Amsterdam Centraal

Customer Service Desk

Operating Hours

The Service Desk at Amsterdam Centraal subway, bus, and train station operates during the following hours:

• Monday to Friday: 7:00 am - 10:00 pm
• Saturday and Sunday: 8:00 am - 8:00 pm

Services Portfolio

The Service Desk at Amsterdam Centraal offers a range of services to assist travelers:

Ticket Sales

The Service Desk provides ticket sales for various modes of transportation, including:

• Subway tickets
• Bus tickets
• Train tickets for domestic and international travel

Information and Assistance

The knowledgeable staff at the Service Desk is available to provide information and assistance regarding:

• Transportation routes and schedules
• Tourist attractions and points of interest
• Local events and festivals
• Hotel and accommodation recommendations

Lost and Found

If you have lost or found any belongings at Amsterdam Centraal station, you can report it at the Service Desk. They will assist in locating lost items or recording found items to help reunite them with their owners.

Accessibility Services

The Service Desk offers assistance and support for travelers with disabilities or mobility challenges. They can provide information on accessible routes, facilities, and services within the station.

Language Support

The Service Desk staff is proficient in various languages, including English, Dutch, and other commonly spoken languages. They are ready to assist travelers in their preferred language to ensure a smooth and enjoyable experience.

Customer Feedback

If you have any feedback or suggestions regarding the services or facilities at Amsterdam Centraal station, the Service Desk welcomes your input. They strive to continuously improve the travel experience for all visitors.

Safety Measures

Surveillance Cameras

Amsterdam Centraal Station is equipped with a comprehensive network of surveillance cameras to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station to monitor activity and deter any potential criminal behavior. The footage captured by these cameras is closely monitored by on-site security personnel, providing an added layer of security.

On-Site Security Personnel

Amsterdam Centraal Station has a dedicated team of on-site security personnel who are trained to handle various security situations. These security personnel are present at all times to provide assistance, maintain order, and respond promptly to any security concerns. They are easily identifiable by their uniforms and are available to help passengers with any security-related issues they may encounter.

Emergency Call Buttons

In case of an emergency, Amsterdam Centraal Station is equipped with emergency call buttons located throughout the premises. These call buttons provide direct access to the station's security control room, allowing passengers to quickly and easily report any emergencies or suspicious activities. It is important to familiarize yourself with the location of these call buttons in case of an emergency.

First Aid Stations

Amsterdam Centraal Station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can provide basic medical care and assistance until further medical help arrives. The exact locations of these stations can be found at information desks or by asking any member of the on-site security personnel.

Lost And Found Office

Hours and Location

The Lost and Found Office at Amsterdam Centraal is the designated place to inquire about and retrieve lost items. Here are the hours of operation and the location:

The Lost and Found Office is conveniently located inside Amsterdam Centraal station. You can find it on the ground floor, near the main entrance.

Procedures for Retrieving Lost Items

If you have lost something during your time at Amsterdam Centraal, follow these steps to retrieve your item:

1. Contact the Lost and Found Office as soon as you realize your item is missing. You can reach them by phone or visit them in person during their hours of operation.
2. Provide a detailed description of the lost item to the office staff. Be sure to include any unique identifying features or markings.
3. If the office has your lost item, they will guide you through the process of retrieving it. You may need to provide proof of ownership or identification.
4. Depending on the item, there may be a small fee for its return. The office staff will inform you of any applicable charges.
5. Once you have completed the necessary paperwork and paid any fees, you will be reunited with your lost item.

It's important to note that the Lost and Found Office can only hold items for a limited period of time. If you don't claim your lost item within a certain timeframe, it may be donated or disposed of.

If you have lost something valuable or sentimental, don't hesitate to contact the Lost and Found Office at Amsterdam Centraal. They are dedicated to helping you recover your belongings and providing excellent customer service.

Emergency Procedures And Contacts

Emergency Exits

The Amsterdam Centraal subway, bus, and train station has multiple emergency exits to ensure the safety of passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs. In the event of an emergency, it is important to follow the instructions of station staff and make your way to the nearest emergency exit.

First Aid Stations

Amsterdam Centraal station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can provide basic first aid treatment for minor injuries. The first aid stations are located in easily accessible areas within the station, and their locations are clearly marked with signs.

