Roma Termini

Customer Service Desk

Operating Hours

The Service Desk at Roma Termini Train Station is open daily from 6:00 am to 10:00 pm.

Services Portfolio

The Service Desk at Roma Termini Train Station offers a range of services to assist travelers with their needs. Here are some of the services available:

1. Train Information: The Service Desk provides information about train schedules, platforms, and any delays or cancellations.
2. Ticketing Assistance: Travelers can purchase tickets, make reservations, and get help with any ticketing-related issues.
3. Lost and Found: If you have lost an item during your journey or at the station, you can report it at the Service Desk. They will assist you in retrieving your lost belongings if found.
4. Tourist Information: The Service Desk can provide information about local attractions, guided tours, and other tourist services in Rome.
5. Language Assistance: If you need help communicating in a language other than Italian, the staff at the Service Desk can assist you in English and other languages.
6. Accessibility Support: The Service Desk is equipped to assist travelers with disabilities and provide information on accessible facilities and services at the station.
7. General Assistance: Whether you need directions, recommendations, or have any other inquiries, the Service Desk staff is available to assist you.

Please note that some services may have specific operating hours or additional requirements. It is recommended to check with the Service Desk for any specific inquiries or assistance needed during your visit to Roma Termini Train Station.

Safety Measures

Surveillance Cameras

Roma Termini train station is equipped with a comprehensive network of surveillance cameras to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station, covering both indoor and outdoor areas. The footage captured by these cameras is monitored by trained personnel who are responsible for identifying and responding to any potential security threats.

On-Site Security Personnel

Roma Termini train station has a dedicated team of on-site security personnel who are present 24/7. These security personnel are highly trained and equipped to handle various security situations. They patrol the station premises, monitor suspicious activities, and provide assistance to passengers when needed. Their presence helps to deter potential criminal activities and ensures the safety and well-being of everyone at the station.

Emergency Call Buttons

In case of any emergency or immediate need for assistance, Roma Termini train station is equipped with emergency call buttons. These buttons are strategically placed throughout the station, providing passengers with a quick and direct way to contact station staff or security personnel. When pressed, these buttons immediately alert the relevant authorities who can respond promptly to the situation.

First Aid Stations

Roma Termini train station understands the importance of providing immediate medical assistance if needed. That's why there are first aid stations located within the station premises. These stations are staffed with trained medical professionals who can provide basic medical aid, such as first aid treatment for minor injuries or illnesses. In case of more serious medical emergencies, they can also coordinate with the local emergency services to ensure proper medical attention is provided.

Lost And Found Office

Hours and Location

The Lost and Found Office at Roma Termini train station is where you can go to retrieve any items you may have lost during your travels. The office is conveniently located within the train station itself, making it easily accessible for all passengers.

The Lost and Found Office operates during the following hours:

• Monday to Friday: 8:00 am - 8:00 pm
• Saturday and Sunday: 9:00 am - 5:00 pm

If you have lost an item, it is recommended to visit the Lost and Found Office as soon as possible to increase the chances of recovering your belongings.

Procedures for Retrieving Lost Items

If you have lost an item at Roma Termini train station, follow these steps to retrieve it:

1. Visit the Lost and Found Office during their operating hours.
2. Provide a detailed description of the lost item, including any unique identifiers or markings.
3. Fill out a Lost Item Report form with your contact information, travel details, and a description of the item.
4. Leave a contact number where you can be reached in case the item is found.
5. Keep the Lost Item Report form and the reference number provided by the office for future reference.
6. Wait for a notification from the Lost and Found Office regarding the status of your lost item.

If your lost item is found, you will be contacted by the office to arrange for its return. There may be a small fee associated with the retrieval of your item, depending on its size and value.

It's important to note that the Lost and Found Office at Roma Termini train station only keeps lost items for a certain period of time. If your item is not claimed within a specified timeframe, it may be disposed of or donated to charity.

Note: For any valuable or important items, such as passports, wallets, or electronics, it is recommended to report the loss to the local authorities as well.

