Euston

Customer Service Desk

Operating Hours

The Service Desk at Euston train station is open during the following hours:

• Monday to Friday: 6:00 AM to 11:00 PM
• Saturday: 7:00 AM to 10:00 PM
• Sunday: 8:00 AM to 10:00 PM

Services Portfolio

The Service Desk at Euston train station offers a range of services to assist passengers:

• Ticket Sales and Enquiries: The staff at the Service Desk can help you with purchasing tickets for your journey and provide information about ticket prices, travel times, and any available discounts.
• Lost Property: If you have lost any items during your journey or at the station, you can report it at the Service Desk. They will assist you in tracking down your lost belongings or provide information on the lost property procedure.
• Travel Information: The knowledgeable staff can provide you with up-to-date travel information, including train schedules, platform numbers, and any disruptions or delays that may affect your journey.
• Accessibility Assistance: If you require any assistance due to mobility issues or disabilities, the Service Desk can help arrange for accessible services such as ramps, wheelchairs, or staff assistance.
• General Inquiries: Whether you need information about station facilities, nearby amenities, or guidance on navigating the station, the Service Desk is there to help answer any general inquiries you may have.

For any other specific services or inquiries, it is recommended to contact the Service Desk directly for further assistance.

Safety Measures

Surveillance Cameras

Euston Train Station is equipped with a comprehensive surveillance camera system to ensure the safety and security of passengers. These cameras are strategically placed throughout the station, providing extensive coverage of the premises.

The surveillance cameras at Euston Train Station serve multiple purposes. They act as a deterrent for potential criminal activities, as the presence of cameras can discourage individuals from engaging in unlawful behavior. Additionally, these cameras enable station authorities to monitor the station in real-time, allowing for quick response to any incidents or emergencies.

The footage captured by the surveillance cameras is closely monitored by trained security personnel, ensuring that any suspicious activities are promptly addressed. This proactive approach helps maintain a safe environment for all travelers at Euston Train Station.

It is important to note that the surveillance cameras at Euston Train Station adhere to strict privacy regulations and are only used for security purposes.

On-Site Security Personnel

Euston Train Station boasts a dedicated team of on-site security personnel who are responsible for maintaining the safety and well-being of passengers and staff. These trained professionals are easily identifiable by their uniforms and are available throughout the station at all times.

The presence of on-site security personnel serves as a visible deterrent to potential threats and provides reassurance to travelers. They are trained to handle various situations, including crowd management, emergency response, and conflict resolution.

In addition to their proactive role, the security personnel at Euston Train Station are also equipped with the necessary skills and knowledge to respond swiftly and effectively to any incidents or emergencies that may arise.

Passengers can approach these security personnel for assistance, guidance, or in the event of any safety concerns. They are there to ensure that everyone feels safe and secure while using the station facilities.

Emergency Call Buttons

Euston Train Station is equipped with emergency call buttons strategically placed throughout the premises. These call buttons provide passengers with a direct line of communication to station staff or emergency services in case of an emergency or if immediate assistance is required.

In the event of a safety concern, passengers can simply press the emergency call button, which will immediately alert the relevant authorities. This ensures a quick response to any situation, allowing for the necessary assistance to be provided promptly.

The emergency call buttons are easily accessible and visible, making it convenient for passengers to seek help when needed. They are an essential safety feature that further enhances the overall security measures at Euston Train Station.

First Aid Stations

Euston Train Station is equipped with well-equipped first aid stations to cater to any medical emergencies that may occur on the premises. These stations are staffed by trained medical professionals who are prepared to provide immediate assistance and medical aid.

The first aid stations at Euston Train Station are equipped with essential medical supplies and equipment to address a range of medical issues, from minor injuries to more serious conditions. The staff at these stations are trained in first aid and can provide initial medical assessment and treatment, if necessary.

In the event of a medical emergency, passengers can approach the nearest first aid station for prompt assistance. These stations are strategically located throughout the station, ensuring easy access for anyone in need of medical attention.

