Newcastle Train Station

Customer Service Desk

Operating Hours

The Service Desk at Newcastle train station operates during the following hours:

• Monday to Friday: 8:00 AM to 8:00 PM
• Saturday: 9:00 AM to 6:00 PM
• Sunday: 10:00 AM to 4:00 PM

Services Portfolio

The Service Desk at Newcastle train station offers a wide range of services to assist passengers and answer their queries. Here are some of the services available:

1. Ticket Sales and Enquiries: The Service Desk staff can help you purchase tickets for your journey and provide information about fares, routes, and timetables.
2. Lost and Found: If you have lost any belongings on the train or at the station, you can report it to the Service Desk. They will assist you in recovering your lost items or provide guidance on the next steps.
3. Travel Information: The Service Desk team can provide you with up-to-date information about train services, delays, disruptions, and any other travel-related queries you may have.
4. Station Facilities: If you need assistance with station facilities such as accessibility, parking, restrooms, or amenities, the Service Desk staff will be able to guide you.
5. Complaints and Feedback: If you have any complaints or feedback about your travel experience, the Service Desk is there to listen and assist you in resolving any issues.

These are just a few of the services offered at the Service Desk. The knowledgeable and friendly staff are always ready to assist you with any queries or concerns you may have during your time at Newcastle train station.

Safety Measures

Surveillance Cameras

The Newcastle train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering key areas such as ticketing counters, platforms, entrances, and concourses.

The surveillance cameras provide real-time monitoring, allowing security personnel to quickly respond to any potential threats or incidents. They also serve as a deterrent to crime, helping to maintain a safe environment for everyone.

Please note that the footage captured by these cameras is used solely for security purposes and is subject to strict privacy regulations.

On-Site Security Personnel

Newcastle train station has a dedicated team of on-site security personnel who are trained to handle various security situations. These professionals are responsible for maintaining a safe and secure environment within the station premises.

Security personnel are easily identifiable by their uniforms and badges. They are available round the clock to provide assistance, handle emergencies, and ensure the well-being of passengers and visitors.

If you have any concerns or require any assistance, do not hesitate to approach a member of the security team.

Emergency Call Buttons

For immediate assistance in case of an emergency, Newcastle train station is equipped with emergency call buttons strategically located throughout the premises. These call buttons are easily accessible and prominently marked.

In the event of an emergency, simply press the emergency call button, and it will immediately connect you to the station's security control room. Trained personnel will respond promptly and provide the necessary assistance.

It is important to familiarize yourself with the location of these emergency call buttons when using the station, ensuring that help is readily available when needed.

First Aid Stations

Your safety and well-being are of utmost importance at Newcastle train station. In case of any medical emergencies or minor injuries, there are conveniently located first aid stations within the station premises.

These first aid stations are equipped with basic medical supplies and staffed by trained personnel who can provide immediate assistance and support. They are well-equipped to handle a range of situations, from minor injuries to medical emergencies.

If you require any medical assistance during your time at the station, do not hesitate to seek help from the first aid stations or notify a member of the security personnel.

Lost And Found Office

Hours and Location

The Lost and Found Office at Newcastle train station is dedicated to helping travelers recover their lost items. Here are the hours of operation and the location of the office:

The Lost and Found Office is conveniently located inside the main concourse of Newcastle train station. Upon entering the station, you can find the office on the right-hand side, near the ticketing counters.

Procedures for Retrieving Lost Items

If you have lost an item during your journey, follow these procedures to increase your chances of retrieving it:

1. Contact the Lost and Found Office as soon as you realize your item is missing. You can reach them by phone or by visiting the office in person.
2. Provide detailed information about the lost item, including a description, the date and time it went missing, and any unique identifiers or markings.
3. Keep your ticket or any proof of travel handy, as it may be required to verify your claim.
4. Check the Lost and Found database regularly for updates on your lost item. The office will do their best to locate and return it to you.
5. If your lost item is found, you will be notified and given instructions on how to retrieve it. Depending on the item, you may be required to provide additional identification.
6. If your item is not found immediately, don't lose hope. The Lost and Found Office keeps items for a certain period before they are disposed of or donated to charity. You can inquire about your item's status even after some time has passed.

Note: The Lost and Found Office strives to reunite lost items with their owners, but they cannot guarantee the recovery of every item. It is always advisable to take extra care of your belongings while traveling.

Remember, if you ever lose something at Newcastle train station, the Lost and Found Office is there to assist you. Don't hesitate to reach out and report your lost item.

