Bolton Train Station

Customer Service Desk

Operating Hours

The service desk at Bolton train station is open during the following hours:

• Monday to Friday: 7:00 am to 8:00 pm
• Saturday: 8:00 am to 6:00 pm
• Sunday: 9:00 am to 5:00 pm

Services Portfolio

The service desk at Bolton train station offers a range of services to assist passengers. These include:

1. Ticket Sales: The friendly staff at the service desk can help you purchase tickets for your journey. They can provide information on fares, discounts, and any special offers available.
2. Travel Information: If you have any questions about train times, routes, or connections, the service desk staff are here to help. They can provide you with up-to-date travel information and advise you on the best options for your journey.
3. Lost Property: If you have lost or found any items during your journey, you can report it at the service desk. The staff will assist you in filling out a lost property form and provide guidance on what to do next.
4. Accessibility Assistance: The service desk is equipped to assist passengers with disabilities or reduced mobility. If you require any special assistance or have specific accessibility needs, the staff can provide you with the necessary support.
5. General Inquiries: Whether you need directions, information about local attractions, or have any other general inquiries, the service desk staff are knowledgeable about the area and can provide you with the information you need.

For any other specific services or inquiries, feel free to approach the service desk staff who will be happy to assist you.

International Operators

1. Air France

Types of regular services provided: Air France operates regular flights to and from Bolton, connecting the city to various international destinations. They offer both economy and business class options for travelers.

Punctuality and reliability: Air France is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities: Air France provides a comfortable and enjoyable flying experience for passengers, offering in-flight entertainment, meals, and beverages.

Ticketing and fare Information: Tickets for Air France flights can be purchased online through their official website or through travel agencies. Payment methods include credit cards, debit cards, and online banking. Refunds and cancellations are subject to the airline's policy.

Boarding platforms and broad information: Air France flights usually depart from and arrive at dedicated terminals in Bolton, which are well-equipped with facilities for passengers.

2. Lufthansa

Types of regular services provided: Lufthansa offers regular flights to and from Bolton, connecting the city to numerous international destinations. They provide various travel classes, including economy, premium economy, business, and first class.

Punctuality and reliability: Lufthansa is known for its punctuality and reliability, ensuring that passengers reach their destinations without any major delays.

Passenger Amenities: Lufthansa offers a range of passenger amenities, including in-flight entertainment, comfortable seating, and complimentary meals and beverages for long-haul flights.

Ticketing and fare Information: Tickets for Lufthansa flights can be purchased online through their official website or through authorized travel agencies. Payment methods include credit cards, debit cards, and online banking. Refunds and cancellations are subject to the airline's policy.

Boarding platforms and broad information: Lufthansa flights usually depart from and arrive at dedicated terminals in Bolton, providing convenient boarding and disembarking facilities for passengers.

3. Emirates

Types of regular services provided: Emirates operates regular flights to and from Bolton, connecting the city to various international destinations. They offer economy, business, and first-class travel options.

Punctuality and reliability: Emirates is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities: Emirates provides a luxurious flying experience for passengers, offering spacious seating, in-flight entertainment, gourmet meals, and a range of amenities for long-haul flights.

Ticketing and fare Information: Tickets for Emirates flights can be purchased online through their official website or through authorized travel agencies. Payment methods include credit cards, debit cards, and online banking. Refunds and cancellations are subject to the airline's policy.

Boarding platforms and broad information: Emirates flights usually depart from and arrive at dedicated terminals in Bolton, providing efficient boarding and disembarking facilities for passengers.

4. British Airways

Types of regular services provided: British Airways operates regular flights to and from Bolton, connecting the city to various international destinations. They offer economy, premium economy, business, and first-class travel options.

Punctuality and reliability: British Airways is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.

Passenger Amenities: British Airways provides a comfortable and enjoyable flying experience for passengers, offering in-flight entertainment, meals, and beverages.

Ticketing and fare Information: Tickets for British Airways flights can be purchased online through their official website or through authorized travel agencies. Payment methods include credit cards, debit cards, and online banking. Refunds and cancellations are subject to the airline's policy.

