Gare de l'Est

Service Desk

Operating Hours

The Service Desk at Gare de l'Est subway and train station operates during the following hours:

• Monday to Friday: 8:00 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 7:00 PM

These operating hours may vary during public holidays, so it's always recommended to check the official website or contact the station directly for the most up-to-date information.

Services Portfolio

The Service Desk at Gare de l'Est subway and train station offers a range of services to assist passengers and ensure their journey is smooth and convenient. Some of the key services provided include:

1. Ticket Sales: The Service Desk allows passengers to purchase train tickets for various destinations. The staff can provide information on different ticket options, fares, and schedules.
2. Lost and Found: If you have lost or found any belongings within the station premises, you can report or claim them at the Service Desk. The staff will assist you in the process.
3. Information and Assistance: The Service Desk staff is knowledgeable about the station facilities, train services, and nearby attractions. They can provide information, directions, and assist with any queries or concerns.
4. Language Support: The staff at the Service Desk can communicate in multiple languages, including English, French, and possibly other languages, to cater to the diverse needs of travelers.
5. Accessibility Services: Gare de l'Est subway and train station is committed to providing accessible services for passengers with disabilities. The Service Desk can assist with accessibility-related inquiries and provide guidance on navigating the station.

These are just some of the services offered by the Service Desk at Gare de l'Est subway and train station. For more specific inquiries or additional assistance, feel free to approach the friendly staff at the Service Desk.

Safety Measures

Surveillance Cameras

Gare de l'Est subway and train station prioritizes the safety and security of its passengers. To ensure a secure environment, the station is equipped with a comprehensive network of surveillance cameras strategically placed throughout the premises. These cameras are monitored 24/7 by trained security personnel to deter any potential criminal activities and promptly respond to any incidents that may occur.

On-Site Security Personnel

The presence of on-site security personnel at Gare de l'Est subway and train station adds an extra layer of protection for passengers. These security personnel are highly trained professionals who are responsible for maintaining order, assisting passengers, and ensuring the safety of everyone in the station. They are readily available to handle any security-related concerns and provide a sense of security to the travelers.

Emergency Call Buttons

Gare de l'Est subway and train station is equipped with emergency call buttons strategically placed throughout the premises. These call buttons provide an immediate means of communication with station staff or security personnel in case of emergencies or any suspicious activities. Passengers can easily locate these buttons and seek assistance whenever needed, ensuring a swift response and appropriate action in critical situations.

First Aid Stations

Gare de l'Est subway and train station understands the importance of having immediate access to medical assistance. As a result, the station has dedicated first aid stations where trained personnel are available to provide basic medical care and assistance to passengers in need. These stations are equipped with necessary medical supplies and equipment to handle minor injuries or medical emergencies until professional medical help arrives.

Lost And Found Office

Hours and Location

The Lost and Found Office at Gare de l'Est subway, train station is responsible for storing and returning lost items to their rightful owners. Here's what you need to know about their hours and location:

Hours:

• The Lost and Found Office is open from Monday to Friday.
• The office operates from 9:00 AM to 6:00 PM, providing ample time for individuals to retrieve their lost belongings.
• It is important to note that the office is closed on weekends and public holidays.

Location:

• The Lost and Found Office is conveniently located within the Gare de l'Est subway, train station complex.
• It can be found in the main terminal building, near the information desk.
• If you are having trouble locating the office, feel free to ask any station staff for directions.

Procedures for Retrieving Lost Items

If you have lost something at Gare de l'Est subway, train station, follow these procedures to increase your chances of recovering your belongings:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the Lost and Found Office. Provide them with detailed information about the lost item, including a description and any identifying marks.
2. Provide Proof of Ownership: When claiming a lost item, you will need to provide proof of ownership. This can be in the form of a receipt, photograph, or any other documentation that clearly establishes your ownership.
3. Identification: Make sure to carry a valid identification document when claiming your lost item. This is necessary to verify your identity and ensure that the item is returned to the rightful owner.
4. Retrieve Your Item: Once the Lost and Found Office has confirmed that they have your lost item, you can make arrangements to retrieve it. They may require you to fill out a form or pay a small fee for the service.

Remember, it is essential to act promptly when you realize you have lost something. The sooner you report the loss and provide the necessary information, the higher the chances of recovering your belongings.

Emergency Procedures And Contacts

Emergency Exits

The Gare de l'Est subway station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically placed throughout the station to provide quick and easy access to the surface.