Emergency Contacts

In case of an emergency at Amsterdam Centraal station, it is important to know the appropriate emergency contacts to ensure a prompt response. The following are the emergency contacts for Amsterdam Centraal station:

Emergency Services

• Emergency Phone Number: 112
• Police: 0900 8844
• Ambulance: 112
• Fire Department: 112

If you require assistance within the station, you can also reach out to the station staff who are trained to handle emergencies and can provide guidance and support.

Transportation Links

Trams

Amsterdam Centraal station is well-connected to the city's tram network, making it easy for travelers to explore the city. Trams are a popular mode of transportation in Amsterdam, offering a convenient and efficient way to get around. Here are some key tram lines that you can access from Amsterdam Centraal station:

1. Tram Line 1: This tram line takes you to popular destinations such as the Museumplein and Vondelpark.
2. Tram Line 2: Tram line 2 is a great option if you want to visit the Anne Frank House or the Jordaan neighborhood.
3. Tram Line 5: If you're interested in visiting the famous Albert Cuyp Market or the Heineken Experience, tram line 5 is the way to go.
4. Tram Line 13: This tram line connects Amsterdam Centraal station with the trendy neighborhood of De Pijp, known for its vibrant atmosphere and diverse dining options.

Other Lines

In addition to trams, there are several other transportation options available from Amsterdam Centraal station:

• Metro: Amsterdam Centraal station is also a major hub for the city's metro system. You can catch various metro lines from here to reach different parts of the city.
• Train: As the largest train station in Amsterdam, Amsterdam Centraal connects you to both domestic and international train services. Whether you're traveling within the Netherlands or planning a trip to neighboring countries, the train is a convenient option.
• Bicycles: Amsterdam is famous for its bike-friendly culture, and Amsterdam Centraal station offers bike rental services. Exploring the city on a bike is a popular choice among both locals and tourists.

Taxi Stands

If you prefer a more direct and private mode of transportation, there are taxi stands conveniently located near Amsterdam Centraal station. Taxis are readily available, and you can easily hail one to reach your destination.

Bus Stops

Amsterdam Centraal station is also a major bus hub, with several bus stops located nearby. Buses provide an extensive network of routes, connecting different neighborhoods and attractions throughout the city.

Ride-Sharing Zones

Ride-sharing services like Uber and Lyft are also widely available in Amsterdam. You can find designated pick-up and drop-off zones near Amsterdam Centraal station for these services.

With a variety of transportation options available at Amsterdam Centraal station, getting around the city and exploring its attractions is both convenient and accessible.

Driving Directions

From Schiphol Airport

If you're arriving at Schiphol Airport and planning to drive to Amsterdam Centraal, here are the driving directions:

1. Get on the A4 highway from Schiphol Boulevard and Schipholweg.
2. Follow the A4 and A10 to the S114 exit toward Zeeburg/Centrum.
3. Continue on the S114 and take the Valkenburgerstraat to the Prins Hendrikkade.
4. Follow the signs for Amsterdam Centraal.

From Amsterdam City Center

If you're already in Amsterdam city center and want to drive to Amsterdam Centraal, follow these directions:

1. Take the Nieuwezijds Voorburgwal and then turn right onto the Nieuwezijds Kolk.
2. Continue straight onto the Prins Hendrikkade.
3. Follow the signs for Amsterdam Centraal.

From The Hague

If you're coming from The Hague and driving to Amsterdam Centraal, use the following directions:

1. Get on the A12 highway from the Zuid-Hollandlaan.
2. Follow the A12 and A4 to the S106 exit toward Sloten.
3. Continue on the S106 and take the Overtoom and Nassaukade to the Singelgracht.
4. Turn left onto the Martelaarsgracht and then left onto the Prins Hendrikkade.
5. Follow the signs for Amsterdam Centraal.

From Rotterdam

If you're traveling from Rotterdam and driving to Amsterdam Centraal, use the following directions:

1. Get on the A20 highway from the Coolsingel.
2. Follow the A20 and A4 to the S106 exit toward Sloten.
3. Continue on the S106 and take the Overtoom and Nassaukade to the Singelgracht.
4. Turn left onto the Martelaarsgracht and then left onto the Prins Hendrikkade.
5. Follow the signs for Amsterdam Centraal.

Parking Options

Once you arrive at Amsterdam Centraal, you'll find various parking options nearby:

Tip: Consider using public transportation or parking outside the city center and taking a tram or bus to Amsterdam Centraal to avoid parking fees and traffic congestion.

