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Address and Contact Information
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Phone
- TransirlinerPhone
- +27 11 611 8000
- TransirlinerEmail
- info@translux.co.za
Location
- TransirlinerLocation
- Translux Head Office, 614 16th Avenue, Houghton, Johannesburg 2198, South Africa
Website
- TransirlinerWebsite
- www.translux.co.za
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- Transirliner offers a generous cancellation policy for passengers travelling in the country where code equals to za.
- Passengers can cancel their ticket up to 24 hours before the scheduled departure time without incurring any cancellation fees.
- In cases of emergency, passengers may cancel their ticket up to 12 hours before the scheduled departure time without incurring any cancellation fees.
- In case of any changes to the travel itinerary, passengers may cancel their ticket up to 48 hours before the scheduled departure time without incurring any cancellation fees.
- If a passenger cancels their ticket between 12 and 24 hours before the scheduled departure time, they will incur a cancellation fee of 50 percent of the ticket price.
- If a passenger cancels their ticket within 12 hours of the scheduled departure time, they will incur a cancellation fee of 100 percent of the ticket price.
Smooth Luggage
Luggage Policy
- The luggage policy on Transirliner in the country with the code 'za' allows passengers to check in two pieces of luggage with a combined weight of up to 23kg per passenger.
- Each piece of luggage should not exceed 158cm in size (height + width + depth).
- Any additional items such as golf clubs, skis, bicycles, and other non-standard items will be subject to an extra fee.
- Transirliner also allows passengers to bring one piece of hand luggage with a maximum weight of 8kg and a maximum size of 55cm x 40cm x 20cm.
- Any items that are prohibited on board Transirliner include firearms, explosives, flammable liquids, and dangerous goods.
- Each passenger is allowed to bring up to 5kg of medicines, baby food, and special dietary foods free of charge.
- Transirliner reserves the right to refuse any luggage that exceeds the limits or does not meet the company’s standards.
Pet-Friendly Guidelines
Pet Policy
- Transirliner in ZA allows passengers to travel with their pets.
- Passengers must carry their pets in pet carriers, cages, or boxes.
- The pet must weigh less than 8kg and not occupy a seat.
- Only domesticated animals such as cats, dogs, hamsters, and guinea pigs are allowed.
- Animals such as snakes, rodents, ferrets, and birds are prohibited.
- All pets must be vaccinated, healthy, and non-aggressive.
- Pets must be under the direct control of their owner at all times.
- Any pet-related damage must be compensated for by the owner.
- Owners must clean up after their pets during the trip.