Amsterdam Amstel

Customer Service Desk

Operating Hours

The service desk at Amsterdam Amstel train and subway station operates during the following hours:

• Monday to Friday: 8:00 am to 8:00 pm
• Saturday: 9:00 am to 5:00 pm
• Sunday: Closed

Services Portfolio

The service desk at Amsterdam Amstel train and subway station offers a range of services to assist passengers:

Ticket Sales

The service desk provides ticket sales for train and subway journeys. Passengers can purchase single-use tickets, rechargeable cards, and travel passes for various durations.

Travel Information

The staff at the service desk are knowledgeable about train and subway schedules, routes, and connections. They can provide passengers with up-to-date travel information and help plan their journeys.

Lost and Found

If you have lost any belongings during your journey or at the station, you can report it to the service desk. They will assist you in filing a lost and found report and provide information on how to retrieve your lost items if they are found.

Customer Assistance

The service desk is available to assist passengers with any questions or concerns they may have about their travel experience. Whether it's directions, information about facilities at the station, or general assistance, the staff is there to help.

Accessibility Services

Passengers with disabilities or special needs can approach the service desk for assistance. They can provide information on accessible facilities, reserved seating, and any additional services that may be required.

Complaints and Feedback

If you have any complaints or feedback regarding your experience at Amsterdam Amstel train and subway station, the service desk is the right place to voice your concerns. They will listen to your feedback and take appropriate actions to address any issues.

Overall, the service desk at Amsterdam Amstel train and subway station aims to provide passengers with a seamless and convenient travel experience. Whether you need tickets, information, or assistance, their friendly staff is ready to assist you.

Safety Measures

Surveillance Cameras

Amsterdam Amstel train and subway station is equipped with a comprehensive surveillance camera system to ensure the safety and security of all passengers. These cameras are strategically placed throughout the station, covering key areas such as platforms, entrances, and ticketing areas.

The surveillance cameras provide real-time monitoring and recording capabilities, allowing security personnel to closely monitor any suspicious activities or incidents that may occur. This helps to deter potential criminal behavior and provides valuable evidence in the event of any incidents.

It's important to note that the footage captured by these surveillance cameras is securely stored and only accessible to authorized personnel, ensuring the privacy of individuals within the station.

On-Site Security Personnel

Amsterdam Amstel train and subway station has a dedicated team of on-site security personnel who are responsible for maintaining a safe and secure environment for passengers. These security personnel undergo rigorous training and are equipped to handle various situations.

They patrol the station regularly, keeping a watchful eye on the premises and responding promptly to any security concerns or emergencies. Their presence alone acts as a deterrent to potential criminal activity and provides reassurance to passengers.

In addition to their regular patrols, the security personnel are also available to assist passengers with any queries or concerns they may have. They are trained in providing directions, offering assistance to those with disabilities, and ensuring the overall well-being of passengers.

Emergency Call Buttons

Amsterdam Amstel train and subway station is equipped with emergency call buttons strategically placed throughout the premises. These call buttons provide a direct line of communication to the station's security control room, allowing passengers to quickly report any emergencies or suspicious activities.

In the event of an emergency, passengers can easily locate these call buttons, which are clearly marked and easily accessible. Once activated, the security control room will immediately dispatch the appropriate response team to address the situation.

It's important for passengers to familiarize themselves with the location of these emergency call buttons and use them responsibly in genuine emergency situations.

First Aid Stations

Amsterdam Amstel train and subway station is equipped with first aid stations to provide immediate medical assistance to passengers in need. These stations are staffed by trained professionals who can administer basic first aid and provide initial care until further medical assistance arrives.

The first aid stations are strategically located within the station premises and are equipped with essential medical supplies to handle common injuries or medical emergencies. In case of a more serious medical condition, the first aid station personnel can coordinate with emergency medical services for further assistance.

If you require any medical assistance while at the Amsterdam Amstel train and subway station, look for the clearly marked first aid stations or approach any station staff for guidance.

Lost And Found Office

Hours and Location

The Lost and Found Office at Amsterdam Amstel train and subway station is the designated place to report and retrieve lost items. Here are the details:

• Location: The Lost and Found Office is located in the main concourse of Amsterdam Amstel train and subway station.
• Hours: The office is open from Monday to Friday, from 9:00 AM to 5:00 PM.

