Amsterdam South

Customer Service Desk

Operating Hours

The Service Desk at Amsterdam South train station operates during the following hours:

• Monday to Friday: 7:00 AM - 9:00 PM
• Saturday and Sunday: 8:00 AM - 8:00 PM

Services Portfolio

The Service Desk at Amsterdam South train station offers a range of services to assist travelers. These services include:

1. Ticket Sales: The Service Desk provides ticket sales for both domestic and international train journeys. Whether you need a one-way ticket or a multi-day pass, the staff at the Service Desk can assist you in finding the right ticket for your travel needs.
2. Information and Assistance: The knowledgeable staff at the Service Desk are available to answer any questions you may have about train schedules, platform numbers, and other travel-related queries. They can also provide assistance with lost and found items.
3. Travel Advice: If you're visiting Amsterdam and looking for recommendations on attractions, restaurants, or local events, the Service Desk staff can provide helpful advice to enhance your travel experience.
4. Accessibility Support: The Service Desk is committed to ensuring that all travelers have a comfortable and hassle-free journey. If you require any special assistance, such as wheelchair accessibility or guidance for visually impaired individuals, the staff can provide the necessary support.
5. Language Support: The Service Desk staff can assist you in multiple languages, including English, Dutch, and Spanish. If you have any language-related concerns or need translation assistance, feel free to approach the friendly staff.

For any inquiries or assistance, visit the Service Desk at Amsterdam South train station during their operating hours.

Safety Measures

Surveillance Cameras

Amsterdam South Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station, capturing footage of all key areas.

The surveillance cameras at Amsterdam South Train Station are monitored by trained security personnel who are responsible for observing any suspicious activities or potential security threats. The footage captured by these cameras can be reviewed in real-time or used as evidence in investigations.

With the presence of surveillance cameras, passengers can have peace of mind knowing that their safety is a top priority at Amsterdam South Train Station.

On-Site Security Personnel

Amsterdam South Train Station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for all passengers and visitors. These security personnel are trained to handle various situations, including emergencies, crowd control, and enforcing station rules and regulations.

The on-site security personnel at Amsterdam South Train Station are easily identifiable by their uniforms and badges. They are available throughout the station, patrolling both the indoor and outdoor areas, and are always ready to assist passengers in need.

Passengers can feel confident knowing that there are trained professionals present at Amsterdam South Train Station to ensure their safety and provide assistance whenever necessary.

Emergency Call Buttons

In case of an emergency or when immediate assistance is required, Amsterdam South Train Station is equipped with emergency call buttons. These call buttons are strategically located throughout the station, providing passengers with a quick and convenient way to call for help.

When a passenger presses an emergency call button, it immediately alerts the on-site security personnel who can respond promptly to the situation. These call buttons are easily accessible and clearly marked, ensuring that passengers can quickly locate them when needed.

The presence of emergency call buttons at Amsterdam South Train Station adds an extra layer of security and reassurance for passengers, knowing that help is just a button press away.

First Aid Stations

Amsterdam South Train Station is equipped with first aid stations to provide immediate medical assistance to passengers in case of injuries or medical emergencies. These first aid stations are staffed by trained medical professionals who are ready to provide necessary care and treatment.

The first aid stations at Amsterdam South Train Station are well-equipped with essential medical supplies and equipment to handle a wide range of medical situations. Whether it's a minor injury or a more serious medical emergency, passengers can seek immediate help at these stations.

Passengers can have peace of mind knowing that Amsterdam South Train Station has the necessary medical facilities to address any medical needs that may arise during their time at the station.

Lost And Found Office

Hours and Location

The Lost and Found Office at Amsterdam South train station is dedicated to helping travelers recover their lost items. Here are the important details:

• Hours: The Lost and Found Office is open from Monday to Friday, from 9:00 AM to 5:00 PM.
• Location: The office is conveniently located within the train station premises. You can find it near the main entrance, just past the ticket counters.

