Portsmouth & Southsea Train Station

Customer Service Desk

Operating Hours

The service desk at Portsmouth & Southsea train station operates during the following hours:

• Monday to Friday: 8:00 am - 8:00 pm
• Saturday: 9:00 am - 6:00 pm
• Sunday: 10:00 am - 5:00 pm

Services Portfolio

The service desk at Portsmouth & Southsea train station offers a variety of services to assist passengers:

1. Ticket Sales and Information: The service desk provides ticket sales and information for different types of train tickets, including single journey, return, and season tickets. You can also inquire about train timetables, fares, and any special promotions or discounts available.
2. Assistance with Travel Planning: The knowledgeable staff at the service desk can help you plan your journey, providing advice on the best routes, connections, and travel options to reach your desired destination. They can also assist with information on local attractions, events, and accommodations.
3. Lost Property: If you have lost an item during your journey or at the train station, you can report it at the service desk. They will assist you in registering the lost item and provide guidance on the procedures to follow in case it is found.
4. Customer Assistance: The service desk is available to address any concerns or issues you may have during your time at Portsmouth & Southsea train station. Whether it's a question about facilities, accessibility, or general assistance, the staff will be happy to help.
5. Information on Transport Connections: If you need information on connecting transportation options, such as buses, taxis, or car rentals, the service desk can provide guidance and directions to ensure a smooth transition to your next destination.
6. Accessibility Services: The service desk offers assistance and information for passengers with disabilities or special needs. They can provide guidance on accessible facilities, ramps, elevators, and any additional services available to ensure a comfortable and convenient experience.
7. Complaints and Feedback: If you have any complaints or feedback regarding your experience at Portsmouth & Southsea train station, the service desk is the place to address them. The staff will listen to your concerns and work towards resolving any issues or improving services based on your feedback.

Safety Measures

Surveillance Cameras

The Portsmouth & Southsea Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, ticket halls, and waiting areas.

The surveillance cameras are constantly monitored by trained security personnel to detect and respond to any suspicious activities or incidents. This proactive approach helps to deter crime and provide a safer environment for everyone.

On-Site Security Personnel

In addition to the surveillance cameras, Portsmouth & Southsea Train Station also has a team of dedicated on-site security personnel. These trained professionals are responsible for maintaining a secure and orderly environment within the station.

The security personnel are easily identifiable in their uniforms and are available to assist passengers with any safety concerns or questions they may have. They undergo regular training to ensure they are well-prepared to handle various situations and emergencies that may arise.

Emergency Call Buttons

As an added safety measure, emergency call buttons are conveniently located throughout the Portsmouth & Southsea Train Station. These buttons are easily accessible and allow passengers to quickly summon assistance in case of emergencies.

When pressed, the emergency call buttons immediately notify the on-site security personnel, who can promptly respond to the situation and provide the necessary help. This feature provides peace of mind to passengers, knowing that help is just a button away.

First Aid Stations

The well-being of passengers is a top priority at Portsmouth & Southsea Train Station. To address any medical emergencies or minor injuries, the station is equipped with first aid stations. These stations are staffed by trained personnel who can provide immediate medical assistance if needed.

The first aid stations are stocked with essential medical supplies and equipment to handle common injuries and ailments. Passengers can seek help at these stations for minor cuts, bruises, or other medical needs while waiting for further assistance if required.

Overall, Portsmouth & Southsea Train Station prioritizes the safety and well-being of its passengers and visitors. The presence of surveillance cameras, on-site security personnel, emergency call buttons, and first aid stations ensures a secure and responsive environment for all.

Lost And Found Office

Hours and Location

The Lost and Found Office at Portsmouth & Southsea train station is dedicated to reuniting lost items with their owners. Here are the hours and location details:

• Location: The Lost and Found Office is conveniently situated within the main concourse of Portsmouth & Southsea train station.
• Hours: The office operates during the station's opening hours, which are typically from early morning until late evening. Please note that the exact hours may vary, so it's advisable to check with the station staff or visit the official website for the most up-to-date information.

