Gare du Nord

Customer Service Desk

Operating Hours

The service desk at Gare du Nord subway train station operates during the following hours:

• Monday to Friday: 6:00 AM to 10:00 PM
• Saturday and Sunday: 7:00 AM to 9:00 PM

Services Portfolio

The service desk at Gare du Nord subway train station offers a range of services to assist travelers:

1. Train Information: The service desk provides up-to-date information about train schedules, delays, and platform details. Whether you need information about local trains or international connections, the staff at the service desk can help you plan your journey.
2. Ticket Sales and Reservations: If you haven't purchased your train ticket in advance, you can buy one at the service desk. They also assist with ticket reservations, changes, and refunds.
3. Lost and Found: If you have lost an item or found something that belongs to someone else, you can report it at the service desk. They will assist in reuniting lost items with their owners or help you retrieve your lost belongings.
4. General Assistance: The service desk staff is available to answer any questions you may have regarding the train station, facilities, nearby attractions, or any other travel-related inquiries. They are knowledgeable and friendly, ready to assist you to make your journey smoother.
5. Language Support: The service desk staff can communicate in multiple languages, including English, French, and Spanish. If you need assistance in a specific language, don't hesitate to ask.

These are just a few of the services offered at the service desk of Gare du Nord subway train station. Whether you are a tourist, family vacationer, or a business traveler, the service desk is there to ensure that your journey is comfortable and hassle-free.

Safety Measures

Surveillance Cameras

Gare du Nord subway station is equipped with a comprehensive surveillance camera system to ensure the safety and security of its passengers. These cameras are strategically placed throughout the station, providing continuous monitoring of all key areas.

The surveillance cameras at Gare du Nord are high-resolution, allowing for clear and detailed video footage. They are constantly monitored by trained security personnel to detect any suspicious activities or potential security threats.

These cameras play a crucial role in maintaining a safe environment for commuters, tourists, and other individuals passing through the station. They act as a deterrent to crime and help in the prompt response to any incidents that may occur.

On-Site Security Personnel

Gare du Nord takes the safety and security of its visitors seriously, which is why there is a dedicated team of on-site security personnel present at all times. These trained professionals are responsible for maintaining a safe and secure environment within the station.

The security personnel at Gare du Nord are well-trained in handling various emergency situations and are equipped with the necessary tools and resources to respond effectively. They patrol the station regularly, ensuring that all areas are secure and addressing any potential security concerns.

In case of any security incidents or emergencies, these personnel are trained to handle the situation swiftly and efficiently. They work closely with other law enforcement agencies to ensure the safety of everyone present at the station.

Emergency Call Buttons

Gare du Nord is equipped with emergency call buttons strategically placed throughout the station for easy access in case of emergencies. These call buttons are easily identifiable and provide a direct line of communication to the station's security personnel or emergency services.

In the event of an emergency, passengers can press the emergency call button to quickly summon assistance. Whether it's a medical emergency, security concern, or any other urgent situation, the call buttons ensure that help is just a button press away.

It is important to familiarize yourself with the location of these emergency call buttons when navigating through the station to ensure a prompt response in case of any unforeseen circumstances.

First Aid Stations

Gare du Nord understands the importance of immediate medical attention in case of injuries or medical emergencies. As such, the station is equipped with first aid stations to provide basic medical assistance to those in need.

The first aid stations at Gare du Nord are staffed by trained medical personnel who are equipped to handle minor injuries and provide immediate care. These stations are strategically located throughout the station, ensuring easy accessibility for passengers.

In case of any medical emergencies, passengers can approach the nearest first aid station for assistance. The medical personnel are trained to assess the situation, provide initial treatment, and coordinate with emergency medical services if required.

Note: It is important to remember that first aid stations are not a substitute for professional medical care. In case of serious injuries or medical emergencies, it is recommended to seek immediate medical attention from qualified healthcare providers.

Lost And Found Office

Hours and Location

The Lost and Found Office at Gare du Nord subway station is the designated place to retrieve lost items. Here are the hours and location details:

• Location: The Lost and Found Office is located on the ground floor of Gare du Nord, near the main entrance.
• Hours: The office operates from 8:00 AM to 8:00 PM, seven days a week.

