Manchester Piccadilly station

Customer Service Desk

Operating Hours

The service desk at Manchester Piccadilly train station operates during the following hours:

• Monday to Friday: 7:00 am to 10:00 pm
• Saturday: 7:00 am to 9:00 pm
• Sunday: 8:00 am to 8:00 pm

Services Portfolio

The service desk at Manchester Piccadilly train station offers a range of services to assist passengers:

1. Ticket Sales and Enquiries

The service desk provides ticket sales for all train journeys, including both advance and same-day tickets. Passengers can also make enquiries regarding ticket prices, availability, and any other ticket-related queries.

2. Travel Information

The knowledgeable staff at the service desk can provide passengers with up-to-date travel information, including train schedules, platform details, and delays or disruptions. They can also assist with planning journeys and suggest the best routes.

3. Lost and Found

If you have lost any belongings during your journey or at the train station, you can report it at the service desk. They will help you with the necessary procedures and try to locate your lost items.

4. Assistance for Passengers with Disabilities

The service desk offers assistance for passengers with disabilities or mobility issues. They can provide guidance on accessible routes, help with boarding and alighting the trains, and answer any questions or concerns regarding accessibility.

5. General Information

Passengers can approach the service desk for general information about the train station, nearby facilities, amenities, and attractions. The staff can provide recommendations and assist with any other queries you may have.

Emergency Procedures And Contacts

Emergency Exits

Manchester Piccadilly station is equipped with emergency exits to ensure the safety of all passengers in case of an emergency. These exits are strategically placed throughout the station to provide quick and easy access to the outside. In the event of an emergency, it is important to remain calm and follow the instructions of station staff.

First Aid Stations

In the event of a medical emergency, Manchester Piccadilly station has first aid stations available to provide immediate assistance. These stations are staffed with trained professionals who can provide basic medical aid and assess the situation. If you or someone around you requires medical attention, please seek assistance at one of these stations.

Emergency Contacts

If you find yourself in an emergency situation at Manchester Piccadilly station, it is important to know who to contact for help. Here are the emergency contacts for the station:

Emergency Services: 999

Manchester Piccadilly Station Security: 0161 228 2877

British Transport Police: 0800 40 50 40

It is recommended to save these numbers in your phone or have them easily accessible in case of an emergency. Remember to provide clear and accurate information when reporting an emergency to ensure a swift response.

Safety Measures

Surveillance Cameras

The safety of passengers and visitors is a top priority at Manchester Piccadilly Train Station. To ensure a secure environment, the station is equipped with a comprehensive network of surveillance cameras.

These cameras are strategically placed throughout the station, covering various areas such as platforms, entrances, ticket halls, and concourses. They are constantly monitored by trained security personnel to detect and deter any suspicious activities.

The presence of surveillance cameras acts as a deterrent to potential criminals and helps in maintaining a safe and secure environment for everyone at the train station.

On-Site Security Personnel

Manchester Piccadilly Train Station is staffed with a team of dedicated on-site security personnel who are responsible for ensuring the safety and well-being of passengers and visitors.

These trained professionals are available round the clock and are equipped to handle any security-related issues that may arise. They patrol the station premises, monitor CCTV footage, and respond promptly to any incidents or emergencies.

With their visible presence and vigilant approach, the on-site security personnel play a crucial role in maintaining a safe and secure environment at the train station.

Emergency Call Buttons

In case of any emergency or need for immediate assistance, Manchester Piccadilly Train Station provides easily accessible emergency call buttons throughout the premises.

These call buttons are strategically located in prominent areas such as platforms, ticket halls, and waiting areas. They are clearly marked and easily identifiable, ensuring that anyone in need can quickly summon help.

When activated, the emergency call buttons connect the person in distress directly to the station's security control room, where trained personnel can assess the situation and dispatch assistance as required.

The presence of emergency call buttons provides reassurance to passengers and visitors that help is readily available in case of any emergency.

