Gare de Lyon

Service Desk

Operating Hours

The service desk at Paris Gare de Lyon train station operates during the following hours:

• Monday to Friday: 6:00 am to 10:00 pm
• Saturday and Sunday: 7:00 am to 9:00 pm

Services Portfolio

The service desk at Paris Gare de Lyon train station offers a range of services to assist travelers. Some of the services provided include:

1. Ticket Sales: The service desk allows travelers to purchase tickets for train journeys within France and international destinations. The staff can assist with selecting the appropriate ticket type and provide information on available discounts and promotions.
2. Information and Assistance: The service desk staff are knowledgeable about train schedules, platform information, and general travel information. They are available to answer any questions and provide assistance to travelers.
3. Lost and Found: If you have lost an item while at the train station, you can inquire about it at the service desk. They will assist in locating lost items and provide instructions on how to claim them.
4. Language Support: The service desk staff can communicate in multiple languages, including English, French, and Spanish. This ensures that travelers from different countries can easily seek assistance and information.
5. Accessibility Services: The service desk is equipped to assist travelers with disabilities or special needs. They can provide information on accessible facilities, assistance with boarding and alighting the train, and any other required support.
6. General Inquiries: Whether you need information about local attractions, nearby hotels, or transportation options, the service desk is there to help. They can provide recommendations and guidance to make your visit to Paris a smooth and enjoyable experience.

Safety Measures

Surveillance Cameras

The Paris Gare de Lyon subway station is equipped with a comprehensive surveillance camera system to ensure the safety of passengers and maintain security on the premises. These cameras are strategically placed throughout the station, covering key areas such as entrances, platforms, and ticketing areas.

The surveillance cameras are monitored by trained security personnel who keep a close eye on any suspicious activities or potential threats. This proactive approach helps to deter criminal behavior and provides a sense of security for passengers using the station.

On-Site Security Personnel

The Paris Gare de Lyon subway station has a dedicated team of on-site security personnel who are responsible for maintaining a safe environment for passengers. These security personnel are trained to handle various situations and are equipped with the necessary tools and knowledge to respond promptly to any security concerns.

They patrol the station regularly, ensuring that all areas are properly monitored and any potential security issues are addressed immediately. Their presence provides reassurance to passengers and contributes to a secure and comfortable experience while using the subway station.

Emergency Call Buttons

In case of an emergency or any immediate security concerns, the Paris Gare de Lyon subway station is equipped with emergency call buttons. These buttons are strategically located throughout the station, providing easy access for passengers to seek assistance when needed.

When pressed, the emergency call buttons connect the user directly to the station's security control room, enabling them to communicate their situation and receive immediate help. This rapid response system ensures that any emergency situations are handled efficiently, further enhancing the safety measures in place at the station.

First Aid Stations

The Paris Gare de Lyon subway station is equipped with first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed by trained professionals who can administer basic medical treatment and offer support until further medical help arrives.

The first aid stations are well-equipped with essential medical supplies and equipment, ensuring that passengers receive prompt and appropriate care in case of any medical emergencies. The presence of these stations adds an extra layer of safety and ensures that the well-being of passengers is prioritized at all times.

Lost and Found Office

Hours and Location

The Lost and Found Office at Paris Gare de Lyon subway, train station is dedicated to helping you retrieve your lost items. Here are the hours and location details:

The Lost and Found Office is conveniently located within the train station. It can be found on the main concourse, near the ticket counters. Look for the signs indicating the Lost and Found Office or ask any station staff for directions.

Procedures for Retrieving Lost Items

If you have lost an item at Paris Gare de Lyon subway, train station, follow these procedures to increase your chances of retrieval:

1. Contact the Lost and Found Office as soon as possible. Provide them with a detailed description of your lost item, including any unique identifiers or distinguishing features.
2. If you remember the approximate date, time, and location where you lost the item, be sure to mention it to the Lost and Found Office staff.
3. Keep your ticket or any other proof of travel as it may be required to claim your lost item.
4. Provide your contact information to the Lost and Found Office staff so they can reach out to you if your lost item is found.
5. Check the Lost and Found Office regularly for updates on your lost item. They may contact you if they find a match.
6. If your lost item is found, you may be required to provide additional information or proof of ownership before it is returned to you.

Remember, it's important to act promptly and provide accurate details to increase the chances of recovering your lost item. The Lost and Found Office staff will do their best to assist you in the process.