Emergency Procedures And Contacts

Emergency Exits

Newcastle train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. The emergency exits are strategically located throughout the station to provide quick and easy access to safety. In case of an emergency, it is important to remain calm and follow the instructions provided by station staff or emergency personnel.

First Aid Stations

Newcastle train station has first aid stations that are staffed by trained professionals who can provide immediate medical assistance in case of an injury or illness. These first aid stations are equipped with essential medical supplies and equipment to handle various medical emergencies. If you require medical assistance while at the station, seek help from station staff or make your way to the nearest first aid station.

Contacts

In case of an emergency or if you require immediate assistance while at Newcastle train station, here are some important contacts:

• Emergency Services: Dial 999
• Newcastle Train Station Security: +44 (0)1234 567890
• Station Information Desk: +44 (0)1234 567891
• Lost and Found: +44 (0)1234 567892

It is advisable to save these contact numbers in your phone or keep them easily accessible for any emergency situations that may arise during your visit to Newcastle train station.

Transportation Links

Trams

Newcastle train station is conveniently located near several tram stops, providing easy access to various parts of the city. Trams are a popular mode of transportation for both locals and tourists due to their efficiency and affordability. Here are some key tram stops near Newcastle train station:

1. City Campus: This tram stop is located within walking distance of the train station and provides access to Newcastle University and the city center.
2. Barras Bridge: Another nearby tram stop, Barras Bridge, is located close to the Great North Museum and the Hancock Museum, making it a convenient option for those looking to explore these attractions.
3. Haymarket: Haymarket tram stop is a major transportation hub, offering connections to various parts of the city. From here, you can easily reach popular destinations such as St. James' Park, Eldon Square Shopping Centre, and the Theatre Royal.

Other Lines

In addition to trams, there are other transportation lines near Newcastle train station that provide convenient links to different parts of the city. Here are some notable options:

• Metro: The Tyne and Wear Metro system is a popular choice for both locals and visitors. The nearest Metro station to Newcastle train station is Central Station, which offers connections to various destinations in and around Newcastle.
• National Rail: As a major railway station, Newcastle train station provides excellent connectivity to other cities and towns across the UK. Whether you're traveling for business or pleasure, the National Rail services offer a convenient way to explore the region.

Taxi Stands

If you prefer the convenience of a taxi, there are designated taxi stands near Newcastle train station. These stands provide a hassle-free option for getting around the city or reaching your desired destination. Simply head to one of the following taxi stands:

- Neville Street Taxi Rank

- Grainger Street Taxi Rank

- Central Station Taxi Rank

Bus Stops

Newcastle train station is well-served by a number of bus stops, making it easy to catch a bus to various parts of the city and beyond. Some prominent bus stops near the train station include:

• Eldon Square Bus Station: Located adjacent to the train station, Eldon Square Bus Station offers connections to a wide range of destinations within and outside Newcastle.
• Haymarket Bus Station: Another major bus station near the train station, Haymarket Bus Station provides convenient links to different parts of the city and surrounding areas.

Ride-Sharing Zones

If you prefer the convenience of ride-sharing services, Newcastle train station has designated ride-sharing zones where you can easily book a ride through popular apps such as Uber or Lyft. The designated ride-sharing zones are:

- Neville Street Ride-Sharing Zone

- Grainger Street Ride-Sharing Zone

- Central Station Ride-Sharing Zone

These ride-sharing zones provide a convenient pickup and drop-off point for passengers using ride-sharing services.

Driving Directions

Getting to Newcastle Train Station by Car

If you're planning to visit Newcastle and prefer to travel by car, there are several routes you can take to reach the Newcastle Train Station. Here are some of the best ways to get there:

From the North

If you are coming from the north, you can take the A1 road and follow the signs towards Newcastle. As you approach the city, the signs for the train station will guide you to your destination. The journey from the north is usually straightforward and well-connected.

From the South

For those traveling from the south, the easiest way to reach Newcastle Train Station is by taking the A1 road. Follow the signs towards Newcastle, and you'll be directed to the train station as you enter the city. The journey from the south offers beautiful scenery and convenient road connections.

From the West

If you're driving from the west, the A69 road is your best option to reach Newcastle Train Station. Follow the signs towards the city, and you'll be guided to the train station once you arrive in Newcastle. The A69 road provides a direct route with good road conditions.

From the East

For travelers coming from the east, the A19 road is the main route to Newcastle. Follow the signs towards the city center, and you'll find clear directions to the train station. The A19 road offers smooth driving conditions and convenient access to the station.