When using the emergency exits, it is important to remain calm and follow the instructions of station personnel. Make sure to familiarize yourself with the location of the nearest emergency exit when you arrive at the station.

First Aid Stations

In the event of an injury or medical emergency, the Gare de l'Est subway station has first aid stations available to provide immediate assistance. These stations are staffed with trained professionals who can provide basic medical care and assess the situation.

If you or someone you are with requires medical attention, locate the nearest first aid station within the station premises. The station staff will be able to guide you to the appropriate location and provide the necessary assistance.

Contacts

In case of any emergency or if you need immediate assistance while at the Gare de l'Est subway station, it is important to have the relevant contacts readily available. Here are the contact details you should keep in mind:

• Emergency Services: Dial 112
• Station Information Desk: +33 (0)1 55 31 58 40
• Station Security: +33 (0)1 55 31 58 48

It is recommended to save these numbers in your phone or write them down for easy access in case of an emergency.

Transportation Links

Trams

The Gare de l'Est subway and train station is well connected to the tram network, providing convenient transportation options for travelers. Here are the tram lines that serve the station:

• Tram Line 4: This line connects Gare de l'Est with various neighborhoods and attractions in the city, making it a popular choice for both tourists and locals.
• Tram Line 11: Another tram line that passes through Gare de l'Est, offering easy access to different parts of the city.

Other Lines

In addition to the tram network, Gare de l'Est is also a major hub for other public transportation lines, ensuring seamless connectivity for travelers. Here are some of the other lines that serve the station:

• Metro Line 4: This metro line intersects with Gare de l'Est, providing access to key destinations in Paris, including popular tourist spots and business districts.
• Metro Line 5: Another metro line that serves the station, offering convenient transportation options for both commuters and visitors.
• RER Line E: The RER E line connects Gare de l'Est with various suburbs and neighboring towns, making it a convenient choice for those traveling beyond the city limits.

Taxi Stands

If you prefer to travel by taxi, Gare de l'Est has designated taxi stands where you can easily find a cab. These stands are located near the station's main entrance and provide a convenient option for travelers looking for a direct and comfortable ride to their destination.

Bus Stops

For those who prefer to travel by bus, Gare de l'Est is well-served by several bus lines. The bus stops are conveniently located near the station's main entrance, allowing travelers to easily access different parts of the city by bus.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are also available at Gare de l'Est. The station has designated pick-up points for these services, providing a convenient and efficient way to travel to your desired destination.

Whether you prefer trams, other public transportation lines, taxis, buses, or ride-sharing services, Gare de l'Est offers a variety of transportation links to cater to the needs of tourists, family vacationers, and business travelers.

Driving Directions

From Charles de Gaulle Airport

If you're arriving at Charles de Gaulle Airport and prefer to drive to Gare de l'Est train station, here are the best driving directions:

1. Take the A1 motorway towards Paris.
2. Continue on the A1 until you reach the Périphérique, the ring road that circles Paris.
3. Follow the signs for Porte de la Chapelle.
4. Enter Paris and continue on Avenue de la Chapelle.
5. Turn right onto Boulevard de Magenta.
6. Gare de l'Est train station will be on your left.

From Orly Airport

If you're flying into Orly Airport and want to drive to Gare de l'Est train station, follow these driving directions:

1. Take the A6 motorway towards Paris.
2. Continue on the A6 until you reach the Périphérique.
3. Follow the signs for Porte d'Italie.
4. Enter Paris and continue on Avenue d'Italie.
5. Turn left onto Boulevard de l'Hôpital.
6. Continue on Boulevard Saint-Marcel.
7. Turn right onto Boulevard de la Villette.
8. Gare de l'Est train station will be on your right.

From City Center

If you're already in the city center of Paris and need to drive to Gare de l'Est train station, follow these directions:

1. Depending on your starting point, head towards the Périphérique.
2. Take the appropriate exit to enter the Périphérique.
3. Follow the signs for Porte de Pantin.
4. Enter Paris and continue on Avenue Jean Jaurès.
5. Turn right onto Rue du Faubourg-Saint-Martin.
6. Gare de l'Est train station will be on your right.

Airport Transfers

Airport Distance

The Gare de l'Est subway and train station is located in the heart of Paris, making it easily accessible from various airports in the city.

Transfers Price and Payment Options

The price of airport transfers from Gare de l'Est subway and train station may vary depending on the distance and the type of transfer chosen. It is recommended to check with the specific transfer service provider for accurate pricing information. Payment options usually include cash, credit cards, and online payment methods.

