday: 8:00 AM to 8:00 PM
• Saturday: 9:00 AM to 5:00 PM
• Sunday: Closed

Services Portfolio

The Service Desk at Rochester Train Station offers a range of services to ensure a smooth and convenient travel experience for passengers. Some of the services provided include:

1. Ticket Sales and Information:

The Service Desk is equipped to handle ticket sales and provide information on train schedules, fares, and destinations. Passengers can purchase tickets for immediate travel or make advance bookings.

2. Customer Support:

The knowledgeable staff at the Service Desk are available to assist passengers with any queries or concerns they may have. Whether it's providing directions, offering travel advice, or resolving issues, the customer support team is dedicated to ensuring a positive experience for all travelers.

3. Lost and Found:

If you have lost or found any items during your journey, the Service Desk can help. They maintain a lost and found service where passengers can report lost items or inquire about items they have found. The staff will do their best to reunite lost belongings with their owners.

4. Accessibility Assistance:

Rochester Train Station is committed to providing accessible services for all passengers. The Service Desk can assist passengers with disabilities or special needs, offering guidance on accessible facilities, boarding assistance, and any other accommodations required.

5. Travel Information:

Whether you're a first-time visitor or a frequent traveler, the Service Desk is a valuable resource for gathering information about Rochester and its surrounding areas. From tourist attractions and local events to restaurant recommendations and transportation options, the staff can provide insights and suggestions to enhance your travel experience.

Safety Measures

Surveillance Cameras

Rochester train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station to monitor all key areas and provide a visual record of any incidents. The surveillance cameras are continuously monitored by trained security personnel, who are ready to respond to any potential threats or emergencies.

On-Site Security Personnel

Your safety is our top priority at Rochester train station. That's why we have dedicated on-site security personnel who are available 24/7 to ensure the well-being of all passengers and visitors. Our security team is highly trained and equipped to handle any situation, from providing directions and assistance to handling emergencies. You can rest assured knowing that there are trained professionals keeping a watchful eye on the station at all times.

Emergency Call Buttons

In case of an emergency or if you need immediate assistance, emergency call buttons are conveniently located throughout the Rochester train station. These call buttons are easily accessible and provide a direct line to our security team. Simply press the button, and help will be on its way. Whether it's a medical emergency, a safety concern, or any other urgent matter, our dedicated personnel are just a push of a button away.

First Aid Stations

Your well-being is important to us, which is why we have first aid stations available at the Rochester train station. These stations are staffed by trained medical professionals who are ready to provide immediate assistance in case of minor injuries or medical issues. Whether you need a band-aid, a quick check-up, or some medical advice, our first aid stations are here to ensure your comfort and safety during your time at the station.

Lost And Found Office

Hours and Location

The Lost and Found Office at Rochester Train Station is dedicated to reuniting passengers with their lost belongings. Here are the hours and location details:

Hours of Operation:

• Monday - Friday: 9:00 am - 5:00 pm
• Saturday - Sunday: Closed

Location:

The Lost and Found Office is conveniently located in the main concourse of Rochester Train Station. It can be easily found near the ticket counters and information desk.

Procedures for Retrieving Lost Items

If you have lost an item during your journey, follow these procedures to increase the chances of recovering it:

1. Report the Loss: As soon as you realize you have lost something, report it to the station staff or the Lost and Found Office. Provide a detailed description of the item and any relevant information such as the date and time of the loss.
2. Check the Lost and Found Database: The Lost and Found Office maintains a database of recovered items. Check the database regularly to see if your lost item has been found and turned in.
3. Contact the Lost and Found Office: If your item is not listed in the database, contact the Lost and Found Office directly. They will guide you through the process of filing a formal report and provide any further assistance.
4. Proof of Ownership: When claiming a lost item, you may be required to provide proof of ownership. This can include receipts, photographs, or any other identifying information that proves the item belongs to you.
5. Collecting the Item: Once your lost item is located and verified, you will be notified by the Lost and Found Office. Follow their instructions to collect your item during their operating hours.

Remember, the sooner you report the loss and follow the necessary procedures, the higher the chances of recovering your lost item. Be proactive and reach out to the Lost and Found Office as soon as possible.

Emergency Procedures And Contacts

Emergency Exits

The Rochester train station has several emergency exits strategically located throughout the building. In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel. Here are the locations of the emergency exits:

1. Main Entrance/Exit: Located at the front of the station, near the ticketing area.
2. Platform Exits: Each platform has multiple exits leading to the street level.
3. Side Exits: Additional emergency exits can be found on the sides of the station building.

First Aid Stations

The safety and well-being of our passengers is our top priority. The Rochester train station is equipped with first aid stations to provide immediate medical assistance if needed. Here are the locations of the first aid stations:

1. Main Lobby: A first aid station is located in the main lobby, near the ticketing area.
2. Platform Level: Each platform has a first aid station for easy access.
3. Concourse Area: A first aid station is available in the concourse area, providing assistance to passengers in transit.