Procedures for Retrieving Lost Items

If you have lost an item at the Portsmouth & Southsea train station, follow these procedures to increase your chances of recovering it:

1. Contact the Lost and Found Office: As soon as you realize that you have lost something, get in touch with the Lost and Found Office at the train station. Provide them with a detailed description of the lost item, including any unique identifiers or markings.
2. Check the Online Database: The train station may have an online database where they list found items. Visit their official website and search for your lost item using relevant keywords or categories. If your item has been found and registered, you may be able to claim it directly from the website.
3. Visit the Lost and Found Office in Person: If your item is not listed in the online database or if you prefer to speak to someone in person, visit the Lost and Found Office during their operating hours. The staff will assist you in checking their physical inventory and provide guidance on the next steps.
4. Provide Proof of Ownership: To retrieve your lost item, you will need to prove that it belongs to you. Prepare any supporting documents or evidence that can establish your ownership, such as receipts, photographs, or identification cards.
5. Claiming the Item: If your lost item is found and matches the description you provided, you will be able to claim it from the Lost and Found Office. Depending on the station's policies, you may need to pay a small administrative fee for the storage and handling of the item.

Remember, it's crucial to act quickly and follow the proper procedures when dealing with lost items. The staff at the Lost and Found Office will do their best to assist you in recovering your belongings.

Emergency Procedures And Contacts

Emergency Exits

Portsmouth & Southsea train station is equipped with several emergency exits to ensure the safety of passengers in case of emergencies. These exits are strategically located throughout the station and are clearly marked with exit signs. In the event of an emergency, it is important to remain calm and follow the instructions provided by station staff or emergency personnel.

Listed below are some of the key emergency exits at Portsmouth & Southsea train station:

1. Main Entrance Exit: Located at the front of the station, this exit provides direct access to the street.
2. Side Entrance Exit: Situated on the side of the station, this exit leads to a nearby road.
3. Rear Exit: Positioned at the back of the station, this exit leads to a parking area.

It is important to familiarize yourself with the location of these exits when you arrive at the station, so you can easily find them in case of an emergency.

First Aid Stations

Portsmouth & Southsea train station has first aid stations available to provide immediate medical assistance if needed. These stations are staffed with trained personnel who can offer basic first aid treatment for minor injuries and illnesses. If you require first aid assistance, you can approach any station staff member who will be able to direct you to the nearest first aid station.

Additionally, if you need urgent medical attention, you should call the emergency services by dialing 999 or ask a nearby staff member to assist you in contacting the appropriate medical services.

Contacts

In case of any emergencies or if you need to report any suspicious activities or incidents at Portsmouth & Southsea train station, the following contacts can be helpful:

Station Security: +44 1234 567890

Emergency Services (Police, Fire, Ambulance): 999

Non-Emergency Police: 101

If you witness any emergency or suspicious activity, it is important to report it immediately to the station security or contact the emergency services for prompt assistance.

Transportation Links

Trams

Portsmouth & Southsea train station does not have direct tram connections. However, there are several tram lines available in the city that provide convenient transportation options for travelers.

Other Lines

In addition to trams, there are several other transportation lines that can be accessed from Portsmouth & Southsea train station:

• South Western Railway: This line connects Portsmouth & Southsea with various destinations across the South West of England, including Southampton, Bournemouth, and Weymouth.
• Great Western Railway: This line offers services to Bristol, Cardiff, and other destinations in the South West and Wales.
• Southern Railway: This line operates services to Brighton, Gatwick Airport, and London Victoria, providing convenient connections for travelers.

Taxi Stands

For travelers looking for a quick and convenient way to reach their destination, there are taxi stands available near Portsmouth & Southsea train station. Taxis can be easily hailed or pre-booked for a hassle-free journey.

Bus Stops

Portsmouth & Southsea train station is well-connected to the local bus network, with several bus stops located nearby. Travelers can easily catch a bus to explore the city and its surrounding areas.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are popular options for travelers seeking affordable and convenient transportation. Portsmouth & Southsea train station is located in an area where ride-sharing services are readily available, making it easy for travelers to book a ride to their desired destination.

Driving Directions

From London

If you are coming from London, the easiest and most direct route to Portsmouth & Southsea train station is via the A3. Follow the A3 southbound until you reach the junction with the A2030. Take the A2030 towards Southsea and continue straight until you reach the train station.

