Reading

Customer Service Desk

Operating Hours

The Service Desk at Reading Train Station operates during the following hours:

• Monday - Friday: 6:00 am - 10:00 pm
• Saturday: 7:00 am - 9:00 pm
• Sunday: 8:00 am - 8:00 pm

Services Portfolio

The Service Desk at Reading Train Station offers a range of services to assist passengers:

1. Ticket Sales and Information:

The friendly staff at the Service Desk can help you purchase tickets, provide information on fares, routes, and train times, and assist with any ticketing queries you may have.

2. Lost and Found:

If you have lost or found an item within the train station premises, you can report it or inquire about it at the Service Desk. They will do their best to assist you in locating lost items or help you report any found items.

3. Assistance for Passengers with Disabilities:

The Service Desk provides assistance and support for passengers with disabilities. They can help arrange for accessible transportation, provide information on accessible facilities within the station, and offer guidance on boarding and alighting trains safely.

4. Travel Information:

If you require information about local attractions, accommodations, or transportation options in Reading, the Service Desk staff can provide you with helpful recommendations and resources to enhance your visit.

5. Customer Feedback:

If you have any feedback, suggestions, or complaints regarding your experience at Reading Train Station, the Service Desk is the place to voice your concerns. They will ensure your feedback reaches the appropriate authorities and work towards resolving any issues.

Safety Measures

Surveillance Cameras

Reading train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station to provide comprehensive coverage of the premises.

On-Site Security Personnel

The station has a dedicated team of on-site security personnel who are trained to handle any emergency situation. These security personnel are available round the clock and are responsible for maintaining a safe and secure environment for all passengers.

Emergency Call Buttons

In case of any emergency or if you require immediate assistance, emergency call buttons are conveniently located throughout the station. These buttons are easily accessible and connected to the station's security control room, ensuring prompt response to any situation.

First Aid Stations

Reading train station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can provide basic medical aid and help stabilize any medical emergencies until further medical assistance arrives.

Lost And Found Office

Hours and Location

The Lost and Found Office at the Reading train station is conveniently located on the ground floor of the main concourse. It can be easily accessed by passengers coming from any platform. The office is open daily, including weekends and holidays, to assist travelers in recovering their lost items.

The office operates during the following hours:

Monday to Friday: 9:00 am - 6:00 pm

Saturday and Sunday: 10:00 am - 4:00 pm

It's important to note that the Lost and Found Office may have reduced hours during public holidays, so it's advisable to check their website or contact the train station directly for any updates or changes in operating hours.

Procedures for Retrieving Lost Items

If you have lost an item at the Reading train station, follow these simple steps to increase your chances of recovering it:

1. Report the loss: As soon as you realize that you have lost an item, inform the staff at the Lost and Found Office. Provide them with a detailed description of the lost item, including any unique identifiers or markings.
2. Provide contact information: Make sure to provide the office with your contact details, such as your name, phone number, and email address. This will allow them to reach out to you if your lost item is found.
3. Check regularly: Visit or contact the Lost and Found Office regularly to inquire about any updates on your lost item. Sometimes, it may take a few days for the item to be turned in, so it's essential to stay in touch.
4. Proof of ownership: When claiming your lost item, be prepared to provide proof of ownership. This can be in the form of a receipt, a photograph, or any other document that clearly establishes your ownership of the item.
5. Collecting your item: Once your lost item has been located, you will be notified by the Lost and Found Office. Make sure to bring a valid identification document when collecting your item, as they will need to verify your identity before releasing it to you.

Remember, the sooner you report the loss and provide accurate details, the better the chances of recovering your item. It's always recommended to double-check your belongings before leaving the train station to avoid any unnecessary inconvenience.

Emergency Procedures And Contacts

Emergency Exits

• The Reading train station is equipped with clearly marked emergency exit signs throughout the premises.
• In the event of an emergency, follow the instructions provided by station staff or emergency personnel.
• Ensure that you are familiar with the nearest emergency exits to your location within the station.
• Do not use elevators during an emergency; instead, use the stairs to evacuate the premises.

First Aid Stations

• There are first aid stations located within the Reading train station.
• If you require immediate medical assistance, notify station staff who will be able to provide first aid or call for medical help.
• First aid kits are available at designated stations throughout the premises.
• It is important to report any accidents or injuries to station staff so appropriate measures can be taken.

Emergency Contacts

• In case of an emergency, dial 999 to contact emergency services in the United Kingdom.
• For non-emergency situations, you can contact the British Transport Police at 0800 40 50 40.
• If you require assistance or have any concerns while at the Reading train station, you can contact the station staff or security personnel.