Remember, it's always a good idea to keep a close eye on your belongings while traveling and to double-check your surroundings before leaving any area to minimize the risk of losing your possessions.

Emergency Procedures and Contacts

Emergency Exits

Roma Termini train station has multiple emergency exits to ensure the safety of its passengers in case of an emergency. These exits are strategically located throughout the station to provide easy access to the nearest exit point. In case of an emergency, it is important to remain calm and follow the instructions provided by the station staff or emergency personnel.

First Aid Stations

Roma Termini train station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are manned by trained professionals who are ready to provide basic medical care and assistance in case of injuries or illnesses. If you require any medical help or assistance, please locate the nearest first aid station and seek help.

Emergency Contacts

In case of an emergency at Roma Termini train station, it is important to have the necessary contact information readily available. Here are the emergency contacts for Roma Termini:

Emergency Services: 112

Roma Termini Security: +39 06 6769 2283

Roma Termini Information Desk: +39 06 6769 2001

If you require immediate assistance, please contact the appropriate emergency service or the Roma Termini Security. The information desk at Roma Termini can also provide guidance and assistance in case of any emergency.

Transportation Links

Trams

Roma Termini train station is well-connected to the city's tram network, providing convenient transportation options for travelers. Here are some key trams that can be accessed from the station:

1. Tram Line 5: This tram line operates between Termini and Piazza dei Gerani, passing through popular tourist destinations such as Piazza della Repubblica and Piazza Venezia.
2. Tram Line 14: Travelers can take Tram Line 14 from Termini to Piazza Barberini, where they can explore attractions like the Trevi Fountain and the Spanish Steps.
3. Tram Line 19: Tram Line 19 connects Termini with the Vatican City, making it convenient for tourists who want to visit St. Peter's Basilica and the Vatican Museums.

Other Lines

In addition to trams, there are other transportation lines that can be accessed from Roma Termini train station:

• Metro Line A: The station is directly connected to Metro Line A, which provides easy access to popular attractions such as the Colosseum, Roman Forum, and Vatican City.
• Metro Line B: Travelers can also take Metro Line B from Termini to reach destinations like the Circus Maximus, Basilica di San Paolo Fuori le Mura, and Ostiense district.
• Regional Trains: Roma Termini is a major hub for regional train services, allowing travelers to explore nearby cities and towns such as Florence, Naples, and Venice.

Taxi Stands

For those who prefer taking taxis, Roma Termini train station has designated taxi stands located right outside the main entrance. Taxis are readily available, and it's a convenient option for travelers with heavy luggage or those who prefer door-to-door transportation.

Bus Stops

Roma Termini is also a major bus transportation hub, with several bus stops in close proximity to the train station. Travelers can easily catch buses to various destinations within Rome and even to other cities in Italy.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are available in Rome, including near Roma Termini train station. These services provide a convenient and often cost-effective way to travel around the city. Travelers can easily locate designated ride-sharing zones near the station to request a ride.

Driving Directions

Getting to Roma Termini by Car

If you are planning to visit Rome and are considering driving to Roma Termini train station, here are the best ways to get there by car:

1. From Leonardo da Vinci International Airport

If you are arriving at Leonardo da Vinci International Airport, also known as Fiumicino Airport, you can easily reach Roma Termini by following these driving directions:

1. Head southeast on Via dell' Aeroporto di Fiumicino.
2. At the roundabout, take the second exit onto Via Francesco Paolo Remotti.
3. Keep left to continue on Via Mario de Bernardi.
4. Continue onto Via dell' Aeroporto di Fiumicino.
5. Turn right onto the ramp to Roma/Civitavecchia/Livorno.
6. Merge onto A91.
7. Take the exit toward Roma Centro/Grande Raccordo Anulare.
8. Merge onto Grande Raccordo Anulare.
9. Take the exit toward Roma Centro.
10. Merge onto A24.
11. Take the exit toward Tangenziale Est/Centro.
12. Merge onto A90.
13. Take the exit toward Roma Est.
14. Merge onto A24.
15. Take the exit toward Roma Centro.
16. Merge onto Circonvallazione Tiburtina.
17. Continue onto Viale dello Scalo San Lorenzo.
18. Turn right onto Via Giovanni Giolitti.
19. Continue onto Piazza dei Cinquecento.
20. Roma Termini will be on your left.

