Estación de Madrid-Chamartín-Clara Campoamor

Customer Service Desk

Operating Hours

The Service Desk at Estación de Madrid-Chamartín-Clara Campoamor train station operates during the following hours:

• Monday to Friday: 8:00 AM to 10:00 PM
• Saturday and Sunday: 9:00 AM to 9:00 PM

Please note that these hours are subject to change, especially during holidays and special events. It is always recommended to check the official website or contact the train station directly for the most up-to-date information.

Services Portfolio

The Service Desk at Estación de Madrid-Chamartín-Clara Campoamor train station offers a wide range of services to assist passengers and enhance their travel experience. Some of the key services provided include:

1. Information and Assistance: The friendly and knowledgeable staff at the Service Desk are available to provide information about train schedules, destinations, ticket prices, and any other travel-related queries. They can also assist with lost and found items, as well as general guidance within the train station.
2. Ticket Sales: Passengers can purchase train tickets directly from the Service Desk. The staff can help with selecting the appropriate ticket type, checking availability, and providing guidance on the best fares and discounts.
3. Train Connections: The Service Desk can assist passengers with information on train connections, including transfers between different train lines or stations. They can provide guidance on the most convenient routes and help optimize travel plans.
4. Special Assistance: The train station is committed to providing accessible travel experiences for all passengers. The Service Desk can assist with special requirements, such as wheelchair accessibility, assistance for passengers with disabilities, and other specific needs.
5. Language Support: The staff at the Service Desk can communicate in multiple languages, including English, Spanish, and other commonly spoken languages. This ensures that passengers from different parts of the world can easily communicate and receive the necessary assistance.

These are just a few examples of the services offered at the Service Desk. The train station aims to provide a seamless and convenient travel experience for all passengers, and the Service Desk plays a crucial role in achieving this goal.

Safety Measures

Surveillance Cameras

The Estación de Madrid-Chamartín-Clara Campoamor train station is equipped with state-of-the-art surveillance cameras to ensure the safety and security of all passengers and visitors. These cameras are strategically placed throughout the station to provide comprehensive coverage of all areas, including platforms, entrances, and common areas.

The surveillance cameras are constantly monitored by trained security personnel who are responsible for identifying and responding to any suspicious or potentially dangerous activities. This proactive approach helps to deter criminal behavior and ensures a safe environment for everyone.

On-Site Security Personnel

The train station has a dedicated team of on-site security personnel who are responsible for maintaining order and ensuring the safety of all individuals within the premises. These trained professionals are easily identifiable by their uniforms and can be approached for assistance or to report any security concerns.

From patrolling the station to responding to emergencies, the on-site security personnel are well-equipped to handle various situations. They undergo regular training to stay updated on the latest safety protocols, ensuring that they are prepared to handle any potential risks or threats.

Emergency Call Buttons

Emergency call buttons are strategically located throughout the Estación de Madrid-Chamartín-Clara Campoamor train station to provide immediate assistance in case of emergencies. These buttons are easily accessible and can be used to alert the on-site security personnel or emergency services in the event of a safety concern or medical emergency.

If you ever find yourself in need of immediate help or witness any suspicious activity, do not hesitate to press one of these emergency call buttons. The trained personnel will respond promptly and take appropriate action to ensure your safety and the safety of others.

First Aid Stations

First aid stations are available within the train station to provide basic medical assistance in case of minor injuries or medical emergencies. These stations are equipped with essential medical supplies and staffed by trained personnel who can administer first aid and guide individuals in need of medical assistance.

If you require any medical attention or encounter a medical emergency while at the train station, locate the nearest first aid station or inform a member of the on-site security personnel. They will ensure that you receive the necessary help and, if needed, arrange for further medical assistance.

Lost And Found Office

Hours and Location

The Lost and Found Office at Estación de Madrid-Chamartín-Clara Campoamor train station is the place to go if you have lost or found any items during your visit. Here are the details:

Location: The Lost and Found Office is located in the main hall of Estación de Madrid-Chamartín-Clara Campoamor train station. Look for the designated area with signage indicating the Lost and Found Office.