It is important to note that the first aid stations at Euston Train Station are not a substitute for professional medical care. In case of severe or life-threatening emergencies, it is recommended to call emergency services immediately.

Lost And Found Office

Hours and Location

The Lost and Found Office at Euston train station is dedicated to reuniting lost items with their owners. Here are the hours of operation and the location of the office:

The Lost and Found Office is conveniently located within Euston train station. You can find it near the main entrance, close to the ticket offices. Look for signs indicating the Lost and Found Office, or ask a station staff member for directions.

Procedures for Retrieving Lost Items

If you have lost an item at Euston train station, follow these steps to increase your chances of getting it back:

1. Contact the Lost and Found Office as soon as possible. Provide a detailed description of the lost item, including any unique identifiers or distinguishing features.
2. Fill out a Lost Property Report form. This form will ask for your contact information, details about the lost item, and any relevant travel information.
3. Keep your Lost Property Report reference number safe. This number will be essential if you need to follow up on your lost item or if it is found.
4. Check back with the Lost and Found Office regularly. They may receive new items that match the description of your lost item.
5. If your lost item is found, you will be notified by the Lost and Found Office. They will provide instructions on how to retrieve your item, including any applicable fees or charges.

It's important to note that the Lost and Found Office can only hold items for a limited period. If your lost item is not claimed within a certain timeframe, it may be disposed of or donated to charity.

Tip: To prevent loss or misplacement of your belongings, always double-check your surroundings before leaving any area of the train station. Keep valuables secure and be mindful of your personal belongings.

If you have any further questions or need assistance with a lost item, don't hesitate to reach out to the helpful staff at the Euston train station Lost and Found Office.

Emergency Procedures And Contacts

Emergency Exits

Euston train station is equipped with several emergency exits to ensure the safety of all passengers in the event of an emergency. These exits are strategically located throughout the station for easy access. In case of an emergency, please follow the instructions provided by station staff and make your way to the nearest emergency exit.

First Aid Stations

Your safety and well-being are of utmost importance to us. Euston train station is equipped with first aid stations that are staffed by trained professionals. If you require any medical assistance or first aid treatment, please proceed to one of these stations located throughout the station. The staff at these stations will provide you with the necessary help and support.

Contacts

In case of an emergency or if you require any assistance, please find below the important contacts for Euston train station:

Emergency Services: Dial 999

Euston train station: +44 20 7387 9265

British Transport Police: 0800 40 50 40

Transportation Links

Trams

Euston train station is conveniently located near several tram stops, providing easy access to various parts of the city. Here are some of the tram lines that serve the area:

• Tram Line 1: This tram line runs from Euston to the city center, making stops at popular attractions such as the Museum of London and St. Paul's Cathedral.
• Tram Line 2: This tram line connects Euston to the vibrant neighborhood of Camden, where you can explore the famous Camden Market and enjoy live music at iconic venues like the Roundhouse.
• Tram Line 3: If you're looking to visit the trendy districts of Shoreditch and Hackney, Tram Line 3 is your best option. This line takes you through the heart of East London, known for its vibrant street art and eclectic nightlife.

Other Lines

In addition to trams, Euston train station is well-connected to other major transportation lines, making it easy to navigate your way around the city. Here are some of the other lines that you can access from the station:

1. Underground: Euston station is served by the Victoria and Northern lines on the London Underground. These lines provide direct access to key destinations such as Oxford Circus, King's Cross, and Waterloo.
2. National Rail: As one of London's major railway stations, Euston offers extensive connections to various cities across the UK. Whether you're heading to Birmingham, Manchester, or Glasgow, you'll find direct train services from Euston.

Taxi Stands

If you prefer the convenience and flexibility of taking a taxi, Euston train station has designated taxi stands where you can easily hail a cab. The taxi stands are located just outside the main entrance of the station, ensuring a hassle-free experience for travelers.