Procedures for Retrieving Lost Items

If you have lost something during your visit to Amsterdam South train station, follow these procedures to increase your chances of retrieving your belongings:

1. Report the Loss: As soon as you realize that you have lost something, report it to the Lost and Found Office. Provide them with a detailed description of the item and any relevant information that might help in identifying it.
2. Wait for Confirmation: Once you have reported the loss, the Lost and Found Office will search for your item. They will contact you if they find a match or need further information.
3. Collecting the Item: If your lost item is found, you will be informed about the procedure to collect it. You may need to provide identification and sign some paperwork before the item is returned to you.
4. Storage Duration: The Lost and Found Office keeps lost items for a certain period of time. Make sure to inquire about the storage duration when reporting your lost item. After the storage period expires, unclaimed items may be donated or disposed of.

Note: It is important to act quickly when you realize you have lost something. The sooner you report the loss, the higher the chances of recovering your item.

Remember to double-check your belongings before leaving the train station to avoid any unnecessary inconvenience. However, if you do lose something, don't worry! The Lost and Found Office at Amsterdam South train station is there to assist you.

Emergency Procedures and Contacts

Emergency Exits

Amsterdam South train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs. In the event of an emergency, it is important to remain calm and follow the instructions provided by station staff or emergency personnel.

Here are some of the emergency exits available at Amsterdam South train station:

- Exit A: Located near the main entrance of the station, this exit provides direct access to the street.

- Exit B: Situated on the west side of the station, this exit leads to a nearby parking area.

- Exit C: Located on the east side of the station, this exit provides access to a pedestrian walkway.

- Exit D: Situated at the rear of the station, this exit leads to a residential area.

It is important to familiarize yourself with these emergency exits upon arrival at the station to ensure a quick and safe evacuation if necessary.

First Aid Stations

Amsterdam South train station has dedicated first aid stations to provide immediate medical assistance in case of injuries or medical emergencies. These stations are staffed by trained professionals who are equipped to handle a wide range of medical situations.

Here are the locations of the first aid stations at Amsterdam South train station:

- First Aid Station A: Located near the main entrance of the station, this station is easily accessible and well-equipped.

- First Aid Station B: Situated on the platform level, this station provides prompt medical assistance to passengers.

- First Aid Station C: Located in the central concourse area, this station is conveniently positioned for quick response to emergencies.

If you require medical attention while at the station, do not hesitate to seek help from the nearest first aid station or contact station staff for assistance.

Contacts

In the event of an emergency or if you require immediate assistance while at Amsterdam South train station, please use the following contacts:

If you have any non-emergency inquiries or need assistance regarding station facilities or services, please contact the Amsterdam South train station information desk at:

Phone Number: +31 123 456 789

Email: info@amsterdamsouthstation.com

Transportation Links

Trams

Amsterdam South train station is well connected to the city's tram network, making it easy for travelers to explore the city. The tram lines that serve Amsterdam South train station are:

• Tram Line 5: This tram line connects Amsterdam South train station with the city center and popular attractions such as the Museumplein and Leidseplein.
• Tram Line 24: Tram Line 24 provides convenient access from Amsterdam South train station to the Amsterdam RAI Exhibition and Convention Center.
• Tram Line 16: This tram line connects Amsterdam South train station with the VU University Medical Center and the Olympic Stadium.

Other Lines

In addition to the tram network, Amsterdam South train station is also served by several other lines of public transportation:

• Metro Line 51: Metro Line 51 provides a direct connection from Amsterdam South train station to Amsterdam Zuid station, where passengers can transfer to other metro lines.
• Buses: Several bus lines stop at Amsterdam South train station, offering convenient connections to different parts of the city and beyond.

Taxi Stands

For travelers who prefer a more private mode of transportation, there are taxi stands conveniently located near Amsterdam South train station. Taxis can be hailed directly from these stands or booked through mobile ride-hailing applications.

Bus Stops

Amsterdam South train station has multiple bus stops in close proximity, serving various bus lines. These bus stops provide additional options for travelers to reach their desired destinations within and outside of Amsterdam.

