MÁV

MÁV cheap train tickets and best schedules

Address and Contact Information

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MÁVWebsite
www.mav.hu
Unleash Adventure

Explore with MÁV

Travel across Europe with ease and affordability by choosing MÁV. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

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Customer Support and Feedback

How can I contact MÁV customer service?

You can contact MÁV customer service by calling their helpline at the provided phone number on their official website. Additionally, you can reach out to MÁV via email or visit their customer service centers at major train stations. Ensure to check their website for the latest contact information.

How does MÁV handle customer complaints and feedback?

MÁV takes customer complaints and feedback seriously and has a dedicated customer service team to address these issues. Customers can submit their complaints through the official MÁV website or in person at customer service centers. MÁV aims to resolve complaints in a timely manner while using customer feedback to improve their services.

What are some common issues faced by MÁV customers, and how are they resolved?

Common issues faced by MÁV customers may include ticketing problems, delays, or cleanliness concerns. MÁV resolves these issues by providing clear communication about delays, offering solutions for ticketing problems through their website and customer service, and ensuring the cleanliness and comfort of their trains are maintained.

Routes, Schedules, and Travel Planning

What are the most popular MÁV routes?

MÁV operates a comprehensive network of train routes throughout Hungary, connecting major cities like Budapest, Debrecen, Szeged, and Miskolc. The Budapest-Vienna, Budapest-Prague, and Budapest-Bucharest routes are particularly popular among tourists and commuters.

How can I find the schedule for a specific MÁV route?

To find the schedule for a specific MÁV route, you can visit the official MÁV website or use their mobile app. Simply input your departure and arrival stations, along with your travel date, to access the detailed schedule and ticket information.

How can I plan a trip with multiple MÁV routes?

Planning a trip with multiple MÁV routes is convenient. Use the MÁV website or app to input your starting point and destination for each leg of the journey. The system will provide you with a seamless itinerary, including transfer points and departure times.

What is MÁV schedule?

The MÁV schedule encompasses a wide range of departure and arrival times for its various routes. This schedule is regularly updated to provide accurate information for passengers. It's advisable to check the schedule in advance to plan your journey effectively.

Do you need an ID to get on the train?

Yes, you need to have an ID with you when boarding MÁV trains. Passengers are required to present their identification upon request by MÁV staff. It's important to carry a valid form of identification, such as a passport or national ID card.

Do you need an ID for train, and is it possible to travel without one?

Yes, having an ID is mandatory for train travel with MÁV. It is not possible to travel without one, as passengers are required to present their identification during ticket checks. Ensure you carry a valid form of ID to avoid any inconvenience during your journey.

Pricing, Payment, and Tickets

What are the pricing tiers for MÁV tickets?

MÁV offers various pricing tiers for train tickets, including standard fares, discounted fares for students, seniors, and children, as well as special promotions for frequent travelers. Each tier offers different benefits and conditions to cater to diverse passenger needs.

Can you pick up 'will call tickets' at the station?

Yes, passengers can conveniently pick up 'will call tickets' for MÁV trains at designated stations. Simply bring the necessary identification and the reservation number to collect your tickets before departure.

Do you have to print your MÁV ticket?

MÁV encourages passengers to use digital tickets whenever possible to reduce paper usage. Travelers can simply display their electronic tickets on mobile devices or laptops for ticket inspection.

Booking and Managing Your Journey

How can I book a ticket for MÁV?

To book a ticket for MÁV trains, you can visit their official website, use their mobile app, or purchase tickets at train stations and authorized agents. It's recommended to book in advance, especially during peak travel seasons.

Are there any discounts or loyalty programs available?

MÁV offers various discounts for children, students, seniors, and passengers traveling in groups. Additionally, they have a loyalty program that provides benefits for frequent travelers. Check their website for the latest offers and programs.

Can I cancel or change my MÁV train ticket?

Yes, MÁV allows ticket changes and cancellations under specific conditions. Make sure to review their ticket policies regarding changes, cancellations, and any associated fees before making a purchase.

How does the MÁV e-ticket work?

The MÁV e-ticket is a convenient digital ticketing option. After booking online, you'll receive the e-ticket via email or mobile app. Simply present the e-ticket on your device to the conductor for validation before boarding the train.

MÁV accepts which payment methods?

MÁV accepts various payment methods including credit/debit cards, online payment systems, and cash at ticket offices and machines at train stations. It's advisable to check the accepted payment methods when booking online.

