Ipswich (IPS)

Customer Service Desk

Operating Hours

The Service Desk at Ipswich (IPS) train station operates during the following hours:

• Monday to Friday: 6:00 AM to 10:00 PM
• Saturday: 6:30 AM to 10:00 PM
• Sunday: 7:00 AM to 10:00 PM

Services Portfolio

The Service Desk at Ipswich train station offers a range of services to assist passengers:

Ticket Sales

The Service Desk provides ticket sales for all train services departing from Ipswich station. Passengers can purchase single or return tickets, as well as season tickets and railcards.

Information and Assistance

The staff at the Service Desk are available to provide information and assistance to passengers. Whether you need directions, travel advice, or help planning your journey, they are there to assist you.

Lost and Found

If you have lost an item during your journey or at the station, you can report it to the Service Desk. They will help you with the necessary procedures and try to reunite you with your belongings.

Accessibility Support

The Service Desk is equipped to provide support for passengers with disabilities or mobility issues. They can assist with boarding and alighting the trains, as well as providing information on accessible facilities at the station.

Customer Feedback

If you have any feedback or complaints regarding your experience at Ipswich station, the Service Desk is the place to go. They will listen to your feedback and take necessary actions to address any concerns.

General Inquiries

For any other general inquiries or questions, the Service Desk is happy to assist. They can provide information on station facilities, train schedules, and any other information you may need during your journey.

Emergency Procedures And Contacts

Emergency Exits

• The Ipswich train station is equipped with clearly marked emergency exits located throughout the station.
• In case of an emergency, follow the instructions provided by station staff and signage to safely evacuate the premises.
• Do not use elevators during an emergency situation. Instead, use the stairs to exit the station.

First Aid Stations

The Ipswich train station has dedicated first aid stations to provide immediate assistance in case of medical emergencies. These stations are staffed by trained professionals who are ready to help.

If you or someone around you requires medical attention, approach the nearest station staff member who will guide you to the first aid station.

Emergency Contacts

In case of an emergency at the Ipswich train station, please contact the following authorities:

Make sure to provide clear and accurate information about the emergency when contacting the authorities.

Safety Measures

Surveillance Cameras

Ipswich train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering all key areas such as platforms, entrances, and ticketing areas. The surveillance cameras are monitored by trained security personnel who are responsible for maintaining a safe environment at all times.

On-Site Security Personnel

To further enhance the safety measures, Ipswich train station has dedicated on-site security personnel who are available round the clock. These trained professionals are responsible for patrolling the station premises, monitoring the CCTV cameras, and responding promptly to any security concerns or incidents that may arise. The presence of on-site security personnel provides an added sense of security for passengers and visitors.

Emergency Call Buttons

In case of any emergency or immediate assistance required, Ipswich train station is equipped with emergency call buttons located at various points throughout the station. These call buttons are easily accessible and can be used to quickly alert the on-site security personnel or other relevant authorities. The emergency call buttons are clearly marked and provide a direct line of communication in case of any safety or security issues.

First Aid Stations

Ipswich train station understands the importance of providing immediate medical assistance in case of any injuries or medical emergencies. Therefore, the station is equipped with first aid stations that are easily accessible to passengers and visitors. These stations are stocked with essential first aid supplies and are staffed by trained professionals who can provide basic medical assistance until further medical help arrives, if required.

Lost And Found Office

Hours and Location

The Lost and Found Office at Ipswich train station is dedicated to helping passengers who have lost or found items during their journey. Here are the hours and location details:

The Lost and Found Office is conveniently located within the Ipswich train station premises. You can find it near the main entrance, next to the ticketing counter. Look for the signs that say "Lost and Found Office" to easily locate the office.

Procedures for Retrieving Lost Items

1. Report your lost item: As soon as you realize that you have lost something, visit the Lost and Found Office and report the details of your lost item. Provide as much information as possible, such as a description of the item, the date and time you lost it, and any identifying features.
2. Check regularly: The Lost and Found Office diligently catalogues all found items and tries to match them with lost reports. Make sure to check back regularly to see if your lost item has been found.
3. Provide proof of ownership: If your lost item has been found and identified, you will need to provide proof of ownership. This can be done by providing a detailed description, any relevant receipts or documentation, or any other evidence that establishes your ownership of the item.
4. Collect your item: Once your ownership has been verified, you can collect your lost item from the Lost and Found Office during their operating hours. You may be required to sign a release form acknowledging that you have received your item.

Please note that the Lost and Found Office at Ipswich train station is not responsible for items that are lost or damaged during transit. It is always recommended to keep your belongings secure and take necessary precautions while traveling.

Transportation Links

Trams

Ipswich train station does not have direct tram connections. However, there are several tram stops located near the station, providing convenient access to various parts of the city.

Other Lines

In addition to the train services, Ipswich train station is well-connected to other forms of public transportation, including buses and taxis.

Taxi Stands

There are designated taxi stands located near Ipswich train station, making it easy for travelers to hail a cab and reach their destination quickly.

