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Address and Contact Information
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Phone
- Makalala TransportPhone
- +40-21-312-88-77
- Makalala TransportEmail
- info@makalalatransport.ro
Location
- Makalala TransportLocation
- Makalala Transport Bus Company, Str. Mihai Bravu Nr.114, 010141 Bucharest, Romania
Website
- Makalala TransportWebsite
- www.makalalatransport.ro
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- Cancellations must be made at least 24 hours prior to the scheduled departure time of the bus.
- If a cancellation is requested less than 24 hours prior to the scheduled departure time, a full refund will not be issued.
- If a cancellation is requested more than 24 hours prior to the scheduled departure time, customers will be refunded the full ticket price.
- Cancellations must be made online or via phone to the customer service department.
- If a customer misses their scheduled bus without notifying Makalala Transport, they will not be refunded.
- If a customer has to change their destination due to unforeseen circumstances, they must contact Makalala Transport customer service and they will be refunded the difference in ticket price.
- In the event of a cancellation due to bad weather, a full refund will be issued.
- In the event of a cancellation due to a mechanical failure, a full refund will be issued.
Smooth Luggage
Luggage Policy
- Makalala Transport allows passengers to bring one small personal item (such as a purse or laptop bag), plus one standard-sized bag per passenger.
- Each item of luggage must not exceed the dimensions of 56 x 45 x 25 cm and must not weigh more than 30 kg.
- Additional items of luggage and items exceeding the above dimensions and weight restrictions can be carried in the luggage hold, subject to a fee.
- Passengers are not permitted to bring any hazardous items, such as weapons or flammable substances, on board the bus.
- All luggage must be labeled with a permanent address label, identifying the passenger and their contact information.
- Luggage taxes may apply, depending on the route, the number of items and the total weight.
Pet-Friendly Guidelines
Pet Policy
- Makalala Transport does not have a specific pet policy.
- Passengers are allowed to bring small pets such as cats, dogs, and birds on board, as long as they are in a secure and appropriately sized pet carrier.
- Pets must remain in their carriers at all times while on board the bus.
- Passengers must clean up after their pets and any pet messes that occur on the bus.
- Pets must not cause any disruption or disturbance to other passengers.
- Large animals, such as horses, are not allowed on board the bus.
- Reptiles, rodents, and other exotic pets are not allowed on board the bus.