Bus Stops

Euston train station is well-served by several bus routes, providing a convenient option for getting around the city. The bus stops are located in close proximity to the station, making it easy to catch a bus to your desired destination. Check the local bus schedules for more information on specific routes and timings.

Ride-Sharing Zones

If you prefer using ride-sharing services like Uber or Lyft, Euston train station has designated ride-sharing zones where you can easily request a ride. These zones are clearly marked and conveniently located near the station entrance, ensuring a seamless experience for passengers.

Driving Directions

The best ways to get there by car

If you're planning a trip to Euston train station and prefer to drive, there are several routes you can take to reach your destination. Here are some of the best ways to get there by car:

1. From Central London

If you're already in Central London, getting to Euston train station is quite straightforward. Follow these directions:

1. Start on Euston Road/A501.
2. Keep driving east on Euston Road, passing through Bloomsbury.
3. Continue straight until you reach Euston Station on your left.

2. From M1 Motorway

If you're traveling from the north, the M1 motorway is a convenient route to Euston train station. Here's how to get there:

1. Take the M1 motorway heading southbound.
2. Continue on the M1 until you reach Junction 1 (Staples Corner).
3. At the roundabout, take the 3rd exit onto the A406 (North Circular Road) towards Central London.
4. Keep driving on the A406 until you reach the junction with the A41.
5. At the roundabout, take the 2nd exit onto the A41 (Finchley Road).
6. Continue on the A41 until you reach Euston Station on your left.

3. From M4 Motorway

If you're coming from the west, the M4 motorway provides a convenient route to Euston train station. Follow these directions:

1. Take the M4 motorway heading eastbound.
2. Continue on the M4 until you reach Junction 1 (Chiswick Roundabout).
3. At the roundabout, take the 1st exit onto the A4 (Great West Road).
4. Continue straight on the A4 until you reach Hammersmith.
5. At the Hammersmith Flyover, take the 3rd exit onto the A3220 (Warwick Road).
6. Continue on the A3220 until you reach the junction with the A40.
7. At the roundabout, take the 2nd exit onto the A40 (Westway).
8. Continue on the A40 until you reach Marylebone Road.
9. Turn left onto Marylebone Road, and Euston Station will be on your left.

4. Parking Facilities

If you're driving to Euston train station, it's essential to plan your parking in advance. There are several parking facilities available nearby, including:

Make sure to check the availability and pricing of these parking facilities before your visit.

Note: It's important to familiarize yourself with the local traffic regulations and parking restrictions to avoid any inconvenience.

Airport Transfers

Airport Distance

The distance from Euston train station to the airports in London varies depending on the airport you choose to travel to:

• London City Airport - approximately 10 miles
• Heathrow Airport - approximately 18 miles
• Gatwick Airport - approximately 30 miles
• Stansted Airport - approximately 36 miles
• Luton Airport - approximately 34 miles

Transfers Price and Payment Options

The price of airport transfers from Euston train station can vary depending on the type of transfer and the destination airport. There are several payment options available:

• Credit or debit card
• Cash
• Mobile payment apps

Airport Transfers Essentials

When booking airport transfers from Euston train station, it is important to keep the following essentials in mind:

• Arrive at the meeting point on time
• Have your booking confirmation and identification documents ready
• Follow any specific instructions provided by the transfer company
• Ensure your luggage meets the airline's weight and size restrictions

Types of Airport Transfers Available

There are several types of airport transfers available from Euston train station:

• Private transfers: These provide a dedicated vehicle for you and your group
• Shared transfers: These involve sharing a vehicle with other passengers heading to the same airport
• Shuttle transfers: These are scheduled services that operate at regular intervals
• Taxi transfers: These offer a convenient door-to-door service

Booking Airport Transfers

To book airport transfers from Euston train station, you can use various online platforms or contact local transfer companies directly. It is recommended to book in advance to ensure availability and secure the best prices.

Airport Transfers Arrival

Upon arrival at the airport, follow the signage to the designated meeting point for your transfer. Look for the company name or logo displayed by the driver or representative. Be prepared to show your booking confirmation and identification.