Boarding platforms and broad information: British Airways flights usually depart from and arrive at dedicated terminals in Bolton, which are well-equipped with facilities for passengers.

Safety Measures

Surveillance Cameras

Bolton Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station to monitor key areas and provide real-time video footage.

The surveillance cameras at Bolton Train Station are regularly maintained and monitored by trained security personnel. They help deter criminal activities and assist in the identification of individuals involved in any incidents that may occur.

With the presence of surveillance cameras, passengers can have peace of mind knowing that their safety is a top priority at Bolton Train Station.

On-Site Security Personnel

Bolton Train Station employs a team of dedicated and highly trained security personnel who are responsible for maintaining a safe environment for passengers. These security personnel are present on-site round the clock, ensuring that any security concerns are promptly addressed.

These trained professionals are equipped to handle various situations, including assisting passengers with their queries, providing directions, and responding to any security incidents that may arise. They work closely with the local law enforcement agencies to ensure the safety and well-being of everyone at the station.

The presence of on-site security personnel at Bolton Train Station serves as a visible deterrent to potential criminal activities and helps create a secure atmosphere for all passengers.

Emergency Call Buttons

Bolton Train Station is equipped with emergency call buttons located at various points throughout the premises. These call buttons are easily identifiable and provide a quick and direct line of communication to the station's control center or emergency services.

In the event of an emergency, passengers can simply press the emergency call button to notify the authorities and seek immediate assistance. The call buttons are designed to be easily accessible and user-friendly, ensuring that passengers can quickly and effectively communicate their needs in times of distress.

The presence of emergency call buttons at Bolton Train Station enhances the overall safety and security measures, allowing passengers to feel confident that help is readily available when needed.

First Aid Stations

Bolton Train Station features conveniently located first aid stations to provide immediate medical assistance to passengers in case of any injuries or medical emergencies. These first aid stations are equipped with basic medical supplies and staffed by trained personnel who can administer first aid promptly.

If a passenger requires medical attention, they can approach any staff member or security personnel at the station who will be able to direct them to the nearest first aid station. The trained medical personnel at these stations can assess the situation and provide appropriate care until further medical assistance arrives, if necessary.

The presence of first aid stations at Bolton Train Station ensures that passengers receive timely medical attention, promoting their safety and well-being while traveling.

Lost and Found Office

Hours and Location

The Lost and Found Office at Bolton train station is dedicated to helping passengers recover their lost belongings. Here is the information you need to know about the office's hours and location:

• Location: The Lost and Found Office is conveniently located on the ground floor of Bolton train station. You can easily find it near the main entrance.
• Hours of Operation: The office is open every day from 9:00 AM to 5:00 PM. However, please note that the office may have reduced hours on holidays and weekends. It is recommended to call ahead or check the station's website for any changes in operating hours.

Procedures for Retrieving Lost Items

If you have lost an item during your journey or while at Bolton train station, follow these procedures to increase your chances of recovering it:

1. Report the Lost Item: As soon as you realize that you have lost something, report it to the Lost and Found Office. Provide them with a detailed description of the item, including any unique identifiers or markings. The more information you can provide, the better.
2. Provide Contact Information: Make sure to provide your contact information to the office staff. They may need to reach you if your lost item is found or if they require additional information from you.
3. Check Back Regularly: It is advisable to check back with the Lost and Found Office regularly to inquire about any updates on your lost item. They may need some time to process and catalog found items, so don't lose hope if your item is not immediately located.
4. Proof of Ownership: In some cases, the office may require proof of ownership before releasing a lost item to you. This is to ensure that the item is returned to its rightful owner. Be prepared to provide any necessary documentation or identification.
5. Collecting the Item: If your lost item is found, the office staff will inform you about the retrieval process. They will provide instructions on when and where you can collect your item. It is important to follow their instructions to ensure a smooth and hassle-free collection.

Remember, the Lost and Found Office at Bolton train station is committed to assisting passengers in recovering their lost belongings. Follow the procedures outlined above to increase your chances of being reunited with your lost item.