Procedures for Retrieving Lost Items

If you have lost an item at Gare du Nord subway station, follow these procedures to retrieve it:

1. Contact the Lost and Found Office: Call or visit the Lost and Found Office as soon as you realize you have lost something. Provide them with a detailed description of the item and any relevant information.
2. Fill out a Lost Item Report: Upon contacting the Lost and Found Office, you will be required to fill out a Lost Item Report. Provide accurate details about the lost item, including its description, the date and time it was lost, and any identifying marks or features.
3. Wait for notification: Once you have filed a Lost Item Report, the office will keep a record of your lost item. If they find a match, they will notify you through the contact information provided. It is important to be patient during this process as it may take some time.
4. Claim your item: If the Lost and Found Office notifies you that they have found your lost item, visit the office during their operating hours to claim it. You may be required to provide proof of ownership, such as identification or a purchase receipt.
5. Pay any applicable fees: In some cases, there may be a fee associated with retrieving your lost item. The Lost and Found Office will inform you about any applicable fees during the notification process.

Note: It is always advisable to keep a record of your valuable belongings and take necessary precautions to prevent loss or theft while traveling.

By following these procedures and promptly contacting the Lost and Found Office at Gare du Nord subway station, you increase your chances of recovering your lost item. Remember to provide accurate information and be patient throughout the process.

Emergency Procedures And Contacts

Emergency Exits

The Gare du Nord train station is equipped with several emergency exits to ensure the safety of passengers in case of emergencies. These exits are strategically located throughout the station and are clearly marked with illuminated signs.

First Aid Stations

In the event of a medical emergency, Gare du Nord has first aid stations available to provide immediate assistance to passengers. These stations are staffed with trained medical professionals who can provide basic medical care and assess the situation to determine if further medical attention is required.

Contacts

If you need to report an emergency or require immediate assistance, please contact the appropriate authorities or personnel at Gare du Nord:

• Emergency Services: Dial 112 for immediate assistance in case of medical emergencies, fires, or any other life-threatening situations.
• Gare du Nord Security: If you notice any suspicious activity or need assistance within the train station premises, please contact Gare du Nord security personnel at +33 (0)1 53 32 95 95.
• Police: For non-emergency situations or to report any criminal activity, you can reach the local police station by dialing 17.
• Lost and Found: If you have lost any personal belongings within the train station, please contact the Lost and Found office at +33 (0)1 40 36 10 10.

Remember, in case of an emergency, it is important to remain calm and follow the instructions provided by the authorities or station personnel. Your safety is our top priority, and we are committed to ensuring a secure and pleasant experience for all passengers at Gare du Nord.

Transportation Links

Trams

The Gare du Nord subway and train station is well-connected to the tram network in Paris. Trams provide a convenient and efficient way to travel around the city. Here are some important tram lines that can be accessed from the station:

• T3b: This tram line connects Gare du Nord with Porte de Vincennes, passing through popular neighborhoods like Le Marais and Bastille.
• T4: The T4 tram line connects Gare du Nord with Aulnay-sous-Bois and Bondy, providing easy access to the northeastern suburbs of Paris.

Other Lines

In addition to trams, Gare du Nord is also well-served by other transportation lines, making it easy to reach various destinations in and around Paris. Here are some other important lines:

• Metro: Gare du Nord is a major hub for the Paris Metro system, with connections to several lines including Line 4 and Line 5.
• RER: The RER B and RER D lines serve Gare du Nord, providing direct links to both Charles de Gaulle Airport and Orly Airport.
• Mainline Trains: As a major train station, Gare du Nord offers connections to various mainline trains, allowing travelers to reach destinations throughout France and beyond.

Taxi Stands

If you prefer to travel by taxi, Gare du Nord has designated taxi stands where you can easily find a cab. These stands are located just outside the station, making it convenient to hail a taxi for your onward journey.

