Cardiff Central Train Station

Customer Service Desk

Operating Hours

The Service Desk at Cardiff Central train station operates during the following hours:

Monday - Friday: 6:00 AM - 10:00 PM

Saturday: 7:00 AM - 10:00 PM

Sunday: 8:00 AM - 10:00 PM

Services Portfolio

The Service Desk at Cardiff Central train station offers a range of services to assist passengers:

1. Ticket Sales: The Service Desk provides ticket sales for all destinations served by the train station.
2. Travel Information: Passengers can obtain travel information, including train schedules, platform information, and assistance with planning their journeys.
3. Lost Property: If you have lost an item while traveling through Cardiff Central train station, you can report it to the Service Desk. They will assist you in the process of locating and retrieving your lost item.
4. Assistance for Disabled Passengers: The Service Desk offers assistance to passengers with disabilities, including providing wheelchair access and guidance for navigating the station.
5. Customer Support: If you have any complaints, feedback, or general inquiries, you can approach the Service Desk for assistance and resolution.

Safety Measures

Surveillance Cameras

Cardiff Central Train Station is equipped with a state-of-the-art surveillance camera system to ensure the safety and security of all passengers and staff. These cameras are strategically placed throughout the station to provide comprehensive coverage of all areas.

The surveillance cameras at Cardiff Central Train Station are constantly monitored by trained security personnel. This allows for quick response to any suspicious activities or incidents that may occur.

The presence of surveillance cameras serves as a deterrent to potential criminals and helps in the investigation and resolution of any security-related issues.

On-Site Security Personnel

Cardiff Central Train Station has a team of dedicated on-site security personnel who are responsible for maintaining a safe and secure environment for everyone using the station.

These security personnel undergo rigorous training to handle various situations, including emergencies and crowd management. They are equipped to respond promptly to any security concerns or incidents that may arise.

The presence of on-site security personnel provides reassurance to passengers and helps in maintaining order and peace at the station.

Emergency Call Buttons

For added safety and convenience, Cardiff Central Train Station is equipped with emergency call buttons located at strategic points throughout the station.

In case of an emergency or if immediate assistance is required, passengers can easily access these emergency call buttons to alert the on-site security personnel or emergency services.

These emergency call buttons are clearly marked and easily accessible, ensuring that help is just a push of a button away.

First Aid Stations

Cardiff Central Train Station has dedicated first aid stations to provide immediate medical assistance to passengers in need.

These first aid stations are staffed by trained personnel who are equipped to handle minor injuries and medical emergencies. They are well-prepared to administer first aid and provide necessary medical care until further help arrives.

The first aid stations are strategically located within the station premises for easy accessibility and quick response in case of any medical emergencies.

Lost And Found Office

Hours and Location

The Lost and Found Office at Cardiff Central train station is the designated area where lost items are collected and stored. Here are the details regarding its hours and location:

• Location: The Lost and Found Office is located on the ground floor of Cardiff Central train station, near the main entrance.
• Hours: The office operates from Monday to Saturday, from 9:00 am to 5:00 pm. It is closed on Sundays and public holidays.

Procedures for Retrieving Lost Items

If you have lost an item at Cardiff Central train station, follow these procedures to increase the chances of recovering your belongings:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the nearest staff member or visit the Lost and Found Office directly. Provide a detailed description of the lost item, including any distinguishing features or identification marks.
2. Check with the Lost and Found Office: Visit the Lost and Found Office during its operating hours to inquire about your lost item. The office staff will check their records and storage to see if your item has been found and turned in.
3. Provide Proof of Ownership: If your lost item is found and identified, you will need to provide proof of ownership before it can be returned to you. This may include presenting a receipt, serial number, or any other relevant documentation that establishes your ownership of the item.
4. Collecting the Lost Item: Once your ownership is verified, you can collect your lost item from the Lost and Found Office. Be prepared to show identification and sign a release form acknowledging the return of your belongings.

Note: It is advisable to retrieve your lost item as soon as possible, as the Lost and Found Office may have limited storage space and may dispose of unclaimed items after a certain period of time.

