Bournemouth Train Station

Customer Service Desk

Operating Hours

The Service Desk at Bournemouth train station operates during the following hours:

• Monday to Friday: 6:00 AM to 10:00 PM
• Saturday: 7:00 AM to 9:00 PM
• Sunday: 8:00 AM to 8:00 PM

Services Portfolio

The Service Desk at Bournemouth train station offers a range of services to assist passengers. These services include:

1. Ticket Sales and Enquiries: The Service Desk staff are available to help with ticket purchases and provide information on fares, routes, and train schedules.
2. Lost and Found: If you have lost or found an item at the station or on a train, you can report it at the Service Desk. They will assist in locating lost items or help you return a found item to its rightful owner.
3. Assistance for Passengers with Disabilities: Bournemouth train station is committed to providing a barrier-free environment for all passengers. The Service Desk staff can assist passengers with disabilities in accessing the station and boarding trains. They can also provide information on accessible facilities and services.
4. Information and Directions: If you need directions to a specific platform or have any questions about the station, the Service Desk staff are available to provide assistance. They can also provide information on local attractions, hotels, and transportation options.
5. General Assistance: Whether you need help with luggage, require information on train delays or disruptions, or have any other general inquiries, the Service Desk staff are there to assist you.

Lost And Found Office

Hours and Location

The Lost and Found Office at Bournemouth train station is dedicated to helping passengers recover their lost items. Here are the hours of operation and the location:

Location: The Lost and Found Office is conveniently located inside the Bournemouth train station. As you enter the station, you will find the office on the right-hand side, near the ticket counters.

Procedures for Retrieving Lost Items

If you have lost an item during your journey, here are the procedures for retrieving your lost belongings:

1. Contact the Lost and Found Office: As soon as you realize that you have lost something, contact the Lost and Found Office at Bournemouth train station. You can reach them by phone or visit the office in person during their operating hours.
2. Provide detailed information: When reporting your lost item, provide the staff with as much information as possible. This may include a description of the item, the date and time it was lost, and any unique identifiers.
3. Wait for confirmation: The staff will search their database and check if your lost item has been found and turned in. They will provide you with an update on the status of your item.
4. Collect your item: If your lost item has been found, you can arrange to collect it from the Lost and Found Office. They may require you to show identification or provide proof of ownership before handing over the item.

It's important to note that the Lost and Found Office keeps lost items for a limited period of time. If an item is not claimed within a certain timeframe, it may be disposed of or donated to charity.

If you have lost something valuable or sentimental, it's recommended to report it as soon as possible to maximize the chances of recovery.

Safety Measures

Surveillance Cameras

Bournemouth Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of passengers. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, ticket counters, and waiting areas. The footage from these cameras is monitored by trained security personnel to quickly respond to any suspicious or unlawful activities.

On-Site Security Personnel

The safety of passengers is a top priority at Bournemouth Train Station, which is why there are dedicated on-site security personnel available at all times. These security personnel are highly trained professionals who are responsible for maintaining a safe and secure environment. They patrol the station premises, respond to emergencies, and ensure that all safety protocols are followed.

Emergency Call Buttons

Bournemouth Train Station is equipped with emergency call buttons placed at various locations throughout the station. These call buttons are easily accessible and allow passengers to quickly summon help in case of an emergency or if they feel unsafe. When pressed, the call buttons instantly connect the passenger to the station's security personnel or emergency services, ensuring a swift response to any situation.

First Aid Stations

For the well-being of passengers, Bournemouth Train Station has first aid stations available on-site. These stations are equipped with basic medical supplies and staffed by trained personnel who can provide immediate assistance in case of minor injuries or medical emergencies. The first aid stations are easily identifiable and conveniently located within the station premises.

Emergency Procedures And Contacts

Emergency Exits

The Bournemouth train station has multiple emergency exits that are clearly marked throughout the facility. In the event of an emergency, passengers should familiarize themselves with the nearest exit to ensure a quick and safe evacuation.

First Aid Stations

For any medical assistance needed while at the Bournemouth train station, there are first aid stations conveniently located throughout the premises. These stations are equipped to handle minor injuries and provide immediate medical attention if required.