Procedures for Retrieving Lost Items

If you have lost an item at the train station, follow these procedures to increase your chances of retrieving it:

1. Report the loss: As soon as you realize that you have lost an item, visit the Lost and Found Office and report the loss. Provide them with a detailed description of the item, including any unique identifiers or markings.
2. Provide contact information: Make sure to provide the Lost and Found Office with your contact information, including your name, phone number, and email address. This will allow them to reach out to you if your lost item is found.
3. Check regularly: It is important to check with the Lost and Found Office regularly to inquire about any updates regarding your lost item. They may need additional information or have found your item and are waiting for you to claim it.
4. Proof of ownership: When claiming your lost item, be prepared to provide proof of ownership. This can include receipts, photographs, or any other documentation that establishes your ownership of the item.
5. Collecting the item: Once your lost item has been located and confirmed, you will be required to collect it in person from the Lost and Found Office. They may have specific procedures in place to ensure the rightful owner receives the item.

Remember, it is always a good idea to double-check your belongings before leaving any public transportation stations to avoid losing any valuable items.

Emergency Procedures And Contacts

Emergency Exits

The Estación de Madrid-Chamartín-Clara Campoamor train station is equipped with multiple emergency exits to ensure the safety of passengers in case of an emergency. The exits are clearly marked with illuminated signs and are strategically placed throughout the station.

In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel. Make your way to the nearest emergency exit, which will lead you to a safe area outside the station.

It is crucial to familiarize yourself with the location of the emergency exits upon arrival at the station. Take note of the signs and remember the nearest exit to your platform or area of the station.

First Aid Stations

The Estación de Madrid-Chamartín-Clara Campoamor train station has dedicated first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed with trained professionals who are equipped to handle a wide range of medical emergencies.

If you or someone around you requires medical attention, locate the nearest first aid station or inform a station staff member who can provide assistance. The first aid stations are equipped with essential medical supplies and can provide initial treatment until further medical help arrives if necessary.

Contacts

In case of an emergency or if you require immediate assistance while at the Estación de Madrid-Chamartín-Clara Campoamor train station, please contact the following:

Additionally, you can approach any station staff member for assistance or to report an emergency. They are trained to handle various situations and will be able to provide the necessary support and guidance.

Remember, it is important to remain calm and alert during an emergency. Following the proper procedures and contacting the relevant authorities will ensure the safety and well-being of everyone at the Estación de Madrid-Chamartín-Clara Campoamor train station.

Transportation Links

Trams

The Estación de Madrid-Chamartín-Clara Campoamor train station is conveniently connected to the city's tram network. Trams provide a convenient and eco-friendly way to explore Madrid and reach various attractions and neighborhoods. Here are some key details about the tram service:

• The nearest tram stop to the train station is located just a short walk away.
• The tram network covers major areas of the city, including popular tourist spots and business districts.
• Trams operate from early morning until late at night, providing frequent services for commuters and visitors.
• Fares can be paid using the Madrid public transportation card or with contactless payment methods.

Other Lines

In addition to trams, there are several other transportation options available near the Estación de Madrid-Chamartín-Clara Campoamor train station. These lines offer convenient connections to different parts of the city:

1. Metro Lines: The train station is directly connected to Line 1 and Line 10 of the Madrid Metro, providing easy access to various neighborhoods and attractions.
2. Renfe Trains: The station is a major hub for Renfe trains, offering connections to regional and long-distance destinations within Spain and beyond.
3. Bus Lines: There are multiple bus lines operating near the train station, providing additional options for getting around the city.

Taxi Stands

If you prefer a more direct and convenient mode of transportation, taxi stands can be found near the Estación de Madrid-Chamartín-Clara Campoamor train station. Here are some important details about taxi services:

• Taxi stands are located at strategic points near the station, making it easy to find a cab.
• Taxis in Madrid are typically painted white with a red stripe.
• Make sure the taxi driver starts the meter at the beginning of the journey and asks for a receipt at the end.