Procedures for Retrieving Lost Items

If you have lost something at Amsterdam Amstel train and subway station, follow these procedures to increase the chances of recovering your lost item:

1. Report the Loss: As soon as you realize that you have lost an item, report it to the Lost and Found Office at the station. Provide detailed information about the item, such as its description, when and where you last saw it, and any identifying features.
2. Wait for Confirmation: The Lost and Found Office will take your contact information and notify you if your lost item has been found. Please note that it may take some time for the office to process and locate the item.
3. Provide Proof of Ownership: When you go to retrieve your lost item, make sure to bring a valid identification document, such as a passport or driver's license. You may also be required to provide proof of ownership, such as a receipt, photograph, or any other documentation that establishes your ownership of the item.
4. Collect Your Item: Once the Lost and Found Office confirms that the item belongs to you, you will be able to collect it during their operating hours. Depending on the nature of the item, you may need to pay a small fee for its return.

Remember, the sooner you report your lost item and follow the necessary procedures, the higher the chances of recovering it. Make sure to provide accurate information and cooperate with the Lost and Found Office staff to facilitate the process.

Emergency Procedures And Contacts

Emergency Exits

The Amsterdam Amstel train and subway station has several emergency exits located throughout the station. In the event of an emergency, it is important to know the nearest exit to ensure a swift and safe evacuation.

First Aid Stations

In case of any medical emergencies, the Amsterdam Amstel train and subway station is equipped with first aid stations. These stations are staffed with trained personnel who can provide immediate assistance and basic medical care.

Emergency Contacts

In the event of an emergency, it is crucial to have access to the right contacts for quick assistance. Here are important emergency contacts for the Amsterdam Amstel train and subway station:

Emergency Services

• Emergency Services (Police, Fire, Ambulance): Call 112

Station Security

• Amsterdam Amstel Station Security: +31 (0)900 123 1234

Lost and Found

• Lost and Found Office: +31 (0)900 567 8901

Public Transport Information

• Public Transport Information Line: +31 (0)900 9292

It is important to save these emergency contacts in your phone or keep them handy while traveling through the Amsterdam Amstel train and subway station.

Transportation Links

Trams

Amsterdam Amstel train and subway station provides convenient access to various tram lines that can take you to different parts of the city. Here are some of the tram lines that you can find near the station:

• Tram 12: This tram line runs from Amsterdam Amstel station to Sloterdijk station, passing through popular attractions such as Leidseplein and Museumplein.
• Tram 25: Tram 25 takes you from Amsterdam Amstel station to the Rijksmuseum and the Van Gogh Museum.
• Tram 3: This tram line connects Amsterdam Amstel station to the city center, passing through popular neighborhoods like De Pijp and the Albert Cuyp Market.

Other Lines

In addition to trams, there are other transportation options available near Amsterdam Amstel station:

• Metro: The metro lines 51, 53, and 54 connect Amsterdam Amstel station to various parts of the city, including Amsterdam Central Station and Amsterdam Zuid station.
• Train: As the name suggests, Amsterdam Amstel train station provides train services to other cities in the Netherlands, such as Utrecht, The Hague, and Rotterdam.

Taxi Stands

If you prefer a more direct and convenient mode of transportation, there are taxi stands located near Amsterdam Amstel station. Simply head to the designated stands and you'll find taxis ready to take you to your desired destination.

Bus Stops

Amsterdam Amstel station is well-connected to the city's bus network, with several bus stops located nearby. Here are some of the bus lines that you can catch from these stops:

• Bus 37: This bus line takes you to Amsterdam Centraal station, passing through neighborhoods like Java-eiland and Kadijken.
• Bus 56: Bus 56 connects Amsterdam Amstel station to Amsterdam Sloterdijk station, with stops at popular locations like Westerpark and Jordaan.
• Bus 62: This bus line is a convenient option if you're looking to explore the eastern part of the city, with stops at places like Science Park and Indische Buurt.

Ride-Sharing Zones

If you prefer using ride-sharing services, there are designated zones near Amsterdam Amstel station where you can easily request a ride. Simply open your preferred ride-sharing app and look for the designated pick-up and drop-off points near the station.

