Estación Madrid - Puerta de Atocha

Customer Service Desk

Operating Hours

The Service Desk at Estación Madrid - Puerta de Atocha train and bus station operates during the following hours:

• Monday to Friday: 7:00 AM - 11:00 PM
• Saturday and Sunday: 8:00 AM - 10:00 PM

Services Portfolio

The Service Desk at Estación Madrid - Puerta de Atocha offers a range of services to assist travelers:

1. Ticketing and Reservations: The Service Desk can help you with ticketing and reservations for train and bus services. Whether you need to purchase tickets, make changes to your existing reservations, or get information on available routes and schedules, the knowledgeable staff at the Service Desk will be able to assist you.

2. Information and Assistance: If you have any questions or need assistance with anything related to your travel plans, the Service Desk is there to help. They can provide information on nearby attractions, recommend local restaurants and accommodations, and offer guidance on transportation options in the area.

3. Lost and Found: If you have lost an item during your journey or at the station, you can report it at the Service Desk. They will assist you in filing a report and will do their best to help you recover your lost belongings.

4. Customer Feedback: The Service Desk welcomes customer feedback and suggestions. If you have any comments or concerns about your experience at Estación Madrid - Puerta de Atocha, you can share them with the staff at the Service Desk, and they will ensure that your feedback reaches the relevant authorities.

These are just a few of the services offered at the Service Desk. The friendly and professional staff are dedicated to providing excellent customer service and ensuring a smooth travel experience for all visitors to Estación Madrid - Puerta de Atocha.

Safety Measures

Surveillance Cameras

Estación Madrid - Puerta de Atocha train and bus station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all visitors. These cameras are strategically placed throughout the station to monitor key areas and provide real-time video footage.

The surveillance cameras at Estación Madrid - Puerta de Atocha are monitored by trained security personnel who are responsible for observing any suspicious activities or potential security threats. This constant surveillance helps deter crime and ensures a safe environment for all travelers.

On-Site Security Personnel

Estación Madrid - Puerta de Atocha takes the safety of its visitors seriously and has a team of on-site security personnel who are available 24/7. These trained professionals are responsible for maintaining a secure environment and ensuring the well-being of all passengers.

The security personnel at Estación Madrid - Puerta de Atocha are equipped with the necessary resources to handle any security-related incidents that may arise. They undergo regular training to stay updated on the latest security protocols and are always ready to respond to emergencies.

Emergency Call Buttons

In case of an emergency or if you require immediate assistance, Estación Madrid - Puerta de Atocha is equipped with emergency call buttons located throughout the station. These call buttons are easily accessible and allow you to quickly summon help in case of any safety concerns or medical emergencies.

Simply press the emergency call button and you will be connected to the station's security personnel who will provide the necessary assistance or contact the appropriate authorities if needed.

First Aid Stations

Estación Madrid - Puerta de Atocha understands the importance of having immediate access to medical assistance in case of any injuries or medical emergencies. The station has first aid stations conveniently located throughout the premises.

These first aid stations are staffed by trained personnel who can provide basic medical assistance and assess the situation. In more serious cases, they can also coordinate with local medical services to ensure the affected individual receives the necessary care promptly.

Lost And Found Office

Hours and Location

The Lost and Found Office at Estación Madrid - Puerta de Atocha train and bus station is the place to go if you have lost or found any items during your visit. Here is the information you need to know:

• Location: The Lost and Found Office is located on the ground floor of the train station, near the main entrance.
• Hours of Operation: The office is open daily from 8:00 am to 10:00 pm.

Procedures for Retrieving Lost Items

If you have lost an item at Estación Madrid - Puerta de Atocha, follow these procedures to increase the chances of recovering your belongings:

1. Contact the Lost and Found Office: As soon as you realize that you have lost something, visit the Lost and Found Office or call their hotline to report the loss.
2. Provide Detailed Information: Be prepared to provide a detailed description of the lost item, including its appearance, brand, any unique features, and the approximate date and time it was lost.
3. Check the Online Database: The Lost and Found Office maintains an online database where you can search for your lost item. Visit their website and enter the necessary information to see if your item has been found.
4. Visit the Office in Person: If your item is found, you will need to visit the Lost and Found Office in person to claim it. Bring a valid identification document and any relevant proof of ownership.
5. Pay the Retrieval Fee: Depending on the nature of the lost item, you may be required to pay a retrieval fee before you can get it back. The fee amount will be determined by the Lost and Found Office.