Remember to remain patient throughout the process, as it may take some time for the Lost and Found Office to locate and identify your lost item. By following the procedures and providing accurate information, you increase the likelihood of being reunited with your belongings.

Emergency Procedures And Contacts

Emergency Exits

Cardiff Central train station is equipped with several emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to designated evacuation areas. In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel.

List of Emergency Exits:

• Main entrance/exit
• Platform exits
• Staircase exits
• Side entrances/exits

First Aid Stations

Cardiff Central train station has dedicated first aid stations to provide immediate medical assistance in case of injuries or medical emergencies. These stations are staffed by trained professionals who can administer first aid and coordinate further medical assistance if needed. If you or someone around you requires medical attention, please locate the nearest first aid station or seek assistance from station staff.

Emergency Contacts

In the event of an emergency at Cardiff Central train station, it is important to have access to the appropriate emergency contacts. These contacts can provide immediate assistance and coordinate necessary emergency services. Please find below the emergency contacts for Cardiff Central train station:

Note: It is important to only use emergency contacts in case of a genuine emergency. Misuse of emergency services can result in delays for genuine emergencies.

Transportation Links

Trams

Cardiff Central train station is conveniently located near several tram stops, providing easy access to various parts of the city. Trams are a popular mode of transportation for tourists and locals alike. Here are some key tram stops near the station:

• Queen Street Station: This tram stop is just a short walk from Cardiff Central and offers connections to other parts of the city.
• Cardiff Bay: If you're looking to explore the vibrant waterfront area, hop on a tram from Cardiff Central and get off at Cardiff Bay. You'll find a range of attractions, restaurants, and shops in this area.
• City Centre: The city centre tram stop is perfect for those who want to explore the heart of Cardiff. From here, you can easily reach popular shopping areas, museums, and landmarks.

Other Lines

In addition to trams, Cardiff Central train station is well-connected to other transportation lines, allowing travelers to easily explore the city and its surroundings. Here are some notable lines:

• Cardiff Bus: The Cardiff Bus network covers the entire city, offering convenient and affordable transportation options. Several bus stops can be found near Cardiff Central, making it easy to hop on a bus and reach your desired destination.
• National Express Coaches: If you're planning to travel beyond Cardiff, National Express coaches provide connections to various destinations across the UK. The coach station is conveniently located near the train station.
• Rail Services: Cardiff Central is a major railway hub, offering direct rail services to destinations across Wales and the UK. Whether you're planning a day trip or a longer journey, the train services from Cardiff Central can take you there.

Taxi Stands

If you prefer the convenience of a taxi, Cardiff Central train station has designated taxi stands where you can easily hail a cab. These taxi stands are located just outside the station, ensuring a hassle-free experience for travelers.

Bus Stops

For those who prefer traveling by bus, there are several bus stops near Cardiff Central train station. These bus stops are serviced by various bus routes, providing easy access to different parts of the city and its outskirts.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available in Cardiff, offering a convenient and affordable way to get around. Cardiff Central train station has designated ride-sharing zones where you can easily request a ride using your preferred ride-sharing app.

Driving Directions

Getting to Cardiff Central train station by car

Cardiff Central train station is conveniently located in the heart of Cardiff city center, making it easily accessible by car. Whether you're a local resident or a visitor to the city, here are the best ways to get to Cardiff Central train station by car:

Pro tip: Before embarking on your journey, make sure to check for any road closures or traffic updates to ensure a smooth and hassle-free drive.

1. Via the M4 Motorway

The M4 motorway is the main route connecting Cardiff to other major cities in the UK. If you're coming from London, Bristol, or any other location along the M4, this is the most direct route to Cardiff Central train station.

1. From the M4, take exit 29 for A48(M) towards Cardiff (E & S).
2. Continue on A48(M) until you reach the A470 junction.
3. Take the A470 towards Cardiff city center.
4. Follow the signage for Cardiff Central train station.

2. From Cardiff Bay

If you're staying in Cardiff Bay or visiting the waterfront area, you can easily reach Cardiff Central train station by car.