2. From Ciampino Airport

If you are arriving at Ciampino Airport, you can follow these driving directions to reach Roma Termini:

1. Head southeast on Via Appia Nuova/SS7.
2. Continue to follow SS7.
3. Use the right lane to merge onto Grande Raccordo Anulare/GRA.
4. Take the exit toward Roma Centro.
5. Merge onto A24.
6. Take the exit toward Tangenziale Est/Centro.
7. Merge onto A90.
8. Take the exit toward Roma Est.
9. Merge onto A24.
10. Take the exit toward Roma Centro.
11. Merge onto Circonvallazione Tiburtina.
12. Continue onto Viale dello Scalo San Lorenzo.
13. Turn right onto Via Giovanni Giolitti.
14. Continue onto Piazza dei Cinquecento.
15. Roma Termini will be on your left.

3. From Rome City Center

If you are already in Rome city center and want to drive to Roma Termini, follow these directions:

1. Head northeast on Via Cavour toward Via degli Annibaldi.
2. Continue onto Via Gioberti.
3. Turn right onto Piazza dei Cinquecento.
4. Roma Termini will be on your left.

Please note that driving in Rome can be challenging due to heavy traffic and limited parking spaces. It is recommended to use public transportation or taxis if possible.

Airport Transfers

Airport Distance

The Roma Termini train station is conveniently located in the heart of Rome, making it easily accessible from both international and domestic airports. The distance from the Leonardo da Vinci-Fiumicino Airport (FCO) to Roma Termini is approximately 32 kilometers (20 miles), while the distance from Ciampino-G.B. Pastine International Airport (CIA) to Roma Termini is approximately 15 kilometers (9 miles).

Transfers Price and Payment Options

The price of airport transfers from both Fiumicino and Ciampino airports to Roma Termini can vary depending on the mode of transportation chosen. The most common options include private taxis, shared shuttles, and public transportation. Private taxis usually offer fixed rates, while shared shuttles and public transportation have more affordable prices. Payment options typically include cash, credit/debit cards, and mobile payment apps.

Airport Transfers Essentials

When planning your airport transfer to Roma Termini, it's essential to consider factors such as travel time, luggage capacity, and comfort. Different modes of transportation offer varying levels of convenience and amenities. Additionally, it's crucial to check for any specific requirements or restrictions related to COVID-19 protocols, such as mask-wearing and social distancing.

Types of Airport Transfers Available

There are several types of airport transfers available from Fiumicino and Ciampino airports to Roma Termini. These include:

• Private Taxis: Offer door-to-door service, privacy, and flexibility in terms of departure time.
• Shared Shuttles: Cost-effective option for solo travelers or smaller groups, with fixed departure schedules.
• Public Transportation: Buses and trains provide affordable options for budget-conscious travelers, but may require multiple transfers.

Booking Airport Transfers

Booking airport transfers in advance is highly recommended to ensure a smooth and hassle-free journey. Various online platforms and travel agencies offer booking services for airport transfers to Roma Termini. It's advisable to compare prices, read reviews, and check the cancellation policies before making a reservation. Additionally, some hotels and accommodations may provide airport transfer services as part of their amenities, so it's worth checking with your accommodation provider.

Airport Transfers Arrival

Upon arrival at Fiumicino or Ciampino airports, follow the signage directing you to the designated transportation area. Look for the authorized airport taxis, shuttle bus stops, or public transportation terminals. If you have pre-booked a private taxi or shuttle, check for any specific meeting points or instructions provided by the transfer provider. Be cautious of unauthorized taxi drivers or individuals offering transportation services outside the official airport area.

Airport Transfers Departures

When departing from Roma Termini, it's advisable to allocate sufficient time for the airport transfer, especially during peak travel periods. Consider factors such as traffic conditions, check-in requirements, and recommended arrival times at the airport. If you have pre-booked a transfer, confirm the pick-up location and departure time with the service provider. For public transportation options, check the schedules in advance to ensure you arrive at the airport on time.