Bus Stops

Ipswich train station is surrounded by several bus stops, which offer a convenient way to travel to different areas of the city. Buses operate frequently and cover a wide range of routes.

Ride-Sharing Zones

Ride-sharing services, such as Uber and Lyft, are available in Ipswich. The train station provides designated pick-up and drop-off points for these services, allowing travelers to utilize them for their transportation needs.

Driving Directions

Best Routes to Ipswich Train Station

When it comes to driving to Ipswich Train Station, there are several routes you can take depending on your starting point. Here are some of the best ways to get there by car:

Route 1: A14

If you are coming from the west, the A14 is one of the most convenient routes to Ipswich Train Station. This major road connects the Midlands with the East Coast and passes through Ipswich. Follow the signs for Ipswich and then look for the signs directing you to the train station.

Route 2: A12

If you are traveling from the south or east, the A12 is a popular route to Ipswich. This road runs along the east coast of England and provides easy access to Ipswich Train Station. Take the A12 towards Ipswich and follow the signs for the train station.

Route 3: A137

If you are coming from the north, the A137 is a good option to reach Ipswich Train Station. This road runs from Ipswich to Colchester and connects with other major routes in the area. Follow the A137 towards Ipswich and then look for the signs leading you to the train station.

Route 4: A1156

If you are already in Ipswich and need to navigate the local roads, the A1156 is a useful route to reach the train station. This road runs from the city center to the station and is well-signposted. Follow the A1156 and look for the signs directing you to the train station.

Important Tips

• Use GPS or a reliable navigation app to ensure you stay on the correct route and avoid any traffic delays.
• Plan your journey in advance and allow extra time for potential congestion, especially during peak travel hours.
• There are parking facilities available at Ipswich Train Station, but they may have limited spaces. Consider arriving early to secure a spot.

Remember to always follow the traffic rules and regulations, and drive safely on your way to Ipswich Train Station.

Airport Transfers

Airport Distance

The distance between Ipswich train station and the nearest airport varies depending on the airport you choose. Here are the distances to some popular airports:

• Heathrow Airport: Approximately 95 miles
• Gatwick Airport: Approximately 100 miles
• London City Airport: Approximately 70 miles

Transfers Price and Payment Options

The price of airport transfers from Ipswich train station may vary depending on several factors such as the distance, the type of transfer, and the number of passengers. It is recommended to check with the transfer service providers for the most accurate and up-to-date pricing information. Payment options typically include cash, credit/debit cards, and online payment methods.

Airport Transfers Essentials

When planning your airport transfer, there are a few essential things to consider:

• Book in advance to ensure availability and secure the best rates.
• Provide accurate details of your flight and arrival/departure times.
• Double-check the meeting point or pickup location specified by the transfer service.
• Consider any additional services or special requirements you may need, such as child seats or wheelchair accessibility.

Types of Airport Transfers Available

Various types of airport transfers are available from Ipswich train station:

1. Private Transfers: A dedicated vehicle exclusively for you and your group, offering privacy and convenience.
2. Shared Transfers: Shared with other passengers traveling in the same direction, usually more cost-effective.
3. Shuttle Services: Scheduled transfers with multiple stops, suitable for budget-conscious travelers.
4. Taxi Services: On-demand taxis can be hailed directly from the train station or booked in advance.

Booking Airport Transfers

Booking airport transfers from Ipswich train station can be done through various channels:

• Online: Many transfer service providers have online booking platforms where you can easily make your reservation.
• Phone: Some companies provide a phone number for bookings, allowing you to speak directly with a representative.
• Travel Agencies: Local travel agencies can assist you in booking airport transfers as part of your travel package.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage and proceed to the designated meeting point specified by the transfer service.
2. Look for representatives holding signs with your name or the transfer company's logo.
3. Confirm your identity and provide any necessary documentation or booking details.
4. Follow the instructions of the transfer service provider and board the allocated vehicle.

Airport Transfers Departures

When departing from Ipswich train station, follow these steps for a hassle-free transfer:

1. Check the pickup time specified by the transfer service and be ready at the designated location.
2. Ensure you have all your belongings and necessary travel documents.
3. Board the allocated vehicle and enjoy a comfortable journey to the airport.
4. Arrive at the airport with ample time before your flight departure for check-in and security procedures.

Peak Travel Times

Weekdays

During weekdays, the Ipswich train station experiences peak travel times during the morning and evening rush hours. Commuters and business travelers can expect higher passenger volumes from 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM. It is advisable to plan your travel accordingly and arrive early to secure a seat.

Weekends

On weekends, the peak travel times at Ipswich train station are typically during mid-morning and late afternoon. Families and tourists visiting Ipswich for leisure activities tend to travel between 10:00 AM and 12:00 PM, as well as between 3:00 PM and 6:00 PM. If you prefer a quieter journey, consider traveling outside of these peak hours.

Special Days

On special days such as public holidays, significant local events, or during the festive season, Ipswich train station experiences an increase in passenger traffic throughout the day. It is advisable to plan your journey well in advance and expect longer queues and busier trains. Check for any service updates or disruptions to ensure a smooth travel experience.

