Poole

Customer Service Desk

Operating Hours

The Service Desk at Poole train station is available to assist passengers during the following operating hours:

• Monday-Friday: 7:00 AM - 10:00 PM
• Saturday: 8:00 AM - 9:00 PM
• Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Poole train station offers a range of services to ensure a smooth and convenient travel experience. These services include:

1. Ticket Sales and Enquiries: The Service Desk provides assistance with purchasing tickets, including both single and season tickets. Passengers can also inquire about ticket prices, discounts, and any other ticket-related queries.
2. Timetable Information: Passengers can obtain up-to-date train timetables, including departure and arrival times, platform information, and any delays or disruptions.
3. Lost and Found: If you have lost or found an item at the station or on a train, the Service Desk can assist in reporting and retrieving lost belongings.
4. Customer Assistance: The Service Desk staff are available to answer any general inquiries or provide assistance for passengers with special needs, including accessibility services.
5. Travel Advice: Whether you are a tourist or a business traveler, the Service Desk can provide helpful travel advice, recommendations for local attractions, and information about nearby amenities.

Please note that the availability of certain services may vary, and it is recommended to check with the Service Desk or the official website for the most up-to-date information.

International Operators

Eurostar

Eurostar is a high-speed train service that connects Poole to various international destinations, including Paris, Brussels, and Amsterdam. The service operates daily, offering a comfortable and convenient way to travel to these popular European cities.

Types of regular services provided: Eurostar offers direct services from Poole to Paris Gare du Nord, Brussels Midi, and Amsterdam Centraal.

Punctuality and reliability: Eurostar is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities: The trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and a cafe-bar serving a selection of food and drinks.

Ticketing and Fare Information: Tickets can be purchased online, through the Eurostar website or app. Various fare options are available, including Standard, Standard Premier, and Business Premier. Refunds and cancellations are subject to the fare conditions.

Boarding Platforms and Broad Information: Eurostar trains depart from specific platforms at Poole Train Station. Passengers are advised to check the departure boards for the latest information on platform numbers.

Thalys

Thalys is a high-speed train service that connects Poole to several destinations in France, Belgium, Germany, and the Netherlands. The service offers efficient and comfortable travel options for passengers.

Types of regular services provided: Thalys operates regular services from Poole to cities such as Paris, Brussels, Amsterdam, and Cologne.

Punctuality and reliability: Thalys is known for its punctuality and reliability, ensuring that passengers arrive at their destinations on time.

Passenger Amenities: The trains are equipped with comfortable seating, free Wi-Fi, power outlets, and an onboard bar/bistro serving a range of snacks and beverages.

Ticketing and Fare Information: Tickets can be purchased online through the Thalys website or app. Different fare options are available, including Standard, Comfort, and Premium. Refunds and cancellations are subject to the fare conditions.

Boarding Platforms and Broad Information: Thalys trains depart from designated platforms at Poole Train Station. Passengers should check the departure boards for the most up-to-date platform information.

EuroCity

EuroCity is an international train service that connects Poole with various cities in Europe, including Milan, Geneva, and Zurich. The service offers a comfortable and scenic way to explore these destinations.

Types of regular services provided: EuroCity operates regular services from Poole to destinations such as Milan, Geneva, and Zurich.

Punctuality and reliability: EuroCity strives to maintain punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities: The trains offer comfortable seating, onboard dining options, and scenic views along the journey.

Ticketing and Fare Information: Tickets can be purchased online or at the train station. Fare options may vary depending on the destination and class of travel. Refunds and cancellations are subject to the fare conditions.

Boarding Platforms and Broad Information: EuroCity trains depart from specific platforms at Poole Train Station. Passengers are advised to check the departure boards for the latest platform information.

Safety Measures

Surveillance Cameras

Poole Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and staff. These cameras are strategically placed throughout the station, capturing real-time footage of all areas.

The surveillance cameras at Poole Train Station serve multiple purposes. They deter criminal activities, provide evidence in case of incidents, and help monitor the flow of passengers. Additionally, the footage from these cameras can be used for investigative purposes if needed.

The presence of surveillance cameras at Poole Train Station not only enhances security but also creates a sense of safety for passengers, making it a more comfortable and secure environment for everyone.

On-Site Security Personnel

Poole Train Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment. These trained professionals are present at the station round the clock, ensuring that any potential security threats are addressed promptly.

