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Below are the main points of Polonus's bus ticket cancellation policy:
All cancellations must be made before the bus departure time. Any cancellation requests made after this time will not be considered.
If you cancel your tickets more than 24 hours before the bus departure time, a full refund will be given.
For cancellations made less than 24 hours but more than 2 hours before the bus departure time, 50% of the ticket price will be refunded.
If cancellation is made less than 2 hours before the bus departure time, no refund will be offered.
In case the bus is cancelled by Polonus due to unforeseen circumstances (such as severe weather conditions or mechanical issues), a full refund will be provided to all passengers.
For any partially travelled journeys, there will be no refund, unless otherwise stated by the bus company.
In case of refund, please note that it may take up to 15 business days for the amount to reflect in your account.