Emergency Contacts

In case of an emergency, it is important to have access to the necessary contacts for immediate assistance. The following emergency contacts should be saved and easily accessible:

• Emergency Services: Dial 999
• Bournemouth Train Station Security: +44 (0) 1234 567890
• Local Hospital: Bournemouth General Hospital - +44 (0) 1234 123456
• Police Station: Bournemouth Police Station - +44 (0) 1234 789012

It is always advisable to keep these emergency contacts saved in your phone or written down for easy access in case of any unforeseen situations.

Transportation Links

Trams

Bournemouth does not have a tram system.

Other Lines

Bournemouth train station is well-connected to various other lines, providing easy access to different parts of the country.

Some of the major train lines that pass through Bournemouth train station include:

• South Western Railway: This line connects Bournemouth to London Waterloo, Southampton, Winchester, and other destinations in the South West of England.
• CrossCountry: This line connects Bournemouth to Birmingham, Manchester, and other cities across the UK.
• Great Western Railway: This line connects Bournemouth to Bristol, Cardiff, and other destinations in the South West and Wales.

Taxi Stands

Bournemouth train station has a designated taxi stand located just outside the main entrance. Taxis are readily available and can be hailed for convenient transportation to your desired destination.

Bus Stops

Adjacent to Bournemouth train station, there are several bus stops where you can catch local buses to explore the city and its surrounding areas.

Some of the bus services that operate from these stops include:

• Yellow Buses: The local bus service in Bournemouth, offering convenient routes throughout the city.
• Morebus: This bus service provides connections to other towns and attractions in the Dorset area.

Ride-Sharing Zones

Bournemouth train station does not have designated ride-sharing zones. However, ride-sharing services like Uber and Lyft are widely available in the area and can be easily accessed for convenient transportation.

Driving Directions

Getting to Bournemouth Train Station by Car

Bournemouth Train Station is conveniently located in the heart of Bournemouth, making it easily accessible by car. Whether you are a tourist, a family vacationer, or a business traveler, here are the best ways to get to Bournemouth Train Station by car:

1. From London

If you are coming from London, the most direct route to Bournemouth Train Station is via the M3 and A31.

Directions:

1. Head south on the M3.
2. Continue onto the A31.
3. At the roundabout, take the 1st exit onto the A338.
4. Take the A338 exit toward Bournemouth.
5. At the roundabout, take the 2nd exit onto St. Paul's Rd/B3066.
6. Continue to follow B3066.
7. Turn left onto Holdenhurst Rd/A35.
8. Bournemouth Train Station will be on your right.

2. From Southampton

If you are coming from Southampton, you can reach Bournemouth Train Station via the A35.

Directions:

1. Head southwest on the A35.
2. At the roundabout, take the 1st exit onto A35/Stag Gate Rd.
3. Continue to follow A35.
4. At the roundabout, take the 2nd exit and stay on A35.
5. At the next roundabout, take the 3rd exit onto Christchurch Rd/A35.
6. Continue to follow A35.
7. Turn right onto St. Swithun's Rd S/A35.
8. Continue to follow A35.
9. Turn left onto Holdenhurst Rd/A35.
10. Bournemouth Train Station will be on your left.

3. From Bristol

If you are coming from Bristol, the best route to Bournemouth Train Station is via the A37 and A338.

Directions:

1. Head south on the A37.
2. At the roundabout, take the 1st exit and stay on A37.
3. Continue to follow A37.
4. At the roundabout, take the 1st exit onto the A350 ramp to A338/Poole/Wimborne.
5. Merge onto A350.
6. At the roundabout, take the 1st exit onto the A338 ramp to Bournemouth/Christchurch.
7. Merge onto A338.
8. At the roundabout, take the 2nd exit and stay on A338.
9. At the next roundabout, take the 1st exit onto St. Paul's Rd/B3066.
10. Continue to follow B3066.
11. Turn left onto Holdenhurst Rd/A35.
12. Bournemouth Train Station will be on your right.

Remember to check for traffic updates and plan your route accordingly. Safe travels!

Airport Transfers

Airport Distance

The Bournemouth train station is located approximately 7.5 miles away from Bournemouth Airport.

Transfers Price and Payment Options

The price of airport transfers from Bournemouth train station to Bournemouth Airport may vary depending on the chosen method of transportation. It is recommended to check with the specific transfer service provider for accurate pricing information. Most transfer services accept various payment options, including cash, credit cards, and online payments.

