Berlin Central Station

Service Desk

Operating Hours

The Service Desk at Berlin Central Station operates during the following hours:

• Monday to Friday: 8:00 am to 8:00 pm
• Saturday and Sunday: 9:00 am to 6:00 pm

Services Portfolio

The Service Desk at Berlin Central Station offers a range of services to assist travelers and provide necessary information. Some of the services include:

1. Ticket Sales: The Service Desk provides ticket sales for various modes of transportation, including local trains, regional trains, and long-distance trains. Travelers can purchase tickets for both single journeys and multiple trips.
2. Travel Information: The staff at the Service Desk are knowledgeable about the local transportation network and can provide valuable information about train schedules, connections, and fares. They can also assist with planning routes and providing information about tourist attractions and landmarks in Berlin.
3. Lost and Found: If you have misplaced or lost any belongings while traveling, you can inquire about lost items at the Service Desk. They maintain a lost and found section where you can report lost items or inquire about any items you may have found.
4. Customer Support: The Service Desk is available to provide customer support and assist with any issues or concerns you may have during your travel. Whether it's a problem with your ticket or a general question about the station, the staff at the Service Desk are there to help.
5. Information Brochures: The Service Desk offers a variety of information brochures and maps to help travelers navigate the city. These resources provide valuable insights into the top attractions, events, and activities in Berlin.

For any additional services or specific inquiries, it is recommended to visit the Service Desk at Berlin Central Station during their operating hours.

Safety Measures at Berlin Central Station

Surveillance Cameras

Berlin Central Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, and public spaces. The surveillance cameras are monitored by trained security personnel, providing an extra layer of protection.

On-Site Security Personnel

Berlin Central Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe environment for all travelers. These security personnel undergo rigorous training to handle various situations and emergencies. They patrol the station premises regularly, ensuring the safety of visitors and addressing any security concerns promptly.

Emergency Call Buttons

In case of any emergency or need for immediate assistance, Berlin Central Station is equipped with emergency call buttons. These call buttons are conveniently located throughout the station, easily accessible to anyone in need. By pressing the emergency call button, travelers can quickly connect with the station's security personnel or emergency services to receive the necessary help.

First Aid Stations

For any medical emergencies or minor injuries, Berlin Central Station provides first aid stations. These stations are staffed with trained personnel who can provide immediate medical assistance. The first aid stations are equipped with essential medical supplies to handle common ailments or injuries that may occur within the station premises.

Lost and Found Office

Hours and Location

The Lost and Found Office at Berlin Central Station is dedicated to reuniting travelers with their lost belongings. Here are the hours and location details:

Hours:

• Monday to Friday: 9:00 am - 6:00 pm
• Saturday: 10:00 am - 4:00 pm
• Sunday: Closed

Location:

The Lost and Found Office can be found on the ground floor of Berlin Central Station, near the main entrance. It is conveniently located for easy access to those who may have lost or found items while traveling through the station.

Procedures for Retrieving Lost Items

If you have lost an item at Berlin Central Station, follow these procedures to increase the chances of retrieving it:

1. Contact the Lost and Found Office: As soon as you realize you have lost something, get in touch with the Lost and Found Office either by phone or in person. Provide them with a detailed description of the lost item and any relevant information.
2. Check the Lost and Found Database: The Lost and Found Office maintains a database of found items. Visit their website or contact them to inquire about your lost item and see if it has been found and turned in.
3. Provide Proof of Ownership: If your lost item has been found, you will need to provide proof of ownership. This can be in the form of a receipt, a serial number, or any other documentation that establishes your ownership of the item.
4. Retrieve Your Item: Once your ownership is verified, you can arrange to pick up your lost item from the Lost and Found Office. They will provide you with further instructions on how to collect your belongings.

Note: It is important to act quickly when you realize you have lost something, as the chances of recovering your item decrease over time. Make sure to provide accurate and detailed information to help the Lost and Found Office in their efforts to reunite you with your belongings.

Emergency Procedures and Contacts

Emergency Exits

The Berlin Central Station has several emergency exits strategically located throughout the building. In the event of an emergency, it is important to remain calm and follow the instructions of station staff. Here are some important details about the emergency exits:

• Emergency exits are clearly marked with illuminated signs.
• Each exit is equipped with emergency lighting to ensure visibility in case of power failure.
• Emergency exit doors are designed to open easily and can be accessed from both the inside and outside of the station.
• It is important to familiarize yourself with the location of the nearest emergency exit upon arrival at the station.
• During an emergency, it is crucial to avoid using elevators and instead use the stairwells and ramps provided.

