Hove

Customer Service Desk

Operating Hours

The service desk at Hove train station operates during the following hours:

• Monday to Friday: 6:00 AM - 9:00 PM
• Saturday: 7:00 AM - 8:00 PM
• Sunday: 8:00 AM - 7:00 PM

Services Portfolio

The service desk at Hove train station provides a range of services to assist passengers and enhance their travel experience. These services include:

1. Ticket Sales: The service desk offers ticket sales for all train services departing from Hove station. Whether you need a single ticket, a return ticket, or a season pass, the friendly staff at the service desk will be able to assist you in choosing the right option for your journey.
2. Travel Information: If you have any questions or need assistance with planning your journey, the service desk staff are knowledgeable and can provide you with up-to-date travel information, including train times, platform numbers, and any disruptions or delays.
3. Lost and Found: If you have lost an item while traveling through Hove station, the service desk can help. They have a dedicated Lost and Found service to assist passengers in locating and reclaiming lost items. Simply report your lost item to the service desk, and they will do their best to help you retrieve it.
4. Customer Assistance: The service desk staff are trained to provide customer assistance and support. If you have any concerns, questions, or need help with accessibility, the service desk is there to assist you. They can provide guidance on accessible routes, help with luggage, and offer general assistance to ensure your journey is as comfortable as possible.

These are just some of the services available at the service desk of Hove train station. The staff are friendly, knowledgeable, and dedicated to providing excellent customer service to all passengers.

Safety Measures

Surveillance Cameras

Hove Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station to provide maximum coverage and monitoring.

The surveillance cameras help deter criminal activities and provide valuable evidence in case of any incidents or emergencies. They are monitored by trained security personnel who are responsible for maintaining a safe environment at the station.

Please note that the footage captured by these cameras is strictly for security purposes and is handled in accordance with local privacy laws and regulations.

On-Site Security Personnel

Hove Train Station has a dedicated team of on-site security personnel who are trained to handle various situations and ensure the safety of everyone at the station. These security personnel are present 24/7 and are easily identifiable by their uniforms or badges.

Their primary role is to maintain order, respond to emergencies, and assist passengers with any security-related concerns. They work closely with local law enforcement agencies to ensure a coordinated response in case of any incidents.

If you have any security concerns or need assistance while at Hove Train Station, do not hesitate to approach one of the on-site security personnel. They are there to help and ensure your safety.

Emergency Call Buttons

Hove Train Station is equipped with emergency call buttons that are strategically located throughout the premises. These call buttons provide a direct line of communication to the station's security personnel or emergency services.

In case of an emergency or if you witness any suspicious activity, you can press one of these buttons to quickly summon assistance. The security personnel will respond promptly and take appropriate action to address the situation.

It is important to note that these emergency call buttons should only be used in genuine emergencies or situations that require immediate attention. Misuse of these buttons can divert resources and delay response times for genuine emergencies.

First Aid Stations

Hove Train Station has designated first aid stations to provide immediate medical assistance to anyone in need. These stations are staffed with trained personnel who can administer basic first aid and assess the severity of injuries.

If you or someone around you requires medical attention, approach one of the station staff or on-site security personnel who will guide you to the nearest first aid station. These stations are equipped with essential medical supplies to address minor injuries and provide initial care before professional medical help arrives.

Please note that the first aid stations at Hove Train Station are not meant to replace professional medical care. In case of serious injuries or medical emergencies, it is always advisable to call emergency services or seek medical help from the nearest hospital.

Lost And Found Office

Hours and Location

The Lost and Found Office at Hove train station is here to help you retrieve any lost items during your travels. Here are the details you need to know:

• Location: The Lost and Found Office is conveniently located at Hove train station.
• Hours: The office is open during the following hours:

Procedures for Retrieving Lost Items

If you have lost an item at Hove train station, follow these simple steps to retrieve it:

1. Contact the Lost and Found Office: Call or visit the office to report your lost item as soon as possible.
2. Provide Detailed Description: Provide as much information as you can about the lost item, including its description, the date and time it was lost, and any distinctive features.
3. Wait for Confirmation: The Lost and Found Office will search their records and contact you if your item has been found. Please note that it may take some time for them to locate and process your lost item.
4. Collect Your Item: Once your lost item has been located, you will be notified on how to collect it. Make sure to bring a valid identification document when picking up your item.

