Derby Train Station

Customer Service Desk

Operating Hours

The service desk at Derby train station operates during the following hours:

• Monday-Friday: 8:00 am - 8:00 pm
• Saturday: 9:00 am - 6:00 pm
• Sunday: 10:00 am - 6:00 pm

Services Portfolio

The service desk at Derby train station offers a wide range of services to assist passengers. Some of the key services provided include:

1. Ticket Sales and Enquiries: The service desk is equipped to handle ticket sales and provide information on fares, routes, and schedules. Passengers can also inquire about any special offers or discounts available.
2. Lost and Found: If any personal belongings are lost or found at the station, the service desk can assist in reporting and retrieving them. Passengers should contact the service desk for assistance in such cases.
3. Travel Information: The staff at the service desk can provide up-to-date travel information, including delays, disruptions, and alternative routes. They can also assist with planning journeys and provide guidance on the best options available.
4. Accessibility Support: Derby train station aims to provide a comfortable and accessible experience for all passengers. The service desk can offer assistance to passengers with disabilities or special needs, including information on accessible facilities and services.
5. General Assistance: The service desk is available to answer any general inquiries or provide assistance with any station-related matters. Whether it's information on facilities, amenities, or local attractions, the staff is there to help.

For any inquiries or assistance, passengers are encouraged to visit the service desk at Derby train station during the operating hours mentioned above. The friendly and knowledgeable staff will be happy to assist you with your needs.

Safety Measures

Surveillance Cameras

Derby train station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, waiting areas, and parking lots. The surveillance cameras are monitored by trained security personnel who are responsible for detecting and responding to any suspicious activities or incidents.

On-Site Security Personnel

At Derby train station, the safety of passengers and visitors is a top priority. To ensure a secure environment, the station has a team of dedicated on-site security personnel. These trained professionals are responsible for patrolling the station, monitoring the premises, and addressing any security concerns that may arise. They are equipped with the necessary tools and knowledge to handle various situations and are readily available to assist passengers and provide a sense of security.

Emergency Call Buttons

Derby train station is equipped with emergency call buttons that are strategically placed throughout the premises. These call buttons provide a direct line of communication to the station's security personnel or emergency services in case of any immediate assistance or emergency situation. Passengers and visitors can use these buttons to report any safety concerns, seek medical help, or report suspicious activities. The emergency call buttons are easily accessible and are a vital safety feature of the station.

First Aid Stations

For the well-being of passengers and visitors, Derby train station has designated first aid stations. These stations are staffed by trained personnel who are ready to provide immediate medical assistance in case of minor injuries or medical emergencies. The first aid stations are equipped with essential medical supplies and equipment to handle common medical issues. In the event of a serious medical emergency, the station's staff will coordinate with emergency services to ensure prompt and appropriate medical care.

Lost And Found Office

Hours and Location

The Lost and Found Office at Derby train station is dedicated to helping passengers recover their lost items. Here are the hours of operation and the location:

• Hours: The Lost and Found Office is open from Monday to Friday, from 9:00 am to 5:00 pm.
• Location: The Lost and Found Office is conveniently located within the main concourse of Derby train station.

Procedures for Retrieving Lost Items

If you have lost an item at Derby train station, follow these procedures to increase your chances of getting it back:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the Lost and Found Office at Derby train station. Provide detailed information about the lost item, including a description, any identifiable markings, and the date and time you last had it.
2. Check in Person: Visit the Lost and Found Office in person to check if your item has been found. The staff will assist you in searching through the lost items inventory to locate your belongings.
3. Identification and Proof of Ownership: Be prepared to provide identification and proof of ownership for the lost item. This could include receipts, serial numbers, or any other documentation that establishes your ownership.
4. Collecting the Item: If your lost item is found and identified as yours, you will be notified by the Lost and Found Office. You will be required to collect the item in person and may need to provide additional identification.
5. Storage and Retrieval Fees: Please note that there may be storage and retrieval fees associated with recovering your lost item. These fees vary depending on the type and size of the item.

Remember, it's always a good idea to double-check your belongings before leaving the train or the station to minimize the chances of losing something valuable. However, if you do lose an item, rest assured that the Lost and Found Office at Derby train station is there to assist you in recovering it.

Emergency Procedures And Contacts

Emergency Exits

• There are multiple emergency exits located throughout the Derby train station.
• In the event of an emergency, follow the clearly marked exit signs and proceed to the nearest exit.
• It is important to remain calm and follow any instructions provided by station staff or emergency personnel.

First Aid Stations

• Derby train station is equipped with first aid stations to provide immediate medical assistance if needed.
• If you require first aid, notify a member of station staff or security personnel.
• They will be able to direct you to the nearest first aid station and provide assistance.
• It is important to note that first aid stations are not a substitute for emergency medical services, and serious or life-threatening injuries should be reported to emergency services immediately.