Parking Facilities

Newcastle Train Station provides ample parking facilities for those arriving by car. There are both short-term and long-term parking options available. Here are some parking facilities near the train station:

1. Newcastle Central Station Car Park: Located next to the train station, this car park offers convenient parking for both short and long stays. It is open 24/7 and provides secure parking with CCTV surveillance.
2. Eldon Garden Car Park: Situated a short walk away from the train station, this car park is an affordable option for visitors. It offers both hourly and daily rates and is open from early morning until late at night.
3. St. James' Park Car Park: Located near the famous St. James' Park football stadium, this car park provides easy access to the train station. It offers secure parking and operates throughout the day.

It is advisable to check the availability and pricing of these parking facilities in advance, especially during peak travel seasons.

Airport Transfers

Airport Distance

The Newcastle train station is located approximately 7 miles away from Newcastle International Airport.

Transfers Price and Payment Options

The price of airport transfers from Newcastle train station to Newcastle International Airport can vary depending on the type of transfer and the company you choose. Prices typically range from £15 to £30 per person. Payment options usually include cash, credit/debit cards, and online payment methods.

Airport Transfers Essentials

When planning your airport transfers, it is important to consider the following essentials:

• Arrival time at the train station
• Luggage allowance and restrictions
• Transportation preferences (private car, shuttle bus, etc.)
• Estimated travel time

Types of Airport Transfers Available

There are several types of airport transfers available from Newcastle train station to Newcastle International Airport:

1. Private Car: A dedicated car service that offers personalized transportation.
2. Shuttle Bus: Shared transportation with other passengers, usually at a lower cost.
3. Taxi: Quick and convenient, but may be more expensive.
4. Public Transport: Buses or trains that operate on scheduled routes.

Booking Airport Transfers

To book your airport transfers, you can either:

1. Contact a local transfer company directly and make a reservation.
2. Use online platforms or travel agencies that specialize in airport transfers.

Airport Transfers Arrival

Upon arrival at Newcastle train station, follow the signs for airport transfers. Look for designated pick-up points or contact your transfer company for further instructions.

Airport Transfers Departures

When departing from Newcastle International Airport, plan your transfer in advance. Arrange for pick-up at the designated location or drop-off point at the airport. Make sure to allow enough time for check-in and security procedures.

Peak Travel Times

Weekdays

During weekdays, Newcastle Train Station experiences heavy footfall during the morning and evening rush hours. The station is busiest between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM, as commuters travel to and from work. If you plan to travel during these times, it's advisable to arrive early to avoid long queues and ensure a smooth journey.

Weekends

On weekends, Newcastle Train Station sees a different pattern of peak travel times. Saturday mornings tend to be busy, especially during holiday seasons or when there are major events or attractions in the city. Sundays are generally quieter, with travelers often returning home in the afternoon or early evening. If you're planning a weekend trip, consider traveling during off-peak hours to avoid large crowds and potential delays.

Special Days

On special days such as public holidays, bank holidays, and festive seasons, Newcastle Train Station experiences a significant increase in passenger numbers. These days can be particularly busy, especially during the morning and evening as people travel to visit family and friends or attend special events. It's recommended to book your tickets in advance and allow extra time for your journey to account for potential delays.

School Days

During school days, Newcastle Train Station sees additional activity during the morning and afternoon when students commute to and from school. Peak travel times for school days are typically from 7:30 AM to 9:00 AM and 3:00 PM to 5:00 PM. If you're traveling during these hours, expect more crowded platforms and trains. It's advisable to plan your journey accordingly and give yourself some extra time.

Fridays

Fridays at Newcastle Train Station are generally busy, particularly during the evening as people travel for weekend getaways or return home after a week of work. The station experiences increased footfall from around 4:00 PM to 7:00 PM. If you're planning to travel on a Friday, be prepared for larger crowds and consider booking your tickets in advance to secure your seat.

💡 Newcastle Train Station offers a variety of amenities and services to enhance the travel experience during peak times. From comfortable waiting areas to cafes and shops, you can make your journey more enjoyable while waiting for your train to arrive.

National Operators

Virgin Trains

Virgin Trains is a popular national operator that provides regular train services in Newcastle. They offer high-speed trains for both business travelers and tourists. Here are some key features of Virgin Trains:

• Types of regular services provided: Virgin Trains offers regular services to various destinations across the country, including London, Manchester, and Edinburgh.
• Punctuality and reliability: Virgin Trains is known for its punctuality and reliable services, ensuring that passengers reach their destinations on time.
• Passenger Amenities: The trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and onboard catering facilities.
• Ticketing and fare Information: Tickets for Virgin Trains can be purchased online, at the station, or through the mobile app. They accept various payment methods, including credit cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: Virgin Trains typically operate from platforms 1-8 at Newcastle train station. It is recommended to check the departure boards for the exact platform number before boarding.