Please note that the Lost and Found Office will hold lost items for a certain period of time before they are disposed of or donated to charity, so it's important to report your lost item as soon as possible.

Emergency Procedures And Contacts

Emergency Exits

Hove train station prioritizes the safety of its passengers and has multiple emergency exits strategically placed throughout the premises. In the event of an emergency, it is crucial to know the location of these exits for a quick and safe evacuation.

First Aid Stations

Hove train station is equipped with first aid stations to provide immediate medical assistance to anyone in need. These stations are staffed with trained professionals who can administer basic first aid and provide initial care until further medical help arrives.

Contacts

In case of an emergency or if you require any assistance while at Hove train station, here are some important contacts:

Emergency Services: Dial 999

Station Security: +44 (0)1234 567890

Station Manager: +44 (0)1234 567891

It is important to save these contact numbers in your phone for quick access during any unforeseen circumstances.

Transportation Links

Trams

The Hove train station is conveniently located near several tram stops, providing easy access to different parts of the city. The tram system in Hove is known for its reliability and efficiency, making it a popular choice for locals and visitors alike.

Other Lines

In addition to trams, there are several other transportation lines that can be accessed from Hove train station. These lines include buses, taxis, and ride-sharing services, offering a variety of options for getting around the city.

Taxi Stands

If you prefer a more direct and convenient mode of transportation, there are taxi stands located near Hove train station. Taxis are readily available and can take you directly to your destination, whether it's a hotel, attraction, or business meeting.

Bus Stops

Hove train station is well-connected to the local bus network, with several bus stops in close proximity. Buses offer a convenient and affordable way to explore the city, with routes that cover a wide range of destinations.

Ride-Sharing Zones

Ride-sharing services have become increasingly popular in Hove, and there are designated zones near the train station where you can easily request a ride. These services offer a convenient and cost-effective way to travel around the city, especially for larger groups or families.

Driving Directions

The Best Ways to Get There by Car

Driving to Hove train station is a convenient and efficient way to reach your destination. Here are the best ways to get there by car:

1. From London:

If you're coming from London, the easiest route is to take the A23 and continue onto the A27. Follow the signs for Hove and the train station will be on your left.

2. From Brighton:

If you're already in Brighton, you can reach Hove train station by following the A270 southbound. Keep going straight until you see the signs for the station.

3. From Gatwick Airport:

If you're flying into Gatwick Airport, you can reach Hove train station by taking the M23 southbound. Continue onto the A23 and then onto the A27. Follow the signs for Hove and the train station will be on your left.

4. From Southampton:

If you're coming from Southampton, the best route is to take the A27 eastbound. Follow the signs for Hove and the train station will be on your left.

It's important to note that traffic conditions may vary, so it's always a good idea to check for any road closures or delays before you start your journey. Additionally, be sure to follow any local traffic regulations and parking restrictions near the train station.

Airport Transfers

Airport Distance

The distance from Hove train station to the nearest airport varies depending on the airport you choose:

• Gatwick Airport: Approximately 22 miles
• Heathrow Airport: Approximately 69 miles
• Luton Airport: Approximately 99 miles
• London City Airport: Approximately 68 miles

Transfers Price and Payment Options

The price of airport transfers from Hove train station to the nearby airports can vary based on several factors such as the distance, time of travel, and the type of transfer service chosen. It is recommended to check with the service providers for the most accurate and up-to-date pricing information.

Payment options for airport transfers typically include cash, credit/debit cards, and online payment platforms. Some service providers may also offer discounts or promotions for advance bookings or frequent travelers.

Airport Transfers Essentials

When planning for airport transfers, it is essential to consider the following:

• Arrival and departure times of your flight
• Number of passengers and amount of luggage
• Mode of transportation (private car, shuttle bus, taxi, etc.)
• Additional services or requirements (such as child seats or wheelchair accessibility)

Types of Airport Transfers Available

There are various types of airport transfers available from Hove train station:

1. Private Car Transfers: Offers personalized and direct transportation to the airport.
2. Shuttle Bus Services: Shared transportation with multiple stops along the route.
3. Taxi Services: Convenient and on-demand transportation option.
4. Public Transportation: Buses or trains connecting the train station to the airport.

Booking Airport Transfers

Booking airport transfers can be done through various channels:

• Online platforms: Websites of service providers or travel agencies.
• Phone reservations: Contacting the service provider directly.
• Mobile applications: Booking through dedicated travel apps.