Peak Travel Times

Weekdays

On weekdays, Roma Termini train station experiences high passenger traffic during the morning and evening rush hours. The station is busiest from around 7:00am to 9:00am and from 5:00pm to 7:00pm. During these times, it is advisable to arrive early to avoid long queues and ensure a smooth travel experience.

Weekends

Weekends at Roma Termini train station tend to be less crowded compared to weekdays. However, it is important to note that there may still be increased traffic during popular travel periods, such as long weekends or holiday seasons. It is recommended to check the train schedules in advance and consider booking tickets in advance to secure your preferred travel time.

Special Days

During special days, such as national holidays or major events in Rome, Roma Termini train station can experience a significant increase in passenger volume. These special days include Christmas, Easter, New Year's Eve, and other popular cultural or sporting events. It is advisable to plan your travel accordingly, allowing extra time for potential delays and crowded platforms.

School Days

During school days, Roma Termini train station sees an influx of students commuting to and from school. The station may be busier during the typical school drop-off and pick-up times, usually around 8:00am and 3:00pm. If you are traveling during these hours, it is recommended to be prepared for larger crowds and consider alternative travel options if possible.

Fridays

Fridays at Roma Termini train station can be busy as people often travel for weekend getaways or return home after a week of work or business trips. The station may experience increased passenger traffic in the late afternoon and evening. To avoid potential congestion, it is advisable to plan your travel accordingly and arrive early if you have a scheduled train departure on a Friday.

💡 During peak travel times at Roma Termini train station, it is helpful to have a clear plan and allow extra time for potential delays. Consider using mobile ticketing options or booking tickets in advance to streamline your travel experience.

National Operators

Trenitalia

Trenitalia is the primary national train operator in Italy, offering a wide range of services to passengers traveling within the country. Here is some information about their regular services, punctuality and reliability, passenger amenities, ticketing and fare information, and boarding platforms.

Types of Regular Services Provided

Trenitalia operates a variety of train services, including regional trains, intercity trains, and high-speed trains. Regional trains connect smaller towns and cities within a region, while intercity trains provide connections between major cities. The high-speed trains, known as Frecciarossa, Frecciargento, and Frecciabianca, offer fast and efficient travel between major destinations.

Punctuality and Reliability

Trenitalia is known for its relatively high punctuality and reliability. However, delays can occur due to unforeseen circumstances such as technical issues or weather conditions. It is always recommended to check the latest updates and schedules before your journey.

Passenger Amenities

Trenitalia trains are equipped with various amenities to ensure a comfortable journey for passengers. These amenities may vary depending on the type of train. Some common amenities include air conditioning, onboard restrooms, power outlets, and Wi-Fi access in selected trains.

Ticketing and Fare Information

How to Buy Tickets: Tickets can be purchased online through the Trenitalia website, mobile app, or at the ticket counters and self-service machines at train stations.

Payment Methods: Trenitalia accepts various payment methods, including credit/debit cards and cash.

Refunds and Cancellations: Refund and cancellation policies vary depending on the type of ticket purchased. It is advisable to carefully read the terms and conditions before making a booking.

Boarding Platforms and Broad Information

Each train station has designated platforms for Trenitalia trains. The platform number is usually displayed on the departure boards or announced over the station's PA system. It is recommended to arrive at the platform a few minutes before the scheduled departure time to ensure a smooth boarding process. Make sure to check the platform information for your specific train before boarding.

💡 Trenitalia offers a variety of ticket options, including discounted fares for children, seniors, and groups. They also offer special passes such as the Interrail pass for unlimited travel within Italy and other European countries.

Italo

Italo is another major national train operator in Italy, providing high-speed train services to various destinations. Here is some information about their services, punctuality and reliability, passenger amenities, ticketing and fare information, and boarding platforms.

Types of Regular Services Provided

Italo specializes in high-speed train services, offering connections between major cities in Italy. They have different train categories, including Italo Evo, Italo Smart, and Italo Club, each catering to different passenger needs.