International Travel

Are there specific documents or requirements for MÁV trips crossing international borders?

When traveling with MÁV trains crossing international borders, passengers should ensure they have the necessary travel documents such as a passport, visa (if required), and any other relevant identification as per the destination country's regulations. It's advisable to check the specific requirements for each country before embarking on the journey.

Accessibility and Special Needs

How accessible are MÁVes for passengers with mobility issues?

MÁV is committed to providing accessibility for passengers with mobility issues. Train stations and trains are equipped with facilities such as ramps, elevators, and designated spaces to ensure easy boarding and travel. Additionally, staff members are available to assist passengers as needed.

What facilities are available for passengers with special needs?

MÁV provides various facilities for passengers with special needs, including designated parking areas, accessible restrooms, and assistance services. Trains are equipped with wheelchair-accessible spaces, priority seating, and visual/audio announcements to enhance the travel experience for all passengers.

On-Board Experience and Amenities

What amenities are available on MÁV?

MÁV offers a range of amenities including comfortable seating, luggage storage, and dedicated spaces for passengers with reduced mobility. Additionally, there are restrooms, dining cars, and the option to upgrade to first class for added comfort.

Are there charging ports, Wi-Fi, and bathrooms on MÁV?

MÁV trains provide bathrooms for passenger convenience. However, while some trains offer Wi-Fi and charging ports, availability may vary based on the specific train and route. It's recommended to check these amenities when booking.

What health and hygiene measures does MÁV follow?

MÁV adheres to strict health and hygiene protocols, ensuring clean and sanitized train interiors, regular disinfection, and proper ventilation to promote passenger well-being.

Is there food and beverage service available for purchase on MÁV?

Yes, MÁV offers food and beverage services on board. Passengers can enjoy a variety of snacks, refreshments, and hot meals during their journey.

What amenities, facilities, and services are available to passengers traveling with infants and toddlers?

MÁV provides amenities for passengers traveling with infants and toddlers, including baby changing facilities, family-friendly seating options, and the option to bring strollers on board.

What are the policies regarding bringing personal food and drinks on board the train?

Passengers are welcome to bring personal food and drinks on board MÁV trains. However, consumption of alcoholic beverages is typically not permitted.

Does MÁV provide in-transit entertainment options like movies or music?

MÁV offers in-transit entertainment options such as magazines, newspapers, and sometimes audio programs for passengers to enjoy during their journey.

Does MÁV offer any premium features like extra legroom or movies?

MÁV provides premium features such as first-class seating with additional legroom, enhanced comfort, and exclusive onboard services. However, the availability of movies may vary.

How many total passengers fit on a MÁV train?

The total passenger capacity of a MÁV train varies based on the specific train model and configuration. It is recommended to check with MÁV for precise capacity details.

Special Travel Options and Seasonal Services

Are there special routes or services available during major holidays and peak seasons?

During major holidays and peak seasons, MÁV offers special routes and services to accommodate the increased demand for train travel. These may include additional trains, extended operating hours, and special discounts to enhance the travel experience.

Does MÁV offer services for special events like festivals, concerts, or sports events?

MÁV provides services tailored to special events such as festivals, concerts, and sports events. These can include dedicated train schedules, convenient transportation options, and event-specific ticket packages to ensure hassle-free travel for attendees.

Pet Policy

Can passengers travel with pets on MÁV?

Yes, passengers can travel with pets on MÁV trains. It's a convenient way to travel with your furry companions and enjoy the journey together.

What are the requirements and guidelines for bringing pets on board?

Pet owners must ensure that their pets are leashed or safely contained in a carrier. Additionally, they should have valid pet passports, health certificates, and comply with any specific regulations for the safety and comfort of all passengers.

Safety, Insurance, and Emergency Procedures

Does MÁV offer travel insurance options?

MÁV, being a renowned train service provider, does not offer travel insurance options directly. However, they may collaborate with insurance companies and offer travel insurance as part of package deals for specific journeys. It's advisable to check for insurance options when booking your train journey with MÁV.

What are MÁV's safety protocols and standards?

MÁV prioritizes passenger safety through rigorous safety protocols and adherence to international safety standards. Their trains are equipped with emergency tools, and staff are trained to handle various safety scenarios. They continuously monitor and update their safety measures to ensure a secure travel experience for all passengers.