First Aid Stations

The Berlin Central Station is equipped with first aid stations to provide immediate medical assistance if needed. Here is what you need to know about the first aid stations:

• First aid stations are staffed by trained medical personnel who are available to provide basic medical care.
• The locations of the first aid stations are clearly marked throughout the station.
• If you require medical assistance, you can approach any station staff member who will be able to direct you to the nearest first aid station.
• The first aid stations are equipped with essential medical supplies to handle minor injuries and medical emergencies.

Emergency Contacts

In case of an emergency, it is important to have access to the necessary contacts for assistance. Here are the emergency contacts for the Berlin Central Station:

It is recommended to save these emergency contact numbers in your mobile phone for easy access in case of an emergency.

Transportation Links

Trams

Berlin Central Station is well-connected to the city's tram network, making it easy for tourists, family vacationers, and business travelers to explore the city. Here are some key tram lines that you can access from the Central Station:

• Tram Line M5: This tram line connects Berlin Central Station with Alexanderplatz, one of the city's major squares. It is a convenient option if you want to visit popular attractions such as the Berlin TV Tower and the Red Town Hall.
• Tram Line M8: Taking tram line M8 from the Central Station allows you to reach the trendy neighborhood of Prenzlauer Berg. This area is known for its vibrant atmosphere, charming cafes, and picturesque streets.
• Tram Line M10: Tram line M10 is perfect for those interested in exploring Berlin's nightlife scene. It takes you to Friedrichshain, where you can find numerous bars, clubs, and music venues.

Other Lines

In addition to the tram network, Berlin Central Station provides access to various other transportation lines:

• S-Bahn: The S-Bahn, Berlin's suburban railway system, has several lines passing through the Central Station. This allows travelers to easily reach different parts of the city and even venture outside of Berlin.
• U-Bahn: The U-Bahn, Berlin's underground metro system, also has a station at the Central Station. This provides convenient connections to other parts of the city, including popular tourist destinations like Brandenburg Gate and Museum Island.
• Regional and Intercity Trains: Berlin Central Station serves as a major hub for regional and intercity trains. This makes it a convenient starting point for exploring other cities in Germany or even neighboring countries.

Taxi Stands

If you prefer to travel by taxi, you'll find designated taxi stands just outside Berlin Central Station. These stands are conveniently located and provide easy access to taxis, ensuring a hassle-free journey to your desired destination.

Bus Stops

Berlin Central Station is also well-connected to the city's bus network. There are several bus stops in the vicinity of the station, allowing you to easily catch a bus to different parts of Berlin. Check the local bus schedules for the most up-to-date information on routes and timings.

Ride-Sharing Zones

If you prefer using ride-sharing services, such as Uber or Lyft, you can easily find designated pick-up and drop-off points near Berlin Central Station. These ride-sharing zones are typically marked and provide a convenient option for travelers who prefer using these services.

Driving Directions

Getting to Berlin Central Station by Car

If you're planning a trip to Berlin and are wondering about the best ways to get to Berlin Central Station by car, you're in the right place. Here, we will provide you with the most accurate and up-to-date driving directions to help you reach your destination conveniently.

From Berlin Brandenburg Airport

If you're arriving at Berlin Brandenburg Airport and want to drive to Berlin Central Station, follow these directions:

1. Take the A113 motorway from the airport.
2. Continue on A113 until you reach the exit for B96a towards Berlin-Zentrum.
3. Merge onto B96a and continue straight.
4. Follow the signs for Berlin Central Station.
5. Once you reach the station, there are various parking options available nearby.

From Berlin Tegel Airport

If you're flying into Berlin Tegel Airport and need to drive to Berlin Central Station, follow these directions:

1. Take the A111 motorway from the airport.
2. Continue on A111 until you reach the exit for A100 towards Berlin-Zentrum.
3. Merge onto A100 and continue straight.
4. Take the exit for B96 towards Berlin-Tiergarten.
5. Follow the signs for Berlin Central Station.
6. Parking facilities are available near the station.

From Berlin City Center

If you're already in Berlin city center and want to drive to Berlin Central Station, follow these directions:

1. Take the most convenient route to reach the B96 road.
2. Continue on B96 until you reach Berlin Central Station.
3. Follow the signs for parking near the station.

Please note that traffic conditions can vary, so it's always a good idea to check for any updates or road closures before starting your journey. Additionally, keep in mind that parking availability near the station may be limited during peak hours, so it's advisable to arrive early or consider alternative transportation options if needed.

Airport Transfers

Airport Distance

The Berlin Central Station, also known as Berlin Hauptbahnhof, is located in the heart of the city. It is conveniently situated just 8 kilometers (5 miles) away from Berlin Tegel Airport and 22 kilometers (14 miles) away from Berlin Schönefeld Airport.

