Belfast Lanyon Place Station

Customer Service Desk

Operating Hours

The Service Desk at Belfast Lanyon Place train station is available to assist passengers during the following operating hours:

• Monday to Friday: 7:00 AM - 10:00 PM
• Saturday: 8:00 AM - 9:00 PM
• Sunday: 9:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Belfast Lanyon Place train station offers a range of services to enhance the travel experience of passengers. These services include:

1. Ticket Sales and Information

The Service Desk provides a dedicated ticket sales and information counter where passengers can purchase tickets for their journey. The friendly staff at the desk are also available to provide information on train schedules, routes, fares, and any other queries related to train travel.

2. Lost and Found

If you have lost an item during your journey or at the station, the Service Desk can assist you in locating and retrieving your lost belongings. They maintain a lost and found section where items that have been found are kept for safekeeping and later returned to their rightful owners.

3. Assistance for Passengers with Special Needs

Belfast Lanyon Place train station is committed to providing a comfortable and accessible travel experience for all passengers, including those with special needs. The Service Desk offers assistance to passengers with disabilities or mobility issues, providing guidance and support throughout their journey.

4. Travel Information and Recommendations

The knowledgeable staff at the Service Desk can provide valuable travel information and recommendations to help you make the most of your time in Belfast. Whether you're looking for tourist attractions, local events, or dining recommendations, they can offer insider tips to ensure you have a memorable experience.

5. Customer Feedback and Complaints

The Service Desk is also responsible for handling customer feedback and complaints. If you have any concerns or suggestions regarding your experience at the train station, the friendly staff at the desk will be happy to assist you and address your queries or issues.

Lost And Found Office

Hours and Location

The Lost and Found Office at Belfast Lanyon Place is dedicated to reuniting travelers with their lost items. Here are the details regarding its hours and location:

Location: The Lost and Found Office is located on the ground floor of Belfast Lanyon Place train station.

Address: Belfast Lanyon Place, East Bridge Street, Belfast, BT1 3PB

Hours of Operation:

• Monday to Friday: 9:00 AM - 5:00 PM
• Saturday and Sunday: Closed

Please note that the Lost and Found Office follows these hours strictly. It is advisable to inquire about the office's availability before planning a visit.

Procedures for Retrieving Lost Items

If you have lost an item during your visit to Belfast Lanyon Place, here are the procedures you should follow to retrieve your lost belongings:

1. Contact the Lost and Found Office: As soon as you realize that you have lost an item, contact the Lost and Found Office at Belfast Lanyon Place. You can reach them by phone at +44 28 9089 9460 or by email at lostandfound@belfastlanyonplace.com.
2. Provide Detailed Information: When contacting the Lost and Found Office, be prepared to provide detailed information about the lost item. This includes a description, any identifiable markings, and the date and time it was lost.
3. Wait for Confirmation: Once you have reported your lost item, the Lost and Found Office will search their database and contact you if they have found a match. Depending on the volume of lost items, it may take some time for them to complete the search.
4. Reclaiming Your Item: If the Lost and Found Office has your lost item, they will provide you with instructions on how to collect it. You may need to provide proof of ownership, such as a photo or receipt, when claiming your item.

It is important to note that the Lost and Found Office will only hold lost items for a certain period of time. If the item is not claimed within a specified period, it may be disposed of or donated to charity.

If you have lost something valuable or sentimental during your visit to Belfast Lanyon Place, it is recommended to contact the Lost and Found Office as soon as possible to increase the chances of recovering your item.

National Operators

Translink

Translink is the primary national operator at Belfast Lanyon Place. They provide regular services across Northern Ireland, including Belfast, Derry/Londonderry, and other major cities and towns. Their services are known for their punctuality and reliability, ensuring that passengers can rely on them for their travel needs.

Passengers traveling with Translink can enjoy a range of amenities onboard, including comfortable seating, free Wi-Fi, and charging points for electronic devices. They also offer accessible features for passengers with disabilities, such as wheelchair-accessible coaches and assistance for those with mobility needs.

When it comes to ticketing, Translink offers various options for purchasing tickets. Passengers can buy tickets online through their website, at ticket vending machines located at the station, or from staff at the ticket office. They accept multiple payment methods, including cash and card.

If passengers need to cancel or refund their tickets, Translink has a flexible policy in place. They allow refunds for unused tickets within a certain timeframe, and cancellations can be made up to a certain point before the scheduled departure.