Contacts

In case of an emergency or if you require immediate assistance, please contact the following:

Emergency Services: Dial 911

Rochester Train Station Security: +1 (555) 123-4567

Station Manager: Jane Smith - jsmith@rochestertrainstation.com

Transportation Links

Trams

Rochester offers a convenient tram system that allows visitors to easily navigate the city. Here are some key details about the tram system:

• The tram network covers major areas of the city, including popular tourist attractions, shopping districts, and business centers.
• Trams operate from early morning until late at night, providing frequent and reliable service to commuters and tourists alike.
• Tickets can be purchased at tram stations or through mobile apps for added convenience.
• The tram system is known for its accessibility features, making it easy for individuals with disabilities to use.

Other Lines

In addition to trams, Rochester has a well-connected network of other transportation lines that provide alternative options for getting around the city.

• The subway system offers a quick and efficient way to travel between different neighborhoods and downtown areas.
• Commuter trains connect Rochester with nearby cities, making it convenient for business travelers and day-trippers.
• Regional bus services provide affordable transportation to surrounding towns and attractions.

Taxi Stands

If you prefer the convenience of a taxi, Rochester has designated taxi stands located throughout the city:

• Taxi stands can be found at major transportation hubs, such as the train station and bus terminals.
• These stands ensure that taxis are readily available for travelers, providing a hassle-free way to reach your destination.
• Licensed and regulated taxi services operate in Rochester, ensuring safe and reliable transportation.

Bus Stops

Rochester's bus system is a popular choice for both locals and tourists. Here are some key details about bus stops in the city:

• Bus stops are conveniently located throughout Rochester, with a comprehensive network that covers the entire city.
• Timetables and route maps are available at bus stops, making it easy to plan your journey.
• Bus fares can be paid in cash or through contactless payment methods, providing flexibility for passengers.
• The bus system offers a cost-effective and eco-friendly way to explore Rochester and its surrounding areas.

Ride-Sharing Zones

Ride-sharing services have gained popularity in Rochester, offering a convenient alternative to traditional transportation methods. Here's what you need to know about ride-sharing zones:

• Ride-sharing services like Uber and Lyft operate in Rochester, providing on-demand transportation at the tap of a button.
• Ride-sharing zones are designated areas where passengers can easily hail a ride and meet their driver.
• These zones are typically located near popular attractions, hotels, and transportation hubs.
• Ride-sharing offers a flexible and efficient way to get around the city, especially for those who prefer the convenience of door-to-door service.

Driving Directions

From Downtown Rochester

If you are in downtown Rochester and want to drive to the Rochester train station, follow these directions:

1. Start heading south on Main Street.
2. Continue on Main Street until you reach the intersection with Exchange Boulevard.
3. Turn right onto Exchange Boulevard.
4. Drive straight on Exchange Boulevard until you reach the train station on your left.

From Greater Rochester International Airport

If you are arriving at Greater Rochester International Airport and need to drive to the Rochester train station, here's how to get there:

1. Exit the airport and take the ramp onto I-390 S.
2. Continue on I-390 S until you reach the exit for Scottsville Road.
3. Take the exit and merge onto Scottsville Road.
4. Drive straight on Scottsville Road until you reach the intersection with Brooks Avenue.
5. Turn right onto Brooks Avenue.
6. Continue on Brooks Avenue until you reach the train station on your right.

From Interstate 90

If you are traveling on Interstate 90 and want to reach the Rochester train station, follow these directions:

1. Take the exit to I-390 S/Le Roy/Rochester.
2. Merge onto I-390 S.
3. Continue on I-390 S until you reach the exit for Scottsville Road.
4. Take the exit and merge onto Scottsville Road.
5. Drive straight on Scottsville Road until you reach the intersection with Brooks Avenue.
6. Turn right onto Brooks Avenue.
7. Continue on Brooks Avenue until you reach the train station on your right.

From Interstate 490

If you are driving on Interstate 490 and need to get to the Rochester train station, here's what you should do:

1. Take the exit for Brooks Avenue.
2. Turn left onto Brooks Avenue.
3. Continue on Brooks Avenue until you reach the train station on your right.

Airport Transfers

Airport Distance

The Rochester train station is conveniently located near the Greater Rochester International Airport. The distance between the train station and the airport is approximately 5 miles, which can be covered in around 15 minutes by car.

Transfers Price and Payment Options

The price for airport transfers from the Rochester train station to the Greater Rochester International Airport may vary depending on the chosen mode of transportation. Prices generally range from $20 to $40, depending on factors such as the number of passengers and the type of vehicle. Payment options typically include cash, credit cards, and mobile payment apps.

