London Bridge Train Station

Customer Service Desk

Operating Hours

The service desk at London Bridge train station operates during the following hours:

• Monday - Friday: 6:00 AM to 10:00 PM
• Saturday: 7:00 AM to 9:00 PM
• Sunday: 8:00 AM to 8:00 PM

Services Portfolio

The service desk at London Bridge train station offers a range of services to assist passengers and answer their queries. Some of the services provided include:

1. Ticket Sales and Information: The service desk staff can assist with the purchase of tickets, provide information on fares, and help with any ticket-related queries.
2. Lost and Found: If you have lost or found any items within the station premises, you can report it at the service desk. The staff will assist in recording and managing lost and found items.
3. Timetable and Journey Planning: The service desk provides up-to-date timetable information and can assist with journey planning, including advice on the best routes and connections.
4. Station Facilities: If you have any questions about the station facilities, such as toilets, parking, or accessibility, the service desk staff will be able to provide information and guidance.
5. Assistance for Disabled Passengers: The service desk offers support and assistance for disabled passengers, including information on accessible facilities and mobility services within the station.
6. Customer Feedback: If you have any feedback or complaints regarding your experience at London Bridge train station, the service desk staff will be happy to assist and address your concerns.

Please note that the availability of certain services may vary, and it is recommended to check with the service desk for the most up-to-date information.

Driving Directions

Best Ways to Get There by Car

If you prefer to travel by car, there are several routes you can take to reach London Bridge train station. Here are the best ways to get there by car:

1. Route 1: From the north

If you are coming from the north, you can take the M1 motorway heading south. Continue on the M1 until you reach the junction with the A406, also known as the North Circular Road. Take the A406 eastbound and follow the signs for the A2. Keep following the A2 until you reach London Bridge.

2. Route 2: From the south

If you are coming from the south, you can take the M25 motorway heading clockwise. Continue on the M25 until you reach the junction with the A2. Take the A2 northbound and follow the signs for London Bridge.

3. Route 3: From the east

If you are coming from the east, you can take the A2 heading west. Continue on the A2 until you reach London Bridge.

4. Route 4: From the west

If you are coming from the west, you can take the A40 or the M4 motorway heading east. Continue on the A40 or the M4 until you reach the junction with the A4. Take the A4 eastbound and follow the signs for London Bridge.

Once you reach London Bridge, there are several car parks available near the train station where you can park your vehicle.

Safety Measures

Surveillance Cameras

London Bridge train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of passengers. These cameras are strategically placed throughout the station, monitoring key areas and providing real-time video footage to the security personnel. The presence of surveillance cameras acts as a deterrent to potential criminals and helps in the investigation of any incidents that may occur.

On-Site Security Personnel

London Bridge train station has a team of dedicated on-site security personnel who are trained to handle various security situations. These personnel are present at all times to maintain a safe and secure environment for passengers. They are responsible for monitoring the surveillance camera feeds, patrolling the station, and responding to any security concerns or emergencies that may arise. Their presence provides reassurance to passengers and ensures a quick response in case of any security incidents.

Emergency Call Buttons

In case of an emergency, London Bridge train station is equipped with emergency call buttons strategically located throughout the premises. These call buttons are easily accessible and provide a direct line of communication to the station's security personnel and emergency services. Passengers can use these call buttons to report any suspicious activities, medical emergencies, or other security concerns they may encounter. The prompt response from the security personnel ensures a swift resolution to any emergency situation.

First Aid Stations

London Bridge train station has designated first aid stations to provide immediate medical assistance to passengers in need. These stations are equipped with essential medical supplies and staffed by trained personnel who can administer basic first aid treatment. In case of minor injuries or medical emergencies, passengers can seek assistance at these stations. For more serious medical situations, the staff at the first aid stations can coordinate with the appropriate emergency services and ensure timely medical attention.

Lost And Found Office

Hours and Location

The Lost and Found Office at London Bridge train station provides assistance to passengers who have lost or found items during their journey. Here are the hours of operation and the location of the office:

The Lost and Found Office is conveniently located within the London Bridge train station. Upon entering the station, head towards the main concourse and look for the office near the ticket barriers. The staff at the office will be happy to assist you with any lost or found items.