Airport Transfers Essentials

When planning airport transfers from Gare de l'Est subway and train station, there are a few essentials to keep in mind:

• Know the exact location of the meeting point for your transfer.
• Be aware of the estimated travel time to the airport to ensure you arrive on time.
• Check the luggage allowance and any restrictions imposed by the transfer service provider.
• Keep important documents, such as passports and tickets, easily accessible.

Types of Airport Transfers Available

There are several types of airport transfers available from Gare de l'Est subway and train station:

1. Private Transfers: These provide a personalized and exclusive transportation experience.
2. Shared Transfers: These allow you to share the transfer with other passengers, making it a more cost-effective option.
3. Shuttle Services: These operate on a fixed schedule and pick up passengers from designated points.
4. Taxi Services: These offer door-to-door transportation, but may be more expensive than other options.

Booking Airport Transfers

To book airport transfers from Gare de l'Est subway and train station, you can:

1. Contact a transfer service provider directly through their website or phone.
2. Use online travel agencies or booking platforms that offer airport transfer services.
3. Book through an authorized agent or concierge service.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer:

1. Collect your luggage from the designated area.
2. Proceed to the meeting point specified by your transfer service provider.
3. Present your booking confirmation or provide your name to the representative.
4. Follow the instructions given by the representative for boarding the transfer vehicle.

Airport Transfers Departures

When departing from Gare de l'Est subway and train station, remember these points:

1. Arrive at the meeting point at least 15 minutes before the scheduled departure time.
2. Present your booking confirmation or provide your name to the representative.
3. Board the transfer vehicle and follow any additional instructions given by the representative.

Peak Travel Times

Weekdays

During weekdays, the Gare de l'Est subway and train station experiences the highest influx of commuters during the morning and evening rush hours. The peak travel times on weekdays are typically between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM. These are the times when the station is most crowded, and you can expect longer queues and packed trains.

Weekends

On weekends, the peak travel times at Gare de l'Est vary depending on the events and attractions happening in the vicinity. If there are popular concerts, exhibitions, or sporting events taking place nearby, the station may experience increased footfall throughout the day. It is advisable to check the local event calendar or website for any updates on peak travel times during weekends.

Special Days

Special days such as public holidays, festivals, and national celebrations can significantly impact the peak travel times at Gare de l'Est. During these occasions, the station may witness a surge in travelers throughout the day as people commute to attend events, visit family, or go on vacations. It is recommended to plan your journey in advance and allow for extra travel time on such special days.

School Days

During school days, the peak travel times at Gare de l'Est are influenced by the morning and afternoon school rush. Families and students commuting to and from schools can result in crowded trains and longer wait times during these periods. The peak travel times on school days are typically between 7:30 AM to 9:00 AM and 3:00 PM to 5:30 PM. It is advisable to plan your journey accordingly to avoid the peak hours.

Fridays

Fridays at Gare de l'Est can be busy as people tend to travel for weekend getaways or visit friends and family. The peak travel times on Fridays are usually between 4:00 PM to 7:00 PM when commuters rush to catch trains for their weekend plans. It is advisable to arrive early or consider traveling outside of the peak hours to avoid overcrowding and ensure a smoother journey.

💡 Planning your travel outside of the peak hours can help you avoid the crowds and ensure a more comfortable experience at Gare de l'Est subway and train station.

National Operators

SNCF

The SNCF (Société nationale des chemins de fer français) is the national railway operator in France. It operates various types of regular services, including high-speed trains, regional trains, and international trains. SNCF is known for its punctuality and reliability, ensuring that passengers can expect their trains to depart and arrive on time.

Passenger amenities provided by SNCF include comfortable seating, onboard Wi-Fi, power outlets, and catering services on certain trains. The company strives to offer a pleasant travel experience for all passengers.

To buy tickets for SNCF trains, passengers can visit the official website, use the SNCF mobile app, or purchase tickets at the train station. Payment methods include credit cards, debit cards, and cash. SNCF also offers the option to receive e-tickets or collect physical tickets at the station.

In case of ticket cancellations or refunds, SNCF has specific policies in place. Passengers should refer to the terms and conditions associated with their ticket type to understand the refund and cancellation options available to them.

Boarding platforms for SNCF trains are clearly indicated at the train stations. Passengers can refer to the departure boards or ask station staff for assistance. It's important to arrive at the platform well in advance to ensure a smooth boarding process.