Emergency Procedures And Contacts

Emergency Exits

In case of an emergency, it is important to know the location of the emergency exits at Bolton train station. Here are the emergency exits:

• Main Entrance/Exit: Located at the front of the station building, this exit leads directly to the main road.
• Side Entrance/Exit: Situated on the side of the station, this exit provides an alternative escape route.
• Platform Exits: Each platform at Bolton train station has designated exits that lead to the adjacent streets.

First Aid Stations

Bolton train station is equipped with first aid stations to provide immediate medical assistance if needed. Here are the locations of the first aid stations:

1. Main Concourse: The main concourse area has a first aid station staffed by trained personnel.
2. Platform Level: There is a first aid station on each platform to ensure quick access to medical assistance.

Emergency Contacts

In case of an emergency or if you require immediate assistance, please contact the following emergency contacts:

Make sure to remember these emergency contacts and keep them handy in case of any unforeseen circumstances during your visit to Bolton train station.

Transportation Links

Trams

The Bolton train station is conveniently located near several tram stops, providing easy access to various destinations in and around the city. The trams are a popular mode of transportation for both tourists and locals alike. Here are some of the tram stops near the Bolton train station:

• Tram Stop A: Located just a short walk from the train station, Tram Stop A is a major hub for tram services. From here, you can catch trams to popular attractions such as the City Center and the Museum District.
• Tram Stop B: Situated on the outskirts of the city, Tram Stop B offers connections to suburban areas and residential neighborhoods. It is a convenient option for commuters and residents traveling within the city.
• Tram Stop C: Located near the shopping district, Tram Stop C provides easy access to various retail outlets and shopping centers. It is a popular stop for those looking to indulge in some retail therapy.

Other Lines

In addition to the trams, there are several other transportation lines that can be accessed from the Bolton train station. These lines offer convenient travel options for both short and long distances. Here are some of the other lines available:

1. Line 1: This line connects the Bolton train station to neighboring cities and towns, making it a popular choice for commuters and travelers looking to explore the surrounding areas.
2. Line 2: Line 2 is a direct route to the airport, providing a convenient option for those traveling by air. It offers frequent services and comfortable seating for a hassle-free journey.
3. Line 3: Line 3 is a scenic route that takes passengers through picturesque countryside and charming villages. It is a popular choice for leisure travelers looking to enjoy the beauty of the region.

Taxi Stands

If you prefer a more personalized mode of transportation, there are taxi stands available near the Bolton train station. Taxis offer a convenient and efficient way to travel to your desired destination. Here are some of the taxi stands near the train station:

Taxi Stand A: Located just outside the main entrance of the train station, Taxi Stand A is a popular pick-up point for both locals and visitors. Taxis are readily available here, ensuring a hassle-free journey.

Taxi Stand B: Situated on the opposite side of the train station, Taxi Stand B offers an alternative option for those looking to catch a taxi. It is a convenient location for those heading towards the city center.

Bus Stops

For those who prefer traveling by bus, there are several bus stops near the Bolton train station. Buses provide a cost-effective and reliable mode of transportation for both short and long distances. Here are some of the bus stops near the train station:

• Bus Stop A: Located just a short walk from the train station, Bus Stop A offers connections to various parts of the city. It is a convenient option for those looking to explore the local attractions.
• Bus Stop B: Situated near the business district, Bus Stop B provides easy access to commercial areas and office complexes. It is a popular stop for business travelers and professionals.
• Bus Stop C: Located near the residential area, Bus Stop C offers connections to residential neighborhoods and suburban areas. It is a convenient option for commuters and residents.

Ride-Sharing Zones

Ride-sharing services have become increasingly popular in recent years. If you prefer using ride-sharing apps, there are designated zones near the Bolton train station where you can easily book a ride. Here are some of the ride-sharing zones:

These designated zones ensure a smooth pick-up and drop-off experience for ride-sharing users, offering a convenient alternative to traditional transportation options.

Driving Directions

From Manchester

If you are coming from Manchester, the easiest and quickest way to reach Bolton train station is by car. Follow these simple directions:

1. Head south on the A666 towards Bolton.
2. Continue on the A666 for approximately 10 miles.
3. Take the exit towards Bolton town center.
4. Keep right at the fork and merge onto Trinity Street.
5. Continue straight onto Great Moor Street.
6. Turn right onto Newport Street.
7. Bolton train station will be on your left.