1. Take the A4232 from Cardiff Bay towards the city center.
2. Continue on A4232 until you reach the Central Link junction.
3. Take the Central Link road and follow the signage for Cardiff Central train station.

3. Parking Options

Cardiff Central train station offers various parking options for commuters and visitors.

Note: It is recommended to check the availability and pricing of parking options before your visit, as they may vary.

With these driving directions and parking options, you can easily navigate your way to Cardiff Central train station by car. Enjoy your journey!

Airport Transfers

Airport Distance

The distance between Cardiff Central train station and the nearest airport, Cardiff Airport, is approximately 13 miles. The journey usually takes around 30 minutes by car, depending on traffic conditions.

Transfers Price and Payment Options

There are various options available for airport transfers from Cardiff Central train station to Cardiff Airport. The prices may vary depending on the type of transfer and the number of passengers. Some common transfer options include:

1. Taxi: Prices for a taxi transfer can range from £30 to £40, depending on the time of day and any additional charges.
2. Shuttle Bus: Shuttle bus services are available and offer a more affordable option, with prices starting from £10 per person.
3. Private Car Service: Private car services can be booked in advance and provide a more comfortable and personalized transfer experience. Prices for private car services vary depending on the provider and the type of vehicle.

Payment options for airport transfers typically include cash, credit/debit cards, and online payment platforms. It is advisable to check with the specific transfer service provider regarding their accepted payment methods.

Airport Transfers Essentials

When planning for airport transfers from Cardiff Central train station, it is essential to keep the following in mind:

• Book in Advance: To ensure availability and secure the best rates, it is recommended to book airport transfers in advance.
• Flight Details: Provide accurate flight details to the transfer service provider to ensure a smooth and timely pickup.
• Luggage Considerations: Inform the transfer service provider about the number and size of your luggage to ensure appropriate vehicle arrangements.
• Arrival Time: Plan your transfer time considering factors like traffic, check-in requirements, and airport security procedures.

Types of Airport Transfers Available

There are different types of airport transfers available from Cardiff Central train station to Cardiff Airport, including:

1. Taxi: Taxis provide a direct and convenient transfer option, accommodating individual or group travel.
2. Shuttle Bus: Shuttle bus services operate on scheduled routes and offer budget-friendly transfers for multiple passengers.
3. Private Car Service: Private car services provide a personalized and comfortable transfer experience, with options for luxury vehicles and additional amenities.
4. Public Transport: Public transport options such as buses and trains are also available, offering cost-effective transfers for budget-conscious travelers.

Booking Airport Transfers

To book airport transfers from Cardiff Central train station to Cardiff Airport, you can follow these steps:

1. Research Transfer Options: Explore different transfer options, considering factors like cost, comfort, and convenience.
2. Compare Prices: Compare prices from different transfer service providers to find the best deal.
3. Check Availability: Ensure that the preferred transfer option is available on your desired travel date and time.
4. Make a Reservation: Contact the chosen transfer service provider or book online to make a reservation.
5. Provide Flight Details: Share your flight details with the transfer service provider to facilitate timely pickup.
6. Confirm and Pay: Confirm your booking and make the necessary payment as per the provider's instructions.

Airport Transfers Arrival

Upon arriving at Cardiff Airport, follow these steps for a smooth airport transfer experience:

1. Collect Luggage: Collect your luggage from the designated area after clearing customs.
2. Meet Driver/Representative: Look for your driver or representative from the chosen transfer service provider at the designated meeting point.
3. Identify Yourself: Provide your name or booking reference to the driver/representative for identification.
4. Board Transfer Vehicle: Follow the instructions of the driver/representative and board the designated transfer vehicle.
5. Enjoy the Ride: Sit back, relax, and enjoy the comfortable transfer from the airport to Cardiff Central train station.