RATP

RATP (Régie autonome des transports parisiens) is the operator of public transportation in Paris, including the metro, bus, and tramway systems. The company provides regular services throughout the city, connecting various neighborhoods and attractions.

When it comes to punctuality and reliability, RATP strives to maintain a consistent schedule. However, delays and disruptions may occur due to unforeseen circumstances or maintenance work. Information about any disruptions or changes to the regular services is communicated through announcements, electronic displays, and the RATP mobile app.

Passenger amenities on RATP services include seating, air conditioning in some vehicles, and accessibility features for individuals with disabilities. The metro stations are equipped with ticket vending machines, where passengers can purchase tickets using cash or credit/debit cards.

RATP has a specific fare system in place, with different ticket options available for single journeys, day passes, and multi-day passes. Passengers can buy tickets at the station or use the RATP mobile app for contactless payment. Refunds and cancellations may vary depending on the ticket type, so passengers should refer to the terms and conditions associated with their purchase.

The boarding platforms for RATP services are clearly marked at metro stations and bus stops. Passengers should pay attention to the line numbers, destinations, and any specific instructions provided to ensure they board the correct vehicle.

Thalys

Thalys is an international high-speed train operator that connects major cities in France, Belgium, the Netherlands, and Germany. It offers regular services between these destinations, providing a convenient and efficient way for travelers to explore different countries.

Thalys trains are known for their punctuality and reliability, ensuring that passengers can reach their destinations on time. The company focuses on providing a comfortable travel experience, with amenities such as spacious seating, power outlets, and onboard Wi-Fi available for passengers.

Tickets for Thalys trains can be purchased online through the official website or mobile app. Payment methods include credit cards, debit cards, and various online payment platforms. Refunds and cancellations are subject to the fare conditions associated with the ticket type, so passengers should review the terms and conditions before making a purchase.

Boarding platforms for Thalys trains are clearly indicated at the train stations. Passengers should refer to the departure boards or ask station staff for assistance. It's recommended to arrive at the platform at least 15 minutes before the scheduled departure time to ensure a smooth boarding process.

💡 When traveling with national operators, it's always a good idea to check for any updates or disruptions to the regular services before your journey. This can help avoid any unexpected delays or inconveniences during your travel.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom to various cities in Europe. They provide regular services between London and Paris, London and Brussels, and London and Amsterdam. The trains are known for their punctuality and reliability, offering a quick and efficient way to travel between these destinations.

Passengers traveling on Eurostar trains can enjoy a range of amenities, including spacious seating, onboard Wi-Fi, power outlets, and a bar buffet car offering food and drinks. The trains are also equipped with luggage storage areas for convenience.

Ticketing for Eurostar can be done online or at the station. Passengers can choose from different fare options depending on their travel needs. Eurostar accepts various payment methods, including credit cards and PayPal.

When boarding Eurostar trains, passengers need to arrive at the station at least 30 minutes before departure. Boarding platforms are clearly marked, and staff members are available to assist passengers with any queries.

Thalys

Thalys is another international train operator that connects major cities in France, Belgium, Germany, and the Netherlands. They offer regular services between Paris, Brussels, Amsterdam, and Cologne, providing a convenient way to travel between these destinations.

Thalys trains are known for their punctuality and reliability. They offer comfortable seating, onboard Wi-Fi, power outlets, and a bar buffet car where passengers can purchase food and drinks. Luggage storage areas are available to ensure a hassle-free journey.

Passengers can buy Thalys tickets online or at the station. The fare options vary, allowing passengers to choose the most suitable option for their travel plans. Thalys accepts different payment methods, including credit cards and PayPal.

When boarding Thalys trains, passengers should arrive at the station at least 20 minutes before departure. The boarding platforms are clearly indicated, and staff members are present to assist passengers.

TGV

TGV, which stands for Train à Grande Vitesse, is a high-speed train operator in France. They provide regular services to various domestic and international destinations. TGV trains connect major cities in France, as well as neighboring countries such as Belgium, Germany, Switzerland, and Spain.

TGV trains are known for their speed and reliability. They offer comfortable seating, onboard Wi-Fi, power outlets, and a bar buffet car where passengers can enjoy a meal or a snack during the journey. Luggage storage areas are available for passengers' convenience.

Tickets for TGV trains can be purchased online or at the station. Passengers can choose from different fare options, including discounted fares for early bookings. Payment methods accepted by TGV include credit cards and PayPal.

When boarding TGV trains, passengers should arrive at the station at least 15 minutes before departure. The boarding platforms are clearly marked, and station staff are available to assist passengers.