Liverpool Street

Customer Service Desk

Operating Hours

The Service Desk at Liverpool Street train station operates during the following hours:

• Monday to Friday: 7:00 AM - 10:00 PM
• Saturday: 8:00 AM - 9:00 PM
• Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Liverpool Street train station offers a range of services to assist passengers. Here are some of the services provided:

1. Ticket Sales and Information: The Service Desk is equipped to sell tickets and provide information on fares, routes, and timetables. The staff can assist with purchasing the most suitable ticket for your journey and answer any queries you may have.
2. Lost and Found: If you have misplaced an item while traveling through Liverpool Street train station, you can report it at the Service Desk. The staff will do their best to help you locate your lost belongings or provide guidance on the appropriate channels to follow.
3. Passenger Assistance: The Service Desk is dedicated to assisting passengers with special needs or mobility requirements. They can provide guidance on accessible routes, offer support with boarding and alighting trains, and answer any questions or concerns related to accessibility within the station.
4. Travel Information: Whether you are a tourist or a business traveler, the Service Desk can provide valuable travel information. From local attractions to nearby hotels, restaurants, and transportation options, the staff will be happy to assist you in making the most of your time in the area.
5. General Inquiries: If you have any general inquiries or require assistance with station facilities, such as toilets, ATMs, or Wi-Fi, the Service Desk is the place to go. The staff will be able to provide you with the necessary information to ensure a smooth and enjoyable journey.

For any additional services or specific inquiries, it is recommended to visit the Service Desk in person or contact them via the provided contact information.

Safety Measures at Liverpool Street Train Station

Surveillance Cameras

Liverpool Street Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering both indoor and outdoor areas. The surveillance cameras are constantly monitored by trained security personnel to quickly identify any suspicious activities or potential threats.

On-Site Security Personnel

The station is staffed with a team of dedicated and well-trained security personnel who are responsible for maintaining a safe and secure environment. These security personnel are available round the clock to respond to any security concerns or emergencies that may arise. They are trained to handle various situations and are equipped with the necessary tools and resources to ensure the safety of everyone at the station.

Emergency Call Buttons

In case of an emergency or if you require immediate assistance, Liverpool Street Train Station is equipped with emergency call buttons located throughout the station. These call buttons are easily accessible and can be used to quickly reach out to the on-site security personnel or emergency services. Pressing the emergency call button will immediately alert the authorities who will respond promptly to provide help.

First Aid Stations

Your safety and well-being are of utmost importance at Liverpool Street Train Station. In the event of a medical emergency or if you require first aid assistance, there are designated first aid stations available at the station. These stations are equipped with basic medical supplies and trained staff who can provide immediate assistance until further medical help arrives. If you or someone around you is in need of medical attention, please locate the nearest first aid station or inform the on-site security personnel.

Lost And Found Office

Hours and Location

The Lost and Found Office at Liverpool Street train station is dedicated to reuniting lost items with their rightful owners. Here is all the information you need to know about the hours of operation and location:

• Hours: The Lost and Found Office is open from Monday to Friday, from 9:00 AM to 5:00 PM.
• Location: The office is located on the concourse level of Liverpool Street train station, near the main entrance.

Procedures for Retrieving Lost Items

If you have lost an item at Liverpool Street train station, follow these procedures to increase your chances of retrieving it:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the station staff or security personnel. Provide them with a detailed description of the lost item and any relevant information.
2. Fill out a Lost Property Form: Visit the Lost and Found Office and fill out a Lost Property Form. Include as much information as possible, such as the date, time, and location where you lost the item, along with any unique identifying features.
3. Provide Proof of Ownership: If you are claiming a valuable item, such as a laptop or jewelry, you may be required to provide proof of ownership, such as a purchase receipt or serial number.
4. Check the Online Database: Liverpool Street train station has an online database where you can search for your lost item. Visit their website and enter the relevant details to see if your item has been found and turned in.
5. Follow Up: If your item is not immediately found, it's important to follow up regularly with the Lost and Found Office. Check in person, call, or email to inquire about any updates or newly found items that match your description.
6. Collecting the Item: If your lost item is found and turned in, you will be notified by the Lost and Found Office. You will need to provide proper identification and possibly pay a small fee for the item's return.

Note: The Lost and Found Office retains lost items for a certain period of time. If an item is not claimed within the specified timeframe, it may be donated or disposed of.

Remember, it's always a good idea to take precautions to prevent losing your belongings. Keep your personal items secure, label them with your contact information, and double-check your surroundings before leaving any area.