Driving Directions

Getting to Amsterdam Amstel train, subway station by car

If you prefer driving to public transportation, there are several ways to reach Amsterdam Amstel train, subway station by car. Here are the best routes and directions:

1. From Amsterdam City Center

- Head southeast on Nieuwe Herengracht toward Weesperstraat.

- Continue onto Nieuwe Keizersgracht.

- Turn right onto Sarphatistraat.

- Continue straight onto Wibautstraat.

- Turn right onto Mauritskade.

- At the roundabout, take the 1st exit onto the A10 ramp to A1/Utrecht/Amersfoort.

- Merge onto A10.

- Take exit S112 toward Duivendrecht/Diemen-Zuid.

- Merge onto Gooiseweg/N236.

- Take the exit toward Amsterdam Amstel.

- Merge onto Spaklerweg.

- Continue onto Joan Muyskenweg.

- Turn right onto Bertrand Russellstraat.

- Continue onto Spaklerweg.

- Turn right onto H.J.E. Wenckebachweg.

- Continue onto Wibautstraat.

- Turn right onto Weesperstraat.

- Continue onto Mauritskade.

- Continue onto Wibautstraat.

- Turn left onto Julianaplein.

- Continue onto Julianaplein.

- Destination will be on the left.

2. From Amsterdam Schiphol Airport

- Get on A4 from Ceintuurbaan s106, A10 and A4a.

- Follow A4, A10 and A2 to Amsterdam.

- Take exit S111 from A2.

- Continue on Gooiseweg/N236. Take the exit toward Amsterdam Amstel.

- Merge onto Spaklerweg.

- Continue onto Joan Muyskenweg.

- Turn right onto Bertrand Russellstraat.

- Continue onto Spaklerweg.

- Turn right onto H.J.E. Wenckebachweg.

- Continue onto Wibautstraat.

- Turn right onto Weesperstraat.

- Continue onto Mauritskade.

- Continue onto Wibautstraat.

- Turn left onto Julianaplein.

- Continue onto Julianaplein.

- Destination will be on the left.

3. From Rotterdam

- Get on A13 from Coolsingel and Schiekade.

- Follow A13 and A4 to Amsterdam.

- Take exit S111 from A2.

- Continue on Gooiseweg/N236. Take the exit toward Amsterdam Amstel.

- Merge onto Spaklerweg.

- Continue onto Joan Muyskenweg.

- Turn right onto Bertrand Russellstraat.

- Continue onto Spaklerweg.

- Turn right onto H.J.E. Wenckebachweg.

- Continue onto Wibautstraat.

- Turn right onto Weesperstraat.

- Continue onto Mauritskade.

- Continue onto Wibautstraat.

- Turn left onto Julianaplein.

- Continue onto Julianaplein.

- Destination will be on the left.

4. From The Hague

- Get on A12 from Zuid-Hollandlaan and Utrechtsebaan.

- Follow A12 and A2 to Amsterdam.

- Take exit S111 from A2.

- Continue on Gooiseweg/N236. Take the exit toward Amsterdam Amstel.

- Merge onto Spaklerweg.

- Continue onto Joan Muyskenweg.

- Turn right onto Bertrand Russellstraat.

- Continue onto Spaklerweg.

- Turn right onto H.J.E. Wenckebachweg.

- Continue onto Wibautstraat.

- Turn right onto Weesperstraat.

- Continue onto Mauritskade.

- Continue onto Wibautstraat.

- Turn left onto Julianaplein.

- Continue onto Julianaplein.

- Destination will be on the left.

5. From Utrecht

- Get on A27 from Croeselaan and Waterlinieweg.

- Follow A27, A12 and A2 to Amsterdam.

- Take exit S111 from A2.

- Continue on Gooiseweg/N236. Take the exit toward Amsterdam Amstel.

- Merge onto Spaklerweg.

- Continue onto Joan Muyskenweg.

- Turn right onto Bertrand Russellstraat.

- Continue onto Spaklerweg.

- Turn right onto H.J.E. Wenckebachweg.

- Continue onto Wibautstraat.

- Turn right onto Weesperstraat.

- Continue onto Mauritskade.

- Continue onto Wibautstraat.

- Turn left onto Julianaplein.

- Continue onto Julianaplein.

