Gare Montparnasse

Customer Service Desk

Operating Hours

The service desk at Gare Montparnasse train station is open during the following hours:

• Monday-Friday: 6:00 AM - 10:00 PM
• Saturday-Sunday: 7:00 AM - 9:00 PM

Services Portfolio

The service desk at Gare Montparnasse train station offers a range of services to assist passengers:

Ticket Sales

Passengers can purchase train tickets at the service desk. The staff can provide information on available routes, ticket prices, and seat availability. They can also assist with ticket changes or cancellations.

Lost and Found

If you have lost any belongings during your journey or at the train station, you can report it at the service desk. They will help you with the necessary procedures to try and recover your lost items.

Information and Assistance

The service desk staff are knowledgeable about the train schedules, platforms, and other relevant information. They can provide assistance with directions, travel tips, and general inquiries about the station or the city.

Baggage Services

If you need to store your luggage, the service desk offers baggage storage facilities for a fee. You can leave your bags securely while you explore the city or wait for your train departure.

Accessibility Services

The service desk provides assistance for passengers with disabilities or special needs. They can offer guidance on accessible facilities, wheelchair rentals, and any other specific requirements you may have.

Customer Feedback

If you have any feedback or complaints about your experience at Gare Montparnasse train station, the service desk is available to listen and assist. They value customer feedback and strive to improve their services based on the input they receive.

Other Services

In addition to the above, the service desk may offer other services based on the needs of the passengers and the station's policies. It is best to inquire directly at the desk for any specific services you may require.

Safety Measures

Surveillance Cameras

Gare Montparnasse train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station, covering key areas such as platforms, entrances, and waiting areas. The surveillance cameras are monitored by trained security personnel to quickly respond to any suspicious activities or incidents.

On-Site Security Personnel

Gare Montparnasse train station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for travelers. These security personnel are trained to handle various situations, including crowd control, emergency response, and conflict resolution. They are easily identifiable in their uniforms and can be approached for any assistance or help.

Emergency Call Buttons

In case of an emergency, Gare Montparnasse train station has emergency call buttons installed at various locations. These call buttons are easily accessible and can be used to quickly alert the security personnel or station staff in case of any immediate assistance required. It is important to familiarize yourself with the location of these emergency call buttons when you are at the station.

First Aid Stations

Gare Montparnasse train station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are staffed with trained professionals who can handle minor injuries and provide basic medical care. In case of any medical emergency, it is advised to locate the nearest first aid station or seek help from the on-site security personnel.

Lost and Found Office at Gare Montparnasse train station

Hours and Location

The Lost and Found Office at Gare Montparnasse train station is a dedicated facility where you can inquire about and retrieve any lost items during your travel. Here's everything you need to know about its hours and location:

Address: 17 Boulevard de Vaugirard, 75015 Paris, France

The Lost and Found Office is conveniently located within the train station premises. It is easily accessible to both arriving and departing passengers.

Here are the operating hours of the Lost and Found Office:

1. Monday to Thursday: 9:00 AM - 12:00 PM, 1:00 PM - 6:00 PM
2. Friday: 9:00 AM - 12:00 PM, 1:00 PM - 5:30 PM
3. Saturday, Sunday, and public holidays: Closed

Procedures for Retrieving Lost Items

If you have lost an item during your visit to Gare Montparnasse train station, follow these simple procedures to increase your chances of retrieving it:

1. Report the loss: As soon as you realize that you have lost an item, visit the Lost and Found Office or contact them via phone or email to report the loss. Provide detailed information about the lost item, including its description, any identifying marks, and the date and time of the loss.
2. Wait for confirmation: Once you have reported the loss, the Lost and Found Office will conduct a search for your item. They will contact you if they find a match or need further information. It is important to stay patient during this process, as it may take some time.
3. Provide proof of ownership: If the Lost and Found Office locates your lost item, you will need to provide proof of ownership before they can release it to you. This may include presenting identification documents, receipts, or any other relevant evidence that establishes your ownership.
4. Retrieve your item: Once your ownership has been verified, you can make arrangements to retrieve your lost item from the Lost and Found Office. They will provide you with instructions on how to collect it, which may include presenting a claim ticket or scheduling a pickup time.

Remember, it is important to act quickly and provide accurate information when reporting a lost item. This will help the Lost and Found Office in their search efforts and increase the chances of your item being found and returned to you.