TransPennine Express

TransPennine Express is another national operator that serves Newcastle with its regular train services. Here's what you need to know about TransPennine Express:

• Types of regular services provided: TransPennine Express offers services connecting Newcastle to various destinations in the North of England and Scotland, including Manchester, Leeds, and Edinburgh.
• Punctuality and reliability: TransPennine Express strives to provide punctual and reliable services, ensuring a smooth travel experience for passengers.
• Passenger Amenities: The trains offer comfortable seating, onboard Wi-Fi, power sockets, and catering facilities.
• Ticketing and fare Information: Tickets for TransPennine Express can be purchased online, at the station, or through their mobile app. They accept various payment methods, including credit cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: TransPennine Express trains usually depart from platforms 6-8 at Newcastle train station. Passengers are advised to check the departure boards for any platform changes.

London North Eastern Railway (LNER)

London North Eastern Railway, commonly known as LNER, is a national operator that connects Newcastle to various destinations in the South of England and Scotland. Here's what you need to know about LNER:

• Types of regular services provided: LNER offers regular services to cities like London, Edinburgh, and Leeds, providing both standard and first-class options.
• Punctuality and reliability: LNER is committed to providing punctual and reliable services, ensuring passengers reach their destinations on time.
• Passenger Amenities: The trains are equipped with comfortable seating, free Wi-Fi, power sockets, and an onboard catering service.
• Ticketing and fare Information: Tickets for LNER can be purchased online, at the station, or through their mobile app. They accept various payment methods, including credit cards and mobile payments. Refunds and cancellations are available as per their terms and conditions.
• Boarding platforms and broad information: LNER trains generally depart from platforms 1-8 at Newcastle train station. Passengers should check the departure boards for any platform changes.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects Newcastle train station with various European cities, including Paris, Brussels, and Amsterdam. Here is some information about their regular services, punctuality and reliability, passenger amenities, ticketing and fare information, and boarding platforms.

Types of Regular Services Provided

Eurostar provides regular direct services from Newcastle to major European cities. These services operate multiple times a week, offering a convenient and efficient way to travel between the UK and mainland Europe.

Punctuality and Reliability

Eurostar is known for its punctuality and reliability. They strive to maintain a high level of service, ensuring that passengers reach their destinations on time and without any major disruptions.

Passenger Amenities

Eurostar offers a range of passenger amenities to enhance the travel experience. Onboard facilities include comfortable seating, power outlets, Wi-Fi, and a selection of food and beverages. Additionally, they provide luggage storage and assistance for passengers with reduced mobility.

Ticketing and Fare Information

To buy tickets for Eurostar services, you can visit their official website or use authorized travel agents. Payment methods typically include credit cards, debit cards, and online payment platforms. Eurostar also offers flexible ticket options, allowing passengers to make changes or request refunds under certain conditions.

Boarding Platforms

Eurostar services at Newcastle train station usually depart from designated platforms. It is recommended to arrive at the station well in advance to ensure a smooth boarding process. Passengers can refer to the station's signage or consult station staff for specific platform information.

DFDS Seaways

DFDS Seaways operates ferry services from Newcastle to various international destinations. Here is some information about their regular services, punctuality and reliability, passenger amenities, ticketing and fare information, and boarding platforms.

Types of Regular Services Provided

DFDS Seaways offers regular ferry services from Newcastle to destinations such as Amsterdam and Scandinavia. These services provide an alternative mode of transportation for travelers who prefer sea travel.

Punctuality and Reliability

DFDS Seaways strives to maintain punctuality and reliability in their ferry services. However, it is important to note that weather conditions and other factors may occasionally affect the scheduled departure and arrival times.

Passenger Amenities

DFDS Seaways provides various passenger amenities on their ferries. These amenities may include comfortable seating, onboard restaurants and cafes, duty-free shopping, entertainment options, and accommodation facilities for overnight journeys.

Ticketing and Fare Information

Tickets for DFDS Seaways can be purchased online through their official website or through authorized travel agents. Payment methods typically include credit cards, debit cards, and online payment platforms. It is advisable to book tickets in advance, especially during peak travel seasons.

Boarding Platforms

DFDS Seaways operates from designated boarding platforms at the Newcastle ferry terminal. Passengers should check their ticket or contact DFDS Seaways for specific boarding information and instructions.

💡 One unique insight about international operators at Newcastle train station is that they provide convenient and direct connections to popular European destinations, offering travelers a seamless way to explore different countries without the need for additional flights or long drives.