Airport Transfers

Airport Distance

The Amsterdam Centraal subway, bus, and train station is conveniently located in the heart of Amsterdam, making it easily accessible from the airport. The distance between Amsterdam Airport Schiphol and Amsterdam Centraal is approximately 17 kilometers (10.5 miles). The journey usually takes around 15-20 minutes, depending on the mode of transportation and traffic conditions.

Transfers Price and Payment Options

The price of airport transfers from Amsterdam Airport Schiphol to Amsterdam Centraal varies depending on the mode of transportation chosen. Here are some estimated prices:

• Taxi: The average cost for a taxi transfer is around €40-€50.
• Train: A one-way train ticket costs approximately €5.50 per person.
• Bus: The bus fare is approximately €6 per person.

Payment for airport transfers can usually be made in cash or by credit/debit card. It is advisable to have some local currency on hand, especially when using taxis.

Airport Transfers Essentials

When planning your airport transfers, it is essential to consider the following:

• Time: Ensure you allow enough time for the transfer, taking into account potential traffic delays and security checks at the airport.
• Luggage: Check the luggage restrictions and allowances for your chosen mode of transportation.
• Accessibility: If you have any mobility concerns or special requirements, it is advisable to inform the transfer service in advance.

Types of Airport Transfers Available

There are several types of airport transfers available from Amsterdam Airport Schiphol to Amsterdam Centraal:

1. Taxi: Taxis are readily available outside the airport terminals and offer a convenient and door-to-door service.
2. Train: The train station is located within the airport, providing frequent and efficient transfers to Amsterdam Centraal.
3. Bus: Buses also operate from the airport to the city center, offering a cost-effective option for transfers.

Booking Airport Transfers

Booking airport transfers in advance is recommended to ensure a smooth and hassle-free journey. Here are some options for booking:

• Online: Many transfer companies offer online booking platforms where you can easily reserve your transfer.
• Mobile Apps: Some transfer providers have dedicated mobile apps for convenient booking and tracking.
• Hotel Assistance: Your hotel may be able to assist you in booking airport transfers. It is advisable to check with them in advance.

Airport Transfers Arrival

Upon arrival at Amsterdam Airport Schiphol, follow the signs to the designated transportation area. The taxi stands, train station, and bus stops are well-marked and easily accessible from the arrival terminals. If you have pre-booked a transfer, follow the instructions provided by the transfer company for meeting your driver or finding your designated vehicle.

Airport Transfers Departures

When departing from Amsterdam Centraal to Amsterdam Airport Schiphol, it is recommended to allow enough time for the transfer to avoid any last-minute rush. Check the schedules for trains and buses in advance to ensure you reach the airport on time. Taxis are also readily available outside Amsterdam Centraal for a convenient and direct transfer to the airport.

Peak Travel Times

Weekdays

On weekdays, the peak travel times at Amsterdam Centraal subway, bus, and train station are typically during the morning and evening rush hours. The station experiences high passenger volumes as commuters travel to and from work.

Weekends

During weekends, the peak travel times at Amsterdam Centraal station vary depending on the time of year and events happening in the city. Generally, the station sees higher passenger traffic in the late morning and early afternoon as tourists and locals head out to explore Amsterdam's attractions.

Special Days

Special days, such as national holidays and major events, can significantly impact the peak travel times at Amsterdam Centraal station. On these days, the station may experience increased congestion, especially during popular festivals like King's Day or during major sporting events.

School Days

During school days, the peak travel times at Amsterdam Centraal station are influenced by the schedules of students and their families. The station sees higher passenger volumes in the morning as students commute to school and in the afternoon as they return home.

Fridays

Fridays can be a busy day at Amsterdam Centraal station, particularly in the late afternoon and early evening. Many people travel to Amsterdam for weekend getaways or to start their vacations, contributing to increased passenger traffic at the station.

💡 It's important to plan your travel accordingly and be aware of the peak travel times at Amsterdam Centraal station to avoid potential crowds and delays. Consider traveling during off-peak hours or utilizing alternative transportation options if possible.

National Operators

NS (Nederlandse Spoorwegen)

Types of regular services provided: NS operates both domestic and international train services. They offer various types of trains, including intercity, sprinter, and international trains.

Punctuality and reliability: NS is known for its punctuality and reliability. They strive to provide timely and efficient train services to their passengers.