Travel Interruptions and Cancellations

What are MÁV's policies regarding travel interruptions and delays?

MÁV's policies regarding travel interruptions and delays prioritize passenger safety and convenience. There are established protocols in place to communicate and address any disruptions to the travel schedule.

How are passengers compensated or assisted in the event of unexpected delays?

In the event of unexpected delays, MÁV provides assistance to passengers and ensures communication about the situation. Compensation may be available based on the circumstances and duration of the delay.

How does MÁV handle delays and cancellations?

MÁV handles delays and cancellations with a focus on passenger well-being. Communication with passengers is a priority, and alternate travel options are provided when necessary.

Rewards, Affiliations, and Special Programs

Does MÁV offer a rewards or loyalty program?

MÁV offers a loyalty program called MÁV PLUS which rewards frequent travelers with points for each journey. These points can be redeemed for discounts on future travel, upgrades, or other benefits.

How can customers benefit from regular travel with MÁV?

Regular travelers with MÁV can enjoy benefits such as discounted fares, access to the MÁV PLUS loyalty program, priority boarding, and the convenience of comfortable and reliable train travel.

Does MÁV have any affiliations with travel organizations or clubs?

MÁV has affiliations with various travel organizations and clubs, providing members with special discounts, exclusive offers, and access to unique travel experiences.

Does MÁV offer gift cards or travel vouchers?

MÁV offers gift cards and travel vouchers, which can be purchased for family and friends, allowing them to enjoy the convenience and comfort of train travel with MÁV.

Luggage and Special Items Transport

What are the luggage allowances and restrictions on MÁV?

MÁV allows passengers to bring luggage on board, with specific guidelines for weight and size. Generally, passengers are permitted to bring a certain number of pieces, subject to size and weight limitations. It's important to adhere to these guidelines to avoid any inconveniences during travel.

How does MÁV handle special requests like extra luggage?

MÁV has provisions to accommodate extra luggage, subject to availability and additional fees. Passengers should make special requests for extra luggage in advance to ensure smooth handling and avoid any last-minute inconveniences. It's advisable to contact MÁV customer service for specific procedures and fees regarding extra luggage.

Can passengers bring bicycles or sports equipment on MÁV train?

Yes, MÁV allows passengers to bring bicycles and sports equipment on their trains, providing a convenient option for travelers with such gear. However, there are specific guidelines and fees associated with transporting these items, which passengers must adhere to in order to ensure a hassle-free travel experience.

What are the guidelines and fees for bicycle transport and sports equipment on MÁV?

MÁV has clear guidelines and fees for transporting bicycles and sports equipment on their trains. Passengers must familiarize themselves with these guidelines to ensure compliance and avoid any issues during travel. It's advisable to check the MÁV website or contact their customer service to obtain detailed information before planning to bring bicycles or sports equipment on board.

Special Travel Needs and Services

What are the benefits of using MÁV for business travel?

MÁV offers reliable and efficient train services, providing a comfortable and productive environment for business travel. With convenient schedules and amenities such as Wi-Fi and designated work areas, MÁV ensures a seamless and professional travel experience for business travelers.

Are there any packages or options for digital nomads or those traveling for work?

MÁV provides flexible ticket options and convenient travel packages for digital nomads and work travelers, including discounted rates for frequent travel and access to onboard amenities that cater to remote work and productivity.

Does MÁV offer corporate accounts or services for business travelers?

MÁV offers corporate account services tailored to the needs of business travelers, providing convenient booking, flexible payment options, and dedicated support to streamline corporate travel arrangements.

Are there special accommodations or services for senior citizens?

MÁV offers special accommodations for senior citizens, including priority seating, accessible facilities, and assistance services to ensure a comfortable and safe travel experience for elderly passengers.

Do senior citizens get any discounts or special rates?

MÁV provides senior citizens with discounted fares and special rates to make train travel more affordable and accessible for elderly passengers.

Do infants have special discount on train tickets?

Infants traveling with MÁV typically receive special discounts or even travel for free, making it cost-effective and convenient for families with young children to enjoy train travel.

What are the policies for traveling with children on MÁV?

MÁV has family-friendly policies that accommodate children of all ages, including designated areas for families, child-friendly amenities, and special assistance for a hassle-free travel experience with kids.

Are there group discounts or special rates?

MÁV offers attractive group discounts and special rates for group travel, making it an ideal choice for group outings, school trips, and corporate events.