Please note that the Lost and Found Office keeps lost items for a certain period of time before they are donated or disposed of. It is important to act quickly and follow the procedures to increase the chances of recovering your lost belongings.

Emergency Procedures And Contacts

Emergency Exits

The Estación Madrid - Puerta de Atocha train and bus station is equipped with several emergency exits to ensure the safety of all passengers in case of an emergency. These exits are strategically located throughout the station and are clearly marked with illuminated signs.

In the event of an emergency, it is important to remain calm and follow the instructions of station staff or emergency personnel. If you are near an emergency exit, proceed towards it in an orderly manner. Do not use elevators during an emergency situation, as they may be temporarily out of service.

First Aid Stations

The Estación Madrid - Puerta de Atocha train and bus station is equipped with first aid stations to provide immediate medical assistance if needed. These stations are staffed by trained professionals who can provide basic first aid treatment for minor injuries or illnesses.

If you require medical assistance, look for the nearest first aid station. They are located throughout the station and can be easily identified by the first aid symbol. The staff at the first aid stations are trained to handle a variety of medical situations and can provide guidance on further medical care if necessary.

Contacts

In case of an emergency, it is important to have access to the appropriate contacts for assistance. Here are some important contacts to keep in mind:

Emergency Services: Dial 112 for immediate emergency assistance, such as police, fire, or medical services.

Station Security: If you notice any suspicious activity or feel unsafe, contact the station security personnel for assistance.

Lost and Found: If you lose any belongings during your time at the station, contact the lost and found office for assistance in recovering your items.

It is always a good idea to save these contacts in your phone or have them easily accessible in case of an emergency. Remember, stay calm and follow the instructions of the authorities in the event of an emergency.

Transportation Links

Trams

Unfortunately, there are no tram services directly available at Estación Madrid - Puerta de Atocha train and bus station. However, there are several other transportation options that can easily take you to your desired destination.

Other Lines

Estación Madrid - Puerta de Atocha is well-connected to various other transportation lines, allowing travelers to conveniently explore the city and beyond.

One of the most popular lines is the Madrid Metro Line 1, which has a station located right next to the train and bus station. This line provides easy access to key areas in the city, such as Sol, Gran Vía, and Retiro Park.

Additionally, there are several Cercanías (commuter train) lines that serve Estación Madrid - Puerta de Atocha, including C1, C2, C3, C4, C5, and C7. These lines connect the station to various destinations in and around Madrid, making it a convenient option for both local and regional travel.

Taxi Stands

If you prefer to travel by taxi, you'll find taxi stands conveniently located outside Estación Madrid - Puerta de Atocha. The taxi stands are easily identifiable and have a steady flow of taxis available throughout the day and night.

Bus Stops

Estación Madrid - Puerta de Atocha is a major transportation hub with several bus stops nearby. These bus stops cater to both local and regional buses, providing easy access to different parts of the city and surrounding areas.

It is worth noting that Madrid has an extensive bus network, making it a convenient and affordable option for getting around the city. Be sure to check the bus schedules and routes to plan your journey accordingly.

Ride-Sharing Zones

Ride-sharing services like Uber and Cabify are widely available in Madrid. While there are no designated ride-sharing zones at Estación Madrid - Puerta de Atocha, you can easily book a ride through the respective apps and meet your driver at a convenient location near the station.

These ride-sharing services offer a convenient and comfortable way to travel, especially for those who prefer door-to-door transportation or want to avoid navigating public transportation.

Driving Directions

From Madrid City Center

Driving to Estación Madrid - Puerta de Atocha train and bus station from Madrid city center is a straightforward journey. Here are the driving directions:

1. Head southeast on Calle de Atocha toward Plaza del Emperador Carlos V.
2. Continue straight to stay on Calle de Atocha.
3. Use the right lane to merge onto Paseo de la Infanta Isabel.
4. Continue straight onto Avenida de la Ciudad de Barcelona.
5. Take the ramp to Estación de Atocha.
6. Merge onto Glorieta del Emperador Carlos V.
7. Continue onto Paseo de la Infanta Isabel.
8. Turn right onto Calle de Méndez Álvaro.
9. Continue straight onto Ronda de Atocha.
10. Turn right onto Paseo de la Infanta Isabel.
11. Arrive at Estación Madrid - Puerta de Atocha train and bus station.