First Aid Stations

Manchester Piccadilly Train Station is equipped with well-equipped first aid stations to provide immediate medical assistance if needed.

These first aid stations are staffed by trained professionals who can provide basic medical care, such as administering first aid, treating minor injuries, and offering advice on medical emergencies.

The locations of the first aid stations are clearly signposted throughout the station, ensuring that anyone in need can easily locate them. They are equipped with essential medical supplies and equipment to handle common medical emergencies.

Having first aid stations at the train station ensures that prompt medical attention can be provided to anyone who requires it, further enhancing the overall safety and well-being of passengers and visitors.

Lost And Found Office

Hours and Location

The Lost and Found Office at Manchester Piccadilly train station is the designated place to report and retrieve lost items. Here are the hours of operation and location details:

• Hours: The Lost and Found Office is open daily from 8:00 am to 8:00 pm.
• Location: The office is conveniently located within the train station premises, near the main entrance. You can easily find it by following the signs or asking station staff for directions.

Procedures for Retrieving Lost Items

If you have lost an item at Manchester Piccadilly train station, follow these procedures to increase your chances of retrieving it:

1. Report the loss: As soon as you realize your item is missing, report it to the Lost and Found Office. Provide detailed information about the item, including a description, any unique identifiers, and the date and time of loss.
2. Check with station staff: In some cases, station staff may have found and temporarily held onto lost items. Before visiting the Lost and Found Office, it's worth checking with the station staff at the ticket counters or information desk to see if they have your item.
3. Visit the Lost and Found Office: If your item is not with the station staff, visit the Lost and Found Office during their operating hours. The staff will assist you in searching for your lost item and provide guidance on the next steps.
4. Provide proof of ownership: To claim a lost item, you will need to provide proof of ownership. This can be in the form of a receipt, photograph, or any other document that establishes your ownership of the item.
5. Pay any applicable fees: In some cases, there may be a fee associated with retrieving a lost item. The Lost and Found Office staff will inform you about any applicable fees that need to be paid before you can reclaim your item.

Note: It's important to report the loss and visit the Lost and Found Office as soon as possible. Unclaimed items are generally held for a specific period of time before they are disposed of or donated to charity.

Remember, while the Lost and Found Office at Manchester Piccadilly train station strives to assist in the retrieval of lost items, it's always best to keep a close eye on your belongings and take necessary precautions to avoid losing them in the first place.

Transportation Links

Trams

Manchester Piccadilly train station is conveniently located near several tram stops, providing easy access to various parts of the city. The tram network in Manchester is operated by Metrolink. Here are some of the tram stops near the station:

• Piccadilly Gardens - Located just a short walk from the train station, this tram stop is a major transportation hub with connections to various tram lines.
• St. Peter's Square - Another nearby tram stop, St. Peter's Square offers connections to different parts of Manchester, including popular destinations like Manchester City Centre and Old Trafford.
• Deansgate-Castlefield - Situated a little further from the station, this tram stop is ideal for accessing attractions such as the Museum of Science and Industry and the iconic Manchester Central Convention Complex.

Other Lines

In addition to the trams, Manchester Piccadilly train station is well-connected to other railway lines, providing convenient transportation options for travelers. Some of the other lines accessible from the station include:

• Northern Rail - This regional train service connects Manchester Piccadilly with various destinations in the North of England, including Leeds, Liverpool, and Sheffield.
• TransPennine Express - Offering connections to major cities like Edinburgh, Glasgow, and Newcastle, the TransPennine Express provides a convenient way to explore other parts of the UK.
• Avanti West Coast - Formerly known as Virgin Trains, Avanti West Coast operates high-speed services to destinations such as London, Birmingham, and Glasgow.

Taxi Stands

If you prefer to take a taxi for your onward journey, Manchester Piccadilly train station has designated taxi stands conveniently located outside the main entrance. Taxis are readily available, and it's a convenient option for those who prefer a more direct and personalized transportation experience.