- Destination will be on the left.

It is important to note that traffic conditions and road closures may affect the accuracy of these directions. It is always recommended to use GPS or navigation apps for real-time updates on the best routes to Amsterdam Amstel train, subway station.

Airport Transfers

Airport Distance

The Amsterdam Amstel train and subway station is located approximately 20 kilometers from Amsterdam Airport Schiphol.

Transfers Price and Payment Options

The price of airport transfers from Amsterdam Amstel train and subway station to Amsterdam Airport Schiphol may vary depending on the mode of transportation chosen. Common options include taxis, private transfers, and public transportation. It is recommended to check with the specific service providers for up-to-date pricing information. Payment options usually include cash, credit/debit cards, and mobile payment apps.

Airport Transfers Essentials

When planning your airport transfers, it is essential to consider the following:

• Estimated travel time from Amsterdam Amstel train and subway station to Amsterdam Airport Schiphol
• Mode of transportation that suits your needs and budget
• Availability of luggage storage facilities
• Accessibility options for individuals with disabilities

Types of Airport Transfers Available

There are several types of airport transfers available from Amsterdam Amstel train and subway station to Amsterdam Airport Schiphol:

1. Taxis: Convenient and direct transportation option, but can be more expensive
2. Private Transfers: Offers personalized service and flexibility, suitable for larger groups or special requirements
3. Public Transportation: Cost-effective option with various train and bus connections to the airport

Booking Airport Transfers

To book airport transfers from Amsterdam Amstel train and subway station to Amsterdam Airport Schiphol, you can:

• Contact local taxi companies or private transfer providers
• Use online booking platforms or mobile apps for taxis and private transfers
• Purchase train or bus tickets at the station or online

Airport Transfers Arrival

Upon arrival at Amsterdam Amstel train and subway station, follow the signs to the designated taxi stands, public transportation platforms, or private transfer meeting points. Be sure to have your tickets or booking confirmation readily available.

Airport Transfers Departures

When departing from Amsterdam Amstel train and subway station, plan your journey in advance to ensure you arrive at the airport with sufficient time. Consider factors such as traffic conditions and potential delays. Allow extra time for check-in and security procedures.

Peak Travel Times

Weekdays

During weekdays, the Amsterdam Amstel train and subway station experiences high volumes of commuters during rush hours. The busiest times are typically from 7:30 AM to 9:30 AM in the morning and 4:30 PM to 6:30 PM in the evening. If you plan to travel during these times, be prepared for crowded platforms and trains.

Weekends

On weekends, the footfall at Amsterdam Amstel train and subway station is generally lower compared to weekdays. However, it can still get busy during peak tourist seasons or when there are major events happening in the city. It's advisable to check the event calendar or local news for any upcoming events that may affect the station's traffic.

Special Days

On special days such as public holidays, the travel patterns at Amsterdam Amstel station may vary. It's common to see increased activity during these days as people travel to visit family and friends or attend special events. Popular holidays like Easter, Christmas, and New Year's Day often see higher passenger volumes. It's recommended to plan your travel in advance and allow extra time for potential delays.

School Days

During school days, the station experiences additional foot traffic during the morning and afternoon hours as students commute to and from school. The busiest times are usually around 8:00 AM and 3:00 PM. If you are traveling during these hours, expect more crowds and potentially longer wait times for trains.

Fridays

Fridays at Amsterdam Amstel train and subway station can be busier than other weekdays, especially during the evening rush hour. Many people choose to travel or go out for leisure activities on Friday evenings, resulting in increased passenger volumes. If you are planning to travel on a Friday, it's advisable to consider earlier or later departure times to avoid the peak hours.

💡 Keep in mind that unexpected events, such as service disruptions or delays, can also impact the station's traffic. It's always a good idea to stay updated with the latest travel information and allow some flexibility in your plans.

National Operators

Nederlandse Spoorwegen (NS)

Nederlandse Spoorwegen, also known as NS, is the primary national train operator in the Netherlands. They provide regular train services at the Amsterdam Amstel train station.

Types of Regular Services Provided

NS offers a wide range of regular train services at Amsterdam Amstel station, including local, regional, and intercity trains. These services connect Amsterdam Amstel with various destinations within the Netherlands and even some international destinations.