It is advisable to book airport transfers in advance to ensure availability and to secure the best rates.

Airport Transfers Arrival

Upon arrival at the airport, follow the signs or instructions to the designated meeting point for your chosen transfer service. If you have pre-booked a private car or taxi, your driver will typically be waiting for you at a specified location with a sign displaying your name.

For shuttle bus services or public transportation, refer to the information boards or ask airport staff for directions to the appropriate pickup area.

Airport Transfers Departures

When departing from the airport, ensure that you have the necessary information regarding your transfer service. If you have pre-booked a private car or taxi, confirm the pickup time and location with the service provider.

For shuttle bus services or public transportation, check the schedules and departure points to plan your journey back to Hove train station.

Peak Travel Times

Weekdays

On weekdays, Hove Train Station experiences the busiest periods during the morning and evening rush hours. Commuters traveling to and from work fill the platforms, resulting in increased footfall and longer queues at ticket counters and ticket machines. The peak morning travel time is typically between 7:30 AM and 9:00 AM, while the evening rush hour starts around 5:00 PM and lasts until 7:00 PM. If you're planning to travel during these times, it's advisable to arrive a bit earlier to avoid any potential delays.

Weekends

Weekends at Hove Train Station tend to have a more relaxed atmosphere compared to weekdays. While there may be some increase in passenger numbers, especially during the morning hours, it is generally less crowded. Families, tourists, and leisure travelers often use the weekends to explore the area or visit nearby attractions. If you're traveling on a weekend, you can expect shorter queues and a more leisurely experience at Hove Train Station.

Special Days

During special days, such as public holidays or major events in the area, Hove Train Station can experience a significant increase in passenger volume. These days are characterized by crowded platforms, longer waiting times, and a bustling atmosphere. It is recommended to plan your journey well in advance, book tickets online if possible, and arrive with plenty of time to spare to ensure a smooth travel experience.

School Days

During school days, Hove Train Station sees increased activity during the morning and afternoon hours. Students commuting to and from school contribute to the passenger numbers, particularly during the designated school travel times. It is important to be mindful of this when planning your journey, as there may be more congestion on platforms and in trains during these periods.

Fridays

Fridays at Hove Train Station can be a mixed bag in terms of passenger volume. In the morning, there may be a slight increase in commuters as people head to work, but it is generally less busy compared to the rest of the weekdays. However, during the evening, there might be a surge in travelers as people start their weekend getaways or return home after a week of work. It's always a good idea to check the train schedules and plan your journey accordingly to avoid any potential delays.

💡 Despite the peak travel times, Hove Train Station offers a variety of amenities to make your journey more comfortable. From shops and cafes to free Wi-Fi access, you can find everything you need while waiting for your train. Additionally, staying up-to-date with any travel alerts or disruptions can help you navigate the station more efficiently.

National Operators

1. Southern Railway

Southern Railway is one of the primary operators at Hove train station, providing regular services to various destinations. Here's what you need to know:

Types of regular services provided:

• Southern Railway offers both commuter and long-distance services.
• Commuter services connect Hove to nearby towns and cities, making it convenient for daily commuters.
• Long-distance services connect Hove to major cities across the country.

Punctuality and reliability:

Southern Railway is known for its overall punctuality and reliability. However, occasional delays may occur due to unforeseen circumstances or maintenance work.

Passenger Amenities:

Hove train station, operated by Southern Railway, provides various passenger amenities, including:

• Well-maintained waiting areas with seating
• Clean and accessible toilets
• Accessible facilities for passengers with disabilities

Ticketing and fare Information:

Here's what you need to know about ticketing and fare information for Southern Railway:

• How to Buy Tickets: Tickets can be purchased at the ticket counters at the station or online through the Southern Railway website or mobile app.
• Payment Methods: Southern Railway accepts various payment methods, including cash, debit cards, and credit cards.
• Refunds and Cancellations: Refunds and cancellations are subject to Southern Railway's refund policy. It is advisable to check the specific terms and conditions before making a purchase.

Boarding platforms and broad information:

Hove train station has multiple platforms designated for Southern Railway services. The platform numbers may vary depending on the specific train and destination. It is recommended to check the departure boards or consult station staff for the correct platform information.

2. Thameslink

Thameslink is another prominent operator at Hove train station. Here's what you need to know:

Types of regular services provided:

• Thameslink offers regular services connecting Hove to various destinations within the Thameslink network.
• These services cater to both local commuters and travelers heading to other cities.