Driving Directions

The best ways to get there by car

When it comes to visiting Reading, driving can be a convenient and flexible option. Here are the best ways to get to Reading by car:

From London

If you are coming from London, you can reach Reading by taking the M4 motorway. The journey takes approximately 1 hour and covers a distance of around 40 miles. Take the M4 westbound towards Bristol and then continue onto the A33 towards Reading. Follow the signs to the city center once you reach Reading.

From Birmingham

If you are traveling from Birmingham, the most direct route to Reading is via the M40 and M4 motorways. The journey takes around 2 hours and covers a distance of approximately 120 miles. Take the M40 southbound towards London, then merge onto the M25 towards Heathrow Airport. From there, take the M4 westbound towards Bristol and continue onto the A33 towards Reading. Follow the signs to the city center upon arrival.

From Bristol

If you are starting your journey from Bristol, the most convenient route to Reading is via the M4 motorway. The journey takes approximately 1 hour and covers a distance of around 85 miles. Take the M4 eastbound towards London and then continue onto the A33 towards Reading. Follow the signs to the city center once you reach Reading.

From Heathrow Airport

If you are flying into Heathrow Airport, you can easily reach Reading by car. The journey takes around 40 minutes and covers a distance of approximately 30 miles. Take the M4 westbound towards Bristol and continue onto the A33 towards Reading. Follow the signs to the city center upon arrival.

From Gatwick Airport

If you are arriving at Gatwick Airport, the most direct route to Reading is via the M23 and M25 motorways. The journey takes approximately 1 hour and 30 minutes and covers a distance of around 70 miles. Take the M23 northbound towards London, then merge onto the M25 westbound. From there, take the M4 westbound towards Bristol and continue onto the A33 towards Reading. Follow the signs to the city center once you reach Reading.

It is important to note that traffic conditions may vary, especially during peak travel times. It is always a good idea to check for any traffic updates before you start your journey to ensure a smooth and hassle-free trip to Reading.

Airport Transfers

Airport Distance

The distance between Reading train station and the nearest airport varies depending on which airport you are traveling to. Here are the approximate distances to some popular airports:

• Heathrow Airport - approximately 28 miles
• Gatwick Airport - approximately 59 miles
• Stansted Airport - approximately 81 miles
• Luton Airport - approximately 46 miles

Transfers Price and Payment Options

The price of airport transfers from Reading train station to the airport will depend on various factors, such as the distance, the type of transfer, and any additional services you may require. It is recommended to check with different transfer providers for their prices and payment options. Most transfer providers accept credit/debit cards or cash payments.

Airport Transfers Essentials

When booking airport transfers, it is important to consider the following essentials:

1. Flight details: Provide accurate information about your flight, including the date, time, and flight number.
2. Number of passengers: Specify the number of passengers traveling to ensure the appropriate vehicle is arranged.
3. Luggage: Inform the transfer provider about the amount and size of luggage to ensure there is enough space in the vehicle.
4. Special requirements: If you have any special requirements, such as wheelchair accessibility or child seats, let the transfer provider know in advance.

Types of Airport Transfers Available

There are several types of airport transfers available from Reading train station:

• Private transfers: A dedicated vehicle will pick you up from the train station and take you directly to the airport.
• Shared transfers: You will share the transfer vehicle with other passengers traveling to the same airport.
• Shuttle services: Scheduled shuttle buses operate between the train station and the airport.
• Taxi services: Taxis are available for hire at the train station for direct transportation to the airport.

Booking Airport Transfers

To book airport transfers from Reading train station, you can use various methods:

1. Online booking: Many transfer providers have online platforms where you can book your transfers in advance.
2. Phone booking: Some transfer providers offer a phone booking service for those who prefer to speak with a representative.
3. Travel agencies: Local travel agencies may also assist in booking airport transfers.

Airport Transfers Arrival

Upon arrival at the airport, follow the signs for ground transportation or airport transfers. Look for the designated pick-up area for your chosen transfer type (private, shared, shuttle, taxi). Transfer providers usually have representatives waiting to assist you.

Airport Transfers Departures

When departing from Reading train station, make sure to arrange your airport transfer in advance. Leave enough time for the transfer to ensure you arrive at the airport well before your flight. The transfer provider will pick you up from the train station at the agreed time and drop you off at the airport.

Peak Travel Times

Weekdays

During weekdays, peak travel times at Reading train station tend to be during the morning and evening rush hours. The station sees a significant increase in foot traffic as commuters head to work in the morning and return home in the evening. These peak times typically fall between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM.

Weekends

On weekends, peak travel times at Reading train station are generally more spread out throughout the day. Many people use the weekends for leisure travel, whether it's exploring the city, visiting family and friends, or going on day trips. The busiest times at the station on weekends are typically between 10:00 AM to 12:00 PM and 3:00 PM to 6:00 PM.