Procedures for Retrieving Lost Items

If you have lost an item during your journey, here are the procedures to follow in order to retrieve it:

1. Contact the Lost and Found Office as soon as you realize that you have lost an item. You can reach them by phone or visit the office in person during their operating hours.
2. Provide a detailed description of the lost item. This includes any unique characteristics, brand name, color, or any other identifying features that can help in the identification process.
3. If the item is found and matches the description provided, you will be required to provide proof of ownership. This can be in the form of a receipt, serial number, or any other documentation that establishes your ownership of the item.
4. Once the ownership is verified, you can arrange for the collection of your lost item. The Lost and Found Office may require you to present a valid identification document for security purposes.
5. If you are unable to collect the item in person, you can authorize someone else to collect it on your behalf. In this case, the authorized person must provide a signed letter of authorization along with their own identification document.

Note: It is recommended to report any lost items as soon as possible to increase the chances of recovery. The Lost and Found Office will do their best to assist you, but please note that they may not be able to recover all lost items.

Remember to double-check your belongings before leaving the train or the station in order to reduce the risk of losing any valuable items. If you have any further questions or need assistance, feel free to reach out to the Lost and Found Office at London Bridge train station.

Emergency Procedures And Contacts

Emergency Exits

In the event of an emergency at London Bridge train station, it is important to know the location of the emergency exits. These exits are strategically placed throughout the station to ensure safe evacuation in case of fire, natural disasters, or other emergencies.

Here are the emergency exits at London Bridge train station:

1. Main Entrance: Located at the front of the station, near the ticket barriers.
2. Side Entrance: Located on the side of the station, near the taxi rank.
3. Platform Exits: There are multiple platform exits on each platform, clearly marked with signage.
4. Underground Exits: The station has underground exits that lead to the street level.

It is important to familiarize yourself with the location of these exits upon entering the station, so you can easily find your way out in case of an emergency.

First Aid Stations

In case of injuries or medical emergencies, London Bridge train station is equipped with first aid stations. These stations are staffed by trained personnel who can provide immediate assistance and basic medical care.

Here are the first aid stations at London Bridge train station:

1. Main Concourse: Located near the entrance, the main concourse first aid station is easily accessible to passengers.
2. Platform First Aid Points: Each platform has designated first aid points where passengers can seek medical assistance.

If you require any medical assistance while at the station, do not hesitate to approach the nearest first aid station or ask a member of staff for help.

Emergency Contacts

In case of emergencies or to report any suspicious activities at London Bridge train station, it is important to have the necessary contact information on hand. Here are the important emergency contacts:

Emergency Services: Dial 999

Non-Emergency Police: Dial 101

London Bridge Station Control: +44 (0)20 1234 5678

Save these numbers in your phone or keep them easily accessible, so you can quickly reach out for help when needed.

Transportation Links

Trams

London Bridge train station does not have direct tram links. However, there are tram stops located nearby that provide convenient access to various parts of the city.

Other Lines

London Bridge train station is well-connected to various other train lines, making it easy for travelers to explore different destinations. Some of the major train lines that operate from London Bridge include:

• South Eastern Railway
• Thameslink
• Southern
• Great Northern

Taxi Stands

London Bridge train station has designated taxi stands where passengers can easily find taxis for their onward journeys. These stands are located outside the main entrance of the station, providing convenient access to taxi services.

Bus Stops

London Bridge train station is well-served by numerous bus routes, offering convenient transportation options for travelers. The bus stops are located just outside the station, providing easy access to different parts of the city.

Ride-Sharing Zones

London Bridge train station has designated ride-sharing zones where passengers can easily access popular ride-sharing services such as Uber and Lyft. These zones are conveniently located near the main entrance of the station, providing a hassle-free experience for travelers.

Airport Transfers

Airport Distance

The London Bridge train station is located in the heart of London, making it easily accessible from various airports in the city. Here are the distances from some major airports:

• London Heathrow Airport - approximately 18 miles
• London Gatwick Airport - approximately 26 miles
• London City Airport - approximately 7 miles

Transfers Price and Payment Options

The price of airport transfers from London Bridge train station can vary depending on the chosen mode of transportation and the specific airport. Here are some estimated prices:

• Taxi: £50-£80
• Private Car: £40-£60
• Shared Shuttle: £20-£30

Payment options for airport transfers include cash, credit/debit cards, and mobile payment apps. It's always a good idea to check with the service provider in advance to confirm their accepted payment methods.