Bus Stops

For those looking for bus connections, Manchester Piccadilly train station is served by several bus stops in close proximity. These bus stops offer connections to various parts of the city and beyond, providing an alternative mode of transportation for travelers.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are popular in Manchester, and you can easily access these services from Manchester Piccadilly train station. Designated pick-up and drop-off zones are available near the station, making it convenient for passengers to request a ride via their preferred ride-sharing app.

Driving Directions

Best Ways to Get to Manchester Piccadilly Train Station by Car

Manchester Piccadilly Train Station is a major transportation hub located in the heart of Manchester, England. If you prefer to travel by car, there are several routes you can take to reach the station conveniently. Here are the best ways to get to Manchester Piccadilly Train Station by car:

1. From the M6 Motorway

If you are coming from the south, you can take the M6 motorway northbound towards Manchester. Follow the signs for the M56 and continue onto the A5103. This road will lead you directly to the city center, where you can easily access the train station.

2. From the M62 Motorway

If you are traveling from the east or west, the M62 motorway is your best option. Take the exit for Manchester onto the M602 and continue onto the A57(M). Follow the signs for the city center, and you will arrive at Manchester Piccadilly Train Station.

3. From the M60 Motorway

If you are coming from the north or west, the M60 motorway is a convenient route to reach Manchester Piccadilly Train Station. Take the appropriate exit onto the A6 and continue towards the city center. Follow the signs for the train station, and you will arrive at your destination.

4. Parking Options

Manchester Piccadilly Train Station offers several parking options for visitors. There are both short-stay and long-stay car parks available, providing convenience for different types of travelers. It is advisable to pre-book your parking spot to ensure availability, especially during peak travel times.

Here are some parking options near Manchester Piccadilly Train Station:

- Manchester Piccadilly Station Car Park: Located directly at the train station, this car park offers convenient access to the station. It is open 24/7 and offers both short-stay and long-stay options.

- Manchester Piccadilly Station NCP Car Park: This car park is located a short walk away from the train station. It provides secure parking and is open 24/7.

- Manchester Piccadilly Gardens Car Park: Situated near the train station, this car park is an alternative option for parking. It offers both short-stay and long-stay options.

When driving to Manchester Piccadilly Train Station, it is important to familiarize yourself with the local traffic regulations and parking restrictions. Be mindful of any road closures or diversions that may affect your journey. Additionally, consider using a GPS navigation system or mapping app to ensure you take the most efficient route.

By following these driving directions, you can easily reach Manchester Piccadilly Train Station by car and enjoy convenient access to this bustling transportation hub.

Airport Transfers

Airport Distance

The distance between Manchester Piccadilly train station and the airport depends on which airport you are traveling to. The most popular airports near Manchester include Manchester Airport, Liverpool John Lennon Airport, and Leeds Bradford Airport. The distance from Manchester Piccadilly train station to Manchester Airport is approximately 9 miles, which takes around 20-30 minutes by car.

Transfers Price and Payment Options

The price of airport transfers from Manchester Piccadilly train station varies depending on the destination and the type of transfer you choose. The most common options include private taxis, shared shuttles, and public transportation. Private taxis are usually the most expensive option, while shared shuttles and public transportation offer more affordable alternatives. Payment options for airport transfers usually include cash, credit cards, and mobile payment apps.

Airport Transfers Essentials

When booking airport transfers, there are a few essentials you should keep in mind:

1. Make sure to provide accurate information regarding your travel date, time, and flight details to ensure a smooth transfer.
2. Check the luggage policy of the transfer service to avoid any inconvenience or additional charges.
3. Arrive at the designated meeting point on time to avoid any delays.
4. Keep your confirmation details and contact information of the transfer service handy in case of any changes or emergencies.

Types of Airport Transfers Available

There are several types of airport transfers available from Manchester Piccadilly train station:

• Private Taxis: Provide a direct and personalized transfer service to your destination.
• Shared Shuttles: Shared with other passengers traveling to the same or nearby destinations, offering a more affordable option.
• Public Transportation: Utilize buses, trains, or trams to reach the airport, suitable for budget-conscious travelers.