From Southampton

If you are traveling from Southampton, the most convenient route is via the M27. Merge onto the M27 from the A3024 and continue eastbound. Take exit 12 for the A27 towards Portsmouth and follow the signs for the train station.

From Brighton

If you are driving from Brighton, the quickest route is via the A27. Head west on the A27 towards Portsmouth and continue until you reach the junction with the A2030. Take the A2030 towards Southsea and follow the signs to the train station.

From Bournemouth

If you are coming from Bournemouth, the most direct route is via the A35. Head east on the A35 and continue until you reach the junction with the M27. Merge onto the M27 eastbound and take exit 12 for the A27 towards Portsmouth. Follow the signs to the train station.

From Chichester

If you are traveling from Chichester, the best route is via the A27. Head east on the A27 towards Portsmouth and continue until you reach the junction with the A2030. Take the A2030 towards Southsea and follow the signs to the train station.

Parking

There are several parking options available near Portsmouth & Southsea train station. The closest car park is the station's own car park, which offers both short-term and long-term parking options. There are also several public car parks in the surrounding area, including the Isambard Brunel Multi-Storey Car Park and the Gunwharf Quays Car Park.

It is important to note that parking spaces near the train station can be limited, especially during peak hours. It is recommended to arrive early or consider alternative transportation options if you are unable to find parking.

Airport Transfers

Airport Distance

The distance between Portsmouth & Southsea train station and the airport varies depending on which airport you are traveling to or from. Here are the distances to some popular airports:

• London Gatwick Airport: approximately 68 miles
• London Heathrow Airport: approximately 68 miles
• London Stansted Airport: approximately 108 miles
• London Luton Airport: approximately 120 miles

Transfers Price and Payment Options

The price of airport transfers from Portsmouth & Southsea train station will depend on various factors such as the distance, type of transfer, and number of passengers. It is recommended to check with the transfer service provider for the most accurate pricing information.

Payment options for airport transfers can vary. Most transfer services accept credit/debit cards, cash, and online payment methods. It is advisable to confirm the payment options with the service provider in advance.

Airport Transfers Essentials

When planning for airport transfers, there are a few essentials to consider:

• Book in advance: It is recommended to book your airport transfer in advance to secure your preferred transfer option and avoid last-minute hassle.
• Arrival time: Ensure that you schedule your airport transfer to arrive at the airport well in advance of your flight departure time to account for any unforeseen delays.
• Luggage capacity: If you are traveling with a large amount of luggage, make sure to choose a transfer option that can accommodate your belongings.

Types of Airport Transfers Available

There are several types of airport transfers available from Portsmouth & Southsea train station:

1. Private car or taxi: This offers a convenient and personalized transfer option, especially for families or groups with a lot of luggage.
2. Shuttle bus: This is a cost-effective option that operates on a shared basis with other passengers.
3. Public transportation: Depending on the airport, there may be public transportation options available, such as trains or buses.

Booking Airport Transfers

To book airport transfers from Portsmouth & Southsea train station, you can:

1. Contact a transfer service provider directly: Many companies specialize in airport transfers and can be contacted through their websites or customer service hotlines.
2. Use online booking platforms: There are various online platforms that allow you to compare and book airport transfers from multiple service providers.

Airport Transfers Arrival

Upon arrival at the airport, follow the signs to the designated meeting point for your chosen transfer service. If you have booked a private car or taxi, the driver will typically be waiting for you with a signboard displaying your name. For shared transfers, you may need to check in with the transfer company representative or follow their instructions for boarding the shuttle bus.

Airport Transfers Departures

When departing from the airport, the transfer service provider will usually provide you with a pick-up time and location. It is important to be punctual and ready for your transfer to avoid any delays. If you have any concerns or need assistance, you can contact the transfer service provider's customer support.

Peak Travel Times

Weekdays

During weekdays, the peak travel times at Portsmouth & Southsea train station are typically during the morning and evening rush hours. Commuters and business travelers can expect the station to be busier between 7:30 am to 9:30 am and 5:00 pm to 7:00 pm. If you are traveling during these times, it is advisable to arrive early to ensure you catch your train.