Bus Stops

For those who prefer traveling by bus, Gare du Nord has several nearby bus stops where you can catch a bus to different parts of the city. Some popular bus routes that pass through Gare du Nord include:

1. Bus 26: This bus route takes you to the Louvre Museum, Notre-Dame Cathedral, and the Latin Quarter.
2. Bus 38: This bus route will take you to the Montmartre neighborhood, famous for its artistic charm and the iconic Sacré-Cœur Basilica.

Ride-Sharing Zones

If you prefer using ride-sharing services like Uber or Lyft, you can easily access these services from Gare du Nord. The station has designated ride-sharing zones where you can request a ride and be picked up by your driver.

Driving Directions

The best ways to get there by car

If you're planning to visit the Gare du Nord train station in Paris and prefer to travel by car, there are several routes you can take to reach your destination. Here are some of the best ways to get there by car:

1. From Charles de Gaulle Airport (CDG)

If you're arriving at Charles de Gaulle Airport, follow these driving directions to reach Gare du Nord:

1. Get on A1 from Rue de Paris and Rue de la Chapelle.
2. Follow A1 to Rue du Faubourg Saint-Denis/D170 in Paris.
3. Take the exit toward Porte de la Chapelle from A1.
4. Continue on Rue du Faubourg Saint-Denis/D170. Drive to Rue de Dunkerque.
5. Gare du Nord will be on the right.

Note: It is advisable to use a GPS navigation system or a reliable map for accurate directions and to avoid any potential traffic congestion.

1. From Orly Airport (ORY)

If you're arriving at Orly Airport, follow these driving directions to reach Gare du Nord:

1. Get on A106 from Orly Ouest.
2. Follow A106 and A6B to Quai de Bercy/D1 in Paris.
3. Take the exit toward Porte d'Ivry from A4.
4. Continue on Quai de Bercy/D1. Take Boulevard de la Bastille and Boulevard de Magenta to Rue de Dunkerque.
5. Gare du Nord will be on the right.

Note: It is advisable to use a GPS navigation system or a reliable map for accurate directions and to avoid any potential traffic congestion.

1. From City Center

If you're already in the city center of Paris, follow these driving directions to reach Gare du Nord:

1. From Boulevard de Magenta, head northeast.
2. Turn right onto Rue de Dunkerque.
3. Gare du Nord will be on the right.

Note: It is advisable to use a GPS navigation system or a reliable map for accurate directions and to avoid any potential traffic congestion.

Airport Transfers

Airport Distance

The Gare du Nord subway station is located in the heart of Paris, making it easily accessible from both Charles de Gaulle Airport and Orly Airport. The distance from Charles de Gaulle Airport to Gare du Nord is approximately 25 kilometers, while the distance from Orly Airport to Gare du Nord is around 18 kilometers.

Transfers Price and Payment Options

The price of airport transfers from Charles de Gaulle Airport or Orly Airport to Gare du Nord can vary depending on the mode of transportation chosen. Popular options include taxis, private car services, shuttle buses, and public transportation.

When it comes to payment options, most airport transfer services accept credit cards, cash, or mobile payment methods. It's always recommended to check with the specific service provider in advance to ensure you have the necessary payment method available.

Airport Transfers Essentials

When planning your airport transfers to Gare du Nord, there are a few essentials to keep in mind:

• Ensure you have your travel documents, such as passport and boarding pass, readily accessible.
• Check the estimated travel time and plan accordingly to arrive at Gare du Nord on time.
• Consider the amount of luggage you'll be carrying and choose a transfer option that can accommodate your needs.
• Have the contact information of your transfer service provider handy in case of any delays or changes to your travel plans.

Types of Airport Transfers Available

There are several types of airport transfers available from both Charles de Gaulle Airport and Orly Airport to Gare du Nord:

1. Taxis: Taxis provide a convenient and door-to-door service, but they can be more expensive compared to other options.
2. Private Car Services: Private car services offer a personalized and comfortable experience, ideal for those who prefer privacy and luxury.
3. Shuttle Buses: Shuttle buses are a cost-effective option, especially for larger groups or families traveling together.
4. Public Transportation: Public transportation, such as trains or buses, can be a budget-friendly choice, but it may involve transfers and longer travel times.