If you have any additional questions or concerns regarding the Lost and Found Office at Gare Montparnasse train station, don't hesitate to reach out to their dedicated staff for assistance.

Emergency Procedures and Contacts

Emergency Exits

Gare Montparnasse train station prioritizes the safety and well-being of its passengers. In the event of an emergency, it is essential to be aware of the emergency exits located throughout the station. These exits are strategically placed to ensure a swift and safe evacuation in case of any unforeseen circumstances. Here are some key details about the emergency exits:

1. Main Exit: The main exit is located at the front of the station, near the ticketing area. This exit leads directly to the street and is easily accessible for passengers.
2. Platform Exits: Each platform has designated emergency exits. These exits are clearly marked and can be found at regular intervals along the platforms.
3. Underground Exits: In addition to the main exit, there are also underground exits that provide alternative routes for evacuation. These exits are accessible through the underground passages within the station.

It is important to familiarize yourself with the emergency exit signs and their locations when you arrive at Gare Montparnasse train station. In the event of an emergency, follow the instructions given by station staff and make your way to the nearest exit as quickly as possible.

First Aid Stations

Gare Montparnasse train station understands the importance of providing immediate medical assistance in case of emergencies. As such, there are first aid stations available within the station premises. These stations are staffed by trained professionals who can provide basic medical aid and assistance. Here are some key details about the first aid stations:

• Location: The first aid stations are strategically located throughout the station, ensuring easy access for passengers in need of medical assistance.
• Services: The first aid stations are equipped to handle minor injuries, provide basic medical supplies, and offer initial medical assessment in case of emergencies.
• Staff: The first aid stations are staffed by trained medical professionals who are prepared to provide immediate assistance and support.

If you require any medical assistance while at Gare Montparnasse train station, locate the nearest first aid station or seek help from station staff. They will be able to guide you to the appropriate medical resources and provide the necessary support.

Emergency Contacts

In case of any emergency, it is crucial to have access to the right contacts for immediate assistance. Here are some important emergency contacts for Gare Montparnasse train station:

Emergency Services: 112

Station Assistance: +33 (0)1 45 38 85 85

If you find yourself in a situation that requires emergency services or station assistance, do not hesitate to contact the appropriate authorities using the provided contact numbers. Stay calm and provide clear and concise information about the nature of the emergency.

Transportation Links

Trams

Gare Montparnasse train station is well-connected to the tram network in Paris, making it convenient for travelers to explore the city. The following trams have stops near the train station:

T3a: This tram line runs from Pont du Garigliano to Porte de Vincennes, passing through several popular tourist attractions such as the Eiffel Tower, Champs-Élysées, and Bastille.

T3b: The T3b tram line connects Porte de Vincennes to Porte de la Chapelle, offering easy access to places like the Parc de la Villette and Canal Saint-Martin.

Other Lines

In addition to trams, Gare Montparnasse train station is served by various other transportation lines, providing travelers with multiple options to reach their destinations:

• Metro Line 4: The station is directly connected to Metro Line 4, allowing easy access to popular areas like Saint-Germain-des-Prés and Châtelet.
• Metro Line 6: Travelers can also take Metro Line 6 from Gare Montparnasse to reach attractions such as the Eiffel Tower and Trocadéro.
• Metro Line 12: Metro Line 12 is another convenient option for travelers, providing access to places like Montmartre and Pigalle.

Taxi Stands

If you prefer traveling by taxi, Gare Montparnasse train station has dedicated taxi stands where you can easily find a cab. These taxi stands are located near the station's main entrance and are usually well-marked for convenience.

Bus Stops

Gare Montparnasse train station is also served by several bus lines, offering additional transportation options for travelers. Some of the bus stops near the station include:

1. Bus Stop 91: This bus stop is located just outside the station and provides connections to destinations such as the Louvre Museum and Notre-Dame Cathedral.
2. Bus Stop 92: Travelers can catch buses from this stop to visit popular attractions like the Musée d'Orsay and the Latin Quarter.
3. Bus Stop 94: Bus Stop 94 is another convenient option for travelers, with buses going to places like the Luxembourg Gardens and the Panthéon.

Ride-Sharing Zones

If you prefer using ride-sharing services like Uber or Lyft, Gare Montparnasse train station has designated ride-sharing zones where you can easily book a ride. These zones are typically located near the main entrance of the station for easy access.