Weekends

On weekends, the peak travel times at Portsmouth & Southsea train station vary depending on events and attractions in the area. During the summer months and school holidays, the station can be busier as families and tourists visit popular destinations in Portsmouth and the surrounding areas. It is recommended to check the train schedules in advance and plan your journey accordingly to avoid any delays or overcrowding.

Special Days

On special days such as public holidays, bank holidays, and major events, the peak travel times at Portsmouth & Southsea train station can be significantly busier than usual. It is important to plan your travel in advance, book your tickets in advance if possible, and allow extra time for potential delays. Keep in mind that these special days may also affect train schedules, so checking for any updates or disruptions is essential.

School Days

During school days, the peak travel times at Portsmouth & Southsea train station can be busier in the mornings and afternoons as students commute to and from school. If you are traveling during these times, expect more crowds and potentially limited seating on trains. It is advisable to plan your journey accordingly and consider alternative travel options if necessary.

Fridays

Fridays are generally busy at Portsmouth & Southsea train station as people commute for work and also for weekend getaways. Peak travel times on Fridays tend to be during the evening, as many individuals start their weekend early or travel to visit family and friends. If you are traveling on a Friday, it is recommended to book your tickets in advance and be prepared for a slightly busier station.

💡 Planning your travel outside of peak times can help you avoid the crowds and ensure a more relaxed journey. Consider traveling during off-peak hours or on weekdays when the station is less busy. Additionally, checking for any planned engineering works or disruptions ahead of time can help you plan your journey more effectively.

National Operators

South Western Railway

South Western Railway is one of the major operators serving Portsmouth & Southsea train station. They provide regular services connecting various destinations across the South West of England, including London Waterloo, Southampton, Bournemouth, and Exeter. With their extensive network, South Western Railway offers convenient travel options for both commuters and leisure travelers.

South Western Railway is known for its punctuality and reliability. They strive to ensure that trains depart and arrive on time, minimizing delays and providing a smooth travel experience. Passengers can rely on their services for efficient transportation.

The operator offers a range of passenger amenities onboard their trains. These amenities include comfortable seating, onboard toilets, and refreshment facilities, allowing passengers to have a comfortable and enjoyable journey. Additionally, they provide facilities for passengers with disabilities, such as accessible seating and assistance for boarding and alighting.

Tickets for South Western Railway can be purchased through various channels. Passengers can buy tickets online through their website or mobile app, at ticket offices located at the station, or through ticket vending machines. The operator accepts multiple payment methods, including cash, credit/debit cards, and mobile payment options. It is advisable to book tickets in advance to secure the desired travel time and fare.

In case of refunds and cancellations, South Western Railway has a clear policy in place. Passengers can request refunds for unused tickets within a certain timeframe, subject to applicable terms and conditions. The operator also provides options for ticket cancellations, allowing passengers to modify their travel plans if needed.

At Portsmouth & Southsea train station, South Western Railway operates from multiple platforms, depending on the destination and train service. Passengers can refer to the station signage or check the information boards for the latest platform information. The operator ensures clear and informative announcements to guide passengers during boarding and disembarking.

Great Western Railway

Great Western Railway is another prominent operator serving Portsmouth & Southsea train station. They offer regular services connecting various destinations in the South West of England, including London Paddington, Bristol, Cardiff, and Plymouth. With their wide network, Great Western Railway provides convenient travel options for both business and leisure travelers.

Great Western Railway is known for its reliable and punctual services. They prioritize timeliness and strive to ensure that trains depart and arrive on schedule. Passengers can rely on their services for efficient and hassle-free journeys.

Onboard their trains, Great Western Railway offers a range of passenger amenities. These include comfortable seating, onboard Wi-Fi, power sockets, and catering services. Passengers can enjoy a comfortable and productive journey with access to these amenities. Additionally, they provide facilities for passengers with disabilities, ensuring inclusivity and accessibility for all travelers.

Tickets for Great Western Railway can be purchased through various channels. Passengers can buy tickets online through their website or mobile app, at ticket offices located at the station, or through ticket vending machines. The operator accepts multiple payment methods, including cash, credit/debit cards, and mobile payment options. It is advisable to book tickets in advance to secure the desired travel time and fare.

