Arriva Train

Arriva Train cheap train tickets and best schedules

Address and Contact Information

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Arriva TrainPhone
+44 (0)191 520 4000


Arriva TrainEmail


Arriva TrainWebsite

Frequently asked questions

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International Travel

Are there specific documents or requirements for Arriva Train trips crossing international borders?

When traveling with Arriva Train across international borders, passengers must carry valid identification documents such as a passport or national ID. Some countries may have specific visa requirements for entry, so it's important to check the entry regulations of the destination country before the journey. Additionally, it's advisable to carry the necessary travel insurance for international trips.

Pet Policy

Can passengers travel with pets on Arriva Train?

Yes, passengers can travel with pets on Arriva Train. It's a pet-friendly transport option for commuters and tourists.

What are the requirements and guidelines for bringing pets on board?

The requirements and guidelines for bringing pets on board Arriva Train include ensuring that pets are well-behaved, kept on a leash or in a carrier, and not causing a disturbance to other passengers. It's advisable to check with Arriva Train for specific guidelines on pet travel.

Customer Support and Feedback

How can I contact Arriva Train customer service?

To get in touch with Arriva Train customer service, you can contact them via phone at the provided customer service number, or you can reach out through their official website or social media channels for assistance.

How does Arriva Train handle customer complaints and feedback?

Arriva Train takes customer complaints and feedback seriously. They have a dedicated customer service team that reviews and addresses all complaints and feedback received through various channels such as phone, email, website, and social media. They strive to provide timely and satisfactory resolutions to enhance customer satisfaction.

What are some common issues faced by Arriva Train customers, and how are they resolved?

Common issues faced by Arriva Train customers may include ticketing problems, service disruptions, or facilities-related concerns. Arriva Train promptly addresses these issues by providing clear communication, offering refunds or alternative travel options, and continuously working to improve their services based on customer feedback and suggestions.

On-Board Experience and Amenities

What amenities are available on Arriva Train?

Arriva Train provides a range of amenities including comfortable seating, restrooms, and designated spaces for luggage storage. Passengers can also enjoy onboard snacks and beverages for purchase.

Are there charging ports, Wi-Fi, and bathrooms on Arriva Train?

Arriva Train offers charging ports, complimentary Wi-Fi, and clean, well-maintained restrooms for passenger convenience.

What health and hygiene measures does Arriva Train follow?

Arriva Train prioritizes passenger safety and follows stringent health and hygiene protocols, including regular cleaning and disinfection of its trains and facilities.

Is there food and beverage service available for purchase on Arriva Train?

Yes, Arriva Train offers a variety of food and beverage options for purchase, ensuring passengers can enjoy refreshments during their journey.

What amenities, facilities, and services are available to passengers traveling with infants and toddlers?

Passengers traveling with infants and toddlers on Arriva Train can access baby changing facilities, priority seating, and assistance from onboard staff to ensure a comfortable journey for the entire family.

What are the policies regarding bringing personal food and drinks on board the train?

Arriva Train allows passengers to bring personal food and drinks on board, offering the flexibility for passengers to enjoy their preferred snacks and refreshments during the journey.

Does Arriva Train offer any premium features like extra legroom or movies?

Arriva Train provides premium features such as extra legroom and comfortable seating, offering passengers a more luxurious travel experience.

How many total passengers fit on a Arriva Train train?

The total passenger capacity of an Arriva Train can vary depending on the specific train model, but it is designed to accommodate a significant number of travelers.

Special Travel Needs and Services

What are the benefits of using Arriva Train for business travel?

Arriva Train offers several benefits for business travel, including comfortable seating, free WiFi, ample workspace, and power outlets. Additionally, they provide a quiet environment conducive to productivity and offer convenient routes to major business hubs.

Are there any packages or options for digital nomads or those traveling for work?

Arriva Train caters to digital nomads and business travelers by offering flexible ticket options, such as multi-ride passes and discounted monthly tickets. These options provide convenience and cost savings for frequent travelers.

Does Arriva Train offer corporate accounts or services for business travelers?

Arriva Train provides corporate account services, including tailored travel solutions, centralized billing, and dedicated account management. This streamlines the booking process and ensures seamless travel for business clients.