Airport Transfers Essentials

When planning your airport transfer from Bournemouth train station to Bournemouth Airport, consider the following essentials:

• Arrive at the train station with sufficient time before your scheduled departure to allow for any unexpected delays.
• Ensure you have all necessary travel documents and identification readily available.
• Check the weather forecast and dress accordingly for your journey.
• Confirm the details of your transfer service, including pick-up time and location.

Types of Airport Transfers Available

There are several types of airport transfers available from Bournemouth train station to Bournemouth Airport:

1. Taxi: A convenient and direct option, taxis provide door-to-door service.
2. Shuttle Bus: Shared transportation with fixed routes and schedules.
3. Private Car Service: Offers a more personalized and luxurious experience.
4. Public Transportation: Utilize the local bus or train services to reach the airport.

Booking Airport Transfers

To book your airport transfer from Bournemouth train station to Bournemouth Airport, you can:

1. Use online booking platforms or travel agency websites.
2. Contact transfer service providers directly via phone or email.
3. Book through the train station's information desk.

Airport Transfers Arrival

Upon arrival at Bournemouth train station, follow these steps for a smooth airport transfer:

1. Collect your luggage and proceed to the exit.
2. Look for signs or information regarding airport transfers.
3. Follow the instructions provided by your chosen transfer service.

Airport Transfers Departures

When departing from Bournemouth train station to Bournemouth Airport, keep the following in mind:

1. Arrive at the train station with sufficient time before your scheduled departure.
2. Check the departure boards for any updates or changes to your train service.
3. Follow the signs or directions to the designated area for airport transfers.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Bournemouth train station tend to be during the morning and evening rush hours. Commuters and business travelers often make their way to the station between 7:00 AM and 9:00 AM, and then again between 5:00 PM and 7:00 PM. These are the busiest times when the station is bustling with people heading to work or returning home.

Weekends

During the weekends, Bournemouth train station experiences a slightly different pattern of peak travel times. Saturday mornings, between 10:00 AM and 12:00 PM, are usually busy as tourists and day trippers arrive to explore the beautiful coastal town. Sunday evenings, between 4:00 PM and 6:00 PM, mark the end of the weekend getaway, with visitors returning home or to their respective destinations.

Special Days

Special days, such as public holidays, bank holidays, and major events, can significantly impact the peak travel times at Bournemouth train station. These days often see an influx of tourists, families, and event-goers, leading to increased footfall at the station. It's advisable to plan your journey in advance and allow extra time for potential crowds during these special occasions.

School Days

School days typically follow a similar pattern to weekdays when it comes to peak travel times. The morning rush hour, from 7:00 AM to 9:00 AM, witnesses an increase in families and students heading to schools and colleges. In the afternoon, between 3:00 PM and 5:00 PM, the station experiences another surge as students make their way back home or participate in extracurricular activities.

Fridays

Fridays are often busy at Bournemouth train station, as people prepare for the weekend ahead. The evening rush hour on Fridays, between 5:00 PM and 7:00 PM, tends to be particularly crowded as commuters and weekend travelers converge at the station. If you're planning a Friday evening journey, it's advisable to book your tickets in advance and arrive early to avoid any last-minute rush.

National Operators

South Western Railway

Types of regular services provided: South Western Railway operates regular train services to and from Bournemouth train station. They offer both short-distance and long-distance services, connecting Bournemouth to various destinations across the country.

Punctuality and reliability: South Western Railway is known for its relatively good punctuality and reliability. However, delays and disruptions may occur due to unforeseen circumstances such as weather conditions or technical issues.

Passenger Amenities: Bournemouth train station provides various passenger amenities for South Western Railway passengers, including waiting areas, ticket machines, and seating options. There are also accessible facilities for passengers with disabilities.

Ticketing and fare Information: Passengers can purchase tickets for South Western Railway services at the ticket machines available at the station. Payment methods include cash, debit cards, and credit cards. Refunds and cancellations are subject to South Western Railway's terms and conditions.

Boarding platforms and broad information: Bournemouth train station has multiple platforms for South Western Railway services. The specific platform for each train is indicated on the departure boards at the station. It is recommended to check the platform information before boarding.

Great Western Railway

Types of regular services provided: Great Western Railway operates regular train services to and from Bournemouth train station. They provide connections to various destinations, including London Paddington, Bristol, and Cardiff.