From Madrid-Barajas Airport

If you are driving from Madrid-Barajas Airport to Estación Madrid - Puerta de Atocha train and bus station, follow these directions:

1. Get on M-14 from Av de la Hispanidad.
2. Continue on M-14. Take M-40 and E-5/A-4 to Calle de Méndez Álvaro in Madrid.
3. Take the exit toward Méndez Álvaro/Estación Sur from E-5/A-4.
4. Keep right at the fork, follow signs for Méndez Álvaro and merge onto Calle de Méndez Álvaro.
5. Continue straight onto Ronda de Atocha.
6. Turn right onto Paseo de la Infanta Isabel.
7. Arrive at Estación Madrid - Puerta de Atocha train and bus station.

Parking Options

Estación Madrid - Puerta de Atocha train and bus station offers parking facilities for visitors. Here are some parking options:

Please note that parking availability may vary, so it is recommended to check in advance and consider alternative parking options if needed.

Airport Transfers

Airport Distance

The Estación Madrid - Puerta de Atocha train and bus station is conveniently located in the heart of Madrid, making it easily accessible from various airports in the area. The distance from the major airports to the station are as follows:

• Adolfo Suárez Madrid-Barajas Airport (MAD): Approximately 14 kilometers
• Torrejón Airport (TOJ): Approximately 25 kilometers
• Madrid-Cuatro Vientos Airport (MCV): Approximately 19 kilometers

Transfers Price and Payment Options

The price of airport transfers to and from Estación Madrid - Puerta de Atocha may vary depending on the distance and the chosen mode of transportation. Here are some common options and their estimated prices:

1. Taxi: The average cost for a taxi ride from Madrid-Barajas Airport to the station is around €30-€40.
2. Shuttle service: Shared shuttle services are available at a cost of approximately €15-€20 per person.
3. Public transportation: The cost of using public transportation, such as buses or trains, can range from €2-€5 per person.

Payment options for airport transfers may include cash, credit cards, and mobile payment apps. It is advisable to check with the specific service provider for their accepted payment methods.

Airport Transfers Essentials

When planning your airport transfers to Estación Madrid - Puerta de Atocha, keep the following essentials in mind:

• Travel time: Consider the travel time from the airport to the station, especially during peak hours or busy travel periods.
• Luggage: Ensure that the chosen mode of transportation can accommodate your luggage requirements.
• Accessibility: If you have any accessibility needs, check if the selected transfer option can cater to them.

Types of Airport Transfers Available

There are several types of airport transfers available to reach Estación Madrid - Puerta de Atocha:

1. Taxi: Taxis are readily available at the airport terminals and offer a convenient and direct transfer option.
2. Shuttle service: Shared shuttle services provide a cost-effective option for those traveling with a group or on a budget.
3. Public transportation: Buses and trains operate regular services between the airports and the train and bus station.
4. Private car services: Private car services can be booked in advance for a personalized and comfortable transfer experience.

Booking Airport Transfers

Booking airport transfers in advance is recommended to ensure a smooth and hassle-free journey. Here are some popular platforms and options for booking airport transfers:

1. Online platforms: Websites and mobile apps like Uber, Lyft, and GetTransfer allow you to book airport transfers conveniently.
2. Travel agencies: Local travel agencies can assist you with arranging airport transfers as part of your travel itinerary.
3. Hotel concierge: If you are staying at a hotel, the concierge desk can help you book airport transfers with trusted service providers.

Airport Transfers Arrival

Upon arrival at the airport, follow the signs for ground transportation or airport transfers. Depending on the chosen mode of transportation, you may need to locate designated pickup points or wait at a specified meeting area. Be sure to communicate your arrival details and any changes to the service provider to avoid any confusion.

Airport Transfers Departures

When departing from Estación Madrid - Puerta de Atocha, plan your airport transfers in advance to ensure you arrive at the airport with ample time for check-in and security procedures. Consider the travel time and potential traffic congestion during peak hours. It is advisable to book your airport transfer services ahead of time to avoid any last-minute inconvenience.