Are there special accommodations or services for senior citizens?

Arriva Train offers special accommodations for senior citizens, including priority seating, assistance with luggage, and accessibility features to ensure a comfortable and stress-free journey for elderly passengers.

Do senior citizens get any discounts or special rates?

Yes, senior citizens can enjoy discounted fares and special rates when traveling with Arriva Train, making it an affordable and convenient option for elderly passengers.

Do infants have special discounts on train tickets?

Arriva Train provides special discounts for infants traveling with adults, offering cost-effective options for families with young children.

What are the policies for traveling with children on Arriva Train?

Arriva Train has family-friendly policies, allowing children to travel accompanied by adults at discounted rates. The train also provides facilities like baby changing areas and additional assistance for families.

Are there group discounts or special rates?

Arriva Train offers group discounts and special rates for groups booking together, making it an economical choice for group travel, whether for leisure or business purposes.

Can Arriva Train accommodate large groups or private bookings?

Arriva Train can accommodate large groups and private bookings, facilitating seamless travel arrangements for events, corporate outings, or group excursions.

Are there special rates or services for students and young travelers?

Arriva Train provides special rates and services for students and young travelers, allowing them to access affordable fares and convenient travel options tailored to their needs.

Luggage and Special Items Transport

What are the luggage allowances and restrictions on Arriva Train?

Arriva Train allows passengers to bring luggage on board, but there are specific restrictions and allowances based on the type of ticket and train service. It's recommended to check the official website or contact Arriva Train directly for the most up-to-date information.

How does Arriva Train handle special requests like extra luggage?

Arriva Train provides assistance for passengers with special requests, including extra luggage. Passengers should inform the train staff in advance to ensure proper accommodation and to avoid inconvenience during the journey.

Can passengers bring bicycles or sports equipment on Arriva Train train?

Arriva Train allows passengers to bring bicycles and sports equipment on board, subject to certain guidelines, restrictions, and fees. However, it is essential to check the specific policy for each route and train service.

What are the guidelines and fees for bicycle transport and sports equipment on Arriva Train?

Arriva Train has specific guidelines and fees for transporting bicycles and sports equipment. These may vary based on the route, type of ticket, and train service. Passengers are advised to review the official policies or inquire directly with Arriva Train for comprehensive details.

Accessibility and Special Needs

How accessible are Arriva Traines for passengers with mobility issues?

Arriva Train strives to provide accessible travel for passengers with mobility issues. The trains are equipped with designated spaces for wheelchairs, accessible toilets, and assistance buttons for those in need. Staff members are also trained to assist passengers with disabilities, ensuring a comfortable travel experience.

What facilities are available for passengers with special needs?

Arriva Train offers various facilities for passengers with special needs, including ramps for wheelchair access, priority seating, and accessible restrooms. Additionally, trained staff members are available to provide assistance as needed, ensuring that all passengers receive the support and accommodations required for a smooth and comfortable journey.

Special Travel Options and Seasonal Services

Are there special routes or services available during major holidays and peak seasons?

Arriva Train offers special routes and services during major holidays and peak seasons to accommodate increased passenger traffic. This includes additional trains, extended operating hours, and enhanced connectivity to popular tourist destinations. Passengers can enjoy a smooth and reliable travel experience during festive periods.

Does Arriva Train offer services for special events like festivals, concerts, or sports events?

Arriva Train provides services for special events such as festivals, concerts, and sports events, ensuring convenient and efficient transportation for attendees. With strategically planned schedules, extra carriages, and increased frequency, passengers can travel to and from these events seamlessly, experiencing the comfort and reliability of Arriva Train services.

Travel Interruptions and Cancellations

What are Arriva Train's policies regarding travel interruptions and delays?

Arriva Train has clear policies in place to handle travel interruptions and delays. These policies ensure that passengers receive compensation or assistance in the event of unexpected disruptions.

How are passengers compensated or assisted in the event of unexpected delays?

In the event of unexpected delays, Arriva Train provides compensation or assistance to affected passengers as per its policies. Passengers can rely on the support and compensatory measures offered by Arriva Train.