Airport Transfers Departures

When departing from Cardiff Central train station to Cardiff Airport, follow these steps for a hassle-free transfer:

1. Check Pickup Time: Confirm the pickup time with the transfer service provider to ensure a timely departure.
2. Be Ready and Packed: Be prepared for the pickup by having your luggage packed and ready in advance.
3. Meet Driver/Representative: Wait at the designated meeting point for the driver/representative to arrive.
4. Board Transfer Vehicle: Follow the instructions of the driver/representative and board the transfer vehicle.
5. Enjoy the Ride: Relax and enjoy the comfortable transfer from Cardiff Central train station to Cardiff Airport.

Peak Travel Times

Weekdays

During weekdays, the Cardiff Central train station experiences its highest peak travel times during the morning and evening rush hours. Commuters and business travelers fill the station as they make their way to work in the city center or other surrounding areas. The busiest times are typically between 7:00 AM - 9:00 AM and 5:00 PM - 7:00 PM.

Weekends

On weekends, the peak travel times at Cardiff Central train station tend to be more spread out throughout the day. Many tourists and leisure travelers visit the city on weekends, leading to increased footfall at the station. The busiest periods are usually during mid-morning and early afternoon, as people arrive for day trips or weekend getaways.

Special Days

On special days, such as public holidays or major events happening in Cardiff, the train station experiences exceptionally high peak travel times. These days attract a large number of visitors to the city, resulting in increased train travel. It's advisable to plan your journey in advance and arrive at the station early to avoid potential crowds and ensure a smooth travel experience.

School Days

During school days, the peak travel times at Cardiff Central train station are influenced by the morning and afternoon school runs. Parents and students commuting to and from schools contribute to the footfall at the station during these times. The busiest periods are typically between 8:00 AM - 9:00 AM and 3:00 PM - 4:00 PM.

Fridays

Fridays at Cardiff Central train station witness increased peak travel times, as people travel for weekend getaways or return home after a week of work. The evening rush hour on Fridays tends to be particularly busy as people head out of the city for the weekend. It's advisable to plan your journey accordingly and consider booking your tickets in advance to secure a seat.

💡 Did you know? The Cardiff Central train station has a wide range of amenities and facilities to make your travel experience more convenient. From shops and cafes to ticket machines and waiting areas, the station strives to cater to the needs of travelers. Be sure to explore what the station has to offer during your visit!

National Operators

GWR (Great Western Railway)

GWR is a national train operator that provides regular services from Cardiff Central train station. Here is some information about GWR:

Types of regular services provided

GWR operates a range of regular services from Cardiff Central train station, including intercity services to major cities such as London, Bristol, and Birmingham. They also offer regional services to destinations within Wales, such as Swansea and Newport.

Punctuality and reliability

GWR has a good reputation for punctuality and reliability. They strive to ensure that their trains run on time and passengers can rely on their services to reach their destinations promptly.

Passenger Amenities

GWR provides various passenger amenities on their trains, including comfortable seating, onboard Wi-Fi, power sockets, and catering facilities on selected services. Passengers can enjoy a comfortable and convenient journey when traveling with GWR.

Ticketing and fare Information

Passengers can buy tickets for GWR services through their website, mobile app, ticket offices, or ticket vending machines at the station. GWR accepts various payment methods, including credit/debit cards and mobile payments. Refunds and cancellations are subject to their ticketing terms and conditions.

Boarding platforms and broad information

Boarding platforms for GWR services at Cardiff Central train station can vary depending on the specific service and destination. Passengers are advised to check the departure boards at the station for the latest platform information. GWR staff are available to assist passengers and provide guidance.

Transport for Wales

Transport for Wales is another national train operator that operates services from Cardiff Central train station. Here is some information about Transport for Wales:

Types of regular services provided

Transport for Wales operates a range of regular services from Cardiff Central train station, including regional services within Wales and services to destinations in England, such as Manchester and Shrewsbury. They also operate some long-distance services to destinations in South West England.

Punctuality and reliability

Transport for Wales aims to provide punctual and reliable services to their passengers. They work closely with Network Rail to ensure that their trains run on time and any disruptions are minimized.