Airport Transfers Essentials

When planning your airport transfers from London Bridge train station, keep the following essentials in mind:

• Check the operating hours of your chosen mode of transportation to ensure they align with your travel schedule.
• Book your airport transfer in advance to secure your spot and avoid last-minute hassles.
• Make sure to have the necessary contact information of the service provider in case of any changes or emergencies.

Types of Airport Transfers Available

There are several types of airport transfers available from London Bridge train station:

1. Taxis: Convenient and direct transportation option, especially for those carrying heavy luggage.
2. Private Cars: Offers privacy and comfort with personalized service.
3. Shared Shuttles: Cost-effective option for budget-conscious travelers.

Booking Airport Transfers

Booking airport transfers from London Bridge train station can be done through various online platforms, mobile apps, or directly with the service providers. It is recommended to compare prices and read reviews before making a booking to ensure a reliable and satisfactory experience.

Airport Transfers Arrival

Upon arrival at London Bridge train station, follow the signs to the designated meeting point for your chosen airport transfer service. If you have pre-booked, make sure to check the instructions provided by the service provider for a smooth pickup.

Airport Transfers Departures

When departing from London Bridge train station, plan your airport transfer in advance to allow enough time for travel and potential traffic delays. Confirm the pickup location and time with the service provider to ensure a stress-free departure experience.

Peak Travel Times

Weekdays

During weekdays, London Bridge train station experiences heavy footfall during the morning and evening rush hours. The station is busiest between 7:30 am to 9:30 am and 5:00 pm to 7:00 pm as commuters travel to and from work.

Weekends

On weekends, London Bridge train station sees a slightly different pattern of peak travel times. The station is busiest during mid-morning to early afternoon, usually between 10:00 am and 3:00 pm, as tourists and leisure travelers make their way to popular attractions and events in and around London.

Special Days

On special days, such as public holidays or major events, London Bridge train station experiences increased passenger traffic throughout the day. These days include bank holidays, major sporting events, and festive occasions. It is advisable to plan your journey in advance and allow extra time for travel during these peak periods.

School Days

During school days, London Bridge train station sees additional peak travel times during the morning and afternoon when students commute to and from school. The station is typically busier between 8:00 am and 9:00 am and 3:00 pm and 4:00 pm.

Fridays

Fridays, particularly during the evening rush hour, can be exceptionally busy at London Bridge train station. Many people travel out of the city for weekend getaways or social activities. The station experiences high passenger volumes between 5:00 pm and 7:00 pm on Fridays.

💡 London Bridge train station has a diverse range of amenities and facilities, including shops, restaurants, and cafes. If you find yourself waiting during peak travel times, take advantage of the station's offerings to make your journey more enjoyable.

National Operators

Types of regular services provided

• Great Western Railway (GWR): GWR operates regular services to various destinations in the southwest and west of England, including Bristol, Bath, and Cardiff.
• South Western Railway (SWR): SWR provides regular services to destinations in the southwest and south of England, such as Southampton, Bournemouth, and Portsmouth.
• Thameslink: Thameslink offers regular services connecting stations in central London with destinations in the southeast, including Brighton, Cambridge, and Gatwick Airport.
• Southeastern: Southeastern operates regular services between London and destinations in Kent, such as Canterbury, Dover, and Margate.
• London Northwestern Railway (LNR): LNR provides regular services to destinations in the West Midlands and northwest of England, including Birmingham, Liverpool, and Manchester.

Punctuality and reliability

All the national operators strive to maintain high levels of punctuality and reliability. They have dedicated teams and systems in place to monitor and improve their service performance. However, occasional delays or disruptions may occur due to factors beyond their control, such as weather conditions or infrastructure issues.

Passenger Amenities

Passenger amenities vary depending on the operator and the specific station. However, most stations served by national operators offer facilities such as waiting areas, ticket offices, toilets, and refreshment options like cafes or shops.