Booking Airport Transfers

Booking airport transfers can be done in several ways:

1. Online: Use websites or mobile apps of trusted transfer service providers to book your transfer in advance.
2. Phone: Contact transfer service providers directly and make a booking over the phone.
3. On-Site: Some transfer services have booths or counters at the train station where you can book your transfer upon arrival.

Airport Transfers Arrival

Upon arriving at Manchester Piccadilly train station, follow the signs to the designated meeting point for airport transfers. If you have pre-booked a transfer, look for your driver or representative holding a sign with your name or the transfer service's logo. Ensure that you have your confirmation details and identification documents readily available.

Airport Transfers Departures

When departing from Manchester Piccadilly train station, it is advisable to book your airport transfer in advance to ensure a timely departure. Plan your transfer according to your flight's departure time, considering factors such as traffic and check-in requirements. Arrive at the designated meeting point on time and follow the instructions provided by the transfer service.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Manchester Piccadilly train station are during the morning and evening rush hours. Commuters and business travelers flock to the station to catch their trains to work or return home. The busiest times are typically between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM.

If you plan to travel on weekdays, it's advisable to arrive early to avoid the crowds and secure a seat on your desired train.

Weekends

On weekends, the peak travel times at Manchester Piccadilly train station vary depending on the events and attractions happening in the city. If there are major concerts, sports matches, or festivals taking place, the station can experience a surge in travelers throughout the day.

If you're visiting Manchester for a weekend getaway, it's recommended to check the event calendar and plan your travel accordingly to avoid any inconvenience.

Special Days

During special days such as public holidays, bank holidays, and major celebrations, Manchester Piccadilly train station can be exceptionally busy. These days often attract a higher number of tourists, families on vacation, and day trippers.

If you're planning to travel on a special day, it's essential to book your tickets in advance and allow extra time for potential delays or queues at the station.

School Days

During school days, the peak travel times at Manchester Piccadilly train station align with the morning and afternoon school runs. Parents and students commuting to and from school contribute to the increased footfall at the station.

If you're traveling during school days, be prepared for a slightly busier station during the typical school commuting hours.

Fridays

Friday afternoons and evenings tend to be busy at Manchester Piccadilly train station as people head out of the city for weekend getaways or return home after a week of work. The station can get crowded, especially between 4:00 PM to 7:00 PM.

If you're traveling on a Friday, consider planning your journey outside of the peak hours or booking your tickets in advance to ensure a smooth travel experience.

💡 Manchester Piccadilly train station offers a variety of amenities and facilities to make your travel experience more comfortable. From shops and restaurants to free Wi-Fi and accessible facilities, the station strives to cater to the needs of all travelers.

National Operators

1. Avanti West Coast

Avanti West Coast is one of the major national operators serving Manchester Piccadilly train station. They provide regular services to various destinations across the United Kingdom.

Types of regular services provided:

• High-speed services to major cities such as London, Birmingham, and Glasgow.
• Direct services to other popular destinations including Edinburgh, Liverpool, and Manchester Airport.

Punctuality and reliability:

Avanti West Coast is known for its punctuality and reliability. They strive to ensure that their trains depart and arrive on time, providing a smooth and hassle-free travel experience for passengers.

Passenger amenities:

• Comfortable seating with ample legroom.
• Free Wi-Fi access onboard.
• Catering services offering a range of food and beverages.
• Accessible facilities for passengers with disabilities.

Ticketing and fare information:

How to Buy Tickets: Tickets for Avanti West Coast can be purchased online through their website, mobile app, or at the ticket counters in the train station.

Payment Methods: Avanti West Coast accepts various payment methods including credit/debit cards and mobile payment options like Apple Pay and Google Pay.

Refunds and Cancellations: Refunds and cancellations are subject to the specific terms and conditions of the ticket purchased. It is advisable to review the refund and cancellation policy before making a booking.