Airport Transfers Departures

For departures from Euston train station, the transfer company will provide you with a designated pick-up time. Ensure you are ready at the agreed meeting point with your luggage and necessary travel documents. The driver will assist you with loading your luggage into the vehicle.

Peak Travel Times

Weekdays

During weekdays, Euston train station experiences its highest footfall during the morning and evening rush hours. Commuters and business travelers flock to the station between 7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM. These peak hours can result in crowded platforms and longer waiting times, so it's advisable to plan your journey accordingly and arrive early to avoid any inconvenience.

Weekends

On weekends, Euston train station generally sees a more relaxed atmosphere with fewer crowds compared to weekdays. However, it's important to note that there might still be a surge in travelers during certain events or special occasions, such as major sporting events or concerts happening in the vicinity. It's always a good idea to check for any scheduled events in the area before planning your visit.

Special Days

Special days, like public holidays and bank holidays, can significantly impact the number of travelers at Euston train station. These days often witness increased passenger volume as people travel to visit family and friends or take short vacations. It's advisable to book your tickets in advance and allow extra time for potential delays during these peak travel periods.

School Days

During school days, Euston train station experiences a surge in passengers during the morning and afternoon when students commute to and from school. The station can get quite busy during these times, so if you're traveling during school rush hours, it's recommended to plan your journey accordingly and be prepared for longer queues and crowded platforms.

Fridays

Fridays at Euston train station can be particularly busy as people travel for weekend getaways and leisure activities. The evening rush hour on Fridays tends to be more crowded, as commuters and weekend travelers converge at the station. If you're traveling on a Friday, it's advisable to book your tickets in advance and allow extra time for potential delays.

💡 Euston train station offers a variety of amenities and services to enhance your travel experience. From shops and eateries to comfortable waiting areas, the station ensures that passengers have a pleasant journey. Make sure to explore all the facilities available and plan your visit accordingly.

National Operators

Virgin Trains

Virgin Trains is one of the major operators at Euston train station, offering regular services to various destinations across the UK. Here's what you need to know:

Types of regular services provided:

• Virgin Trains operates high-speed intercity services, including the West Coast Main Line.
• They offer both standard and first-class seating options.
• They have direct trains to major cities such as Manchester, Birmingham, Glasgow, and Edinburgh.

Punctuality and reliability:

Virgin Trains is known for its commitment to punctuality and reliability. They strive to provide a smooth and efficient journey for passengers.

Passenger Amenities:

Virgin Trains offers a range of amenities to enhance the passenger experience, including:

• Comfortable seating with ample legroom.
• Access to onboard Wi-Fi.
• Food and drink services, including a trolley service and an onboard shop.
• Accessible facilities for passengers with disabilities.

Ticketing and Fare Information:

Here's what you need to know about ticketing and fares with Virgin Trains:

• Tickets can be purchased online, at the station, or through the Virgin Trains mobile app.
• Payment methods accepted include credit/debit cards and mobile payment options.
• Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding Platforms and Broad Information:

Virgin Trains typically operates from platforms 1 to 11 at Euston train station. However, it's always recommended to check the departure boards for the most up-to-date information on boarding platforms.

London Northwestern Railway

London Northwestern Railway is another operator that serves Euston train station. Here's what you need to know:

Types of regular services provided:

• London Northwestern Railway operates regional and commuter services in the West Midlands and surrounding areas.
• They offer both standard and first-class seating options.
• They have direct trains to destinations such as Milton Keynes, Birmingham, and Northampton.

Punctuality and reliability:

London Northwestern Railway is committed to providing punctual and reliable services to its passengers. They prioritize maintaining a consistent timetable.

Passenger Amenities:

London Northwestern Railway aims to provide a comfortable journey for passengers by offering the following amenities:

• Comfortable seating with adequate legroom.
• Free Wi-Fi onboard selected services.
• Catering services, including a trolley service.
• Accessible facilities for passengers with disabilities.