How does Arriva Train handle delays and cancellations?

Arriva Train effectively manages delays and cancellations through established procedures aimed at minimizing passenger inconvenience. Passengers can expect transparent communication and proactive assistance from Arriva Train in such situations.

Pricing, Payment, and Tickets

What are the pricing tiers for Arriva Train tickets?

Arriva Train offers various pricing tiers for tickets, including Advance, Off-Peak, Anytime, and Season tickets. Each tier is designed to cater to different travel preferences and budgets, providing flexibility and choice for passengers.

Can you pick up 'will call tickets' at the station?

Yes, you can pick up 'will call tickets' at the station. Arriva Train provides the option for passengers to collect their reserved tickets from the designated station kiosks or ticket counters, ensuring a convenient and hassle-free experience.

Do you have to print your Arriva Train ticket?

No, you do not have to print your Arriva Train ticket. E-tickets and mobile tickets are available options, providing passengers with the flexibility to travel without the need for a physical printed ticket. Simply present your e-ticket or mobile ticket when boarding.

Routes, Schedules, and Travel Planning

What are the most popular Arriva Train routes?

Arriva Train offers various popular routes such as from Cardiff to Holyhead, and from Manchester to Llandudno. These routes are known for their scenic views and comfortable travel experience.

How can I find the schedule for a specific Arriva Train route?

To find the schedule for a specific Arriva Train route, you can visit their official website or use their mobile app. Simply input your departure and arrival stations, and the website or app will provide you with the detailed schedule.

How can I plan a trip with multiple Arriva Train routes?

Planning a trip with multiple Arriva Train routes is easy. You can use the 'Journey Planner' feature on their website or app. Input the starting point, destination, and desired travel dates to get a comprehensive itinerary for your trip.

What is Arriva Train schedule?

Arriva Train schedules vary depending on the route and time of year. It's best to check the specific schedule for the route you plan to travel using their official website or mobile app for the most accurate and up-to-date information.

Do you need an ID to get on the train?

Yes, it is advisable to carry a valid form of identification when traveling on Arriva Trains. This may include a passport, driver's license, or any other government-issued ID. It's always best to have identification with you while traveling.

Do you need an ID for train, and is it possible to travel without one?

While carrying identification is advisable when traveling on the train, it is generally possible to travel without one. However, it's important to note that in certain situations, such as ticket inspections or security checks, having an ID may be required.

Booking and Managing Your Journey

How can I book a ticket for Arriva Train?

To book a ticket for Arriva Train, you can visit their official website, use their mobile app, or purchase tickets at the station. Simply select your travel date, destination, and preferred class, then proceed to payment.

Are there any discounts or loyalty programs available?

Arriva Train offers various discounts and loyalty programs, such as Railcards for different age groups, GroupSave for groups of 3-9 people, and discounts for seniors and disabled passengers. Additionally, they have promotional offers on their website.

Can I cancel or change my Arriva Train train ticket?

Arriva Train allows ticket changes and refunds on certain fares. It is advisable to review the fare conditions and contact their customer service for assistance with ticket cancellations or modifications.

How does the Arriva Train e-ticket work?

Arriva Train offers e-tickets that can be purchased online and accessed via the app or as a print-at-home option. Simply present the e-ticket on your mobile device or as a printout when boarding the train. Ensure that the ticket is fully visible and easily scannable by the conductor.

Arriva Train accepts which payment methods?

Arriva Train accepts various payment methods including debit cards, credit cards, and mobile payment options like Apple Pay and Google Pay. Additionally, you can use cash or vouchers to purchase tickets at the station.

Rewards, Affiliations, and Special Programs

Does Arriva Train offer a rewards or loyalty program?

Arriva Train offers a rewards program called Arriva Club 50 for customers aged 50 and over, providing discounts on off-peak travel, and additional perks such as partner discounts and free tickets for companions on certain routes.

How can customers benefit from regular travel with Arriva Train?

Regular travelers with Arriva Train can benefit from discounted fares, convenient ticketing options, comfortable seating, onboard amenities, and access to special promotions and exclusive offers through the Arriva Club 50 program.