From Liverpool

If you are traveling from Liverpool, here's how you can reach Bolton train station by car:

1. Take the M62 towards Manchester.
2. At junction 12, take the M60/Bolton exit.
3. Continue on M60 for approximately 10 miles.
4. Take exit 15 towards Bolton town center.
5. Merge onto St Peters Way/A666.
6. Continue straight onto Trinity Street.
7. Continue onto Great Moor Street.
8. Turn right onto Newport Street.
9. Bolton train station will be on your left.

From Leeds

If you are coming from Leeds, follow these directions to reach Bolton train station by car:

1. Take the M62 towards Manchester.
2. At junction 18, take the M66 exit towards Bury/Bolton/Manchester.
3. Continue on M66 for approximately 15 miles.
4. Take exit 2 towards Bolton/Ramsbottom.
5. At the roundabout, take the first exit onto the A58.
6. Continue straight onto Rochdale Road/A58.
7. Turn right onto Bury New Road/A58.
8. Continue onto Bridge Street/A676.
9. Turn right onto Newport Street.
10. Bolton train station will be on your right.

From London

If you are traveling from London, here's how you can reach Bolton train station by car:

1. Take the M1 towards Northampton/Birmingham.
2. At junction 6A, take the M25 exit towards M40/M11.
3. At junction 21, take the M6 exit towards Birmingham (N&W)/A45.
4. Continue on M6 for approximately 160 miles.
5. At junction 30, take the M61 exit towards M65/Bolton/Blackburn.
6. Continue on M61 for approximately 10 miles.
7. Take exit 5 towards Bolton.
8. Merge onto Chorley New Road/A673.
9. Continue onto Topp Way/A676.
10. Turn left onto Newport Street.
11. Bolton train station will be on your right.

Airport Transfers

Airport Distance

Knowing the distance between the airport and your destination is essential for planning your airport transfer. The distance can vary depending on the location of the airport and your final destination.

Transfers Price and Payment Options

The price of airport transfers can vary depending on various factors such as distance, type of transfer, and the number of passengers. It is recommended to check with the transfer service provider for the most accurate pricing. Payment options usually include cash, credit card, or online payment.

Airport Transfers Essentials

When booking an airport transfer, there are a few essentials to keep in mind:

• Ensure you have the correct date and time of your arrival or departure.
• Double-check the meeting point at the airport.
• Provide accurate information regarding the number of passengers and luggage.
• Confirm the cancellation policy and any additional charges.

Types of Airport Transfers available

There are several types of airport transfers available to suit different preferences and budgets:

1. Private Transfers: These offer personalized service with a dedicated vehicle for your party.
2. Shared Transfers: These are cost-effective options where you share the transfer with other passengers.
3. Shuttle Services: These operate on fixed schedules and pick up/drop off passengers at designated locations.
4. Taxi Services: Taxis are readily available at most airports and provide a convenient door-to-door service.

Booking Airport Transfers

Booking airport transfers in advance is highly recommended to ensure a smooth and hassle-free experience. You can book online through various travel websites or directly with the transfer service provider. Make sure to provide accurate details and check the confirmation for any instructions or contact information.

Airport Transfers Arrival

Upon arrival at the airport, follow the instructions provided by the transfer service provider. Look for the designated meeting point or representative who will assist you with the transfer. Ensure you have all your belongings and follow any safety guidelines provided.

Airport Transfers Departures

When departing from the airport, make sure to be at the designated meeting point on time. The transfer service provider will inform you about the pick-up time and location. Double-check your belongings and follow any instructions provided for a smooth departure.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Bolton train station tend to be during the morning and evening rush hours. Commuters traveling to and from work fill the station during these times, leading to crowded platforms and busy trains. The morning peak typically occurs between 7:00 am and 9:00 am, while the evening peak is usually between 5:00 pm and 7:00 pm.

Weekends

During the weekends, the peak travel times at Bolton train station vary based on events and popular destinations in the area. If there are local festivals, concerts, or sporting events happening, the station may experience increased passenger traffic. Additionally, weekends are popular for leisure travel, so it's advisable to expect higher volumes of travelers during mid-morning and early evening hours.