Transfers Price and Payment Options

The price of airport transfers from Berlin Central Station varies depending on the mode of transportation chosen. Taxis are readily available and can cost around €25-€30 from Tegel Airport and €40-€50 from Schönefeld Airport. Alternatively, public transportation options such as trains and buses offer more affordable prices, ranging from €2.80 to €3.40 per person.

Payment options for airport transfers include cash, credit cards, and mobile payment services like Apple Pay and Google Pay. It is advisable to have some cash on hand, especially when using taxis, as not all drivers accept card payments.

Airport Transfers Essentials

When planning your airport transfer from Berlin Central Station, there are a few essentials to keep in mind:

• Check the departure time of your flight to ensure you arrive at the airport with ample time for check-in and security procedures.
• Consider the number of passengers and amount of luggage you have to determine the most suitable mode of transportation.
• Take note of any specific regulations or requirements for your chosen mode of transportation, such as mask-wearing on public transport.

Types of Airport Transfers Available

There are several types of airport transfers available from Berlin Central Station:

1. Taxis: Convenient and direct, taxis offer door-to-door service.
2. Trains: The S-Bahn and regional trains provide a cost-effective option for reaching the airports.
3. Buses: The BVG bus network connects the city center with both Tegel and Schönefeld airports.
4. Shuttle Services: Private shuttle services can be booked in advance for a more personalized experience.

Booking Airport Transfers

Booking airport transfers from Berlin Central Station can be done in various ways:

• Taxis can be hailed directly from the station or booked through ride-hailing apps like Uber or MyTaxi.
• Train tickets can be purchased at the station or online through the official railway website or mobile apps.
• Bus tickets can be bought at ticket machines or from the driver when boarding.
• Private shuttle services can be booked in advance through their respective websites or travel agencies.

Airport Transfers Arrival

Upon arrival at Berlin Central Station, follow the signs to the designated area for airport transfers. If you have pre-booked a shuttle service, look for your driver or representative holding a sign with your name or the company logo.

For taxis, head to the designated taxi ranks outside the station. Ensure that the taxi is licensed and the meter is running before starting your journey.

Airport Transfers Departures

When departing from Berlin Central Station to the airport, plan your journey in advance to allow enough time for check-in and security procedures. Consider the travel time and potential traffic congestion, especially during peak hours.

For taxis, you can either hail one from the street or use a ride-hailing app. Ensure you inform the driver of your destination airport.

If using public transportation, check the schedule and platform information for the train or bus service you plan to take. Allow for some extra time in case of any delays or disruptions.

Peak travel times at Berlin Central Station

Weekdays

On weekdays, Berlin Central Station experiences the highest volume of travelers during the morning and evening rush hours. Commuters and business travelers make up a significant portion of the crowd during these times. The peak hours typically occur between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM.

Weekends

During the weekends, the peak travel times at Berlin Central Station tend to be more spread out throughout the day. Tourists and leisure travelers flock to the station to explore the city and visit popular attractions. The busiest periods on weekends are usually between 10:00 AM to 12:00 PM and 2:00 PM to 4:00 PM.

Special Days

Special days, such as public holidays or major events in Berlin, can significantly impact the peak travel times at the central station. During these times, there may be an influx of travelers, both locals and visitors, resulting in crowded platforms and longer wait times. It's advisable to plan your journey in advance and allow extra time for potential delays on these special days.

School Days

On school days, the peak travel times at Berlin Central Station are influenced by the schedules of students and families. Mornings and early afternoons are typically busier as students commute to and from school. The station may experience higher traffic between 7:30 AM to 9:30 AM and 2:30 PM to 4:30 PM on school days.

Fridays

Fridays at Berlin Central Station can be quite busy throughout the day. As the weekend approaches, both commuters and leisure travelers start their journeys, leading to increased footfall. The busiest periods on Fridays are often between 4:00 PM to 7:00 PM, as people leave work and head towards their weekend destinations.

💡 One unique insight about peak travel times at Berlin Central Station is that the station has a well-developed infrastructure and efficient transportation system in place to handle the high volume of travelers. This ensures a smooth travel experience even during the busiest periods.

National Operators

Deutsche Bahn (DB)

Deutsche Bahn, also known as DB, is the national railway operator in Germany. It operates both regional and long-distance train services, connecting various cities and towns across the country.

Types of regular services provided:

DB offers a wide range of services, including regional trains, intercity trains, and high-speed trains. Regional trains connect smaller towns and cities, while intercity trains provide connections between major cities. DB's flagship high-speed service, known as ICE (InterCity Express), offers fast and efficient travel between major German cities and neighboring countries.