If you have any further questions or require assistance, feel free to reach out to the staff at the Lost and Found Office at Liverpool Street train station.

Emergency Procedures And Contacts

Emergency Exits

Liverpool Street train station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to a safe location. In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel.

Here are some of the emergency exits at Liverpool Street train station:

• Main Concourse Exit: Located near the ticket office, this exit leads to the street level and provides a direct route to safety.
• Platform Exits: Each platform at Liverpool Street train station has designated emergency exits. These exits are clearly marked and should be used in case of an emergency.
• Fire Escape Stairs: Liverpool Street train station is equipped with fire escape stairs that can be used to evacuate the station in case of a fire or other emergencies.

First Aid Stations

Your health and safety are a top priority at Liverpool Street train station. In case of any medical emergencies or injuries, there are first aid stations located throughout the station. These stations are staffed with trained personnel who can provide immediate assistance.

Here are some of the first aid stations at Liverpool Street train station:

• Main Concourse First Aid Station: Located near the ticket office, this first aid station is easily accessible and can provide basic medical assistance.
• Platform First Aid Stations: Each platform at Liverpool Street train station is equipped with a first aid station. These stations are equipped with basic medical supplies and trained staff to assist passengers in need.
• Station Control Room: The station control room at Liverpool Street train station is equipped with first aid supplies and can provide immediate assistance in case of an emergency.

Contacts

If you find yourself in an emergency situation at Liverpool Street train station, it is important to know who to contact for assistance. Here are some important contacts:

Emergency Services: In case of a life-threatening emergency, dial 999 immediately to reach the emergency services.

Station Staff: If you require immediate assistance or have any concerns, please approach any station staff member. They are trained to handle emergencies and can provide the necessary support.

British Transport Police: For non-emergency situations or to report any suspicious activity, you can contact the British Transport Police on 0800 40 50 40.

Remember, in case of an emergency, always prioritize your safety and follow the instructions of station staff or emergency personnel.

Transportation Links

Trams

Liverpool Street train station is well connected to the tram network, providing convenient transportation options for tourists, family vacationers, and business travelers.

Here are some key tram links:

• Tram Line 1: This tram line connects Liverpool Street train station to popular destinations such as City Hall, Tower Bridge, and Greenwich.
• Tram Line 2: Travelers can take Tram Line 2 to reach attractions like St. Paul's Cathedral, Covent Garden, and the British Museum.
• Tram Line 3: Tram Line 3 is a great option for those looking to explore the vibrant neighborhoods of Shoreditch, Brick Lane, and Spitalfields.

Other Lines

In addition to trams, Liverpool Street train station is also conveniently linked to other transportation lines, ensuring seamless travel experiences for visitors.

Here are some other lines that you can access from Liverpool Street train station:

• Underground: The station is a major hub for the London Underground, providing access to multiple lines including the Central, Circle, Hammersmith & City, and Metropolitan lines.
• National Rail: Liverpool Street is one of London's busiest railway stations, connecting travelers to various destinations across the country.
• Overground: The station is also served by the London Overground, offering connections to different parts of the city.

Taxi Stands

If you prefer to travel by taxi, Liverpool Street train station has dedicated taxi stands located conveniently near the station entrance. Taxis provide a convenient and comfortable option for travelers, especially those with heavy luggage or who prefer a door-to-door service.

Bus Stops

Liverpool Street train station is well-served by bus routes, making it easy to explore the city by bus. There are several bus stops located near the station, offering connections to various parts of London. Check the bus schedules and routes for the most up-to-date information on destinations and timings.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are popular options for transportation in London. Liverpool Street train station has designated ride-sharing zones where you can easily request a ride using your preferred ride-sharing app. These zones ensure a smooth and hassle-free pick-up and drop-off experience for both drivers and passengers.

Driving Directions

Best Ways to Get There by Car

Liverpool Street train station is a major transportation hub in London, conveniently located in the heart of the city. While it is primarily known for its train services, it is also accessible by car. Here are the best ways to get to Liverpool Street train station by car:

1. From the North: If you are coming from the north, the most straightforward route is to take the A10 road towards London. Continue on the A10 until you reach the City of London, and then follow the signs for Liverpool Street train station.
2. From the South: If you are coming from the south, you can take the A3 road towards London. Follow the A3 until you reach the City of London, and then follow the signs for Liverpool Street train station.
3. From the East: If you are coming from the east, the easiest route is to take the A13 road towards London. Continue on the A13 until you reach the City of London, and then follow the signs for Liverpool Street train station.
4. From the West: If you are coming from the west, the most convenient route is to take the A40 road towards London. Follow the A40 until you reach the City of London, and then follow the signs for Liverpool Street train station.