Does Arriva Train have any affiliations with travel organizations or clubs?

Arriva Train has partnerships with various travel organizations and clubs, offering exclusive benefits and discounts to their members. These partnerships provide additional value and opportunities for travelers to save on their train journeys.

Does Arriva Train offer gift cards or travel vouchers?

Arriva Train offers gift cards and travel vouchers, allowing recipients to enjoy the convenience of using them towards the purchase of tickets or other travel-related expenses.

Safety, Insurance, and Emergency Procedures

What are Arriva Train's safety protocols and standards?

Arriva Train prioritizes passenger safety by adhering to stringent safety protocols and standards. These include regular maintenance of trains, emergency procedures, and adherence to industry safety regulations. The company also ensures the highest standards of cleanliness and hygiene throughout its trains to provide passengers with a safe and secure travel environment.

Flexible Cancellations

Cancellation Policy

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Arriva Train Cancellation Policy

As an advisor on train travel, below are the key points regarding the cancellation policy when traveling with Arriva Trains, UK:

  • Advanced tickets are non-refundable unless the train you planned to catch is delayed or cancelled and you decide not to travel.
  • Off-Peak and Anytime tickets can be refunded if you decide not to use them, however, a £10 administration fee is applicable.
  • Refunds for Off-Peak and Anytime tickets must be requested within 28 days of the ticket's expiry date.
  • Season tickets can be refunded, the amount you receive will depend on how many unused days are left on your ticket. There may also be an administration fee to process the refund.
  • If your train is delayed or cancelled and you choose to travel on a different train, your ticket will be valid for this journey. You will not be entitled to a refund in this instance.
  • If your train is delayed or cancelled and you decide not to travel you can apply for a full refund within 14 days from the original date of travel.
  • If you purchase a ticket online, you must apply for a refund from the place you bought the ticket.
  • If you bought your ticket at a station, you need to return there to get your refund.

Smooth Luggage

Luggage Policy

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Luggage Policy for Arriva Trains

  • Passengers are allowed three items of personal luggage free of charge: two large items (such as suitcases or rucksacks) and one item of smaller hand luggage.
  • Luggage should not exceed the dimensions of 90cm x 70cm x 30cm.
  • Luggage should be capable of being lifted by the passenger, as assistance may not always be available.
  • All items of luggage should be clearly labelled with the owner's name and destination.
  • Luggage must not block aisles or emergency exits, and should be stored in the dedicated luggage areas.
  • Luggage remains the passenger's responsibility at all times.

Extra Charges and Prohibitions

  • There are currently no extra taxes or charges for luggage on Arriva Trains.
  • Passengers are not allowed to bring any item that might cause risk or harm to themselves, to others, to property, or to the operation of the train. This includes, but is not limited to, dangerous or flammable substances, weapons, and uncontained sharp objects.
  • Bicycles are not considered as luggage and different rules apply; they are carried subject to space being available, and a reservation may be required.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
I couldn't find specific guidelines regarding pet travel policy for Arriva Trains. However, I've provided general guidelines followed by most train companies in the UK according to Railway Byelaws and National Rail Enquiries.

UK General Train Pet Policy

  • Passengers may take up to two dogs, cats or other small animals (maximum size each animal not exceeding 85cm) on the train without charge.
  • Dogs must be kept on a lead at all times unless contained in a basket.
  • Dogs without leads, cats, birds and small animals must be carried in an enclosed basket, cage or pet carrier.
  • It must be rigid and not open (to prevent escape) and the animal able to stand and lie down in comfort.
  • Animals and containers must not occupy seats, otherwise a charge will be made.
  • If a fellow passenger objects to the presence of an animal, the owner must move the animal to another part of the train or put it in a container.

Pets Allowed on the Train

  • Small dogs
  • Cats
  • Birds
  • Small animals up to 85cm in size

Pets Not Allowed on the Train

  • Large dogs (unless on a lead)
  • Animals not in cages, baskets, or pet carriers
  • Animals that may be a danger to other passengers
Please note this is the general policy and it may differ somewhat for individual UK train companies. You're advised to check with the specific train company ahead of your journey.