Boarding platforms and broad information:

Avanti West Coast operates from multiple platforms at Manchester Piccadilly train station. The specific platform for each train is usually displayed on the departure boards within the station. Passengers are advised to check the boards or consult station staff for the correct platform information.

2. CrossCountry

CrossCountry is another national operator that provides regular services from Manchester Piccadilly train station. They offer a wide range of destinations across the country.

Types of regular services provided:

• Long-distance services connecting Manchester Piccadilly to cities such as Bristol, Cardiff, and Nottingham.
• Services to other major cities including Birmingham, Edinburgh, and Glasgow.

Punctuality and reliability:

CrossCountry is committed to maintaining punctuality and reliability. They strive to ensure that their trains operate on schedule, providing a dependable service for passengers.

Passenger amenities:

• Comfortable seating with ample legroom.
• Power sockets for charging electronic devices.
• Catering services offering a variety of refreshments.
• Accessible facilities for passengers with disabilities.

Ticketing and fare information:

How to Buy Tickets: Tickets for CrossCountry can be purchased online, through their mobile app, or at the ticket counters in the train station.

Payment Methods: CrossCountry accepts various payment methods including credit/debit cards and mobile payment options.

Refunds and Cancellations: Refunds and cancellations are subject to the specific ticket terms and conditions. Passengers should review the refund and cancellation policy before making a booking.

Boarding platforms and broad information:

CrossCountry trains operate from different platforms at Manchester Piccadilly train station. The platform number for each train is typically displayed on the departure boards. Passengers are advised to check the boards or seek assistance from station staff for accurate platform information.

International Operators

Virgin Trains

Virgin Trains is one of the major operators at Manchester Piccadilly train station. They offer regular services to various destinations across the UK. Their trains are known for their modern facilities and comfortable seating.

Virgin Trains is highly punctual and reliable, ensuring that passengers arrive at their destination on time. They have a good track record when it comes to maintaining their schedules.

Passenger amenities provided by Virgin Trains include free Wi-Fi, power sockets at each seat, and onboard catering services. They also offer wheelchair-accessible facilities for passengers with disabilities.

Tickets for Virgin Trains can be purchased online, through their website or mobile app. They accept various payment methods, including credit/debit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for Virgin Trains can vary depending on the specific train and destination. It is recommended to check the departure boards or consult station staff for accurate information.

TransPennine Express

TransPennine Express is another operator that serves Manchester Piccadilly train station. They provide regular services to destinations in the North of England and Scotland.

TransPennine Express is generally reliable, but occasional delays may occur due to unforeseen circumstances. They strive to inform passengers promptly in case of any disruptions.

Passenger amenities on TransPennine Express trains include free Wi-Fi, power sockets, and comfortable seating. They also have dedicated spaces for luggage storage.

Tickets for TransPennine Express can be purchased online, at the station, or through their mobile app. They accept various payment methods, including contactless cards and mobile payments. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for TransPennine Express can vary depending on the specific train and destination. Passengers are advised to check the departure boards or consult station staff for accurate information.

Arriva Trains Wales

Arriva Trains Wales operates services from Manchester Piccadilly train station to destinations in Wales. They provide regular services that connect Manchester with cities such as Cardiff and Swansea.

Arriva Trains Wales is known for its punctuality and reliability. They strive to maintain their schedules and keep passengers informed in case of any disruptions.

Passenger amenities on Arriva Trains Wales include comfortable seating, onboard catering services, and storage facilities for luggage. They also offer wheelchair-accessible facilities for passengers with disabilities.

Tickets for Arriva Trains Wales can be purchased online, at the station, or through their mobile app. They accept various payment methods, including credit/debit cards and mobile wallets. Refunds and cancellations are subject to their terms and conditions, which can be found on their website.

Boarding platforms for Arriva Trains Wales can vary depending on the specific train and destination. Passengers are advised to check the departure boards or consult station staff for accurate information.

💡 Manchester Piccadilly train station is well-connected to various international destinations, including London, Edinburgh, and Birmingham. It serves as a major transportation hub for both domestic and international travelers.