Please note that driving in central London can be challenging due to heavy traffic and congestion charges. It is recommended to check the current traffic conditions and plan your journey accordingly. Additionally, there are several public car parks available near Liverpool Street train station where you can park your car.

Airport Transfers

Airport Distance

The distance between Liverpool Street train station and the nearest airport depends on which airport you are traveling to or from. Here are the distances to some of the major airports:

• Heathrow Airport: Approximately 26 miles
• Gatwick Airport: Approximately 30 miles
• Stansted Airport: Approximately 33 miles
• London City Airport: Approximately 7 miles

Transfers Price and Payment Options

The price of airport transfers from Liverpool Street train station may vary depending on the type of transfer and the airport you are traveling to or from. It is recommended to book in advance to get the best prices. Payment options typically include credit/debit cards and online payment platforms.

Airport Transfers Essentials

When booking airport transfers, there are a few essentials to keep in mind:

• Arrive at the designated meeting point on time.
• Have your booking confirmation or ticket ready.
• Ensure you have the necessary identification documents, such as a passport or ID card.
• Check the luggage restrictions and make sure your luggage complies with them.

Types of Airport Transfers Available

There are various types of airport transfers available from Liverpool Street train station:

1. Private car transfers: A dedicated vehicle for your group, offering comfort and privacy.
2. Shared shuttle transfers: Shared transportation with other passengers, usually at a lower cost.
3. Taxi transfers: A convenient option for individual travelers or small groups.
4. Public transportation: Trains, buses, or underground services connecting the train station to the airport.

Booking Airport Transfers

To book airport transfers from Liverpool Street train station, you can use various online platforms or contact local transfer companies. It is recommended to compare prices and read reviews before making a booking. Provide your travel details, including the airport, date, and time of arrival or departure.

Airport Transfers Arrival

Upon arrival at the airport, follow the instructions provided by the transfer company. Look for signs or representatives indicating where to meet your driver or find the designated pick-up area. Make sure to have your booking confirmation or ticket readily available.

Airport Transfers Departures

When departing from Liverpool Street train station, plan your transfer in advance to ensure you arrive at the airport on time. Consider factors such as traffic conditions and the recommended arrival time for your flight. Follow the instructions provided by the transfer company and be prepared with your booking confirmation or ticket.

Peak Travel Times

Weekdays

On weekdays, Liverpool Street train station experiences its highest footfall during morning and evening rush hours. The station sees a significant influx of commuters between 7:00 am to 9:00 am and 5:00 pm to 7:00 pm. During these times, be prepared for crowded platforms and longer queues at ticket counters.

Weekends

During weekends, Liverpool Street train station is relatively less crowded compared to weekdays. However, it still experiences higher footfall during mid-morning and early evening hours. If you are planning to travel during weekends, it is advisable to avoid the peak hours and opt for off-peak times to have a more comfortable and hassle-free experience.

Special Days

On special days such as public holidays, bank holidays, and major events happening in the city, Liverpool Street train station can get exceptionally crowded. These days often witness a surge in tourist arrivals and increased travel activities. It is recommended to plan your journey in advance, arrive early, and consider alternative routes or modes of transportation to avoid congestion.

School Days

During school days, Liverpool Street train station experiences additional rush during the morning hours as students commute to their educational institutions. The station can get busier between 8:00 am to 9:00 am and 3:00 pm to 4:00 pm. If possible, try to plan your travel outside these peak school commute hours to avoid the crowds.

Fridays

Fridays at Liverpool Street train station can be particularly busy as commuters and travelers head home for the weekend. The station sees increased footfall from late afternoon until the evening. If you are traveling on a Friday, it is advisable to plan your journey accordingly and allow extra time for potential delays or queues.

💡 One unique insight about Liverpool Street train station is that it serves as a major transportation hub connecting various train lines, including the London Underground. This makes it a bustling and vibrant hub of activity, attracting not only commuters but also tourists and visitors exploring the city.

National Operators

Virgin Trains

Virgin Trains is a major national operator that provides regular services from Liverpool Street train station. Here is some information about their services:

Types of regular services provided:

• Virgin Trains operates both long-distance and regional services.
• Their long-distance services connect Liverpool Street with various cities across the country, such as Manchester, Birmingham, and Glasgow.
• Their regional services connect Liverpool Street with nearby towns and cities in the southeast of England.

Punctuality and reliability:

Virgin Trains has a reputation for punctuality and reliability. They strive to ensure that their trains run on time and provide a smooth and comfortable journey for passengers.