Bus Stops

The Estación de Madrid-Chamartín-Clara Campoamor train station is well-served by bus stops, allowing travelers to easily access different parts of the city. Here are some key details about bus services:

• Bus stops are located in close proximity to the train station, providing convenient connections to various neighborhoods and attractions.
• The Madrid bus network is extensive, with numerous routes covering the entire city.
• Bus fares can be paid using the Madrid public transportation card or with contactless payment methods.

Ride-Sharing Zones

Ride-sharing services like Uber and Cabify are gaining popularity in Madrid. If you prefer using these services, keep the following information in mind:

• Ride-sharing zones are available near the train station, making it easy to request a ride.
• Download the respective app for Uber or Cabify to book a ride.
• Ensure you have internet connectivity on your mobile device to use ride-sharing services.

Driving Directions

From Madrid City Center

If you are starting your journey from the center of Madrid, there are several routes you can take to reach Estación de Madrid-Chamartín-Clara Campoamor train station.

Option 1: Via Calle de O'Donnell

One of the most direct routes is to take Calle de O'Donnell and continue straight until you reach the station. This route is convenient if you are already in the eastern part of the city.

Option 2: Via Paseo de la Castellana

If you are coming from the western part of Madrid, you can take Paseo de la Castellana. This major avenue runs north-south and will lead you directly to Estación de Madrid-Chamartín-Clara Campoamor train station.

Option 3: Via M-30

If you prefer to travel by car on the highway, you can take the M-30 ring road. From the city center, you can access the M-30 and then take the exit towards Estación de Madrid-Chamartín-Clara Campoamor train station.

From Madrid-Barajas Airport

If you are arriving at Madrid-Barajas Airport and need to get to Estación de Madrid-Chamartín-Clara Campoamor train station by car, here are your options:

Option 1: Via M-11

From the airport, take the M-11 highway towards Madrid city center. Continue on the M-11 until you reach the junction with M-30. Take the exit towards Estación de Madrid-Chamartín-Clara Campoamor train station.

Option 2: Via A-2

Another option is to take the A-2 highway from the airport towards Madrid city center. Continue on the A-2 until you reach the junction with M-30. Take the exit towards Estación de Madrid-Chamartín-Clara Campoamor train station.

Option 3: Via M-40

If you prefer a longer route but with less traffic, you can take the M-40 ring road from the airport. Continue on the M-40 until you reach the junction with M-30. Take the exit towards Estación de Madrid-Chamartín-Clara Campoamor train station.

Parking at Estación de Madrid-Chamartín-Clara Campoamor train station

Estación de Madrid-Chamartín-Clara Campoamor train station has a parking facility for visitors who prefer to park their car at the station. The parking area is conveniently located near the station entrance, making it easy for travelers to access the train station. Please note that parking fees may apply, and availability may vary depending on the time of day.

It is recommended to check the official website of Estación de Madrid-Chamartín-Clara Campoamor train station for the most up-to-date information on parking, fees, and availability.

Airport Transfers

Airport Distance

The Estación de Madrid-Chamartín-Clara Campoamor train station is located approximately 15 kilometers away from Madrid Barajas Airport.

Transfers Price and Payment Options

The price for airport transfers from Estación de Madrid-Chamartín-Clara Campoamor train station to Madrid Barajas Airport varies depending on the mode of transportation chosen. The payment options also differ based on the transfer service provider.

Airport Transfers Essentials

When planning your airport transfer, it is essential to consider the following:

• Time of departure or arrival
• Number of travelers
• Amount of luggage
• Budget

Types of Airport Transfers Available

There are several types of airport transfers available from Estación de Madrid-Chamartín-Clara Campoamor train station:

• Taxi: Convenient for individuals or small groups, taxis provide door-to-door service.
• Shuttle Bus: Shared transportation with fixed departure times. Suitable for budget travelers or larger groups.
• Private Car Service: Offers personalized and comfortable transportation with professional drivers.
• Public Transportation: Utilizing the metro or bus services for a cost-effective option.