Booking Airport Transfers

To book your airport transfers to Gare du Nord, you can utilize various online platforms or contact the service providers directly. Some popular options include:

- Online travel agencies

- Transfer booking websites

- Official airport websites

When booking, make sure to provide accurate information regarding your flight details, number of passengers, and any specific requirements you may have.

Airport Transfers Arrival

Upon arrival at Charles de Gaulle Airport or Orly Airport, follow the signs for "Ground Transportation" or "Transfers" to locate your chosen mode of transport. If you have pre-booked a transfer, look for the designated meeting point or contact the service provider for further instructions.

Airport Transfers Departures

When departing from Gare du Nord to the airport, plan your journey in advance to allow sufficient time for check-in and security procedures. Depending on your chosen mode of transport, consider factors such as traffic conditions and potential delays to ensure a stress-free departure.

Peak Travel Times

Weekdays

On weekdays, Gare du Nord train station experiences the highest volume of travelers during the morning and evening rush hours. The station gets particularly crowded between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM as commuters make their way to and from work.

Weekends

Weekends at Gare du Nord see a different pattern of peak travel times compared to weekdays. The station is busiest during the mid-morning to early afternoon period, typically between 10:00 AM and 2:00 PM. Tourists and leisure travelers often choose this time to catch their trains and explore the city.

Special Days

Special days, such as public holidays, can experience unique peak travel times at Gare du Nord. These days can vary, but major holidays like Christmas, New Year's Day, and Easter often see an influx of travelers. It is advisable to plan your journey in advance and arrive at the station early during these special days.

School Days

During school days, Gare du Nord experiences increased footfall during the morning and afternoon hours as students commute to and from school. The busiest times are typically between 7:30 AM and 9:00 AM and 3:30 PM and 5:00 PM.

Fridays

Fridays at Gare du Nord can be particularly busy as both commuters and weekend travelers converge at the station. The morning rush hour between 7:00 AM and 9:00 AM is especially crowded, as people try to reach their destinations before the weekend begins.

💡 It is always recommended to check the train schedules and plan your journey accordingly to avoid peak travel times at Gare du Nord train station. Arriving early or choosing off-peak hours can help make your travel experience smoother.

National Operators

SNCF

SNCF, also known as the Société Nationale des Chemins de Fer Français, is the national state-owned railway company of France. It operates both domestic and international train services, including high-speed trains (TGV) and regional trains (TER).

Types of regular services provided:

• TGV: SNCF operates a comprehensive network of high-speed trains that connect major cities in France, as well as international destinations such as Brussels, London, and Barcelona.
• TER: SNCF operates regional trains that serve smaller towns and cities within France.

Punctuality and reliability:

SNCF trains are generally known for their punctuality and reliability. However, occasional delays or disruptions may occur due to unforeseen circumstances such as weather conditions or technical issues.

Passenger Amenities:

SNCF trains offer a range of passenger amenities, including comfortable seating, onboard Wi-Fi (available on select trains), power outlets, and onboard catering services on certain routes.

Ticketing and fare Information:

Passengers can purchase tickets for SNCF trains through various channels, including online booking, ticket counters at train stations, and self-service machines. Payment methods accepted include credit/debit cards and cash (at ticket counters). SNCF offers different fare options, including discounted fares for children, seniors, and groups. Refunds and cancellations are subject to the specific fare conditions.

Boarding platforms and broad information:

SNCF trains operate from designated platforms at train stations. The specific platform information is displayed on departure boards and can also be found on the ticket or through the SNCF website or app.

Thalys

Thalys is a high-speed train operator that connects major cities in France, Belgium, the Netherlands, and Germany.

Types of regular services provided:

• Thalys trains provide high-speed connections between Paris, Brussels, Amsterdam, and Cologne, with intermediate stops in various cities.

Punctuality and reliability:

Thalys trains are known for their punctuality and reliability, ensuring passengers reach their destinations on time.

Passenger Amenities:

Thalys trains offer comfortable seating, free Wi-Fi, power outlets, and onboard catering services. Premium class passengers can enjoy additional amenities, such as complimentary meals and access to lounges.

