Arriva Train

Arriva Train cheap train tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.


Arriva TrainPhone
+44 (0)191 520 4000


Arriva TrainEmail


Arriva TrainWebsite

Frequently asked questions

Find Quick Solutions to Your Concerns: Explore Our User-Friendly FAQ Section. Get the Information You Need in a Snap!

International Travel

Pet Policy

Customer Support and Feedback

On-Board Experience and Amenities

Special Travel Needs and Services

Luggage and Special Items Transport

Accessibility and Special Needs

Special Travel Options and Seasonal Services

Travel Interruptions and Cancellations

Pricing, Payment, and Tickets

Routes, Schedules, and Travel Planning

Booking and Managing Your Journey

Rewards, Affiliations, and Special Programs

Safety, Insurance, and Emergency Procedures

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Flexible Cancellations

Cancellation Policy

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Arriva Train Cancellation Policy

As an advisor on train travel, below are the key points regarding the cancellation policy when traveling with Arriva Trains, UK:

  • Advanced tickets are non-refundable unless the train you planned to catch is delayed or cancelled and you decide not to travel.
  • Off-Peak and Anytime tickets can be refunded if you decide not to use them, however, a £10 administration fee is applicable.
  • Refunds for Off-Peak and Anytime tickets must be requested within 28 days of the ticket's expiry date.
  • Season tickets can be refunded, the amount you receive will depend on how many unused days are left on your ticket. There may also be an administration fee to process the refund.
  • If your train is delayed or cancelled and you choose to travel on a different train, your ticket will be valid for this journey. You will not be entitled to a refund in this instance.
  • If your train is delayed or cancelled and you decide not to travel you can apply for a full refund within 14 days from the original date of travel.
  • If you purchase a ticket online, you must apply for a refund from the place you bought the ticket.
  • If you bought your ticket at a station, you need to return there to get your refund.

Smooth Luggage

Luggage Policy

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Luggage Policy for Arriva Trains

  • Passengers are allowed three items of personal luggage free of charge: two large items (such as suitcases or rucksacks) and one item of smaller hand luggage.
  • Luggage should not exceed the dimensions of 90cm x 70cm x 30cm.
  • Luggage should be capable of being lifted by the passenger, as assistance may not always be available.
  • All items of luggage should be clearly labelled with the owner's name and destination.
  • Luggage must not block aisles or emergency exits, and should be stored in the dedicated luggage areas.
  • Luggage remains the passenger's responsibility at all times.

Extra Charges and Prohibitions

  • There are currently no extra taxes or charges for luggage on Arriva Trains.
  • Passengers are not allowed to bring any item that might cause risk or harm to themselves, to others, to property, or to the operation of the train. This includes, but is not limited to, dangerous or flammable substances, weapons, and uncontained sharp objects.
  • Bicycles are not considered as luggage and different rules apply; they are carried subject to space being available, and a reservation may be required.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
I couldn't find specific guidelines regarding pet travel policy for Arriva Trains. However, I've provided general guidelines followed by most train companies in the UK according to Railway Byelaws and National Rail Enquiries.

UK General Train Pet Policy

  • Passengers may take up to two dogs, cats or other small animals (maximum size each animal not exceeding 85cm) on the train without charge.
  • Dogs must be kept on a lead at all times unless contained in a basket.
  • Dogs without leads, cats, birds and small animals must be carried in an enclosed basket, cage or pet carrier.
  • It must be rigid and not open (to prevent escape) and the animal able to stand and lie down in comfort.
  • Animals and containers must not occupy seats, otherwise a charge will be made.
  • If a fellow passenger objects to the presence of an animal, the owner must move the animal to another part of the train or put it in a container.

Pets Allowed on the Train

  • Small dogs
  • Cats
  • Birds
  • Small animals up to 85cm in size

Pets Not Allowed on the Train

  • Large dogs (unless on a lead)
  • Animals not in cages, baskets, or pet carriers
  • Animals that may be a danger to other passengers
Please note this is the general policy and it may differ somewhat for individual UK train companies. You're advised to check with the specific train company ahead of your journey.