Ride-Sharing Zones

Amsterdam South train station features designated ride-sharing zones, where passengers can easily access services provided by popular ride-hailing platforms such as Uber and Lyft. These zones ensure convenient pick-up and drop-off points for ride-sharing passengers.

Driving Directions

Driving Directions

Amsterdam South Train Station is conveniently located in the heart of Amsterdam, making it easily accessible by car. Here are the best ways to get there:

1. From Amsterdam City Center:

If you are coming from the city center, the easiest route is to take the A10 highway and exit at S108. Follow the signs to Amsterdam South and you will arrive at the train station in no time.

2. From Schiphol Airport:

If you are arriving at Schiphol Airport and want to go directly to Amsterdam South Train Station, you can take the A4 highway towards Amsterdam. Then, merge onto the A10 and take the S108 exit. Follow the signs to the train station.

3. From Utrecht:

If you are driving from Utrecht, the most convenient route is to take the A2 highway towards Amsterdam. Continue onto the A10 and take the S108 exit to Amsterdam South. Follow the signs to the train station.

4. From The Hague:

If you are coming from The Hague, the best way to reach Amsterdam South Train Station is to take the A4 highway towards Amsterdam. Then, merge onto the A10 and take the S108 exit. Follow the signs to the train station.

Parking Options

Amsterdam South Train Station offers several parking options for commuters and visitors:

• P+R Olympisch Stadion: Located near the train station, this parking facility offers affordable parking rates. It is a short walk away from the station.
• Q-Park Mahler: Situated next to the train station, Q-Park Mahler provides convenient parking options for both short-term and long-term stays.
• Street Parking: There are also street parking spaces available near the train station, but be sure to check the parking regulations and fees before leaving your car.

Note: Parking in Amsterdam can be expensive, so it is recommended to use public transportation if possible.

Airport Transfers

Airport Distance

The Amsterdam South train station is located approximately 15 kilometers away from Amsterdam Airport Schiphol.

Transfers Price and Payment Options

The price of airport transfers from Amsterdam South train station to Amsterdam Airport Schiphol can vary depending on the mode of transportation chosen. The following are some of the common options:

• Taxi: Prices can range from €30 to €50.
• Shuttle Service: Prices typically start from €17 per person.
• Public Transportation: The cost of a one-way ticket on the train is €4.50.

Payment options for airport transfers include cash, credit/debit card, and mobile payment apps.

Airport Transfers Essentials

Before booking an airport transfer, there are a few essentials to consider:

• Travel Time: Take into account the estimated travel time from Amsterdam South train station to Amsterdam Airport Schiphol.
• Luggage: Ensure that the chosen mode of transportation can accommodate your luggage.
• Accessibility: Consider the accessibility options for individuals with disabilities or special needs.

Types of Airport Transfers Available

There are several types of airport transfers available from Amsterdam South train station to Amsterdam Airport Schiphol:

• Taxi: Provides door-to-door service and is convenient for individuals with heavy luggage.
• Shuttle Service: Shared transportation with multiple stops along the way. Suitable for budget-conscious travelers.
• Public Transportation: Train services with frequent departures and affordable fares.

Booking Airport Transfers

Booking airport transfers can be done through various platforms:

• Online Booking Websites: Websites like Expedia, Booking.com, and GetYourGuide offer airport transfer booking options.
• Mobile Apps: Apps like Uber and Lyft provide booking services for taxis and private cars.
• Local Taxi Companies: Contact local taxi companies directly to book a transfer.

Airport Transfers Arrival

Upon arrival at Amsterdam South train station, follow the signs for the exit and look for the designated area for airport transfers. Depending on the chosen mode of transportation, follow the instructions provided by the service provider.

Airport Transfers Departures

When departing from Amsterdam South train station, make sure to plan the transfer in advance to allow enough time to reach the airport. Consider factors such as traffic conditions and the check-in time required by the airline. Follow the instructions provided by the service provider for a smooth departure.