Contacts

In case of emergency, please contact the following:

It is important to save these contact numbers in your phone for easy access in case of emergencies.

Transportation Links

Trams

Derby train station is well-connected to the tram network, providing convenient transportation options for travelers. The tram lines operate throughout the city, offering a reliable and efficient mode of transport.

Other Lines

In addition to the trams, there are several other train lines that can be accessed from Derby train station. These lines connect to various destinations within the region, allowing travelers to easily explore the surrounding areas.

Taxi Stands

For those who prefer a more direct and personalized mode of transportation, there are taxi stands located near Derby train station. Taxis can be hailed from these stands, providing a convenient option for travelers with heavy luggage or those who prefer door-to-door service.

Bus Stops

Derby train station is also conveniently located near bus stops, providing an additional transportation option for travelers. Buses operate on various routes, allowing passengers to easily navigate the city and its surrounding areas.

Ride-Sharing Zones

For travelers who prefer ride-sharing services, there are designated ride-sharing zones near Derby train station. These zones provide a convenient pick-up and drop-off point for passengers using popular ride-sharing apps.

Driving Directions

From London

If you are coming from London, there are several routes you can take to reach Derby train station. The most common route is via the M1 motorway. Here are the step-by-step driving directions:

1. Start on the A501 in Westminster, London.
2. Continue onto the A4202.
3. Take the ramp onto the A501/Marylebone Road.
4. Continue onto the A41.
5. At the roundabout, take the 1st exit onto the M1 ramp to M25/Dartford Crossing/Watford.
6. Merge onto the M1.
7. Continue on the M1 until you reach Junction 24.
8. At Junction 24, take the A50 exit to Stoke/Derby.
9. Follow the signs for Derby and continue on the A50.
10. Take the exit toward Derby (S & W)/Derby (N & W)/Uttoxeter/A516.
11. At the roundabout, take the 1st exit onto Uttoxeter New Rd/A516.
12. Continue on Uttoxeter New Rd/A516 until you reach Derby train station.

From Birmingham

If you are driving from Birmingham, here are the driving directions to reach Derby train station:

1. Start on the A38 in Birmingham.
2. Continue on the A38 until you reach Derby.
3. Take the exit toward Derby (S & W)/Derby (N & W)/Uttoxeter/A516.
4. At the roundabout, take the 3rd exit onto Uttoxeter New Rd/A516.
5. Continue on Uttoxeter New Rd/A516 until you reach Derby train station.

From Manchester

If you are traveling from Manchester, follow these driving directions to reach Derby train station:

1. Start on the M56 in Manchester.
2. Take the exit onto the M60 toward Stockport/Sheffield.
3. Continue on the M60 until you reach Junction 24.
4. At Junction 24, take the A6 exit to Stockport/Central Manchester.
5. Continue on the A6.
6. Follow the signs for Derby.
7. Continue on the A6 until you reach Derby train station.

Please note that these driving directions are subject to traffic conditions, so it is always a good idea to check for any road closures or delays before you start your journey.

Airport Transfers

Airport Distance

Understanding the distance between the airport and your destination can help you plan your airport transfer more efficiently. The distance can vary depending on the airport and the location you are heading to. It is recommended to check the distance in advance to estimate travel time and choose the most suitable transfer option.

Transfers Price and Payment Options

The price of airport transfers can vary depending on factors such as distance, vehicle type, and additional services. It is advisable to compare prices from different transfer providers to find the best deal. Additionally, check the available payment options, including cash, credit cards, or mobile payments, to ensure a smooth and convenient transaction.

Airport Transfers Essentials

Before booking an airport transfer, there are a few essential things to consider. Make sure to check the operating hours of the transfer service to ensure it aligns with your flight schedule. It is also important to provide accurate information about your flight details, such as arrival or departure time, to avoid any delays or confusion. Additionally, familiarize yourself with the luggage policy to ensure a hassle-free transfer experience.

Types of Airport Transfers available

There are various types of airport transfers available to suit different preferences and budgets. Some common options include shared shuttles, private cars, taxis, and public transportation. Shared shuttles are a cost-effective choice for solo travelers or small groups, while private cars offer more comfort and privacy. Taxis are readily available at most airports, and public transportation can be a budget-friendly option for those familiar with the local system.

Booking Airport Transfers

Booking airport transfers in advance is highly recommended to ensure a seamless travel experience. Many transfer providers offer online booking platforms where you can easily select your destination, choose the desired vehicle type, and provide your flight details. It is advisable to book as early as possible to secure availability and avoid last-minute stress.