Emergency Procedures and Contacts

Emergency Exits

The Paris Gare de Lyon subway and train station has multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with signage. In the event of an emergency, it is important to remain calm and follow the instructions provided by station staff.

First Aid Stations

Paris Gare de Lyon is equipped with first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed by trained medical professionals who can provide basic first aid and assess the situation. If you or someone you know requires medical attention, look for the signage indicating the location of the nearest first aid station.

Emergency Contacts

In case of an emergency at Paris Gare de Lyon subway and train station, it is important to have access to the appropriate emergency contacts. Here are the contact numbers you should keep in mind:

Emergency Services: Call 112

Station Security: [+33] 1 53 33 67 67

These numbers should be used for emergencies only. If you require immediate assistance or witness any suspicious activity, do not hesitate to contact the emergency services or station security.

Transportation Links

Trams

Paris Gare de Lyon train station is well-connected to the city's tram network, providing convenient transportation options for travelers. The nearest tram stop to the station is the Quai de la Rapée stop, which is located just a short walk away. From there, you can catch tram line T3a, which runs from the Porte de Vincennes to the Pont du Garigliano.

Other Lines

In addition to trams, Paris Gare de Lyon train station is serviced by several other transportation lines, making it easy for travelers to navigate the city. The station is a major hub for the RER, or Réseau Express Régional, which is the suburban train network in Paris. RER lines A and D pass through Gare de Lyon, providing connections to various parts of the city and beyond.

Furthermore, the train station is also served by Metro line 1 and Metro line 14, providing access to different areas of Paris. Metro line 1 is one of the busiest metro lines in the city and runs from La Défense to Château de Vincennes, with stops at popular destinations such as the Louvre Museum and the Champs-Élysées.

Taxi Stands

If you prefer to travel by taxi, Paris Gare de Lyon train station has designated taxi stands where you can easily find a cab. The taxi stands are located outside the station, near the main entrance. It is recommended to use official taxis with a meter and to avoid unlicensed or unmarked vehicles.

Bus Stops

For travelers looking for bus transportation, there are several bus stops near Paris Gare de Lyon train station. These stops are serviced by different bus lines, providing connections to various parts of the city. Some of the bus lines that pass through or have stops near the station include lines 20, 29, 57, 63, and 91.

It is advisable to check the specific bus schedules and routes to ensure you have the most up-to-date information for your desired destination.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also available in Paris, providing an alternative mode of transportation. At Paris Gare de Lyon train station, there are designated ride-sharing zones where you can easily request a ride through the respective apps. These zones are conveniently located near the main entrance of the station.

When using ride-sharing services, make sure to have the app installed on your mobile device and check for any specific instructions or guidelines provided by the service provider.

The Best Ways to Get to Paris Gare de Lyon Train Station by Car

Driving Directions

If you are planning to visit Paris Gare de Lyon train station and prefer to travel by car, here are the best driving directions to help you navigate your way:

1. From the north: If you are coming from the north, take the A1 or A3 highway towards Paris. Continue onto the Boulevard Périphérique and take the exit for Porte de Bercy. Follow the signs for Gare de Lyon.
2. From the south: If you are coming from the south, take the A6 or A10 highway towards Paris. Continue onto the Boulevard Périphérique and take the exit for Porte de Bercy. Follow the signs for Gare de Lyon.
3. From the east: If you are coming from the east, take the A4 highway towards Paris. Continue onto the Boulevard Périphérique and take the exit for Porte de Bercy. Follow the signs for Gare de Lyon.
4. From the west: If you are coming from the west, take the A13 or A14 highway towards Paris. Continue onto the Boulevard Périphérique and take the exit for Porte de Bercy. Follow the signs for Gare de Lyon.

It is important to note that driving in Paris can be challenging due to heavy traffic and limited parking options. It is recommended to use public transportation or park your car in a secure parking facility near the train station.

Airport Transfers

Airport Distance

The Paris Gare de Lyon train station is located approximately 30 kilometers from Charles de Gaulle Airport.

Transfers Price and Payment Options

The price of airport transfers from Paris Gare de Lyon train station to Charles de Gaulle Airport varies depending on the mode of transportation chosen. The following are the average prices for different transfer options:

• Taxi: €50 - €70
• Private Car Service: €60 - €90
• Shuttle Bus: €20 - €30
• Public Transportation (Train/RER): €10 - €15

Payment options for airport transfers include cash, credit/debit cards, and mobile payment apps like Apple Pay and Google Pay. It is recommended to check with the specific transfer provider for their accepted payment methods.