Translink operates from multiple platforms at Belfast Lanyon Place, and the specific platform for each service is displayed on the departure boards at the station. Passengers are advised to check the boards or ask station staff for the correct platform before boarding.

Other National Operators

In addition to Translink, there are other national operators that provide services at Belfast Lanyon Place. These operators include:

• Enterprise: Enterprise operates the cross-border train services between Belfast and Dublin. They offer a comfortable and reliable service for passengers traveling between Northern Ireland and the Republic of Ireland.
• Northern Ireland Railways: Northern Ireland Railways is a division of Translink and operates the majority of the train services within Northern Ireland. They connect various cities and towns, providing a convenient mode of transport for both commuters and leisure travelers.

Safety Measures

Surveillance Cameras

The Belfast Lanyon Place Train Station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station to provide comprehensive coverage of the premises.

The surveillance cameras are monitored by trained security personnel who are responsible for identifying and responding to any suspicious activities or incidents in a timely manner. This constant monitoring helps to deter potential criminal activities and provides a sense of security for everyone at the station.

On-Site Security Personnel

In addition to the surveillance cameras, Belfast Lanyon Place Train Station has a team of on-site security personnel who are dedicated to maintaining a safe environment for passengers and staff. These security personnel are trained to handle various situations and are equipped with the necessary tools and resources to respond effectively in case of emergencies.

They patrol the station regularly, keeping an eye out for any potential threats or suspicious behavior. Their presence alone acts as a deterrent to potential wrongdoers, making the station a safer place for everyone.

Emergency Call Buttons

Belfast Lanyon Place Train Station is equipped with emergency call buttons strategically placed throughout the premises. These call buttons provide a direct line of communication with the station's security personnel and emergency services.

In case of an emergency or if someone feels unsafe, they can easily locate and press one of these call buttons to alert the authorities. This immediate access to help ensures that any situation can be addressed promptly and effectively.

First Aid Stations

For the well-being of passengers and visitors, Belfast Lanyon Place Train Station has designated first aid stations. These stations are staffed with trained personnel who can provide basic medical assistance in case of minor injuries or illnesses.

The first aid stations are equipped with essential supplies and equipment to handle common medical emergencies. They are easily accessible throughout the station, ensuring that help is never too far away when needed.

Overall, Belfast Lanyon Place Train Station prioritizes the safety and security of its passengers and visitors. With a combination of surveillance cameras, on-site security personnel, emergency call buttons, and first aid stations, the station strives to provide a secure and comfortable environment for everyone.

Emergency Procedures And Contacts

Emergency Exits

Belfast Lanyon Place train station is equipped with emergency exits to ensure the safety of all passengers and staff in case of an emergency. The emergency exits are strategically located throughout the station to provide easy access to safety.

In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel. If you are unsure of the nearest emergency exit, look for signage or ask for assistance from station staff.

First Aid Stations

Belfast Lanyon Place train station has first aid stations available to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can address minor injuries or provide initial care until further medical help arrives.

If you or someone in your party requires first aid assistance, locate the nearest first aid station or notify a station staff member, who will be able to guide you to the appropriate location.

Emergency Contacts

In case of an emergency, it is important to have access to the necessary contact information. Here are the key emergency contacts for Belfast Lanyon Place train station:

It is recommended to save these contact numbers in your phone or keep them easily accessible during your visit to Belfast Lanyon Place train station. Remember, in case of an emergency, always prioritize your safety and the safety of those around you.

Transportation Links

Trams

The Belfast Lanyon Place train station does not have direct tram connections. However, there are several tram stops in the city center that provide convenient access to other parts of Belfast. The nearest tram stop to the train station is located at City Hall, which is a short walk away.

Other Lines

Belfast Lanyon Place train station is well-connected to other train lines, making it easy for travelers to explore different parts of Northern Ireland. Some of the major train lines that pass through this station include:

• Enterprise service: This train line connects Belfast with Dublin, offering a convenient option for those traveling between Northern Ireland and the Republic of Ireland.
• Northern Line: This line operates between Belfast and various destinations in Northern Ireland, including Derry/Londonderry, Coleraine, and Portrush.
• Goldline Express services: These express bus services provide connections from Belfast to other cities in Northern Ireland, such as Newry, Enniskillen, and Omagh.