Peak Travel Times

Weekdays

During weekdays, the peak travel times at Amsterdam South train station are typically during the morning and evening rush hours. Commuters and business travelers can expect heavy crowds and longer wait times during these periods. The morning rush hour usually starts around 7:30 am and lasts until 9:00 am, while the evening rush hour begins around 5:00 pm and continues until 7:00 pm. If you are planning to travel during weekdays, it is advisable to allow extra time for your journey and consider alternative transportation options if possible.

Weekends

On weekends, the peak travel times at Amsterdam South train station tend to be more spread out throughout the day. As a popular tourist destination, many visitors choose to explore Amsterdam on the weekends, resulting in increased passenger traffic. The busiest periods are usually during the late morning and early afternoon, as people head out to enjoy the city's attractions. If you prefer a quieter travel experience, consider traveling early in the morning or later in the evening when the crowds are generally smaller.

Special Days

On special days such as public holidays, national events, or major festivals, Amsterdam South train station experiences a significant increase in passenger numbers. These days often attract both locals and tourists, making it one of the busiest times to travel. It is essential to plan your journey in advance, as trains may be more crowded, and there could be limited availability. Check the train schedules and consider booking your tickets in advance to ensure a smoother travel experience.

School Days

During school days, the peak travel times at Amsterdam South train station are influenced by the school schedules. In the morning, you can expect higher passenger volumes as students and parents commute to schools and universities. The afternoon rush hour is also busier as students head back home. It is advisable to avoid these times if you prefer a less crowded journey. If you have flexibility in your schedule, consider traveling outside of these peak school hours to have a more comfortable experience.

Fridays

Fridays at Amsterdam South train station are often busy as people commute to work in the morning and begin their weekend getaways in the afternoon or evening. The morning rush hour on Fridays tends to be slightly lighter compared to other weekdays, as some people opt for a shorter workday or take the day off. However, the evening rush hour can be more crowded as people head out of the city or go for social activities. If you are traveling on a Friday, be prepared for moderate to high passenger volumes and plan accordingly.

💡 Keep in mind that peak travel times can vary depending on local events, holidays, and other factors. It is always a good idea to check the latest train schedules and consider alternative travel options if you want to avoid the busiest periods.

National Operators

Nederlandse Spoorwegen (NS)

Nederlandse Spoorwegen (NS) is the primary national operator in the Netherlands, offering regular train services from Amsterdam South train station. Here is some information about NS:

• Types of regular services provided: NS offers both regional and intercity train services, connecting various cities and towns across the country.
• Punctuality and reliability: NS is known for its punctuality and reliable train services, with a strong focus on maintaining timeliness.
• Passenger amenities: NS trains are equipped with comfortable seating, free Wi-Fi, power outlets, and onboard facilities such as restrooms and catering services.
• Ticketing and fare information: Tickets can be purchased online, at ticket counters, or through ticket vending machines at the station. Payment methods include cash, debit/credit cards, and mobile payments. NS also offers different ticket options, such as single-use tickets, day passes, and subscription-based cards.
• Boarding platforms and general information: Amsterdam South train station has multiple platforms designated for NS trains. Information about the specific platform for each train is displayed on the departure boards at the station.

Arriva

Arriva is another national operator that provides train services from Amsterdam South train station. Here are the details about Arriva:

• Types of regular services provided: Arriva operates regional train services, connecting various towns and cities in the Netherlands.
• Punctuality and reliability: Arriva strives to maintain punctuality and reliability in its train services, ensuring a smooth travel experience for passengers.
• Passenger amenities: Arriva trains offer comfortable seating, onboard amenities like restrooms, and sometimes catering services depending on the route.
• Ticketing and fare information: Tickets for Arriva trains can be purchased online, at ticket counters, or through ticket vending machines at the station. Payment methods include cash, debit/credit cards, and mobile payments. The fare structure may vary depending on the distance traveled.
• Boarding platforms and general information: Arriva trains have designated platforms at Amsterdam South train station. Information about the platforms is available on the departure boards.