School Days

During school days, the Ipswich train station experiences peak travel times in the early morning and mid-afternoon. Students and their families commute to and from schools, causing higher passenger volumes between 7:30 AM and 9:00 AM, as well as between 3:00 PM and 5:00 PM. Consider adjusting your travel plans to avoid these busy periods.

Fridays

Fridays at Ipswich train station tend to have peak travel times in the late afternoon and evening. Many people head home for the weekend or travel to nearby towns for social activities. Expect higher passenger volumes between 4:00 PM and 7:00 PM. To ensure a comfortable journey, plan your travel in advance and allow extra time for potential delays.

💡 Being mindful of the peak travel times at Ipswich train station can help you plan your journey more efficiently. Consider traveling during off-peak hours or using alternative transportation methods to avoid crowded trains. Stay updated with service alerts and enjoy a smoother travel experience.

National Operators

1. Great Western Railway (GWR)

Types of regular services provided:

GWR operates regular train services to and from Ipswich station, connecting it to various destinations across the country. These services include both local and long-distance routes, catering to the needs of both commuters and travelers.

Punctuality and reliability:

GWR is known for its commitment to punctuality and reliability. They strive to ensure that trains depart and arrive on time, providing a seamless travel experience for passengers.

Passenger Amenities:

Ipswich station offers various passenger amenities provided by GWR, including waiting areas, seating, and restroom facilities. Passengers can also enjoy onboard Wi-Fi services and refreshments during their journey.

Ticketing and fare information:

Passengers can purchase tickets for GWR services through various channels, such as the GWR website, mobile app, ticket vending machines, or ticket offices at the station. Payment methods include cash, card, and contactless payments. GWR also offers a range of ticket types, including single, return, and season tickets, with options for discounts and railcards. Refunds and cancellations are subject to GWR's terms and conditions, which can be found on their website.

Boarding platforms and broad information:

Ipswich station has multiple platforms where GWR trains arrive and depart. The specific platform for each train is announced on departure boards within the station. Passengers are advised to check the boards and listen for announcements to ensure they board the correct train.

2. Greater Anglia

Types of regular services provided:

Greater Anglia operates a comprehensive network of train services from Ipswich station, serving both local and regional destinations in East Anglia and beyond. Their services include both commuter trains and longer-distance routes.

Punctuality and reliability:

Greater Anglia is committed to providing punctual and reliable train services. They continuously monitor and improve their operations to minimize delays and disruptions, ensuring a smooth journey for passengers.

Passenger Amenities:

Ipswich station offers a range of passenger amenities provided by Greater Anglia, including waiting areas, seating, and restroom facilities. Passengers can also access onboard Wi-Fi and enjoy refreshments available on certain trains.

Ticketing and fare information:

Passengers can purchase tickets for Greater Anglia services through various channels, including their website, mobile app, ticket vending machines, or ticket offices at the station. Payment methods accepted include cash, card, and contactless payments. Greater Anglia offers various ticket types, such as single, return, and season tickets, with options for discounts and railcards. Information regarding refunds and cancellations can be found on their website.

Boarding platforms and broad information:

Ipswich station has multiple platforms where Greater Anglia trains operate. The specific platform for each train is displayed on departure boards within the station. Passengers are advised to check the boards and listen for announcements to ensure they board the correct train.

International Operators

Types of regular services provided

International operators at Ipswich train station provide regular services to various destinations outside of the United Kingdom. These services primarily cater to travelers who are looking to explore different countries and experience new cultures. The types of services offered by these international operators include:

• High-speed trains
• Regional trains
• InterCity trains
• Eurostar services

Punctuality and reliability

The international operators at Ipswich train station are known for their punctuality and reliability. They strive to maintain a high level of service by ensuring that their trains depart and arrive on time. Passengers can rely on these operators to provide a smooth and efficient travel experience.

Passenger Amenities

Passengers traveling with international operators at Ipswich train station can enjoy a range of amenities to enhance their journey. These amenities may include:

• Comfortable seating with ample legroom
• On-board Wi-Fi
• Power outlets for charging electronic devices
• Food and beverage services
• Accessible facilities for passengers with disabilities

Ticketing and fare Information

When it comes to purchasing tickets for international train travel, passengers have various options available to them. Here is some key information regarding ticketing and fares:

• How to Buy Tickets: Tickets can be purchased online through the official websites of the international operators or through third-party ticketing platforms.
• Payment Methods: Most international operators accept major credit and debit cards for online ticket purchases. Some operators may also accept alternative payment methods such as PayPal.
• Refunds and Cancellations: The refund and cancellation policies vary depending on the specific international operator. Passengers are advised to carefully review the terms and conditions before making a purchase.

Boarding platforms and broad information

International trains at Ipswich train station usually have dedicated boarding platforms. Passengers can easily locate their boarding platform by referring to the information boards or seeking assistance from station staff. It is important to arrive at the station well in advance to ensure a smooth boarding process.

💡 Ipswich train station serves as a convenient gateway for travelers looking to embark on international train journeys. With a variety of regular services provided by international operators, passengers can explore different countries and enjoy a seamless travel experience.