Special Days

Special days such as public holidays or long weekends can also result in peak travel times at Bolton train station. Many people take advantage of these occasions to go on short trips or visit family and friends. As a result, the station may experience higher passenger volumes throughout the day, especially during the morning and early afternoon.

School Days

During school days, the peak travel times at Bolton train station are influenced by students commuting to and from school. The morning peak typically occurs between 7:30 am and 9:00 am as students travel to school, while the afternoon peak is usually between 3:00 pm and 5:00 pm as students head back home. It's important to note that school holidays may have different peak travel patterns.

Fridays

Fridays at Bolton train station often see peak travel times in the late afternoon and early evening. Many people finish work early and start their weekends, leading to increased passenger volumes during this time. Additionally, commuters who travel to nearby cities for weekend getaways may catch trains on Fridays, contributing to the higher travel demand.

💡 It's always a good idea to check the official train schedules or use travel apps to get real-time information about peak travel times at Bolton train station. This can help you plan your journey more efficiently and avoid unnecessary congestion.

National Operators

Virgin Trains

Virgin Trains is one of the major national operators that operates services from Bolton train station. They provide regular services to various destinations across the country, including London, Manchester, Birmingham, and Glasgow. With their high-speed trains, Virgin Trains ensures a comfortable and efficient travel experience for passengers.

• Types of regular services provided: Virgin Trains offers both long-distance and regional services, catering to the needs of different travelers.
• Punctuality and reliability: Virgin Trains has a good track record of punctuality and reliability, ensuring that passengers can rely on their services.
• Passenger Amenities: The trains operated by Virgin Trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and catering facilities.
• Ticketing and fare Information: Passengers can buy tickets for Virgin Trains online, at the station, or through their mobile app. They accept various payment methods, including credit/debit cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: The boarding platforms for Virgin Trains at Bolton train station are well-marked and easily accessible. Passengers are advised to arrive at the station in advance to avoid any last-minute rush.

TransPennine Express

TransPennine Express is another prominent national operator serving Bolton train station. They offer regular services connecting Bolton to various cities in the North of England, including Manchester, Leeds, and Liverpool. With their modern trains and excellent service, TransPennine Express ensures a convenient and enjoyable journey for passengers.

• Types of regular services provided: TransPennine Express operates both long-distance and regional services, providing options for different travel needs.
• Punctuality and reliability: TransPennine Express strives to maintain a high level of punctuality and reliability, ensuring that passengers can reach their destinations on time.
• Passenger Amenities: The trains operated by TransPennine Express offer comfortable seating, free Wi-Fi, power sockets, and onboard catering facilities.
• Ticketing and fare Information: Tickets for TransPennine Express can be purchased online, at the station, or through their mobile app. They accept various payment methods, including contactless cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: TransPennine Express has designated platforms at Bolton train station for boarding their trains. Passengers are advised to check the departure screens for platform information and arrive in advance to ensure a smooth boarding process.

Northern Rail

Northern Rail is a regional operator that provides regular services from Bolton train station to various destinations within the North of England. They offer convenient connections to cities such as Manchester, Preston, and Blackpool, making it easy for passengers to explore the region.

• Types of regular services provided: Northern Rail operates regional services, connecting Bolton to nearby towns and cities.
• Punctuality and reliability: Northern Rail strives to maintain punctuality and reliability, ensuring that passengers can rely on their services for timely travel.
• Passenger Amenities: The trains operated by Northern Rail offer comfortable seating, free Wi-Fi in select trains, and onboard refreshments.
• Ticketing and fare Information: Passengers can purchase tickets for Northern Rail online, at the station, or through their mobile app. They accept various payment methods, including contactless cards and mobile payments. Refunds and cancellations are subject to their terms and conditions.
• Boarding platforms and broad information: Northern Rail has specific platforms at Bolton train station for boarding their trains. Passengers should check the platform information displayed on the departure screens and arrive in advance to ensure a smooth boarding process.

💡 One unique insight about traveling with national operators from Bolton train station is that passengers can enjoy scenic views during their journey, especially when traveling through the picturesque countryside of the North of England.