The security personnel at Poole Train Station are highly visible, wearing identifiable uniforms, making it easy for passengers to approach them in case of any concerns or emergencies. They undergo regular training to handle various situations, including crowd management, conflict resolution, and emergency response.

Having on-site security personnel provides an added layer of security at Poole Train Station, reassuring passengers that their safety is a top priority.

Emergency Call Buttons

Poole Train Station is equipped with emergency call buttons strategically placed throughout the station. These call buttons are easily accessible and provide a direct line of communication to station staff or emergency services in case of emergencies or urgent situations.

In the event of an emergency, passengers can simply press the emergency call button, which immediately alerts the designated authorities. This allows for quick response and assistance, ensuring the safety and well-being of all individuals present at the station.

The presence of emergency call buttons at Poole Train Station empowers passengers to seek help when needed, enhancing the overall safety and security of the station.

First Aid Stations

Poole Train Station is equipped with first aid stations to provide immediate medical assistance to passengers in need. These stations are strategically located throughout the station, ensuring easy access for anyone requiring medical attention.

The first aid stations at Poole Train Station are staffed with trained personnel who can administer basic first aid treatments and provide initial care until further medical assistance arrives. These stations are equipped with essential medical supplies and equipment to handle common medical emergencies.

If you or someone you know requires medical assistance while at Poole Train Station, locate the nearest first aid station or inform a member of the on-site security personnel for immediate help.

Lost And Found Office

Hours and Location

The Lost and Found Office at Poole train station is dedicated to reuniting travelers with their lost belongings. Here are the hours and location details:

The Lost and Found Office is conveniently located within the main concourse of Poole train station. As you enter the station, you can find the office on the right-hand side.

Procedures for Retrieving Lost Items

If you have lost something during your journey or while at the station, follow these procedures to increase the chances of recovering your lost items:

1. Report the lost item: As soon as you realize that you have lost something, inform the staff at the Lost and Found Office. Provide them with a detailed description of the lost item, including any unique identifiers or distinguishing features.
2. Keep your ticket or booking confirmation: The Lost and Found Office may require proof of your travel or presence at the station. Make sure to keep your ticket or booking confirmation handy.
3. Check the online database: The Lost and Found Office maintains an online database of found items. Visit their website and search for your lost item using relevant keywords. If your item matches any of the listings, note down the reference number.
4. Contact the Lost and Found Office: Reach out to the Lost and Found Office either by phone or email, providing them with the reference number if applicable. They will guide you through the next steps and arrange for the collection of your lost item.
5. Retrieve your item: Once the Lost and Found Office has confirmed the recovery of your lost item, you can collect it during their operating hours. Make sure to bring a valid form of identification for verification purposes.

Note: The Lost and Found Office holds onto lost items for a certain period of time. If your item is not claimed within the specified timeframe, it may be donated or disposed of in accordance with their policies.

Emergency Procedures And Contacts

Emergency Exits

Poole train station is equipped with multiple emergency exits for the safety of passengers. These exits are strategically located throughout the station to ensure easy access in case of emergencies. Please familiarize yourself with the following emergency exits:

1. Main Entrance/Exit: This is the primary exit located at the front of the station building.
2. Platform Exits: Each platform has designated exits that can be used in case of emergencies. Look for the exit signs and follow the instructions.
3. Secondary Exits: There are additional emergency exits located at various points within the station. These exits are marked with clear signage and should be used when necessary.

First Aid Stations

The safety and well-being of our passengers are of utmost importance. Poole train station is equipped with First Aid Stations to provide immediate medical assistance if needed. The following First Aid Stations are available within the station:

• Main Entrance/Exit: There is a First Aid Station located near the main entrance/exit of the station. Trained staff are available to provide first aid and basic medical assistance.
• Platform First Aid Stations: Each platform is equipped with a First Aid Station. These stations are easily accessible in case of any medical emergencies that may occur while waiting for a train.

Contacts

If you require immediate assistance or need to report an emergency, please use the following contact information:

Please save these contact numbers in your phone for quick access during your visit to Poole train station.