Airport Transfers Arrival

Upon arrival at the airport, follow the signage to the designated meeting point for your chosen transfer option. If you have booked a private car or a taxi, the driver will typically be waiting for you with a sign displaying your name. For shared shuttles or public transportation, look for the specific pick-up location or information desk. Remember to keep your travel documents, such as passport and boarding pass, readily accessible.

Airport Transfers Departures

When departing from the airport, plan your transfer in advance to ensure you arrive on time for your flight. For private cars or taxis, inform the driver of your desired pick-up time and location. If you have booked a shared shuttle or public transportation, check the departure schedule and allow enough time for potential delays. Remember to gather all your belongings and double-check that you have all the necessary travel documents.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Derby train station are during the morning and evening rush hours. Commuters traveling to and from work tend to crowd the station between 7:00 AM and 9:00 AM, and again between 5:00 PM and 7:00 PM. If you're planning to travel during these times, be prepared for larger crowds and potentially limited seating availability on the trains.

Weekends

Weekends at Derby train station are generally less crowded compared to weekdays. However, there are still certain peak travel times to be aware of. On Saturday mornings, especially during holiday seasons or when there are major events happening in the city, the station can get busier with tourists and day-trippers. It's advisable to arrive early if you're planning to catch an early morning train on a weekend.

Special Days

During special days such as bank holidays, public holidays, or major events like the Derby Festival or Christmas markets, the station experiences a significant increase in passenger traffic. These days can be extremely busy, with longer queues, limited parking spaces, and higher chances of delays. It's recommended to plan your journey in advance, book tickets early, and allow extra time for potential disruptions.

School Days

During school days, the morning and afternoon rush hours are more crowded due to students traveling to and from school. If you're planning to travel during these times, expect a higher number of young passengers and potentially more noise in the station and on the trains. It's always a good idea to check the school calendar for holidays or half-term breaks to avoid traveling during peak school days.

Fridays

Fridays at Derby train station can be busier than other weekdays, especially during the afternoon and early evening. Many people choose to travel for weekend getaways or visit family and friends, resulting in increased passenger numbers. If you're planning to travel on a Friday, consider booking your tickets in advance and arriving at the station with sufficient time to navigate through the potentially larger crowds.

💡 Remember, staying informed about peak travel times can help you plan your journey more effectively. Checking the train schedules, booking tickets in advance, and allowing extra time during busy periods can make your travel experience smoother and more enjoyable.

National Operators

Arriva Trains Wales

Arriva Trains Wales is the main operator at Derby train station, providing regular services to various destinations. They offer reliable and punctual services, ensuring that passengers reach their destinations on time.

Passenger amenities provided by Arriva Trains Wales include comfortable seating, onboard Wi-Fi, and power outlets for charging electronic devices. They also have dedicated spaces for passengers with disabilities and offer assistance to those in need.

Tickets for Arriva Trains Wales can be purchased online, at the station ticket office, or through ticket vending machines. They accept various payment methods, including credit/debit cards and mobile payment options. Refunds and cancellations are subject to their specific terms and conditions.

The boarding platforms for Arriva Trains Wales can be found at the designated areas within the station. Clear signage and announcements are provided to guide passengers to the correct platforms.

East Midlands Railway

East Midlands Railway operates regular train services from Derby train station to different destinations. They strive for punctuality and reliability, ensuring that passengers can depend on their services for timely journeys.

Passengers traveling with East Midlands Railway can enjoy various amenities onboard, including comfortable seating, Wi-Fi access, and catering services. They prioritize passenger safety and accessibility, offering facilities for passengers with disabilities.

Tickets for East Midlands Railway can be purchased online, at the station ticket office, or through ticket vending machines. They accept different payment methods, including cash, credit/debit cards, and mobile payments. Refund and cancellation policies are in place, and passengers can refer to their website or contact customer service for further information.

The boarding platforms for East Midlands Railway can be easily located within the station premises. Clear signage and staff assistance are available to guide passengers to the correct platforms.

London North Eastern Railway (LNER)

London North Eastern Railway (LNER) operates train services from Derby train station, connecting passengers to various destinations. They are committed to providing reliable and punctual services, ensuring that passengers can travel with confidence.

Passengers traveling with LNER can enjoy a range of amenities onboard, including comfortable seating, Wi-Fi access, and catering services. They prioritize passenger comfort and offer facilities for passengers with disabilities.

Tickets for LNER can be purchased online, at the station ticket office, or through ticket vending machines. They accept different payment methods, including credit/debit cards and mobile payments. Refund and cancellation policies are in place and can be accessed through their website or by contacting customer service.

The boarding platforms for LNER can be easily identified within the station. Clear signage and staff members are available to assist passengers in finding the correct platforms for their journeys.

TransPennine Express

TransPennine Express is another operator at Derby train station that provides regular services to various destinations. They strive to offer reliable and punctual services, ensuring that passengers can reach their destinations on time.