Special Days

Special days such as public holidays, major events, and festivals can result in peak travel times at Reading train station. During these times, the station experiences a surge in passenger numbers as people travel to attend events, celebrations, or simply take advantage of the holiday. The specific peak times on special days can vary depending on the nature and timing of the event.

School Days

During school days, peak travel times at Reading train station are influenced by the schedules of students and parents. The station sees increased activity during the early morning and late afternoon as students commute to and from school. The busiest times during school days are typically between 7:30 AM to 9:00 AM and 3:00 PM to 4:30 PM.

Fridays

Fridays are often considered peak travel times at Reading train station as people look forward to the weekend and plan their getaways. The station experiences higher passenger volumes in the afternoon and evening as individuals and families embark on weekend trips or return home after a week of work. The busiest times on Fridays are typically between 4:00 PM to 7:00 PM.

💡 It's important to plan your journey in advance, especially during peak travel times, to ensure a smooth and hassle-free experience at Reading train station.

National Operators

Great Western Railway

The Great Western Railway (GWR) is a national operator that provides regular train services to and from Reading train station. They offer a variety of services, including local, regional, and long-distance routes. GWR is known for its comfortable trains and friendly staff, making it a popular choice for both tourists and regular commuters.

• Types of regular services provided: GWR operates a wide range of services, including local trains within Reading and surrounding areas, as well as long-distance services to major cities like London, Bristol, and Cardiff.
• Punctuality and reliability: GWR is committed to providing punctual and reliable services. They have a good track record of on-time arrivals and departures, ensuring that passengers can rely on their train services.
• Passenger Amenities: GWR trains are equipped with various passenger amenities, including comfortable seating, onboard Wi-Fi, power sockets, and spacious luggage storage areas. They also have accessible facilities for passengers with disabilities.
• Ticketing and fare Information: Passengers can buy tickets for GWR trains through their website, mobile app, ticket machines at the station, or from ticket offices. They accept various payment methods, including credit/debit cards, Apple Pay, and Android Pay. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.
• Boarding platforms and broad information: Reading train station has multiple platforms for GWR services. The platform number for each train is displayed on departure boards throughout the station. Passengers are advised to check the platform number before boarding and follow the platform signs at the station.

South Western Railway

South Western Railway (SWR) is another national operator that serves Reading train station. They offer a range of services connecting Reading to various destinations across the South West of England, including London, Southampton, and Bournemouth.

• Types of regular services provided: SWR operates a mix of local, regional, and long-distance services. Their trains connect Reading with major cities and towns in the South West of England, providing convenient travel options for both commuters and leisure travelers.
• Punctuality and reliability: SWR strives to provide punctual and reliable services. While delays may occur occasionally due to unforeseen circumstances, they actively work to minimize disruptions and keep passengers informed about any changes or disruptions to their services.
• Passenger Amenities: SWR trains offer comfortable seating, onboard Wi-Fi, power sockets, and ample luggage space. They also have accessible facilities for passengers with disabilities.
• Ticketing and fare Information: Passengers can purchase SWR tickets online, through their mobile app, ticket machines, or ticket offices at the station. Various payment methods are accepted, including credit/debit cards and mobile payment options. Refunds and cancellations are subject to SWR's terms and conditions.
• Boarding platforms and broad information: SWR trains depart from different platforms at Reading train station. The platform number for each train is displayed on departure boards. Passengers should check the platform number and follow the signage at the station to board their train.

CrossCountry

CrossCountry is a national operator that provides train services connecting Reading to various destinations across the UK. They offer a wide range of services, including long-distance routes that extend beyond the South West region.

• Types of regular services provided: CrossCountry operates intercity services, connecting Reading with major cities such as Birmingham, Manchester, and Edinburgh. They also offer services to smaller towns and rural areas, providing connectivity to a wide range of destinations.
• Punctuality and reliability: CrossCountry aims to deliver punctual and reliable services. They have measures in place to minimize delays and disruptions, and their staff is trained to handle any unforeseen circumstances that may arise during the journey.
• Passenger Amenities: CrossCountry trains are equipped with comfortable seating, onboard Wi-Fi, power sockets, and dedicated spaces for luggage. They also provide accessible facilities for passengers with disabilities.
• Ticketing and fare Information: Passengers can purchase CrossCountry tickets through their website, mobile app, ticket machines, or ticket offices. Various payment methods are accepted, including credit/debit cards and mobile payment options. Refunds and cancellations are subject to CrossCountry's terms and conditions.
• Boarding platforms and broad information: CrossCountry trains depart from designated platforms at Reading train station. The platform number for each train is displayed on departure boards. Passengers should refer to the platform information and follow the station signage to reach their designated platform.

💡 One unique insight about train travel with national operators is that they often offer special discounted fares for advance bookings, off-peak travel, and group bookings. It's worth checking their websites or contacting their customer service for any ongoing promotions or offers that can help you save money on your train journey.