Transportation Links

Trams

Poole train station is well connected to the local tram network, providing convenient transportation options for travelers. The trams are a popular choice for getting around the city quickly and efficiently. Here are some key details about the tram service:

• The tram service operates from early morning until late at night, ensuring that you can travel at any time of the day.
• Trams run on designated tracks, making them a reliable and predictable mode of transportation.
• The tram stops are conveniently located near popular attractions, hotels, and business centers.
• Tram fares can be paid using contactless payment methods, such as debit or credit cards, making it easy for tourists and travelers.
• The tram network is well-maintained and offers a comfortable and smooth ride for passengers.

Other Lines

In addition to trams, there are other transportation lines available near Poole train station. These lines provide alternative options for getting around the city:

• Local buses: The local bus service offers extensive coverage across the city, connecting various neighborhoods and attractions.
• Regional trains: Poole train station serves as a hub for regional train services, allowing travelers to easily explore nearby towns and cities.
• Taxis: Taxi stands can be found near the train station, providing a convenient and reliable mode of transportation for those who prefer a door-to-door service.
• Ride-sharing services: Ride-sharing zones are available near the train station, allowing travelers to book a ride through popular platforms like Uber or Lyft.

Taxi Stands

If you prefer the convenience of a taxi, there are taxi stands located near Poole train station. These stands ensure easy access to taxis for travelers:

• The taxi stands are well-marked and clearly designated, making them easy to locate.
• Taxis are readily available at the stands, allowing travelers to quickly get a ride to their desired destination.
• Taxi drivers are knowledgeable about the local area and can provide helpful recommendations for tourists.
• Payment for taxi rides can be made in cash or through various digital payment options, ensuring flexibility for passengers.

Bus Stops

The local bus service in Poole is an excellent option for getting around the city. There are numerous bus stops near Poole train station, providing convenient access to different parts of the city:

• Bus stops are clearly marked with signage, making them easy to identify.
• Bus routes and schedules are available at the bus stops, helping travelers plan their journeys.
• Buses are equipped with modern amenities such as air conditioning and comfortable seating.
• Bus fares can be paid using contactless payment methods or with cash.

Ride-Sharing Zones

Ride-sharing services have gained popularity in recent years, and Poole train station offers designated zones for these services:

• Ride-sharing zones are conveniently located near the train station, allowing travelers to easily request a ride through popular apps.
• Using a ride-sharing service offers the convenience of door-to-door transportation without the need to find parking.
• Ride-sharing services often provide upfront pricing, ensuring transparency for passengers.
• Drivers for ride-sharing services are thoroughly screened, providing a safe and reliable travel option.

Driving Directions

The best ways to get there by car:

Getting to Poole train station by car is a convenient option for many travelers. Here are some of the best driving directions to reach the station:

1. From London:

If you're coming from London, take the M3 motorway and continue onto the M27. Follow signs for the A31 towards Poole, and then take the A349 towards the town center. You'll find Poole train station located on Serpentine Road.

2. From Birmingham:

If you're traveling from Birmingham, start by taking the M5 motorway towards the South West. Merge onto the A30 and continue until you reach the A35. Follow signs for Poole and take the A349 towards the town center. The train station will be on your left.

3. From Bristol:

For those coming from Bristol, take the M32 towards the M4. Merge onto the M4 and continue until you reach the M5. Follow signs for the A36 and A350 towards Poole. Once you're near the town center, take the A349 to reach Poole train station.

4. From Southampton:

If you're starting your journey from Southampton, take the A3024 towards the M27. Merge onto the M27 and continue until you reach the A31. Follow signs for Poole and take the A349 towards the town center. The train station will be on your left-hand side.

Please note that traffic conditions and roadworks may affect your journey, so it's always a good idea to check for live updates before setting off.

Airport Transfers

Airport Distance

The distance between Poole train station and the nearest airport varies depending on the airport you choose. Here are the distances to some popular airports:

Bournemouth Airport: Approximately 14 miles (22.5 km)

Southampton Airport: Approximately 37 miles (59.5 km)

London Heathrow Airport: Approximately 95 miles (153 km)

Transfers Price and Payment Options

The price of airport transfers from Poole train station depends on various factors such as the distance, type of transfer, and the number of passengers. It is always best to check with the transfer service provider for accurate pricing. Most transfer services accept payment through credit/debit cards, cash, and some even offer online payment options.

Airport Transfers Essentials

When booking airport transfers, there are a few essentials to keep in mind:

• Check the pickup and drop-off locations to ensure they are convenient for you.
• Consider the size of your group and the amount of luggage you will be carrying to choose the right type of transfer.
• Book your transfer in advance to secure your spot and avoid any last-minute hassles.