Connexxion

Connexxion is a national operator that offers train services from Amsterdam South train station. Here is what you need to know about Connexxion:

• Types of regular services provided: Connexxion operates regional train services, connecting various towns and cities in the Netherlands.
• Punctuality and reliability: Connexxion strives to maintain punctuality and reliability in its train services to ensure a seamless travel experience.
• Passenger amenities: Connexxion trains provide comfortable seating and basic amenities like restrooms.
• Ticketing and fare information: Tickets for Connexxion trains can be purchased online, at ticket counters, or through ticket vending machines at the station. Payment methods include cash, debit/credit cards, and mobile payments. The fare structure may vary based on the distance traveled.
• Boarding platforms and general information: Connexxion trains have designated platforms at Amsterdam South train station, and the platform information is displayed on the departure boards.

💡 One unique insight about Amsterdam South train station is that it serves as a major transportation hub, connecting both national and international train services. This makes it a convenient starting point for travelers exploring various parts of the Netherlands.

International Operators

1. Eurostar

Eurostar is a high-speed train operator that connects Amsterdam South train station with various destinations in Europe, including Brussels, London, and Paris. It offers regular services with comfortable and modern trains.

• Types of regular services provided: Eurostar operates direct trains to Brussels, London, and Paris, with a few intermediate stops.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability. Trains generally depart and arrive on time.
• Passenger amenities: The trains are equipped with comfortable seating, power outlets, and free Wi-Fi. Passengers can also enjoy a bar buffet onboard.
• Ticketing and fare information: Tickets for Eurostar can be purchased online or at the station. Different fare options are available, including standard, flexible, and business premier fares. Refunds and cancellations may vary based on the fare type.
• Boarding platforms and general information: Eurostar trains usually depart from platforms 15-19 at Amsterdam South train station. Passengers are advised to arrive at least 30 minutes before departure.

2. Thalys

Thalys is a popular train operator that connects Amsterdam South train station with major cities in Belgium, France, and Germany. It offers fast and frequent services.

• Types of regular services provided: Thalys operates high-speed trains that connect Amsterdam with Brussels, Paris, and Cologne, among other destinations.
• Punctuality and reliability: Thalys is known for its punctuality and reliability. Trains generally adhere to the scheduled departure and arrival times.
• Passenger amenities: Thalys trains provide comfortable seating, power outlets, and free Wi-Fi. Some trains also have a bar buffet where passengers can purchase snacks and drinks.
• Ticketing and fare information: Tickets for Thalys can be purchased online, at the station, or through their mobile app. Various fare options are available, including standard, comfort, and premium fares. Refund and cancellation policies may vary depending on the fare type.
• Boarding platforms and general information: Thalys trains usually depart from platforms 1-4 at Amsterdam South train station. Passengers are advised to arrive at least 15 minutes before departure.

3. ICE International

ICE International is a train operator that connects Amsterdam South train station with cities in Germany and Switzerland. It offers comfortable and efficient services.

• Types of regular services provided: ICE International operates high-speed trains that connect Amsterdam with cities such as Frankfurt, Cologne, and Basel, among others.
• Punctuality and reliability: ICE International is known for its punctuality and reliability. Trains generally run on time and provide a smooth travel experience.
• Passenger amenities: ICE International trains offer comfortable seating, power outlets, and free Wi-Fi. There is also an onboard bistro where passengers can purchase food and drinks.
• Ticketing and fare information: Tickets for ICE International can be purchased online, at the station, or through their mobile app. Different fare options are available, including standard, comfort, and first-class fares. Refunds and cancellations may vary depending on the fare type.
• Boarding platforms and general information: ICE International trains usually depart from platforms 9-14 at Amsterdam South train station. Passengers are advised to arrive at least 15 minutes before departure.

💡 Amsterdam South train station serves as a major hub for international train operators, providing convenient connections to various European cities. Travelers can enjoy comfortable journeys with reliable services and modern amenities on Eurostar, Thalys, and ICE International trains.