Peak Travel Times

Weekdays

During weekdays, the Estación Madrid - Puerta de Atocha train and bus station experiences a high volume of travelers, particularly during the morning and evening rush hours. The station serves as a major transportation hub for commuters heading to and from work, resulting in crowded platforms and longer wait times for trains and buses. If you plan to travel during weekdays, it is advisable to arrive early and allow extra time for potential delays.

Weekends

On weekends, the crowd at Estación Madrid - Puerta de Atocha tends to be slightly less compared to weekdays. However, it is still a busy time for travelers, especially on Saturdays. Many tourists and locals head out for weekend getaways, resulting in increased foot traffic and longer queues at ticket counters. It is recommended to book your tickets in advance or consider using self-service ticket kiosks to save time and avoid standing in long lines.

Special Days

During special days such as public holidays and popular events, the Estación Madrid - Puerta de Atocha experiences a significant surge in travelers. People often travel to visit family and friends or attend special occasions, leading to crowded platforms, packed trains, and buses. It is advisable to plan your travel well in advance, make reservations, and be prepared for potential delays. Consider checking the station's website or contacting the customer service for any special arrangements or announcements during these peak times.

School Days

On school days, the station caters to a large number of students traveling to and from educational institutions located in the vicinity. This influx of students during morning and afternoon hours can result in increased congestion and longer wait times. If you are traveling during school days, it is advisable to plan your journey accordingly, allowing extra time for potential delays caused by the higher number of passengers.

Fridays

Fridays are a popular day for both business and leisure travelers at Estación Madrid - Puerta de Atocha. Many people choose to start their weekend getaways or business trips on Fridays, which can lead to heavier foot traffic and a higher demand for transportation services. It is recommended to book your tickets in advance, especially if you are planning to travel during the afternoon or evening, as these times tend to be busier.

💡 It is always a good idea to check the current schedule and any updates or announcements from the station authorities before your trip to ensure a smooth and hassle-free travel experience.

National Operators

Renfe

Renfe is the national railway operator in Spain, offering a wide range of services to passengers. Here is some information about Renfe's regular services, punctuality, reliability, passenger amenities, ticketing and fare information, as well as boarding platforms.

Types of regular services provided:

Renfe operates various types of trains, including high-speed AVE trains, long-distance trains, regional trains, and commuter trains. The AVE trains are known for their speed and connect major cities like Madrid, Barcelona, Seville, and Valencia. Long-distance trains offer comfortable travel across different regions of Spain. Regional trains are ideal for shorter journeys within a specific area, while commuter trains cater to daily commuters in metropolitan areas.

Punctuality and reliability:

Renfe is known for its punctuality and reliability. The trains generally run on time, ensuring that passengers reach their destinations as scheduled. Delays are rare, but in case of any disruptions, Renfe provides regular updates and alternative travel arrangements.

Passenger Amenities:

Renfe trains offer a range of passenger amenities to ensure a comfortable journey. These include comfortable seating, spacious interiors, onboard WiFi (in some trains), power outlets for charging electronic devices, and air conditioning/heating systems. Additionally, some long-distance trains also have dining cars or snack trolleys where passengers can purchase refreshments.

Ticketing and fare Information:

To buy tickets for Renfe trains, you can visit their official website or use their mobile app. Payment methods include credit/debit cards and digital wallets. Refunds and cancellations are subject to the fare conditions, and it is advised to check the specific terms and conditions when purchasing tickets.

Boarding platforms:

At the Madrid - Puerta de Atocha train station, Renfe trains usually depart from various platforms depending on the type of train and destination. Information about the specific platform for each train is displayed on the departure boards throughout the station. It is recommended to arrive at the station well in advance to locate the correct platform and board the train on time.

ALSA

ALSA is a leading bus operator in Spain, providing reliable and comfortable bus services to various destinations. Here is some information about ALSA's regular services, punctuality, reliability, passenger amenities, ticketing and fare information, as well as boarding platforms.

Types of regular services provided:

ALSA operates a wide range of bus services, including intercity buses, regional buses, and airport transfers. Intercity buses connect major cities and towns across Spain, offering a convenient mode of transportation for travelers. Regional buses cater to shorter journeys within specific regions, while airport transfers provide direct transportation between airports and city centers.