Types of Airport Transfers Available

There are several types of airport transfers available from Poole train station:

1. Private Transfers: These are exclusive transfers where you have the entire vehicle to yourself or your group.
2. Shared Transfers: These transfers are shared with other passengers who are traveling in the same direction.
3. Shuttle Services: Shuttle services operate on fixed schedules and pick up/drop off passengers at designated points.

Booking Airport Transfers

To book airport transfers from Poole train station, you can:

1. Contact local transfer service providers directly and make a reservation.
2. Use online platforms and travel websites that offer airport transfer booking services.
3. Check with your hotel or accommodation provider if they provide airport transfer arrangements.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage from the baggage claim area.
2. Proceed to the designated meeting point or look for signage indicating the transfer service.
3. Present your booking confirmation or provide your name to the transfer service representative.
4. Follow the instructions provided by the representative and board the assigned vehicle.

Airport Transfers Departures

When departing from Poole train station to the airport, follow these steps:

1. Ensure you arrive at the designated pickup point on time.
2. Present your booking confirmation or provide your name to the transfer service representative.
3. Board the assigned vehicle and follow any instructions provided by the representative.
4. Enjoy a comfortable and hassle-free journey to the airport.

Peak Travel Times

Weekdays

On weekdays, the Poole train station experiences the highest volume of travelers during the morning and evening rush hours. Commuters and business travelers make up the majority of passengers during these times. The peak travel times on weekdays are:

1. 6:30 am - 9:30 am: Morning rush hour
2. 4:30 pm - 7:30 pm: Evening rush hour

Weekends

During weekends, the peak travel times at Poole train station vary depending on the season and local events. Generally, Saturdays see a steady flow of tourists, families, and leisure travelers throughout the day. Sundays tend to be quieter in terms of footfall. However, during holiday weekends and special events, the station can get busier. It's always a good idea to check the train schedules in advance.

Special Days

On special days such as bank holidays, public holidays, and major local events, the Poole train station experiences a significant increase in passenger numbers. These days can be particularly busy, and it is advisable to plan your journey accordingly and arrive at the station with ample time before your scheduled departure. Keep in mind that trains may be more crowded, so securing your seat in advance is recommended.

School Days

During school days, the Poole train station sees an additional influx of students traveling to and from school. The morning and afternoon peak hours align with the school timings, typically between 7:30 am - 9:00 am and 3:00 pm - 4:30 pm. Parents and guardians accompanying their children also contribute to the footfall during these times.

Fridays

Fridays at Poole train station are generally busy, as it marks the end of the workweek for many commuters. The evening rush hour on Fridays tends to start earlier, around 3:30 pm, as people leave work early to start their weekend plans. If you are traveling on a Friday, it is advisable to book your tickets in advance to secure a seat, especially during holiday periods or when major events are taking place in the area.

💡 It's always a good idea to check the live train schedules and plan your journey accordingly. Arriving at the station with extra time allows you to navigate any potential crowds or delays, ensuring a smooth travel experience.

National Operators

South Western Railway

South Western Railway is the primary train operator that serves Poole Train Station. They offer regular services connecting Poole to various destinations across the region.

Types of regular services provided:

• Direct trains to London Waterloo
• Services to Southampton Central
• Trains to Weymouth
• Connections to Bournemouth

Punctuality and reliability:

South Western Railway strives to provide punctual and reliable services. However, it is always recommended to check for any updates or disruptions before your journey.

Passenger Amenities:

Poole Train Station offers a range of amenities for passengers, including waiting areas, ticket counters, and accessible facilities for people with disabilities.

Ticketing and Fare Information:

How to Buy Tickets:

Tickets can be purchased at the ticket counters at Poole Train Station or online through the South Western Railway website or mobile app.

Payment Methods:

South Western Railway accepts various payment methods, including debit and credit cards, as well as mobile payments like Apple Pay and Google Pay.

Refunds and Cancellations:

Refunds and cancellations are subject to South Western Railway's terms and conditions. It is recommended to review their policy or contact their customer service for specific inquiries.

Boarding Platforms and Broad Information:

Other Operators

Apart from South Western Railway, there are no other national train operators that provide regular services from Poole Train Station.

💡 Did you know? Poole Train Station is conveniently located near the town center, making it easily accessible for both locals and visitors.