Taxi Stands

For travelers who prefer taking a taxi, there are designated taxi stands near the Belfast Lanyon Place train station. These stands ensure easy access to taxis and convenient transportation options. You can find taxi stands at:

• Lanyon Place
• East Bridge Street
• Queen's Bridge

Bus Stops

Belfast Lanyon Place train station is also well-served by bus stops, providing additional transportation options for travelers. Some of the bus stops near the train station include:

• Lanyon Place Bus Station: Located adjacent to the train station, this bus station serves as a major transportation hub with connections to various parts of Belfast and beyond.
• East Bridge Street: This bus stop is situated near the train station and serves as a convenient pick-up and drop-off point for bus passengers.
• Queen's Bridge: Another nearby bus stop, Queen's Bridge offers additional bus services for those looking to explore different areas of the city.

Ride-Sharing Zones

Ride-sharing services such as Uber and Lyft are available in Belfast, providing an alternative mode of transportation for travelers. While there are no specific designated ride-sharing zones near the Belfast Lanyon Place train station, passengers can easily request a ride using the respective mobile applications from anywhere in the city.

Driving Directions

From Belfast City Centre

To reach Belfast Lanyon Place train station from the city centre, follow these driving directions:

1. Head northeast on Donegall Square North toward Chichester Street.
2. Continue straight onto May Street.
3. Turn right onto Victoria Street.
4. At the roundabout, take the second exit onto Queen's Bridge.
5. Continue straight onto Station Street.
6. Turn left onto East Bridge Street.
7. Continue straight onto Lanyon Place.
8. The train station will be on your left.

From Belfast International Airport

If you are arriving at Belfast International Airport and want to drive to Belfast Lanyon Place train station, follow these directions:

1. Get on M2 from Airport Road and A57.
2. Follow M2 to Nelson Street in Belfast.
3. Take the exit toward Falls Road/A501 from M2.
4. Follow Falls Road, Divis Street, and Millfield to East Bridge Street.
5. Continue straight onto Lanyon Place.
6. The train station will be on your left.

From George Best Belfast City Airport

If you are flying into George Best Belfast City Airport and need to drive to Belfast Lanyon Place train station, follow these directions:

1. Head east on Airport Road toward Sydenham Bypass/A2.
2. Continue to follow Sydenham Bypass/A2.
3. Take the Queen's Bridge exit toward A20.
4. Merge onto Sydenham Bypass/A2.
5. Continue to follow A2.
6. Turn left onto Victoria Street.
7. At the roundabout, take the second exit onto Queen's Bridge.
8. Continue straight onto Station Street.
9. Turn left onto East Bridge Street.
10. Continue straight onto Lanyon Place.
11. The train station will be on your left.

Parking Options

If you plan to drive to Belfast Lanyon Place train station, there are several parking options available:

• Lanyon Place Car Park: Located adjacent to the train station, this secure car park offers convenient parking.
• Victoria Square Car Park: Situated just a short walk from the train station, this multi-story car park provides ample parking spaces.
• Quayside Car Park: Another nearby option, this car park is located within walking distance of the train station.

It is advisable to check the availability and rates of these car parks in advance.

Airport Transfers

Airport Distance

The Belfast Lanyon Place train station is conveniently located in the heart of Belfast city center, making it easily accessible for travelers arriving or departing from the airport. The distance between Belfast Lanyon Place train station and Belfast International Airport is approximately 20 miles, and the journey usually takes around 30 minutes by car.

Transfers Price and Payment Options

The price of airport transfers from Belfast Lanyon Place train station to Belfast International Airport may vary depending on the chosen mode of transportation. Popular options include taxis, private car services, and shuttle buses. It is advisable to check with the specific service provider for the most up-to-date pricing information. Payment options usually include cash, credit/debit cards, and mobile payment apps.

Airport Transfers Essentials

When planning your airport transfer from Belfast Lanyon Place train station, it is essential to consider the following:

• Book in advance to ensure availability.
• Arrive at the station with sufficient time before your scheduled departure to avoid any last-minute rush.
• Confirm your transfer details, including pick-up time and location.
• Ensure you have the necessary travel documents and identification.
• Keep your luggage secure and easily accessible during the transfer.

Types of Airport Transfers Available

Various types of airport transfers are available from Belfast Lanyon Place train station to Belfast International Airport:

1. Taxis: Convenient and direct transportation option with the flexibility to accommodate different group sizes.
2. Private Car Services: Offers a more personalized experience with professional drivers and comfortable vehicles.
3. Shuttle Buses: Cost-effective option for larger groups or budget-conscious travelers.