Booking Airport Transfers

To book airport transfers from Estación de Madrid-Chamartín-Clara Campoamor train station, you can:

• Contact a local transfer service provider and make a reservation in advance.
• Book through online platforms or mobile apps that specialize in airport transfers.
• Ask your hotel concierge for assistance in arranging your transfer.

Airport Transfers Arrival

Upon arrival at Madrid Barajas Airport, follow the signs to the designated pick-up area for your chosen transfer service. Ensure that you have your booking confirmation or reference number readily available.

Airport Transfers Departures

When departing from Estación de Madrid-Chamartín-Clara Campoamor train station, it is recommended to pre-book your transfer service in advance. Arrive at the designated meeting point on time to avoid any delays in reaching the airport.

Peak Travel Times

Weekdays

On weekdays, the Estación de Madrid-Chamartín-Clara Campoamor train station experiences its busiest periods during the morning and evening rush hours. This is when commuters and business travelers are making their way to and from work. The station can get quite crowded during these times, so it's advisable to plan your journey accordingly and allow for extra time.

Weekends

Weekends at the Estación de Madrid-Chamartín-Clara Campoamor train station tend to be less crowded compared to weekdays. However, there are certain peak times when the station sees an influx of tourists and leisure travelers. These peak times usually occur during the late morning and early afternoon as people embark on weekend getaways or day trips. If you're traveling during these times, it's recommended to book your tickets in advance to secure your seat.

Special Days

Special days, such as public holidays or long weekends, can significantly impact the volume of travelers at the Estación de Madrid-Chamartín-Clara Campoamor train station. During these times, the station experiences high levels of traffic as people take advantage of the extended break to travel. It's important to plan your journey well in advance and be prepared for potential delays or longer waiting times.

School Days

During school days, the Estación de Madrid-Chamartín-Clara Campoamor train station sees an increase in the number of students commuting to and from school. The station can be busier during the early morning and mid-afternoon hours as students make their way to classes or head back home. If you're traveling during these times, be mindful of the potential crowds and adjust your schedule accordingly.

Fridays

Fridays are generally busy at the Estación de Madrid-Chamartín-Clara Campoamor train station, as many people start their weekend journeys or return home after a week of work or travel. The station experiences higher passenger volumes during the late afternoon and evening hours, so it's advisable to plan your travel accordingly and consider booking your tickets in advance to secure your preferred departure time.

💡 During peak travel times, it's always a good idea to arrive at the Estación de Madrid-Chamartín-Clara Campoamor train station early to avoid any potential rush and ensure a smooth and comfortable journey.

National Operators

Renfe

Renfe is the national railway operator of Spain, operating both long-distance and regional services. Here is some information about Renfe:

Types of regular services provided:

Renfe offers a wide range of services, including high-speed AVE trains, regional trains, and suburban trains.

Punctuality and reliability:

Renfe is known for its punctuality and reliability, with a high percentage of trains running on time. However, delays can occur on certain routes or during peak travel periods.

Passenger Amenities:

Renfe trains are equipped with comfortable seating, air conditioning, and onboard facilities such as restrooms and catering services. Some trains also offer Wi-Fi connectivity.

Ticketing and fare Information:

To buy tickets for Renfe trains, you can visit their official website or use their mobile app. Payment methods include credit/debit cards and PayPal. Refunds and cancellations are subject to the specific fare conditions of the ticket purchased.

Boarding platforms and broad information:

Renfe trains usually have designated boarding platforms at each station. The platform number is displayed on the departure boards or announced over the station's public address system. It is advisable to arrive at the platform a few minutes before the scheduled departure time.

FEVE

FEVE is a narrow-gauge railway operator that primarily serves the northern regions of Spain. Here is some information about FEVE:

Types of regular services provided:

FEVE operates regional and suburban services, connecting various towns and cities in the northern regions of Spain.

Punctuality and reliability:

FEVE trains generally maintain a good level of punctuality and reliability. However, delays can occur due to various factors, such as weather conditions or maintenance work.