Can MÁV accommodate large groups or private bookings?

MÁV can easily accommodate large groups and offers private booking options, ensuring a seamless and personalized travel experience for group travelers.

Are there special rates or services for students and young travelers?

MÁV provides special rates and services designed to cater to the needs of students and young travelers, including discounted fares, student travel packages, and access to student-friendly facilities on board.

Flexible Cancellations

Cancellation Policy

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MÁV's Cancellation Policy Terms

  • Refunds: If a passenger decides to cancel their journey, MÁV allows for tickets to be returned and refunded. However, refunds are subject to terms and conditions. It's typically possible to get a refund up to 1 hour before the departure, but a small handling fee may be deducted.
  • Timeframe for Cancellation: MÁV usually offers a full refund if a ticket is cancelled 72 hours (3 days) before the scheduled departure. However, if the cancellation is later, a cancellation fee might be applied.
  • Online Purchases: The refund process for tickets purchased online might differ slightly. Refund claims need to be made using the same method of online booking.
  • No Show: If you don't cancel your ticket in advance and don't show up for the train, there will be no refund available.
  • Cancellations due to Operator: If your train is cancelled by MÁV itself due to unforeseen circumstances or operational changes, you are entitled to a full refund without any cancellation charges.
  • Discounted Tickets: The refund policy for discounted tickets may vary from the normal fares. Normally discounted tickets are non-refundable.
  • Season Tickets: If a season ticket is returned for refund, the unused portion is calculated, and a administration fee is deducted.
  • Passenger Illness: If you are unable to travel due to illness, a doctor's note should be obtained and submitted to MÁV for potential refund eligibility.

Please remember that the detailed conditions can be found in MÁV's General Terms and Conditions of Carriage.

Smooth Luggage

Luggage Policy

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Luggage Policy:

  • You can bring a maximum of three pieces of hold baggage per passenger, free of charge.
  • The maximum weight of each baggage piece must not exceed 50 kg.
  • The dimensions of each luggage piece must not exceed 300 cm.
  • Above the defined limits, an extra fee is required. This is referred to as the large-sized luggage fee.
  • The luggage must be placed only in the designated areas, not blocking the aisles and exits.
  • The passenger is responsible for the safety and secure positioning of their luggage.

Extra Taxes on Luggage:

  • For baggage that exceeds the dimensions of 300 cm, an additional fee will be charged. Check the official website for the up-to-date pricing.
  • If the luggage limit of three pieces is exceeded, you will need to pay an additional fee.

What's Allowed and What Isn't:

  • Passengers are allowed to bring personal items like backpacks, handbags, laptops, cameras without the need for an extra fee.
  • Small pets, if transported in well-closed, secure and clean receptacles, are allowed free of charge. Dogs are allowed if they have a leash and a muzzle, but a half-price ticket is required. Guide dogs for the blind can travel for free.
  • Bicycles are allowed only in designated bicycles-carrying carriages with an extra bicycle ticket.
  • Hazardous materials, explosive, corrosive, flammable, or radioactive items are not allowed.
  • Weapons are prohibited unless they are entirely unloaded and safely wrapped.
  • The transport of items that can cause nuisance or harm to passengers due to their shape, nature, smell or packaging is not permitted.

Pet-Friendly Guidelines

Pet Policy

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MÁV Pet Policy:

  • Small pets (dogs, cats, birds, etc.) can travel on MÁV trains for free if they are in a suitable, closed, clean, and non-smelly carrying case which does not bother other passengers.
  • For larger dogs that cannot be carried in a case, you will need to buy a half-price ticket. This price is maintained regardless of the distance traveled.
  • Larger dogs must be kept on a leash and must wear a muzzle throughout the whole journey.
  • The owner or keeper of the pet must ensure that the pet does not cause harm, danger, or disturbance to the persons present during the journey. In case of non-compliance, the conductor has the right to remove the passenger and the pet from the vehicle.
  • The conductor may not allow the pet owner to travel or to continue the journey if the transportation of the pet causes discomfort to the other passengers.

Allowed Pets:

  • Small domestic animals (dogs, cats, birds, etc.) if they are in a carrying case.
  • Larger dogs on a leash and with a muzzle.

Not Allowed Pets:

  • Any animal not considered as a pet (e.g., livestock, exotic animals, reptiles).
  • Pets that cause nuisance or pose a danger to passengers.
  • Dogs without a leash and muzzle.