Passengers traveling with TransPennine Express can enjoy comfortable seating, Wi-Fi access, and catering services onboard. They have facilities for passengers with disabilities and prioritize passenger safety and comfort.

Tickets for TransPennine Express can be purchased online, at the station ticket office, or through ticket vending machines. They accept various payment methods, including credit/debit cards and mobile payments. Refund and cancellation policies are available and can be accessed through their website or by contacting customer service.

The boarding platforms for TransPennine Express can be easily located within the station premises. Clear signage and staff members are present to assist passengers in finding the correct platforms for their journeys.

💡 When planning your trip, it's always a good idea to check the specific schedules and services offered by each operator to ensure a smooth and enjoyable journey.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that provides international services between the United Kingdom, France, Belgium, and the Netherlands. Here's what you need to know about their regular services, punctuality, reliability, passenger amenities, ticketing, and boarding information:

Regular Services

Eurostar offers regular services connecting major cities such as London, Paris, Brussels, and Amsterdam. They operate multiple trains daily, providing convenient options for travelers.

Punctuality and Reliability

Eurostar is known for its punctuality and reliability. They have a strong track record of on-time departures and arrivals, ensuring that passengers reach their destinations as scheduled.

Passenger Amenities

Eurostar trains are equipped with comfortable seating, spacious legroom, and onboard facilities such as free Wi-Fi, power outlets, and a bar buffet. Passengers can enjoy a pleasant and relaxing journey throughout their trip.

Ticketing and Fare Information

To buy Eurostar tickets, you can visit their official website or use their mobile app. They offer various fare options, including Standard, Standard Premier, and Business Premier. Payment methods include credit/debit cards and e-wallets. Refunds and cancellations are subject to the fare conditions.

Boarding Platforms and Information

Eurostar trains usually depart from dedicated platforms in each station. It's important to check the departure boards or consult station staff for the precise platform number before boarding. Arriving at the station well in advance is recommended to ensure a smooth boarding process.

2. Thalys

Thalys is an international high-speed train operator that connects major cities in Belgium, France, Germany, and the Netherlands. Let's explore the services, punctuality, reliability, passenger amenities, ticketing, and boarding information provided by Thalys:

Regular Services

Thalys operates regular services linking cities such as Paris, Brussels, Amsterdam, and Cologne. They offer multiple train options throughout the day, catering to different travel needs.

Punctuality and Reliability

Thalys is known for its punctuality and reliability, ensuring that passengers arrive at their destinations on time. They have a well-maintained infrastructure and efficient operations that contribute to their reputation for timeliness.

Passenger Amenities

Thalys trains provide a comfortable travel experience with spacious seating, power outlets, free Wi-Fi, and an onboard bar/bistro. Passengers can enjoy a range of amenities to enhance their journey.

Ticketing and Fare Information

Thalys tickets can be purchased online through their official website or mobile app. They offer different fare options, including Standard, Comfort, and Premium. Payment methods include credit/debit cards and online banking. Refund and cancellation policies vary based on the fare conditions.

Boarding Platforms and Information

Thalys trains usually depart from dedicated platforms at the stations. Passengers should check the departure boards or consult station staff for the exact platform number. It is advisable to arrive at the station early to ensure a hassle-free boarding experience.

3. Deutsche Bahn

Deutsche Bahn is the national railway company of Germany, offering international train services to various destinations. Let's explore their regular services, punctuality, reliability, passenger amenities, ticketing, and boarding information:

Regular Services

Deutsche Bahn operates regular services connecting Germany with neighboring countries such as France, Austria, Switzerland, and the Czech Republic. They provide a comprehensive network of routes, serving multiple cities and regions.

Punctuality and Reliability

Deutsche Bahn is known for its punctuality and reliability. They strive to maintain a high level of service, ensuring that trains depart and arrive as scheduled. Passengers can rely on Deutsche Bahn for timely transportation.

Passenger Amenities

Deutsche Bahn trains offer comfortable seating, ample legroom, and onboard amenities such as power outlets and free Wi-Fi. Passengers can enjoy a comfortable and convenient journey during their travels.

Ticketing and Fare Information

Deutsche Bahn tickets can be purchased online, at the station, or through their mobile app. They offer various fare options, including Standard, Sparpreis, and Flexpreis. Payment methods include credit/debit cards, cash, and mobile payment apps. Refunds and cancellations are subject to the fare conditions.

Boarding Platforms and Information

Deutsche Bahn trains usually depart from designated platforms at the stations. Passengers should check the departure boards or consult station staff for the specific platform number. It is recommended to arrive at the station early to ensure a smooth boarding process.

💡 During peak travel seasons, it is advisable to book tickets in advance to secure your preferred travel dates and times.