Passenger Amenities:

Virgin Trains offers a range of passenger amenities to enhance the travel experience. These amenities may include comfortable seating, onboard Wi-Fi, power outlets, and catering services.

Ticketing and fare Information:

Passengers can buy tickets for Virgin Trains through various channels:

• Tickets can be purchased online through their official website or mobile app.
• Tickets can also be bought at the ticket counters at Liverpool Street train station.

Payment methods accepted by Virgin Trains include credit/debit cards, cash, and mobile payments.

Refunds and cancellations are subject to Virgin Trains' ticketing terms and conditions. Passengers should refer to their website or contact their customer service for more information.

Boarding platforms and broad information:

Virgin Trains usually departs from platforms 1-10 at Liverpool Street train station. However, it is recommended to check the departure boards for the most up-to-date platform information.

Great Eastern Railway (GRE)

Great Eastern Railway (GRE) is another national operator that serves Liverpool Street train station. Here are the details about their services:

Types of regular services provided:

• GRE operates regional services connecting Liverpool Street with towns and cities in the eastern part of England, including destinations like Ipswich, Norwich, and Colchester.

Punctuality and reliability:

GRE strives to maintain punctuality and reliability across their services. They have measures in place to minimize delays and disruptions for their passengers.

Passenger Amenities:

GRE offers various passenger amenities, including comfortable seating, Wi-Fi on some services, and catering facilities on longer journeys.

Ticketing and fare Information:

Passengers can purchase tickets for GRE services through the following methods:

• Tickets can be bought online via the official GRE website or mobile app.
• Tickets are also available for purchase at the ticket counters at Liverpool Street train station.

GRE accepts payment via credit/debit cards, cash, and mobile payments. Refund and cancellation policies may vary, and passengers should refer to GRE's website or contact their customer service for more information.

Boarding platforms and broad information:

GRE services usually depart from platforms 11-18 at Liverpool Street train station. However, it is advisable to check the departure boards for the most accurate platform information.

💡 One unique insight about Liverpool Street train station is that it is one of the busiest railway stations in London, serving millions of passengers each year. Its central location and excellent transport links make it a convenient choice for both local commuters and travelers from outside the city.

International Operators

Types of regular services provided

International operators at Liverpool Street train station offer a range of regular services connecting the station to various destinations across Europe. These services include:

• Eurostar: Eurostar provides high-speed train services connecting London with major cities in Europe, including Paris, Brussels, and Amsterdam.
• Thalys: Thalys operates trains from Liverpool Street to destinations such as Brussels, Antwerp, and Amsterdam.
• Deutsche Bahn: Deutsche Bahn offers direct services from Liverpool Street to cities in Germany, including Berlin, Munich, and Frankfurt.
• Eurostar Italia: Eurostar Italia connects Liverpool Street to cities in Italy, such as Milan and Venice.
• Eurostar Swiss: Eurostar Swiss operates services from Liverpool Street to Switzerland, with destinations including Zurich and Geneva.

Punctuality and reliability

International operators at Liverpool Street train station are known for their punctuality and reliability. They strive to ensure that trains depart and arrive on time, providing a smooth and efficient travel experience for passengers.

Passenger Amenities

Passenger amenities provided by international operators at Liverpool Street train station include:

• Comfortable seating: Trains are equipped with comfortable seats, allowing passengers to relax during their journey.
• Onboard Wi-Fi: Many international trains offer complimentary onboard Wi-Fi, allowing passengers to stay connected during their trip.
• Catering services: Some trains have onboard catering services, providing passengers with a selection of food and beverages for purchase.
• Luggage storage: Adequate luggage storage facilities are available on international trains, ensuring that passengers can safely store their belongings.

Ticketing and fare information

When traveling with international operators from Liverpool Street train station, here is some important ticketing and fare information:

• How to buy tickets: Tickets can be purchased online through the respective operator's website or app. They can also be purchased at the ticket counters at Liverpool Street train station.
• Payment methods: International operators accept various payment methods, including credit cards, debit cards, and mobile payments.
• Refunds and cancellations: Refund and cancellation policies may vary depending on the operator and the type of ticket purchased. It is advisable to check the terms and conditions before making a booking.

Boarding platforms and other information

International operators at Liverpool Street train station have designated boarding platforms for their services. The platform numbers may vary depending on the operator and the specific train. It is recommended to check the departure boards or consult station staff for the most up-to-date information.

💡 Liverpool Street train station offers convenient connections to several international destinations, making it a popular choice for travelers looking to explore Europe by train.