Passenger Amenities

Transport for Wales offers various passenger amenities on their trains, including comfortable seating, free Wi-Fi (on selected services), power sockets, and catering facilities. Passengers can enjoy a comfortable and enjoyable journey when traveling with Transport for Wales.

Ticketing and fare Information

Passengers can purchase tickets for Transport for Wales services through their website, mobile app, ticket offices, or ticket vending machines at the station. They accept various payment methods, including credit/debit cards and mobile payments. Refunds and cancellations are subject to their ticketing terms and conditions.

Boarding platforms and broad information

Boarding platforms for Transport for Wales services at Cardiff Central train station can vary depending on the specific service and destination. Passengers are advised to check the departure boards at the station for the latest platform information. Transport for Wales staff are available to assist passengers and provide guidance.

💡 One unique insight about Cardiff Central train station is that it is a major hub for train services, connecting passengers to various destinations within Wales and across the UK. With multiple national operators operating from this station, travelers have a wide range of options to choose from for their journeys.

International Operators

1. Great Western Railway (GWR)

Great Western Railway (GWR) is one of the primary operators at Cardiff Central train station. They offer regular services to various destinations within the United Kingdom.

Types of regular services provided: GWR operates both local and long-distance services. They provide frequent trains to major cities like London, Bristol, and Swansea.

Punctuality and reliability: GWR is known for its punctuality and reliability. They strive to ensure that their trains run on time and provide a smooth journey for passengers.

Passenger Amenities: GWR offers a range of passenger amenities to enhance the travel experience. These include comfortable seating, onboard Wi-Fi, power sockets, and refreshment facilities.

Ticketing and Fare Information: To buy tickets for GWR services, passengers can visit the ticket counters at the station or use the self-service ticket machines. GWR accepts various payment methods, including cash, card, and mobile payments. Refunds and cancellations are subject to the specific fare conditions.

Boarding Platforms and Broad Information: The boarding platforms for GWR services at Cardiff Central train station can vary depending on the destination. Passengers are advised to check the departure boards for the specific platform number before boarding.

2. CrossCountry

CrossCountry is another operator that serves Cardiff Central train station. They provide regular services connecting various destinations across the United Kingdom.

Types of regular services provided: CrossCountry offers a wide range of services that connect cities like Birmingham, Manchester, and Edinburgh. They operate both local and long-distance trains.

Punctuality and reliability: CrossCountry strives to maintain punctuality and reliability across their services. They have measures in place to minimize disruptions and ensure a smooth journey for passengers.

Passenger Amenities: Passengers traveling with CrossCountry can enjoy amenities such as comfortable seating, onboard Wi-Fi in selected services, and catering facilities offering a selection of food and drinks.

Ticketing and Fare Information: Tickets for CrossCountry services can be purchased at the station ticket counters or through their website. Payment methods include cash, card, and mobile payments. Refunds and cancellations are subject to their fare conditions.

Boarding Platforms and Broad Information: The specific boarding platforms for CrossCountry services can vary depending on the destination. Passengers are advised to check the departure boards for the latest platform information before boarding.

3. Transport for Wales (TfW)

Transport for Wales (TfW) is an operator that provides regular services to various destinations across Wales and beyond.

Types of regular services provided: TfW operates both local and regional services within Wales. They also offer services to destinations such as Manchester, Birmingham, and Shrewsbury.

Punctuality and reliability: TfW places a strong emphasis on punctuality and reliability. They strive to ensure that their services run on time and provide a reliable transportation option for passengers.

Passenger Amenities: TfW offers passenger amenities such as comfortable seating, onboard Wi-Fi, and catering facilities on selected services.

Ticketing and Fare Information: Passengers can purchase tickets for TfW services at the station ticket counters or through their website. Payment methods include cash, card, and mobile payments. Refunds and cancellations are subject to their fare conditions.

Boarding Platforms and Broad Information: The boarding platforms for TfW services at Cardiff Central train station can vary depending on the destination. Passengers are advised to check the departure boards for the specific platform number before boarding.

💡 Did you know? Cardiff Central train station is a major hub for both domestic and international train services, connecting passengers to various destinations across the United Kingdom and beyond.