Passenger Amenities: NS trains are equipped with comfortable seating, free Wi-Fi, power outlets, and onboard facilities such as toilets and food and beverage services.

Ticketing and fare Information: Passengers can purchase NS tickets online, at ticket machines, or at ticket counters. Payment methods include cash, credit cards, and debit cards. Refunds and cancellations are subject to NS's terms and conditions.

Boarding platforms and broad information: NS trains can be boarded from designated platforms at Amsterdam Centraal station. Passengers can find information about train schedules, platforms, and destinations on electronic signboards and through the NS app.

GVB (Gemeentelijk Vervoerbedrijf Amsterdam)

Types of regular services provided: GVB operates the tram, bus, and metro services in Amsterdam. They provide transportation within the city and to the surrounding areas.

Punctuality and reliability: GVB strives to provide reliable and punctual services. However, delays may occur due to traffic conditions or other unforeseen circumstances.

Passenger Amenities: GVB trams, buses, and metro trains are equipped with comfortable seating, air conditioning, and accessibility features for passengers with disabilities. Some trams and buses also have onboard displays showing the next stops.

Ticketing and fare Information: Passengers can purchase GVB tickets from ticket machines located at tram stops and metro stations. Payment methods include cash, credit cards, and contactless payment. GVB offers various ticket options, including single-use tickets and day passes.

Boarding platforms and broad information: GVB trams and buses have designated stops throughout the city. Metro stations are located at various points, and passengers can access the platforms through entrances marked with the GVB logo.

Connexxion

Types of regular services provided: Connexxion operates bus services in and around Amsterdam. They provide transportation within the city, to nearby towns, and to Schiphol Airport.

Punctuality and reliability: Connexxion aims to provide reliable and punctual bus services. However, delays may occur due to traffic conditions or other factors.

Passenger Amenities: Connexxion buses are equipped with comfortable seating, air conditioning, and accessibility features for passengers with disabilities. Some buses also have onboard displays showing the next stops.

Ticketing and fare Information: Passengers can purchase Connexxion tickets from ticket machines located at bus stops or through the Connexxion app. Payment methods include cash, credit cards, and contactless payment. Fare information can be found on their website or at the ticket machines.

Boarding platforms and broad information: Connexxion buses have designated stops throughout the city, marked with bus stop signs. Passengers can wait at the designated stops and board the buses when they arrive.

International Operators

Types of regular services provided

Amsterdam Centraal is a major transportation hub that connects travelers from all over the world. As such, it is serviced by several international operators that provide regular services to various destinations.

Here are some of the international operators that operate from Amsterdam Centraal:

• Thalys: Thalys operates high-speed trains connecting Amsterdam Centraal to cities like Paris, Brussels, and Cologne.
• Eurostar: Eurostar provides direct train services from Amsterdam Centraal to London.
• Intercity: Intercity trains connect Amsterdam Centraal to cities in Germany, such as Berlin and Frankfurt.
• NS International: NS International offers train services to various international destinations, including cities in Belgium and Luxembourg.

Punctuality and reliability

The international operators at Amsterdam Centraal pride themselves on their punctuality and reliability. The trains are known to depart and arrive on time, ensuring that travelers can plan their journeys with confidence.

Passenger Amenities

Passengers traveling with international operators at Amsterdam Centraal can expect a range of amenities to enhance their journey. These amenities may vary depending on the operator and the class of travel.

Common passenger amenities include:

• Comfortable seating
• Free Wi-Fi
• Power outlets
• Food and beverage services
• Restrooms

Ticketing and fare Information

When it comes to buying tickets for international travel from Amsterdam Centraal, there are a few options available.

Here's what you need to know:

• How to Buy Tickets: Tickets can be purchased online through the operator's website, at the station's ticket counters, or through authorized travel agents.
• Payment Methods: Most operators accept various payment methods, including credit cards, debit cards, and cash.
• Refunds and Cancellations: Each operator has its own refund and cancellation policy. It's important to familiarize yourself with the terms and conditions before making a booking.

Boarding platforms and broad information

International operators at Amsterdam Centraal have designated boarding platforms for their respective trains. These platforms are clearly marked and easily accessible within the station.

It's recommended to arrive at the station well in advance of your departure time to allow for check-in and security procedures, especially for international journeys.

💡 Travelers should always check the latest schedules and any travel advisories before planning their journey with international operators from Amsterdam Centraal. It's also a good idea to arrive at the station early to ensure a smooth boarding process.