Driving Directions

Getting to Gare Montparnasse by Car

If you're planning to visit Gare Montparnasse train station and prefer to drive, here are the best ways to get there by car:

1. From Charles de Gaulle Airport

If you're arriving at Charles de Gaulle Airport and want to drive to Gare Montparnasse, follow these directions:

1. Take the A1 motorway towards Paris.
2. Continue on A1 and merge onto A3 towards Paris.
3. Take the exit onto A104 and follow signs for Bordeaux/Nantes/N12/Rouen/Cergy-Pontoise/A15.
4. Keep left at the fork to continue on A15, following signs for Cergy-Pontoise/N12/Rouen/Sartrouville/Argenteuil.
5. Take exit 7 towards A14/Saint-Germain-en-Laye/Le Vésinet/Chatou.
6. Merge onto A14 and continue onto Voie Georges Pompidou.
7. Take the exit toward Porte de Champerret.
8. Continue onto Avenue de la Porte de Champerret.
9. Turn right onto Boulevard Gouvion-Saint-Cyr.
10. Continue onto Place de la Porte Maillot.
11. Continue onto Avenue de la Grande Armée.
12. Turn left onto Place de l'Étoile.
13. Continue onto Avenue des Champs-Élysées.
14. Turn right onto Rue de Rivoli.
15. Continue onto Rue du Renard.
16. Turn right onto Rue de la Coutellerie.
17. Turn left onto Rue Saint-Martin.
18. Continue onto Boulevard de Sébastopol.
19. Continue onto Rue de Rivoli.
20. Continue onto Boulevard de l'Hôpital.
21. Continue onto Boulevard de l'Hôpital.
22. Turn right onto Avenue Pierre Mendès-France.
23. Turn left onto Rue de la Gaîté.
24. Turn right onto Rue du Commandant René Mouchotte.
25. Arrive at Gare Montparnasse.

2. From Orly Airport

If you're arriving at Orly Airport and want to drive to Gare Montparnasse, follow these directions:

1. Take the A106 motorway towards Paris.
2. Continue on A106 and merge onto A6B towards Paris-Centre/Porte d'Italie.
3. Take the exit onto Boulevard Périphérique.
4. Take the exit toward Porte d'Orléans.
5. Continue onto Avenue du Général Leclerc.
6. Turn right onto Rue de l'Arrivée.
7. Turn left onto Rue du Commandant René Mouchotte.
8. Arrive at Gare Montparnasse.

3. From City Center (Louvre Museum)

If you're in the city center near the Louvre Museum and want to drive to Gare Montparnasse, follow these directions:

1. Head southeast on Rue de Rivoli.
2. Continue onto Boulevard de l'Hôpital.
3. Continue onto Boulevard de l'Hôpital.
4. Turn right onto Avenue Pierre Mendès-France.
5. Turn left onto Rue de la Gaîté.
6. Turn right onto Rue du Commandant René Mouchotte.
7. Arrive at Gare Montparnasse.

Please note that traffic conditions may vary, so it's always a good idea to check for any updates or use a GPS navigation system for real-time directions.

Airport Transfers

Airport Distance

The distance between Gare Montparnasse train station and the nearest airport depends on which airport you are traveling to or from. Here are the distances to the major airports:

• Charles de Gaulle Airport (CDG): Approximately 40 kilometers
• Orly Airport (ORY): Approximately 15 kilometers
• Beauvais-Tillé Airport (BVA): Approximately 90 kilometers

Transfers Price and Payment Options

The price of airport transfers from Gare Montparnasse train station can vary depending on the distance, type of transfer, and the number of passengers. Here are some common options:

• Taxi: Prices usually start at around €50 for a transfer to Charles de Gaulle Airport and €30 for a transfer to Orly Airport. Payment can be made in cash or by credit card.
• Shuttle Service: Prices typically range from €20 to €40 per person, depending on the destination. Payment is usually made in advance or on board.
• Private Car Service: Prices can vary greatly, starting from around €70 for a transfer to Charles de Gaulle Airport or €40 for a transfer to Orly Airport. Payment is usually made in advance or upon arrival.

Airport Transfers Essentials

When planning your airport transfer from Gare Montparnasse train station, here are some essential things to consider:

• Allow sufficient time for your transfer, taking into account traffic conditions and potential delays.
• Confirm your transfer in advance to ensure availability, especially during peak travel seasons.
• Make sure to have the necessary contact details of the transfer provider.
• Consider any additional services you may require, such as child seats or wheelchair accessibility.