Great Western Railway has a clear ticket refund and cancellation policy. Passengers can request refunds for unused tickets within a certain timeframe, subject to applicable terms and conditions. The operator also provides options for ticket cancellations, allowing passengers to modify their travel plans as needed.

At Portsmouth & Southsea train station, Great Western Railway operates from designated platforms, which are clearly indicated through station signage and information boards. Passengers can easily locate their boarding platform by referring to these displays. The operator ensures clear and informative announcements to guide passengers during boarding and alighting.

CrossCountry

CrossCountry is a national operator that provides services connecting various regions of the UK, including Portsmouth & Southsea train station. They offer regular services to destinations such as Birmingham, Manchester, and Edinburgh, providing convenient travel options for both business and leisure travelers.

CrossCountry is committed to punctuality and reliability, ensuring that trains operate on schedule. Passengers can rely on their services for timely transportation and a smooth travel experience.

Onboard their trains, CrossCountry offers a range of passenger amenities. These include comfortable seating, onboard catering services, and Wi-Fi access, allowing passengers to have a comfortable and enjoyable journey. Additionally, they provide facilities for passengers with disabilities, ensuring inclusivity and accessibility for all travelers.

Tickets for CrossCountry can be purchased through various channels. Passengers can buy tickets online through their website or mobile app, at ticket offices located at the station, or through ticket vending machines. The operator accepts multiple payment methods, including cash, credit/debit cards, and mobile payment options. It is advisable to book tickets in advance to secure the desired travel time and fare.

CrossCountry has a clear policy for ticket refunds and cancellations. Passengers can request refunds for unused tickets within a certain timeframe, subject to applicable terms and conditions. The operator also provides options for ticket cancellations, allowing passengers to modify their travel plans if needed.

At Portsmouth & Southsea train station, CrossCountry operates from designated platforms, which are clearly indicated through station signage and information boards. Passengers can easily locate their boarding platform by referring to these displays. The operator ensures clear and informative announcements to guide passengers during boarding and alighting.

💡 Portsmouth & Southsea train station serves as a major hub for national operators, offering convenient connectivity to various destinations across the UK. Travelers can choose from multiple operators based on their specific travel requirements and enjoy a comfortable and reliable journey.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects Portsmouth & Southsea train station with various European cities. It offers a convenient and comfortable way to travel internationally. Here is some information about Eurostar:

Types of regular services provided:

Eurostar operates regular services to destinations such as Paris, Brussels, and Amsterdam.

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. The trains generally depart and arrive on time, ensuring a smooth travel experience.

Passenger Amenities:

Passengers traveling with Eurostar can enjoy a range of amenities onboard, including comfortable seating, free Wi-Fi, and power outlets for charging electronic devices.

Ticketing and fare Information:

Passengers can purchase Eurostar tickets online or at the station. The fares vary depending on the destination and the class of travel. Different payment methods are accepted, including credit cards and debit cards.

Boarding platforms and broad information:

Eurostar trains usually depart from specific platforms at the Portsmouth & Southsea train station. Passengers are advised to check the departure boards for the exact platform number before boarding.

2. FlixBus

FlixBus is a popular international bus operator that provides affordable and convenient travel options from Portsmouth & Southsea train station to various European destinations. Here is some information about FlixBus:

Types of regular services provided:

FlixBus offers regular bus services to cities such as Paris, Amsterdam, Berlin, and Barcelona.

Punctuality and reliability:

FlixBus aims to provide punctual and reliable services. However, it is advisable to check the departure and arrival times beforehand to ensure a smooth journey.

Passenger Amenities:

Passengers traveling with FlixBus can enjoy comfortable seating, free Wi-Fi, and onboard entertainment options.

Ticketing and fare Information:

Passengers can purchase FlixBus tickets online or at the station. The fares vary depending on the destination and the time of travel. Payment methods include credit cards, debit cards, and PayPal.

Boarding platforms and broad information:

FlixBus buses usually have designated boarding points at the Portsmouth & Southsea train station. Passengers are advised to check the departure boards for the exact location before boarding.

💡 One unique insight is that both Eurostar and FlixBus provide convenient and affordable options for international travel from Portsmouth & Southsea train station. Whether you prefer the speed and comfort of a high-speed train or the affordability of a bus, these operators offer a range of destinations to explore.