Ticketing and fare Information:

Tickets for Thalys trains can be purchased online, at ticket counters, or through the Thalys mobile app. Various fare options are available, including discounted fares for advance bookings. Payment methods include credit/debit cards and online payment platforms. Refunds and cancellations are subject to the fare conditions.

Boarding platforms and broad information:

Thalys trains operate from specific platforms at train stations, which are clearly indicated on departure boards and tickets.

Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with various destinations in Europe, including France, Belgium, and the Netherlands.

Types of regular services provided:

• Eurostar trains operate between London and Paris, Brussels, and Amsterdam, with intermediate stops at other major cities.

Punctuality and reliability:

Eurostar trains are known for their punctuality and reliability, ensuring a smooth and timely journey for passengers.

Passenger Amenities:

Eurostar trains offer comfortable seating, onboard Wi-Fi, power outlets, and a selection of food and drinks available for purchase. Business Premier passengers have access to dedicated lounges and complimentary meals.

Ticketing and fare Information:

Tickets for Eurostar trains can be booked online, at ticket counters, or through the Eurostar mobile app. Various fare options are available, including standard, standard premier, and business premier. Payment methods include credit/debit cards and online payment platforms. Refunds and cancellations are subject to the fare conditions.

Boarding platforms and broad information:

Eurostar trains depart from specific platforms at train stations, which are clearly indicated on departure boards and tickets.

💡 Did you know? SNCF, Thalys, and Eurostar are just a few examples of the national operators that provide convenient and reliable train services across Europe. Whether you're traveling for business or leisure, these operators offer a range of amenities and ticketing options to suit your needs.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects London with major cities in Europe, including Paris, Brussels, and Amsterdam. It offers a comfortable and efficient way to travel between these destinations.

• Types of regular services provided: Eurostar operates regular services between London St Pancras International and various cities in Europe.
• Punctuality and reliability: Eurostar is known for its punctuality and reliability, with a high percentage of on-time departures and arrivals.
• Passenger Amenities: Eurostar trains offer spacious seating, power outlets, free Wi-Fi, and onboard food and drink services.
• Ticketing and fare Information: Tickets can be purchased online or at the station. Payment methods include credit/debit cards and mobile wallets. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: Eurostar trains depart from specific platforms at each station. Passengers should check the departure boards or consult station staff for the exact details.

Thalys

Thalys is a high-speed train operator that connects major cities in France, Belgium, Germany, and the Netherlands. It offers a comfortable and convenient way to travel between these destinations.

• Types of regular services provided: Thalys operates regular services between Paris, Brussels, Amsterdam, and Cologne.
• Punctuality and reliability: Thalys is known for its punctuality and reliability, ensuring that passengers arrive at their destinations on time.
• Passenger Amenities: Thalys trains provide comfortable seating, power outlets, free Wi-Fi, and onboard food and drink services.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the Thalys mobile app. Payment methods include credit/debit cards and mobile wallets. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: Thalys trains depart from specific platforms at each station. Passengers should refer to the departure boards or ask station staff for the platform details.

ICE

ICE (InterCity Express) is a high-speed train operator that connects major cities in Germany and neighboring countries. It offers a fast and efficient way to travel across Europe.

• Types of regular services provided: ICE operates regular services between cities in Germany, as well as destinations in Austria, Switzerland, Belgium, and the Netherlands.
• Punctuality and reliability: ICE is known for its punctuality and reliability, ensuring that passengers reach their destinations on time.
• Passenger Amenities: ICE trains provide comfortable seating, power outlets, free Wi-Fi, and onboard food and drink services.
• Ticketing and fare Information: Tickets can be purchased online, at the station, or through the ICE mobile app. Payment methods include credit/debit cards and mobile wallets. Refunds and cancellations are subject to the fare conditions.
• Boarding platforms and broad information: ICE trains depart from specific platforms at each station. Passengers should check the departure boards or consult station staff for the platform details.

💡 Planning your journey with these international operators allows you to explore multiple cities in Europe conveniently and comfortably.