Types of Airport Transfers Available

There are several types of airport transfers available from Gare Montparnasse train station:

1. Taxi: Convenient and readily available, taxis offer door-to-door service.
2. Shuttle Service: Shared transfers with fixed routes and schedules.
3. Private Car Service: Exclusive transfers with personalized service and flexibility.
4. Public Transportation: Trains and buses can also be used for airport transfers, offering cost-effective options.

Booking Airport Transfers

Booking your airport transfer from Gare Montparnasse train station can be done in several ways:

• Online: Many transfer providers offer online booking platforms for easy and convenient reservations.
• Phone: Contact the transfer provider directly to make a reservation over the phone.
• At the Station: Some transfer providers have booths or counters at the train station where you can book in person.

Airport Transfers Arrival

Upon arrival at the airport, follow these steps for a smooth transfer to Gare Montparnasse train station:

1. Collect your luggage and proceed to the designated meeting point for your chosen transfer.
2. Present your booking confirmation or provide your name to the transfer provider.
3. Follow the instructions of the transfer provider and board the vehicle.
4. Enjoy a comfortable journey to Gare Montparnasse train station.

Airport Transfers Departures

When departing from Gare Montparnasse train station, here's what you need to know about airport transfers:

1. Check the recommended pick-up time provided by your transfer provider to allow for traffic and security checks.
2. Be ready at the designated meeting point at the scheduled time.
3. Present your booking confirmation or provide your name to the transfer provider.
4. Board the vehicle and relax as you are transported to the airport.

Peak Travel Times

Weekdays

On weekdays, Gare Montparnasse train station experiences the highest influx of travelers during the morning and evening rush hours. The station is busiest between 7:30 AM and 9:00 AM when commuters and business travelers are heading into Paris for work. In the evenings, the station gets crowded again from around 5:00 PM to 7:00 PM as people make their way back home.

Weekends

During weekends, Gare Montparnasse sees a mix of leisure travelers, tourists, and locals going on short trips or weekend getaways. The station tends to be busiest on Saturday mornings as people embark on day trips or weekend adventures. Sundays are generally less crowded compared to Saturdays, but it's still advisable to arrive early to avoid any potential queues or delays.

Special Days

On special days such as public holidays or during major events in Paris, Gare Montparnasse can experience exceptionally high footfall. Travelers should anticipate larger crowds and plan accordingly. It's advisable to book tickets in advance and arrive at the station well before departure time to ensure a smooth travel experience.

School Days

During school days, Gare Montparnasse may experience increased activity during the early morning hours as students and their families travel to and from the station. Additional caution should be taken during these times to allow for potential delays and longer waiting times.

Fridays

Fridays at Gare Montparnasse are often busy as both leisure and business travelers make their way to various destinations. The station can be crowded throughout the day, particularly during the afternoon and evening hours as people start their weekend journeys. It's advisable to plan ahead, arrive early, and consider booking tickets in advance to ensure a hassle-free travel experience.

💡 One unique insight is that Gare Montparnasse train station offers various amenities and services to cater to the needs of travelers during peak times. These include comfortable waiting areas, shops, restaurants, and ticketing counters to help facilitate a smooth and enjoyable travel experience.

National Operators

SNCF (Société Nationale des Chemins de Fer Français)

SNCF is the national railway operator in France and operates several services from Gare Montparnasse train station.

Types of regular services provided:

SNCF offers various types of services from Gare Montparnasse, including high-speed TGV trains, regional TER trains, and Intercités trains.

Punctuality and reliability:

SNCF is known for its punctuality and reliability, ensuring that trains depart and arrive on time. However, occasional delays may occur due to unforeseen circumstances.

Passenger Amenities:

Gare Montparnasse offers a range of passenger amenities, including waiting areas, restrooms, luggage storage facilities, and Wi-Fi access. There are also shops, restaurants, and cafes available for passengers to enjoy.

Ticketing and fare Information:

Passengers can purchase tickets for SNCF trains from Gare Montparnasse either online, at ticket counters, or through self-service machines. Payment methods include cash, credit cards, and mobile payment options. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Gare Montparnasse has multiple platforms designated for SNCF trains. The platform numbers may vary depending on the specific train and destination. Passengers can check the information boards or consult station staff for the accurate platform details.