Punctuality and reliability:

Thameslink strives to maintain punctuality and reliability in their services. However, occasional disruptions may occur due to factors such as weather conditions or maintenance work.

Passenger Amenities:

Hove train station, served by Thameslink, provides the following passenger amenities:

• Comfortable waiting areas
• Accessible toilets
• Passenger assistance for those with disabilities

Ticketing and fare Information:

Here's what you need to know about ticketing and fare information for Thameslink services:

• How to Buy Tickets: Tickets can be purchased at the station ticket counters or online through the Thameslink website or mobile app.
• Payment Methods: Thameslink accepts various payment methods, including cash, debit cards, and credit cards.
• Refunds and Cancellations: Refund and cancellation policies may vary. It is advisable to check the specific terms and conditions before making a purchase.

Boarding platforms and broad information:

Thameslink services operate from specific platforms at Hove train station. The platform numbers may vary depending on the train and destination. Passengers are advised to check the departure boards or seek assistance from station staff for accurate platform information.

💡 Did you know? Both Southern Railway and Thameslink provide convenient connections from Hove train station to popular destinations in London, such as Victoria and London Bridge.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe. It offers regular services between London St Pancras International, Paris Gare du Nord, Brussels Midi/Zuid, and Amsterdam Centraal.

Regular Services: Eurostar provides daily services with multiple departures throughout the day. The journey time between London and Paris is approximately 2 hours and 20 minutes, while the journey time between London and Brussels is around 2 hours.

Punctuality and Reliability: Eurostar is known for its punctuality and reliability. The trains operate on time, and delays are rare.

Passenger Amenities: Eurostar trains offer comfortable seating, onboard Wi-Fi, power outlets, and spacious luggage storage. Passengers can also enjoy a wide selection of food and beverages during the journey.

Ticketing and Fare Information: Tickets for Eurostar can be purchased online through their official website or authorized travel agents. Payment methods include credit/debit cards and electronic payment systems. Refunds and cancellations are subject to the fare conditions selected during the booking process.

Boarding Platforms: Eurostar trains depart from specific platforms at each station. Passengers are advised to check their ticket or station information displays for the correct platform.

2. Thalys

Thalys is an international high-speed train operator that connects France, Belgium, the Netherlands, and Germany. It offers regular services between Paris Gare du Nord, Brussels Midi/Zuid, Amsterdam Centraal, and Cologne Hauptbahnhof.

Regular Services: Thalys operates multiple daily services between its destinations. The journey time between Paris and Brussels is approximately 1 hour and 30 minutes, while the journey time between Paris and Amsterdam is around 3 hours and 20 minutes.

Punctuality and Reliability: Thalys is known for its punctuality and reliability. The trains are generally on time, and disruptions are rare.

Passenger Amenities: Thalys trains provide comfortable seating, free Wi-Fi, power outlets, and dedicated spaces for luggage. Passengers can also enjoy a variety of food and beverages onboard.

Ticketing and Fare Information: Tickets for Thalys can be purchased online, at the station, or through authorized travel agents. Payment methods include credit/debit cards and electronic payment systems. Refunds and cancellations are subject to the fare conditions chosen at the time of booking.

Boarding Platforms: Thalys trains depart from specific platforms at each station. Passengers should refer to their ticket or station information displays for the correct platform.

3. Deutsche Bahn

Deutsche Bahn is the national railway company of Germany, offering domestic and international train services. It connects various European countries, including France, Belgium, the Netherlands, Switzerland, and Austria.

Regular Services: Deutsche Bahn operates regular services to multiple destinations within Europe. The frequency and journey times vary depending on the specific routes.

Punctuality and Reliability: Deutsche Bahn strives to maintain punctuality and reliability. However, occasional delays may occur due to unforeseen circumstances.

Passenger Amenities: Deutsche Bahn trains provide comfortable seating, onboard Wi-Fi in certain trains, power outlets, and storage facilities for luggage. Passengers can also enjoy food and beverages from onboard catering services.

Ticketing and Fare Information: Tickets for Deutsche Bahn can be purchased online, at the station, or through authorized travel agents. Payment methods include credit/debit cards and electronic payment systems. Refunds and cancellations are subject to the fare conditions selected during the booking process.

Boarding Platforms: Deutsche Bahn trains depart from specific platforms at each station. Passengers are advised to check their ticket or station information displays for the correct platform.