Ticketing and fare Information

Each national operator has its own ticketing system, but passengers can typically buy tickets through various channels:

• Online: Tickets can be purchased directly from the operator's website or through third-party ticketing platforms.
• Mobile apps: Some operators offer mobile apps that allow users to buy and manage their tickets digitally.
• Ticket offices: Many stations have ticket offices where passengers can buy tickets in person.

Payment methods accepted generally include cash, credit/debit cards, and mobile payment options like Apple Pay or Google Pay. Refunds and cancellations are subject to the operator's specific terms and conditions, so it's advisable to check their website or contact customer service for detailed information.

Boarding platforms and broad information

At London Bridge train station, the national operators have designated platforms for their services. Passengers can find information about the platform number for their train on departure boards throughout the station. It's important to check the boards regularly for any platform changes or updates.

When boarding the train, passengers should ensure they are in the correct carriage and have a valid ticket or digital pass ready for inspection. It's also advisable to arrive at the platform a few minutes before the scheduled departure time to avoid any last-minute rush.

💡 London Bridge train station is one of the busiest and most well-connected stations in London, providing easy access to various parts of the city and beyond. Make sure to plan your journey in advance and consider the different national operators' services to reach your desired destination conveniently.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects London Bridge train station to various cities in Europe, including Paris, Brussels, and Amsterdam.

Types of regular services provided:

• Eurostar offers direct services to major European cities, providing a convenient and efficient mode of transportation.
• Trains run at high speeds, allowing passengers to reach their destination quickly.

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. Trains are usually on time, and delays are rare.

Passenger Amenities:

• The trains are equipped with comfortable seating, ample legroom, and free Wi-Fi.
• Passengers can enjoy a variety of food and beverage options on board.

Ticketing and fare Information:

To buy tickets for Eurostar, passengers can visit the official Eurostar website or use third-party platforms. Payment methods include credit/debit cards and mobile payment apps. Refunds and cancellations are subject to Eurostar's terms and conditions.

Boarding platforms and broad information:

Eurostar trains usually depart from platforms 1-6 at London Bridge train station. Passengers are advised to arrive at the station at least 30 minutes prior to departure.

2. Thalys

Thalys is another international train operator that connects London Bridge train station to cities like Paris, Brussels, and Cologne.

Types of regular services provided:

• Thalys offers high-speed services between London Bridge and various European cities.
• Trains provide a comfortable and efficient mode of travel for passengers.

Punctuality and reliability:

Thalys is known for its punctuality and reliability. Trains generally run on schedule.

Passenger Amenities:

• The trains are equipped with comfortable seating, power outlets, and free Wi-Fi.
• Passengers can enjoy a selection of food and drinks during their journey.

Ticketing and fare Information:

Tickets for Thalys can be purchased online through their official website or authorized ticketing agents. Payment methods include credit/debit cards and mobile payment apps. Refund and cancellation policies vary depending on the fare type.

Boarding platforms and broad information:

Thalys trains usually depart from platforms 7-12 at London Bridge train station. Passengers are advised to arrive at the station at least 30 minutes before departure.

3. Eurotunnel Le Shuttle

Eurotunnel Le Shuttle provides a unique transportation option for passengers traveling between London Bridge train station and various European destinations.

Types of regular services provided:

• Eurotunnel Le Shuttle operates a vehicle transport service, allowing passengers to travel with their cars or motorcycles.
• Passengers can drive onto the shuttle train and cross the English Channel.

Punctuality and reliability:

Eurotunnel Le Shuttle is known for its punctuality and reliability. The shuttle trains run on a fixed schedule.

Passenger Amenities:

• The shuttle trains provide comfortable seating and a relaxing environment during the crossing.
• Passengers can access facilities such as restrooms and refreshment areas.

Ticketing and fare Information:

Tickets for Eurotunnel Le Shuttle can be purchased online or at the station. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to Eurotunnel's terms and conditions.

Boarding platforms and broad information:

Eurotunnel Le Shuttle departs from designated vehicle check-in areas at London Bridge train station. Passengers are advised to arrive at least 30 minutes before their designated departure time.

💡 One unique insight is that traveling with Eurotunnel Le Shuttle provides the convenience of taking your own vehicle, allowing for more flexibility and freedom during your trip.