Thalys

Thalys is a high-speed train operator that connects France, Belgium, the Netherlands, and Germany.

Types of regular services provided:

Thalys operates high-speed trains from Gare Montparnasse station, providing fast and convenient travel options for passengers traveling to Brussels, Amsterdam, and Cologne.

Punctuality and reliability:

Thalys trains are known for their punctuality and reliability, ensuring that passengers reach their destinations on time. The company strives to maintain a high level of service quality.

Passenger Amenities:

Thalys offers various passenger amenities, including comfortable seating, power outlets, complimentary Wi-Fi, and onboard catering services. Passengers can enjoy a comfortable and enjoyable journey.

Ticketing and fare Information:

Passengers can purchase Thalys tickets online, at ticket counters, or through mobile applications. Payment methods include credit cards and online payment platforms. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Thalys trains depart from specific platforms at Gare Montparnasse. Passengers are advised to check the departure boards or consult station staff for the accurate platform details before boarding.

Eurostar

Eurostar is a high-speed train operator that connects London with various destinations in Europe, including Paris.

Types of regular services provided:

Eurostar operates direct services between Gare Montparnasse and London St Pancras International, providing a convenient option for travelers between France and the United Kingdom.

Punctuality and reliability:

Eurostar trains are known for their punctuality and reliability, ensuring that passengers arrive at their destinations on time. The company has a strong track record of maintaining a high level of service quality.

Passenger Amenities:

Eurostar offers a range of passenger amenities, including comfortable seating, power outlets, complimentary Wi-Fi, and onboard catering services. Passengers can enjoy a pleasant and comfortable journey.

Ticketing and fare Information:

Passengers can purchase Eurostar tickets online, at ticket counters, or through mobile applications. Payment methods include credit cards and online payment platforms. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information:

Eurostar trains depart from specific platforms at Gare Montparnasse. Passengers are advised to check the departure boards or consult station staff for the accurate platform details before boarding.

💡 Gare Montparnasse serves as a major hub for national and international train operators, offering a wide range of services and destinations for travelers. Whether you're planning a trip within France or venturing to neighboring countries, Gare Montparnasse provides convenient and reliable options for your journey.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects London with various cities in Europe, including Paris, Brussels, and Amsterdam. Here are some key details about Eurostar:

• Types of regular services provided: Eurostar offers direct services between major cities, allowing passengers to travel quickly and conveniently.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, with a high percentage of trains arriving on time.
• Passenger Amenities: Passengers traveling with Eurostar can enjoy comfortable seating, onboard Wi-Fi, and a variety of food and drink options.
• Ticketing and fare Information: Tickets for Eurostar can be purchased online or at the station. Payment methods include credit/debit cards and mobile payments. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: Eurostar trains usually depart from dedicated platforms at the respective stations. Passengers are advised to arrive at least 30 minutes before departure.

Thalys

Thalys is a high-speed train operator that connects various cities in France, Belgium, Germany, and the Netherlands. Here is what you need to know about Thalys:

• Types of regular services provided: Thalys offers both domestic and international services, allowing passengers to travel between major cities in Europe.
• Punctuality and reliability: Thalys trains are generally punctual and reliable, ensuring passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with Thalys can enjoy comfortable seating, onboard Wi-Fi, power outlets, and a selection of food and beverages.
• Ticketing and fare Information: Tickets for Thalys can be purchased online or at the station. Payment methods include credit/debit cards and mobile payments. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: Thalys trains usually depart from dedicated platforms at the respective stations. Passengers are advised to arrive at least 30 minutes before departure.

TGV

TGV (Train à Grande Vitesse) is a high-speed train operator in France that connects various cities within the country and also offers international services to neighboring countries. Here is what you need to know about TGV:

• Types of regular services provided: TGV offers a comprehensive network of services, allowing passengers to travel to major cities in France and beyond.
• Punctuality and reliability: TGV trains are known for their punctuality and reliability, ensuring passengers reach their destinations on time.
• Passenger Amenities: Passengers traveling with TGV can enjoy comfortable seating, onboard Wi-Fi, power outlets, and a variety of onboard services, including dining options.
• Ticketing and fare Information: Tickets for TGV can be purchased online or at the station. Payment methods include credit/debit cards and mobile payments. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: TGV trains usually depart from dedicated platforms at the respective stations. Passengers are advised to arrive at least 30 minutes before departure.