Punctuality and Reliability

Italo trains are known for their punctuality and reliability. They strive to maintain a high level of on-time performance, ensuring that passengers reach their destinations as scheduled.

Passenger Amenities

Italo trains provide a range of amenities to enhance passenger comfort. These may include spacious seating, power outlets, onboard restrooms, free Wi-Fi, and entertainment options.

Ticketing and Fare Information

How to Buy Tickets: Tickets can be purchased online through the Italo website or mobile app, or at the ticket counters and self-service machines at train stations.

Payment Methods: Italo accepts various payment methods, including credit/debit cards and cash.

Refunds and Cancellations: Italo has specific refund and cancellation policies based on the type of ticket purchased. It is advisable to review the terms and conditions before making a booking.

Boarding Platforms and Broad Information

Italo trains operate from designated platforms at train stations. The platform information is typically displayed on the departure boards or announced over the station's PA system. Passengers should arrive at the platform a few minutes before the scheduled departure time.

💡 Italo offers a loyalty program called Italo Più, which allows frequent travelers to earn points and enjoy various benefits such as discounted fares and priority boarding.

International Operators

1. Eurostar Italia

Eurostar Italia is a high-speed train operator that connects major cities in Italy with international destinations such as Paris, Geneva, and Munich. They offer comfortable and modern trains equipped with amenities like Wi-Fi and power outlets.

• Regular Services Provided: Eurostar Italia provides regular services between Rome and various international cities, offering fast and efficient travel options.
• Punctuality and Reliability: Eurostar Italia is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with Eurostar Italia can enjoy amenities such as comfortable seating, air conditioning, and onboard catering services.
• Ticketing and Fare Information: Tickets for Eurostar Italia can be purchased online, at the station, or through authorized travel agencies. Various payment methods are accepted, including credit cards and cash. Refunds and cancellations are subject to the terms and conditions of the ticket.
• Boarding Platforms and Broad Information: Eurostar Italia trains at Roma Termini usually depart from platforms 9 to 14. It is important to check the departure boards for specific platform information.

2. Thello

Thello is a train operator that offers services between Italy and France, connecting cities such as Rome, Milan, Venice, and Paris. Thello provides both daytime and overnight services, allowing passengers to travel conveniently.

• Regular Services Provided: Thello operates regular services between Roma Termini and various cities in France, offering a comfortable and scenic travel experience.
• Punctuality and Reliability: Thello trains are known for their punctuality and reliability, ensuring that passengers arrive at their destinations on time.
• Passenger Amenities: Passengers traveling with Thello can enjoy amenities such as comfortable seating, power outlets, and onboard dining options.
• Ticketing and Fare Information: Tickets for Thello can be purchased online, at the station, or through authorized travel agencies. Payment methods include credit cards and cash. Refunds and cancellations are subject to the fare conditions.
• Boarding Platforms and Broad Information: Thello trains at Roma Termini usually depart from platforms 1 to 4. Passengers should check the departure boards for the most up-to-date platform information.

3. Italo

Italo is a privately-owned high-speed train operator in Italy that offers domestic and international services. Italo trains are known for their modern design and comfortable amenities.

• Regular Services Provided: Italo operates regular services between Roma Termini and various cities in Italy, including international destinations such as Geneva and Munich.
• Punctuality and Reliability: Italo trains are known for their punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: Italo provides passengers with amenities such as spacious seating, Wi-Fi, power outlets, and onboard entertainment.
• Ticketing and Fare Information: Tickets for Italo can be purchased online, at the station, or through authorized travel agencies. Various payment methods are accepted, including credit cards and cash. Refunds and cancellations are subject to the fare conditions.
• Boarding Platforms and Broad Information: Italo trains at Roma Termini usually depart from platforms 20 to 24. Passengers should consult the departure boards for accurate platform information.

💡 While traveling with international operators at Roma Termini, it is advisable to arrive at the station well in advance to allow sufficient time for ticketing, security checks, and platform navigation. Additionally, familiarize yourself with the specific terms and conditions of each operator to ensure a smooth and enjoyable journey.