Ticketing and Fare Information:

Here's what you need to know about ticketing and fares with London Northwestern Railway:

• Tickets can be purchased online, at the station, or through their mobile app.
• Accepted payment methods include credit/debit cards and mobile payment options.
• Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding Platforms and Broad Information:

London Northwestern Railway operates from platforms 6 to 15 at Euston train station. However, it's advisable to check the departure boards for any platform changes or updates.

London Overground

London Overground is a popular operator for commuters and travelers within London. Here's what you need to know:

Types of regular services provided:

• London Overground operates frequent services within London, connecting various neighborhoods and suburbs.
• They offer standard seating options.
• They have direct trains to destinations such as Watford, Richmond, and Stratford.

Punctuality and reliability:

London Overground strives to provide punctual and reliable services to its passengers. They prioritize maintaining a consistent timetable.

Passenger Amenities:

London Overground aims to provide a comfortable journey for passengers by offering the following amenities:

• Comfortable seating.
• Free Wi-Fi available on selected services.
• Accessible facilities for passengers with disabilities.

Ticketing and Fare Information:

Here's what you need to know about ticketing and fares with London Overground:

• Tickets can be purchased at the station or through their mobile app.
• Accepted payment methods include credit/debit cards and mobile payment options.
• Refunds and cancellations are subject to the terms and conditions of the ticket purchased.

Boarding Platforms and Broad Information:

London Overground operates from platforms 8 to 20 at Euston train station. It's recommended to check the departure boards for the most up-to-date information on boarding platforms.

💡 One unique insight about Euston train station is that it is a significant hub for national and international travel, providing convenient connections to other major UK cities and beyond.

International Operators

1. Eurostar

Types of regular services provided: Eurostar operates high-speed train services between London St Pancras International and several major cities in Europe, including Paris, Brussels, and Amsterdam.

Punctuality and reliability: Eurostar is known for its punctuality and reliable services, with a high percentage of trains arriving on time.

Passenger Amenities: Eurostar offers a range of passenger amenities, including comfortable seating, onboard Wi-Fi, power outlets, and food and drink options.

Ticketing and fare Information: Tickets for Eurostar can be purchased online, through travel agents, or at the station. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to the fare conditions.

Boarding platforms and broad information: Eurostar trains depart from dedicated platforms at London St Pancras International. Passengers are advised to arrive at least 30 minutes before departure for check-in and security procedures.

2. Thalys

Types of regular services provided: Thalys operates high-speed train services between Paris, Brussels, Amsterdam, and several other European cities.

Punctuality and reliability: Thalys is known for its punctuality and reliable services, with a high percentage of trains arriving on time.

Passenger Amenities: Thalys offers comfortable seating, onboard Wi-Fi, power outlets, and a catering service with a selection of food and beverages.

Ticketing and fare Information: Tickets for Thalys can be purchased online, at the station, or through authorized travel agencies. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to the fare conditions.

Boarding platforms and broad information: Thalys trains depart from dedicated platforms at the respective stations. Passengers are advised to arrive at least 30 minutes before departure for check-in and security procedures.

3. Eurotunnel Le Shuttle

Types of regular services provided: Eurotunnel Le Shuttle operates shuttle services for vehicles between Folkestone in the UK and Calais in France.

Punctuality and reliability: Eurotunnel Le Shuttle is known for its punctuality and reliable services, with a high percentage of departures and arrivals on time.

Passenger Amenities: Eurotunnel Le Shuttle provides comfortable waiting areas, toilets, and a range of food and drink options at the terminals.

Ticketing and fare Information: Tickets for Eurotunnel Le Shuttle can be purchased online, by phone, or at the terminal. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to the fare conditions.

Boarding platforms and broad information: Eurotunnel Le Shuttle operates from dedicated terminals in Folkestone and Calais, with separate boarding areas for cars and coaches. Passengers are advised to arrive at least 30 minutes before departure for check-in and security procedures.