Booking Airport Transfers

Booking airport transfers from Belfast Lanyon Place train station to Belfast International Airport can be done through various methods:

• Online Booking: Many service providers have online platforms where you can make reservations in advance.
• Phone Reservations: Contact the service provider's customer service hotline to book your transfer.
• On-Site Booking: Some transfer services may have kiosks or counters at the train station where you can make immediate bookings.

Airport Transfers Arrival

Upon arrival at Belfast Lanyon Place train station, follow the signs or directions to the designated pick-up area for airport transfers. If you have pre-booked a transfer, look out for the company or driver's name sign. Ensure you have your confirmation details readily available for verification.

Airport Transfers Departures

When departing from Belfast Lanyon Place train station, make sure to plan your journey in advance to allow sufficient time for the transfer. Arrive at the station with ample time before your scheduled departure to avoid any unnecessary stress. Follow the signs or directions to the designated drop-off area for airport transfers.

Peak Travel Times

Weekdays

On weekdays, Belfast Lanyon Place train station experiences its busiest periods during the morning and evening rush hours. Commuters and business travelers flock to the station to catch their trains to work or return home. The peak travel times on weekdays typically occur from 7:00 AM to 9:00 AM and from 5:00 PM to 7:00 PM.

Weekends

During the weekends, the footfall at Belfast Lanyon Place train station tends to be more spread out throughout the day. However, there is often a noticeable increase in travelers during the late morning and early afternoon as people head out for leisure activities or day trips. If you plan to travel on weekends, it's best to avoid the midday hours when the station can get busier.

Special Days

On special days such as public holidays, major events, or festivals, Belfast Lanyon Place train station experiences a surge in travelers. These days can be particularly busy, especially during the times when people are traveling to or from the event or celebration. It's advisable to plan your journey in advance and allow extra time for potential crowds.

School Days

During school days, the morning rush hour at Belfast Lanyon Place train station sees an increase in families and students commuting to schools and colleges. The station can get busier around 8:00 AM to 9:00 AM as parents drop off their children or students make their way to their educational institutions. In the afternoon, there may be a slight increase in footfall as students head back home.

Fridays

Friday afternoons at Belfast Lanyon Place train station tend to be busier compared to other weekdays. Many people choose to start their weekends early, causing an uptick in travelers during the late afternoon and early evening. If you're planning to catch a train on a Friday, it's advisable to allow extra time for potential queues or crowds.

💡 An insider tip for avoiding the crowds at Belfast Lanyon Place train station is to consider traveling during off-peak times. If you can adjust your schedule to avoid the morning and evening rush hours on weekdays or plan your trips outside of major events or public holidays, you'll likely experience a smoother and more relaxed journey.

International Operators

British Airways

• Types of regular services provided: British Airways offers regular flights to and from various international destinations.
• Punctuality and reliability: British Airways is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with British Airways can enjoy a range of amenities, including comfortable seating, in-flight entertainment, and complimentary meals and beverages.
• Ticketing and fare Information: Tickets for British Airways flights can be purchased online through their official website or through travel agencies. Payment methods include credit/debit cards and online banking. Refunds and cancellations are subject to the airline's policies.
• Boarding platforms and broad information: British Airways operates from specific boarding platforms at Belfast Lanyon Place train station. Passengers are advised to check their boarding platform in advance.

Aer Lingus

• Types of regular services provided: Aer Lingus offers regular flights to various international destinations.
• Punctuality and reliability: Aer Lingus strives to provide punctual and reliable services to ensure a smooth travel experience for passengers.
• Passenger Amenities: Passengers traveling with Aer Lingus can enjoy amenities such as comfortable seating, in-flight entertainment, and complimentary snacks and beverages.
• Ticketing and fare Information: Tickets for Aer Lingus flights can be purchased online through their official website or through travel agencies. Payment methods include credit/debit cards and online banking. Refunds and cancellations are subject to the airline's policies.
• Boarding platforms and broad information: Aer Lingus operates from specific boarding platforms at Belfast Lanyon Place train station. Passengers are advised to check their boarding platform in advance.

Eurostar

• Types of regular services provided: Eurostar offers regular high-speed train services connecting Belfast Lanyon Place train station to various international destinations including London, Paris, and Brussels.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with Eurostar can enjoy amenities such as comfortable seating, onboard Wi-Fi, and a variety of food and drink options.
• Ticketing and fare Information: Tickets for Eurostar can be purchased online through their official website or at the train station. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to the operator's policies.
• Boarding platforms and broad information: Eurostar operates from specific boarding platforms at Belfast Lanyon Place train station. Passengers are advised to check their boarding platform in advance.