Punctuality and Reliability

NS is known for its punctuality and reliability. They strive to operate their trains on time, ensuring a smooth and hassle-free travel experience for passengers.

Passenger Amenities

Amsterdam Amstel station offers several passenger amenities provided by NS. These include comfortable seating areas, ticket vending machines, information boards, and restrooms. Additionally, there are facilities for passengers with reduced mobility, such as elevators and ramps.

Ticketing and Fare Information

To buy tickets for NS trains, passengers can use the ticket vending machines available at the station. Payment methods accepted include cash, debit cards, and credit cards. NS also offers an app and website where tickets can be purchased online. Refunds and cancellations are subject to NS's terms and conditions, which can be found on their website.

Boarding Platforms and Broad Information

Amsterdam Amstel station has multiple platforms designated for NS trains. Information regarding the platform number, departure times, and destinations can be found on the information boards located throughout the station. It is recommended to arrive at the platform a few minutes before the scheduled departure time to ensure a smooth boarding process.

GVB (Amsterdam Public Transport)

GVB operates the subway services at Amsterdam Amstel station, providing convenient transportation options within the city of Amsterdam.

Types of Regular Services Provided

GVB offers regular subway services at Amsterdam Amstel station, connecting various neighborhoods and key locations within Amsterdam. These services are an efficient way to travel around the city and explore its attractions.

Punctuality and Reliability

GVB strives to maintain punctuality and reliability in their subway services. They ensure that their trains adhere to the scheduled departure and arrival times, minimizing any inconveniences for passengers.

Passenger Amenities

Amsterdam Amstel station provides several passenger amenities provided by GVB. These include ticket vending machines, information boards, seating areas, and restrooms. The station is also equipped with facilities to accommodate passengers with disabilities or reduced mobility.

Ticketing and Fare Information

GVB tickets can be purchased from the ticket vending machines available at Amsterdam Amstel station. Payment methods accepted include cash, debit cards, and credit cards. It is important to ensure that the ticket is valid for the intended journey. More information about ticket types, fares, and validity can be found on the GVB website.

Boarding Platforms and Broad Information

Amsterdam Amstel station has designated platforms for GVB subway services. Information regarding the platform number, departure times, and destinations can be found on the information boards located within the station. Passengers are advised to arrive at the platform a few minutes before the scheduled departure time to ensure a smooth boarding process.

💡 Did you know that Amsterdam Amstel station is not only a transportation hub but also a historic landmark? The station building, designed by architect H.G.J. Schelling in the Amsterdam School style, showcases unique architectural features that are worth exploring.

International Operators

Types of regular services provided

International operators at Amsterdam Amstel train and subway station offer a range of regular services connecting Amsterdam with various destinations across Europe. These services include:

• High-speed trains
• Regional trains
• InterCity trains
• Subway services

Punctuality and reliability

The international operators at Amsterdam Amstel station are known for their punctuality and reliability. They strive to maintain a high level of service, ensuring that trains and subways depart and arrive on time. Delays are infrequent, and passengers can rely on the operators to provide a smooth and efficient journey.

Passenger Amenities

Passengers traveling with international operators at Amsterdam Amstel station can expect a range of amenities to enhance their journey:

• Comfortable seating
• Free Wi-Fi
• Power outlets for charging devices
• Onboard catering services
• Accessible facilities for passengers with disabilities

Ticketing and fare Information

When it comes to buying tickets for international operators at Amsterdam Amstel station, there are several options available:

• How to Buy Tickets: Tickets can be purchased online through the operator's website or app, at a ticket counter, or at self-service ticket machines at the station.
• Payment Methods: Most operators accept both cash and card payments. It is advisable to carry some local currency for cash purchases.
• Refunds and Cancellations: Refunds and cancellations policies vary between operators. It is recommended to check the specific terms and conditions before making a purchase.

Boarding platforms and broad information

International operators at Amsterdam Amstel station have designated platforms for boarding. The station provides clear signage and announcements to guide passengers to the correct platform. It is important to arrive early to ensure a smooth boarding process.

💡 One unique insight about Amsterdam Amstel station is its convenient location, which allows easy access to both the city center and other parts of the Netherlands. This makes it an ideal transportation hub for travelers exploring Amsterdam and its surrounding areas.