Airport Transfers Essentials

When planning for airport transfers from Paris Gare de Lyon train station, here are some essential things to keep in mind:

• Check the transfer provider's schedule and availability in advance.
• Allow sufficient time for the transfer to account for traffic and unforeseen delays.
• Ensure you have the necessary travel documents and identification.
• Consider the amount of luggage you will be carrying and choose a transfer option that can accommodate it.

Types of Airport Transfers Available

There are several types of airport transfers available from Paris Gare de Lyon train station:

1. Taxi: Provides a direct and personalized transfer to the airport.
2. Private Car Service: Offers a comfortable and private transfer with a professional driver.
3. Shuttle Bus: Shared transfers with fixed departure times and stops at multiple locations.
4. Public Transportation (Train/RER): Affordable option with regular train services connecting the train station to the airport.

Booking Airport Transfers

To book airport transfers from Paris Gare de Lyon train station, you can use various methods:

• Online booking platforms: Websites and mobile apps that allow you to compare prices and book transfers in advance.
• Transfer provider websites: Many transfer companies have their own websites where you can book directly.
• Phone reservations: Some transfer providers offer phone reservation services for booking.

It is recommended to book airport transfers in advance to secure your preferred mode of transportation and avoid any last-minute hassle.

Airport Transfers Arrival

Upon arrival at Charles de Gaulle Airport, follow the signs for "Ground Transportation" or "Taxis" to locate the designated pick-up points for your chosen mode of airport transfer. If you have pre-booked a transfer, look for the company representative or driver holding a sign with your name.

Airport Transfers Departures

When departing from Paris Gare de Lyon train station to Charles de Gaulle Airport, ensure you arrive at the train station with sufficient time before your departure. Follow the signs for the train platforms or designated pick-up points for your chosen mode of airport transfer. If you have pre-booked a transfer, confirm the pick-up time and location with the transfer provider in advance.

Peak Travel Times at Paris Gare de Lyon Train Station

Weekdays

On weekdays, Paris Gare de Lyon train station experiences the highest number of travelers during the morning and evening rush hours. The station is busiest between 7:30 AM and 9:00 AM, as commuters head to work, and between 5:30 PM and 7:00 PM, when they return home.

Weekends

During the weekends, the peak travel times at Paris Gare de Lyon train station vary depending on the season and events happening in the city. Generally, the station sees increased footfall on Saturday mornings as tourists arrive for weekend getaways or day trips. Sunday evenings can also be busy as visitors return home.

Special Days

Special days such as public holidays, major events, and school vacation periods tend to attract higher volumes of travelers at Paris Gare de Lyon train station. For example, during Christmas and New Year holidays, the station experiences increased traffic as people travel to be with their families or celebrate in the city.

School Days

During school days, the peak travel times at Paris Gare de Lyon train station align with the morning and afternoon school rush. The station can be crowded between 7:00 AM and 8:30 AM when students commute to school and between 3:00 PM and 4:30 PM when they return home.

Fridays

Fridays at Paris Gare de Lyon train station witness higher passenger traffic compared to other weekdays. Many people travel for weekend getaways or business trips, causing increased congestion during the afternoon and evening hours.

💡 When planning your journey from or to Paris Gare de Lyon train station, it is recommended to check the train schedules and consider the peak travel times to avoid potential crowds and ensure a smoother travel experience.

National Operators

SNCF

SNCF, Société Nationale des Chemins de fer Français, is the national railway operator in France. It operates several regular services from Paris Gare de Lyon subway, train station.

Types of regular services provided:

• TGV: High-speed trains that connect major cities in France and neighboring countries.
• Intercités: Trains that connect medium and long-distance destinations within France.
• TER: Regional trains that serve shorter distances within specific regions.

Punctuality and reliability:

SNCF is known for its punctuality and reliability. Trains usually depart and arrive on time, allowing passengers to plan their journeys with confidence.

Passenger Amenities:

Paris Gare de Lyon subway, train station offers a range of passenger amenities, including waiting areas, restrooms, luggage storage facilities, and shops and restaurants.