Punctuality and reliability:

ALSA is known for its punctuality and reliability. The buses generally adhere to their scheduled departure and arrival times, ensuring that passengers reach their destinations on time. In case of any delays or disruptions, ALSA provides regular updates and alternative travel options.

Passenger Amenities:

ALSA buses are equipped with various passenger amenities to enhance the travel experience. These include comfortable seating with ample legroom, air conditioning/heating systems, onboard WiFi (in some buses), power outlets for charging electronic devices, and onboard restrooms. Some long-distance buses may also have entertainment systems for passenger enjoyment.

Ticketing and fare Information:

Tickets for ALSA buses can be purchased online through their official website or at ALSA ticket counters located at bus stations. Payment methods include credit/debit cards and cash. Refunds and cancellations are subject to the fare conditions, and it is advisable to review the specific terms and conditions when booking tickets.

Boarding platforms:

At the Madrid - Puerta de Atocha bus station, ALSA buses usually depart from designated platforms based on the specific route and destination. Information about the boarding platform for each bus is displayed on the departure boards at the bus station. It is recommended to arrive at the station early to locate the correct platform and board the bus on time.

💡 When traveling with Renfe or ALSA, it is always a good idea to check their websites or contact customer service for the most up-to-date information regarding services, schedules, and any additional amenities or requirements.

International Operators

Renfe

Renfe is the national railway company of Spain and operates both domestic and international train services. They offer regular services to various European destinations, including France, Portugal, and Switzerland.

- Types of regular services provided: Renfe provides high-speed train services, known as AVE, to major cities in Europe. They also offer regional and long-distance train services to other destinations.

- Punctuality and reliability: Renfe is known for its punctuality and reliability. Their trains are usually on time, and they have a good track record for maintaining a high level of service.

- Passenger Amenities: Renfe trains are well-equipped with comfortable seating, air conditioning, and onboard facilities such as restrooms and snack bars. They also offer free Wi-Fi on select trains.

- Ticketing and fare Information: Tickets for Renfe trains can be purchased online through their website or at the train station. Payment methods include credit cards and cash. Refunds and cancellations are subject to their refund policy.

- Boarding platforms and broad information: Renfe trains usually depart from and arrive at designated platforms at the Estación Madrid - Puerta de Atocha train station. Passengers are advised to check the platform number on their ticket or the information boards at the station.

SNCF

SNCF is the national railway company of France and operates international train services connecting France with various European countries. They provide regular services to and from Madrid.

- Types of regular services provided: SNCF offers high-speed train services, such as the TGV, which connect major cities in France and other European destinations. They also operate regional and long-distance train services.

- Punctuality and reliability: SNCF has a reputation for being punctual and reliable. Their trains are known for their efficiency and on-time performance.

- Passenger Amenities: SNCF trains offer comfortable seating, air conditioning, and onboard amenities such as restrooms and snack bars. Some trains may also have Wi-Fi access.

- Ticketing and fare Information: Tickets for SNCF trains can be purchased online through their website or at the train station. Different payment methods are accepted, including credit cards. Refunds and cancellations are subject to their terms and conditions.

- Boarding platforms and broad information: SNCF trains usually depart from and arrive at specific platforms at the Estación Madrid - Puerta de Atocha train station. Passengers should check their ticket or the information boards for the platform number.

CP - Comboios de Portugal

CP - Comboios de Portugal is the national railway company of Portugal and operates international train services connecting Portugal with various European destinations. They provide regular services to and from Madrid.

- Types of regular services provided: CP offers regional and long-distance train services to different cities in Portugal and other European countries. They also operate high-speed train services, such as the Alfa Pendular.

- Punctuality and reliability: CP trains are generally punctual and reliable. They strive to maintain a high level of service and ensure timely departures and arrivals.

- Passenger Amenities: CP trains are equipped with comfortable seating, air conditioning, and onboard facilities like restrooms. Some trains may also have onboard catering services.

- Ticketing and fare Information: Tickets for CP trains can be purchased online through their website or at the train station. Payment methods include credit cards and cash. Refunds and cancellations are subject to their refund policy.

- Boarding platforms and broad information: CP trains usually depart from and arrive at designated platforms at the Estación Madrid - Puerta de Atocha train station. Passengers should check their ticket or the information boards for the platform number.