Airport Transfers Essentials

When planning for airport transfers, it is essential to consider the following:

• Arrival time at the train station
• Flight departure time
• Number of passengers
• Amount of luggage
• Preferred mode of transportation

Types of Airport Transfers Available

Various types of airport transfers are available from the Rochester train station to the Greater Rochester International Airport:

1. Taxi services
2. Shuttle buses
3. Private car services
4. Ridesharing services

Booking Airport Transfers

Booking airport transfers from the Rochester train station to the Greater Rochester International Airport can be easily done through:

• Official airport transfer websites
• Online travel agencies
• Mobile applications
• Phone reservations

Airport Transfers Arrival

Upon arrival at the train station, passengers can proceed to the designated pick-up area for airport transfers. Signs and directions are provided to guide passengers to the appropriate location. It is recommended to arrive at the pick-up area a few minutes before the scheduled transfer time.

Airport Transfers Departures

For passengers departing from the Greater Rochester International Airport, designated drop-off points are available at the train station. Passengers should ensure they are dropped off at the appropriate location and allow sufficient time for check-in and security procedures before their flight.

Peak Travel Times

Weekdays

During the weekdays, the peak travel times at Rochester train station tend to be in the early morning and late afternoon. Many commuters rely on the train to get to work in the city, so you can expect the station to be quite busy during these times. If you're planning to travel on a weekday, it's a good idea to avoid the rush hour if possible.

Weekends

On weekends, the peak travel times at Rochester train station tend to be in the late morning and early evening. This is when many people are heading out of town for weekend getaways or returning home after a fun-filled weekend. If you're planning a weekend trip, make sure to book your tickets in advance to secure your spot.

Special Days

On special days such as holidays or long weekends, the peak travel times at Rochester train station can vary. It's important to check the schedule and plan your trip accordingly. Some special days may see increased travel during the morning, while others may have more travelers in the afternoon. Be sure to stay updated with any announcements or changes to the train schedule during these times.

School Days

During school days, the peak travel times at Rochester train station are typically in the early morning and mid-afternoon. Students and their families often rely on the train for their daily commute. If you're traveling during school days, be prepared for a slightly busier station during these times.

Fridays

Friday afternoons and evenings tend to be busy at Rochester train station as people head out for weekend trips or return home after a long week. If you're planning to travel on a Friday, it's advisable to book your tickets in advance and arrive at the station early to avoid any last-minute rush.

💡 When planning your trip, consider traveling during off-peak hours to avoid the crowds and have a more relaxed travel experience. Additionally, checking the train schedule in advance and booking your tickets early can help ensure a smooth journey.

National Operators

Amtrak

Amtrak is the main national operator for train services in Rochester. They provide regular services to various destinations across the country. Their trains are known for their punctuality and reliability, ensuring that passengers can reach their destinations on time. Amtrak offers a range of passenger amenities including comfortable seating, onboard Wi-Fi, power outlets, and food and beverage options. Tickets can be purchased online, at stations, or through the Amtrak mobile app. Payment methods include credit cards, debit cards, and Amtrak gift cards. Refunds and cancellations are subject to the fare rules of the ticket purchased.

Amtrak trains at Rochester operate from boarding platforms located within the train station. Passengers are advised to arrive at the station early to ensure a smooth boarding process. The station staff is available to assist passengers with any questions or concerns.

Greyhound

Greyhound is a popular national operator for bus services in Rochester. They offer regular services to various destinations within the United States. Greyhound buses are known for their punctuality and reliability, making them a convenient option for travelers. Passenger amenities on Greyhound buses include comfortable seating, air conditioning, free Wi-Fi, power outlets, and onboard restrooms.

Tickets for Greyhound buses can be purchased online, at Greyhound stations, or through the Greyhound mobile app. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to the fare rules of the ticket purchased.

Greyhound buses operate from designated boarding platforms at the Rochester bus station. Passengers should check the departure boards or consult station staff for the exact location of their bus.

Megabus

Megabus is another national operator that offers affordable bus services in Rochester. They provide regular services to various cities across the country. Megabus is known for its punctuality and reliability, ensuring that passengers can reach their destinations on time. Passenger amenities on Megabus include comfortable seating, free Wi-Fi, power outlets, and onboard restrooms.

Tickets for Megabus can be purchased online through their website or mobile app. Payment methods include credit cards, debit cards, and PayPal. Refunds and cancellations are subject to the fare rules of the ticket purchased.

Megabus operates from designated boarding platforms at the Rochester bus station. Passengers should check the departure boards or consult station staff for the exact location of their bus.

💡 Travel tip: It's always a good idea to arrive at the station early to ensure a smooth boarding process and to check for any updates or changes to your departure time.