Punctuality and reliability:

DB is known for its punctuality and reliability. The trains generally depart and arrive on time, ensuring a smooth and hassle-free journey for passengers. In case of any delays or disruptions, DB provides timely updates and assistance to passengers.

Passenger Amenities:

DB trains are equipped with various passenger amenities to make the journey comfortable. These amenities include spacious seating, power outlets for electronic devices, onboard Wi-Fi (available on selected trains), and catering services offering a selection of snacks and beverages.

Ticketing and fare Information:

Passengers can buy tickets for DB trains through various channels, including online ticketing platforms, ticket vending machines at stations, and ticket counters. Payment methods accepted include credit/debit cards and cash. Refunds and cancellations are subject to DB's refund policy, which can be found on their official website.

Boarding platforms and broad information:

DB trains usually have designated platforms at each station. The platform number is displayed on the departure boards, making it easy for passengers to locate their train. It is recommended to arrive at the platform a few minutes before the scheduled departure time to ensure a smooth boarding process.

Regional Operators

In addition to Deutsche Bahn, there are several regional operators that provide train services within specific areas of Germany. These operators include:

1. Abellio Rail Mitteldeutschland
2. Agilis
3. Metronom
4. Westfrankenbahn
5. and many more.

Types of regular services provided:

Regional operators offer regular train services within specific regions of Germany. They connect smaller towns and cities, providing essential transportation links for local residents and tourists.

Punctuality and reliability:

Regional operators strive to maintain punctuality and reliability in their services. However, it is advisable to check the schedules and any updates on their respective websites or at the stations.

Passenger Amenities:

The amenities provided by regional operators may vary. Some trains offer comfortable seating, while others may have limited amenities. It is recommended to check the specific operator's website or inquire at the station for more information.

Ticketing and fare Information:

Ticketing and fare information for regional operators can be obtained from their respective websites, ticket vending machines, or ticket counters at the stations. Payment methods accepted may vary, so it is advisable to check beforehand.

Boarding platforms and broad information:

Regional trains usually have designated platforms at the stations. The platform numbers are displayed on the departure boards. It is recommended to arrive at the platform a few minutes before the scheduled departure time.

International Operators

1. Deutsche Bahn

Deutsche Bahn is Germany's national railway company and operates several international train services from Berlin Central Station. Here is some information about their services:

• Types of regular services provided: Deutsche Bahn offers high-speed trains, such as the ICE (InterCity Express), which connect Berlin with major cities in Germany and neighboring countries.
• Punctuality and reliability: Deutsche Bahn is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Their trains are equipped with comfortable seating, onboard Wi-Fi, power outlets, and catering services.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the DB Navigator app. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are possible, but terms and conditions apply.
• Boarding platforms and broad information: Information about boarding platforms and train schedules can be found on the electronic display boards at Berlin Central Station. Staff members are available to assist passengers with any inquiries.

2. EuroCity (EC)

EuroCity is an international train service operated by various European railway companies. Here is some information about their services:

• Types of regular services provided: EuroCity trains connect Berlin with several European cities, including Prague, Warsaw, and Vienna.
• Punctuality and reliability: EuroCity trains are generally punctual and reliable, ensuring a smooth travel experience for passengers.
• Passenger Amenities: The trains offer comfortable seating, onboard dining options, and luggage storage facilities.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through authorized travel agencies. Payment methods vary depending on the country of origin. Refunds and cancellations are subject to the terms and conditions of the respective railway company.
• Boarding platforms and broad information: Information regarding boarding platforms and train schedules can be found on the electronic display boards at Berlin Central Station. Passengers are advised to arrive early to ensure a smooth boarding process.

3. Thalys

Thalys is a high-speed train operator that connects Berlin with major cities in Belgium, France, and the Netherlands. Here is some information about their services:

• Types of regular services provided: Thalys trains offer high-speed connections between Berlin, Brussels, Paris, and Amsterdam.
• Punctuality and reliability: Thalys is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: The trains provide comfortable seating, free Wi-Fi, power outlets, and onboard catering services.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the Thalys mobile app. Payment methods include credit cards, debit cards, and PayPal. Refunds and cancellations are possible, but terms and conditions apply.
• Boarding platforms and broad information: Information about boarding platforms and train schedules can be found on the electronic display boards at Berlin Central Station. Thalys staff members are available to assist passengers with any inquiries.

💡 Berlin Central Station serves as a major hub for international train travel, offering convenient connections to various European cities. Whether you're traveling for business or pleasure, these international operators provide reliable and comfortable services to ensure a smooth journey.