Passenger Amenities:

FEVE trains offer comfortable seating and basic onboard facilities. Some trains may have limited amenities compared to larger national operators.

Ticketing and fare Information:

Tickets for FEVE trains can be purchased at the station ticket counters or through their website. Payment methods include cash and credit/debit cards. Refund and cancellation policies may vary, so it is advisable to check the specific terms and conditions before purchasing.

Boarding platforms and broad information:

FEVE trains have designated platforms at each station, and the platform number is usually indicated on the departure boards. It is recommended to arrive at the platform a few minutes before the scheduled departure time to ensure a smooth boarding process.

💡 While Renfe is known for its high-speed AVE trains, FEVE offers a unique experience with its narrow-gauge railways, providing access to picturesque landscapes in the northern regions of Spain.

International Operators

RENFE

RENFE is the national railway company of Spain and operates several international train services from Estación de Madrid-Chamartín-Clara Campoamor train station.

Types of regular services provided: RENFE offers high-speed AVE trains that connect Madrid with major cities in Spain, such as Barcelona, Seville, and Valencia. They also provide international services to destinations like Paris, Lisbon, and Milan.

Punctuality and reliability: RENFE is known for its punctuality and reliability. Their trains are usually on time, and they have a good track record for providing a smooth and comfortable journey.

Passenger Amenities: RENFE trains offer a range of passenger amenities, including comfortable seating, air conditioning, onboard catering services, and free Wi-Fi on select trains.

Ticketing and fare Information: To buy tickets for RENFE trains, passengers can visit the official RENFE website, use the RENFE app, or purchase tickets at the train station. Payment methods include credit cards, debit cards, and cash. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information: The boarding platforms for RENFE trains at Estación de Madrid-Chamartín-Clara Campoamor train station are well-marked and easily accessible. Passengers should check the departure screens for the platform number and arrive at the platform well in advance of the departure time.

SNCF

SNCF is the national railway company of France and operates international train services from Estación de Madrid-Chamartín-Clara Campoamor train station.

Types of regular services provided: SNCF operates high-speed TGV trains that connect Madrid with several cities in France, including Paris, Marseille, and Lyon. They also offer services to other European destinations, such as Brussels and Geneva.

Punctuality and reliability: SNCF is known for its punctuality and reliability. Their trains are usually on time, and they have a reputation for providing a comfortable and efficient travel experience.

Passenger Amenities: SNCF trains provide a range of passenger amenities, including comfortable seating, onboard dining options, power outlets, and free Wi-Fi on select trains.

Ticketing and fare Information: Passengers can buy SNCF train tickets online through the official SNCF website or app. Payment methods include credit cards and debit cards. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information: The boarding platforms for SNCF trains at Estación de Madrid-Chamartín-Clara Campoamor train station are clearly marked. Passengers should check the departure screens for the platform number and arrive at the platform in advance of the departure time.

Eurostar

Eurostar is a high-speed train operator that connects the United Kingdom with mainland Europe and operates services from Estación de Madrid-Chamartín-Clara Campoamor train station.

Types of regular services provided: Eurostar operates direct services from Madrid to London, with stops in cities like Barcelona and Paris along the way.

Punctuality and reliability: Eurostar is known for its punctuality and reliability. Their trains are usually on time, and they have a reputation for providing a comfortable and seamless journey.

Passenger Amenities: Eurostar trains offer a range of passenger amenities, including spacious seating, onboard dining options, power outlets, and free Wi-Fi.

Ticketing and fare Information: Passengers can buy Eurostar tickets online through the official Eurostar website or app. Payment methods include credit cards and debit cards. Refunds and cancellations are subject to the fare conditions of the ticket purchased.

Boarding platforms and broad information: The boarding platforms for Eurostar trains at Estación de Madrid-Chamartín-Clara Campoamor train station are clearly indicated. Passengers should check the departure screens for the platform number and arrive at the platform before the specified boarding time.

💡 Estación de Madrid-Chamartín-Clara Campoamor train station is well-connected to various international destinations, offering travelers a convenient way to explore Europe from Madrid.