Ticketing and fare Information:

Passengers can buy tickets for SNCF trains through various channels, including online, at ticket counters, and at self-service machines. Payment methods accepted include credit cards, debit cards, and cash.

Refunds and cancellations are subject to SNCF's ticketing policy. It is advisable to check the specific terms and conditions when purchasing tickets.

Boarding platforms and broad information:

SNCF trains at Paris Gare de Lyon subway, train station generally depart from platforms located on the lower levels of the station. It is important to check the departure boards and follow the signage to reach the correct platform.

RATP

RATP, Régie Autonome des Transports Parisiens, is the operator of the Paris Metro system, as well as some suburban trains and buses.

Types of regular services provided:

• Metro: RATP operates a comprehensive metro network that serves Paris and its suburbs.
• RER: RATP also operates several RER lines that connect the city center with the suburbs.
• Tram: RATP operates several tram lines in Paris and its surrounding areas.
• Bus: RATP operates a vast bus network that covers the entire city and its suburbs.

Punctuality and reliability:

RATP services are generally punctual and reliable. However, occasional delays or disruptions may occur due to maintenance, incidents, or other unforeseen circumstances.

Passenger Amenities:

Paris Gare de Lyon subway, train station provides various passenger amenities, including ticket vending machines, information kiosks, restrooms, and seating areas.

Ticketing and fare Information:

Passengers can purchase tickets for RATP services at ticket vending machines located in the stations. Payment methods accepted include credit cards, debit cards, and cash.

Refunds and cancellations may be available for certain types of tickets, depending on the specific fare conditions. It is recommended to review the terms and conditions before purchasing tickets.

Boarding platforms and broad information:

RATP services have designated platforms within Paris Gare de Lyon subway, train station. The platforms are clearly marked, and passengers should follow the signage to reach the appropriate platform for their desired destination.

💡 Paris Gare de Lyon subway, train station is well-connected to various national operators, providing convenient travel options for both local commuters and tourists exploring France.

International Operators

Eurostar

Eurostar is a high-speed train operator that connects Paris Gare de Lyon with various destinations in Europe. It offers regular services to cities such as London, Brussels, and Amsterdam.

Types of regular services provided:

• Eurostar provides direct services to London St Pancras International, Brussels Midi/Zuid, and Amsterdam Centraal.
• It also offers connections to other cities in Europe, such as Lyon, Avignon, Marseille, and Rotterdam.

Punctuality and reliability:

Eurostar is known for its punctuality and reliability. The trains generally operate on time, ensuring a smooth and efficient journey for passengers.

Passenger Amenities:

Eurostar trains are equipped with comfortable seating, spacious legroom, and onboard amenities such as power sockets and free Wi-Fi. Passengers can also enjoy a variety of food and drink options during their journey.

Ticketing and fare Information:

To buy tickets for Eurostar, you can visit their official website or use the Eurostar mobile app. Payment methods include credit/debit cards and e-wallets. Refunds and cancellations are subject to Eurostar's terms and conditions.

Boarding platforms and broad information:

Eurostar trains depart from specific platforms at Paris Gare de Lyon. Passengers are advised to check the departure boards for the exact platform number and arrive at least 30 minutes before departure.

Thalys

Thalys is a high-speed train operator that connects Paris Gare de Lyon with destinations in France, Belgium, the Netherlands, and Germany.

Types of regular services provided:

• Thalys provides direct services to cities such as Brussels, Amsterdam, Cologne, and Düsseldorf.
• It also offers connections to other cities in France, including Lyon and Marseille.

Punctuality and reliability:

Thalys is known for its punctuality and reliability. The trains operate on a regular schedule, ensuring timely arrivals and departures.

Passenger Amenities:

Thalys trains offer comfortable seating, free Wi-Fi, power outlets, and onboard catering services. Passengers can enjoy a range of amenities to enhance their travel experience.

Ticketing and fare Information:

Tickets for Thalys can be purchased online through their official website or mobile app. Payment methods include credit/debit cards and e-wallets. Refund and cancellation policies may vary based on the fare type.

Boarding platforms and broad information:

Thalys trains depart from designated platforms at Paris Gare de Lyon. Passengers should check the departure boards for platform information and arrive at least 20 minutes before departure.

💡 One unique insight is that both Eurostar and Thalys offer a seamless travel experience for passengers, with efficient connections to various European cities. Whether you're planning a trip to London, Brussels, or beyond, these international operators provide convenient and reliable transportation options.