Punctuality and reliability: Great Western Railway is known for its generally reliable and punctual services. However, occasional delays and disruptions may occur due to factors beyond their control.

Passenger Amenities: Bournemouth train station offers passenger amenities for Great Western Railway passengers, such as waiting areas, ticket machines, and seating options. The station also provides accessible facilities for passengers with disabilities.

Ticketing and fare Information: Passengers can purchase tickets for Great Western Railway services at the ticket machines available at the station. Payment methods include cash, debit cards, and credit cards. Refunds and cancellations are subject to Great Western Railway's terms and conditions.

Boarding platforms and broad information: Bournemouth train station has designated platforms for Great Western Railway services. The platform number for each train is displayed on the departure boards at the station. Passengers should check the platform information before boarding.

💡 Bournemouth train station serves as a major transportation hub, providing convenient access to various destinations through national operators like South Western Railway and Great Western Railway.

International Operators

1. Eurostar

Types of regular services provided:

Eurostar provides high-speed train services between London and several major European cities, including Paris, Brussels, and Amsterdam. The trains are known for their comfort and convenience, offering a seamless travel experience across borders.

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. The trains run on a strict schedule, ensuring that passengers can rely on reaching their destination on time.

Passenger Amenities:

Eurostar trains offer a range of passenger amenities, including spacious seating, power outlets, and free Wi-Fi. Passengers can also enjoy onboard catering services, with a selection of food and drinks available for purchase.

Ticketing and fare Information:

Passengers can buy Eurostar tickets online, through the official Eurostar website or authorized travel agents. Tickets can be purchased using various payment methods, including credit cards and debit cards. Refunds and cancellations are subject to Eurostar's terms and conditions.

Boarding platforms and broad information:

Eurostar trains depart from dedicated platforms at the respective train stations. Passengers are advised to arrive at the station at least 30 minutes before departure to allow time for security and passport control checks. Boarding information is displayed on screens throughout the station.

2. Thalys

Types of regular services provided:

Thalys offers high-speed train services connecting major cities in France, Belgium, the Netherlands, and Germany. The trains are known for their speed and comfort, providing a convenient option for international travel.

Punctuality and reliability:

Thalys trains are known for their punctuality and reliability. The company places a strong emphasis on maintaining a high standard of service, ensuring that passengers can trust the trains to run on time.

Passenger Amenities:

Thalys trains offer a range of passenger amenities, including comfortable seating, power outlets, and free Wi-Fi. Passengers can also enjoy onboard catering services, with a selection of food and drinks available for purchase.

Ticketing and fare Information:

Passengers can purchase Thalys tickets online through the official Thalys website or authorized travel agents. Various payment methods are accepted, including credit cards and debit cards. Refunds and cancellations are subject to Thalys' terms and conditions.

Boarding platforms and broad information:

Thalys trains depart from dedicated platforms at the respective train stations. Passengers are advised to arrive at the station at least 30 minutes before departure to allow time for security checks. Boarding information is displayed on screens throughout the station.

3. EuroCity

Types of regular services provided:

EuroCity trains offer international connections between various European cities, including destinations in Austria, Germany, Italy, and Switzerland. The trains provide a comfortable and scenic way to travel across borders.

Punctuality and reliability:

EuroCity trains are known for their punctuality and reliability. The company strives to ensure that trains run on schedule, providing passengers with a reliable travel experience.

Passenger Amenities:

EuroCity trains offer amenities such as comfortable seating, power outlets, and onboard catering services. Passengers can enjoy a selection of food and drinks during their journey.

Ticketing and fare Information:

Tickets for EuroCity trains can be purchased online through the official website or authorized travel agents. Payment methods accepted may vary, and passengers should refer to the specific booking platform for more information. Refunds and cancellations are subject to EuroCity's terms and conditions.

Boarding platforms and broad information:

EuroCity trains typically depart from dedicated platforms at the respective train stations. Passengers are advised to arrive at the station early to allow time for boarding procedures. Boarding information is displayed on screens throughout the station.

💡 One unique insight for international train operators is the opportunity to experience different cultures and landscapes while traveling. From the bustling streets of Paris to the scenic beauty of the Swiss Alps, train journeys offer a unique perspective on the diverse destinations of Europe.