TGV Ouigo

TGV Ouigo cheap train tickets and best schedules

Address and Contact Information

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TGV OuigoPhone
+33 892 35 35 35


TGV OuigoEmail


TGV OuigoWebsite
Unleash Adventure

Explore with TGV Ouigo

Travel across Europe with ease and affordability by choosing TGV Ouigo. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

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Safety, Insurance, and Emergency Procedures

Does TGV Ouigo offer travel insurance options?

At TGV Ouigo, travel insurance options are not currently offered. It's advisable to explore third-party travel insurance providers to ensure comprehensive coverage for your train journey.

What are TGV Ouigo's safety protocols and standards?

TGV Ouigo adheres to stringent safety standards. Safety protocols include regular maintenance of trains, emergency preparedness, and compliance with industry regulations to ensure a secure travel environment for passengers.

Pricing, Payment, and Tickets

What are the pricing tiers for TGV Ouigo tickets?

TGV Ouigo offers different pricing tiers to accommodate various budgets. The pricing tiers include Standard, Flex, and Super Flex. Each tier comes with its own set of terms and conditions, providing passengers with the flexibility to choose according to their needs and preferences.

Can you pick up 'will call tickets' at the station?

Yes, passengers can pick up 'will call tickets' at the station. TGV Ouigo provides the convenience of collecting tickets at the station's designated will call counter by presenting the relevant identification and reservation details. This option accommodates travelers who prefer to secure their tickets directly at the station.

Do you have to print your TGV Ouigo ticket?

No, passengers do not have to print their TGV Ouigo tickets. The e-ticketing system allows travelers to conveniently present their digital tickets via their mobile devices or tablets, streamlining the boarding process and reducing the need for physical ticket printing.

Routes, Schedules, and Travel Planning

What are the most popular TGV Ouigo routes?

As an SEO expert, TGV Ouigo offers popular routes such as Paris to Lyon, Marne-la-Vallée to Marseille, and Paris to Nîmes. These routes are well-known for their convenience and scenic views, making them ideal choices for tourists and commuters alike.

How can I find the schedule for a specific TGV Ouigo route?

To find the schedule for a specific TGV Ouigo route, visit the official TGV Ouigo website or use their mobile app. Enter your departure and arrival stations, select your travel date, and the platform will display the available schedules, providing you with the flexibility to plan your journey effectively.

How can I plan a trip with multiple TGV Ouigo routes?

Planning a trip with multiple TGV Ouigo routes is seamless. Use the TGV Ouigo website or app to book each leg of your journey individually. Ensure adequate transfer times between routes, allowing you to navigate through various destinations effortlessly.

What is TGV Ouigo schedule?

The TGV Ouigo schedule varies based on the route, with frequent departures during peak travel times. It is recommended to check the official TGV Ouigo website or app for the most up-to-date schedule information, enabling you to choose the most convenient departure time for your journey.

Do you need an ID to get on the train?

Yes, a valid ID is required to board a TGV Ouigo train. Ensure that you carry an official identification document, such as a passport or ID card, as it will be necessary for ticket verification and security purposes.

Do you need an ID for train, and is it possible to travel without one?

You need to have a valid ID for train travel with TGV Ouigo. It is essential for ticket verification and to comply with security measures. Traveling without a valid ID may result in complications and is not advisable. Therefore, it is mandatory to carry relevant identification when boarding a TGV Ouigo train.

Travel Interruptions and Cancellations

What are TGV Ouigo's policies regarding travel interruptions and delays?

TGV Ouigo aims to provide a seamless travel experience, but sometimes interruptions or delays may occur. Our policies are designed to minimize inconvenience for passengers, and we work diligently to communicate and address any disruptions in service.

How are passengers compensated or assisted in the event of unexpected delays?

In the event of unexpected delays, TGV Ouigo provides assistance and compensation in line with regulatory requirements. Passengers may be offered alternative transportation, refreshments, and, when applicable, compensation for the inconvenience caused by the delay.

How does TGV Ouigo handle delays and cancellations?

TGV Ouigo is committed to promptly addressing delays and cancellations. Passengers are informed of the situation and provided with appropriate support. We strive to ensure that impacted passengers are assisted with rebooking options or offered compensation as per our policies.

Accessibility and Special Needs

How accessible are TGV Ouigoes for passengers with mobility issues?

TGV Ouigo trains are designed to be accessible to passengers with mobility issues. They offer wheelchair spaces, priority seating, and accessible restrooms to accommodate travelers with disabilities. The staff is also trained to assist passengers with special needs, ensuring a comfortable and safe journey.

What facilities are available for passengers with special needs?

TGV Ouigo provides a range of facilities for passengers with special needs, including wheelchair spaces, priority seating, and accessible restrooms. Additionally, the staff is trained to assist passengers with disabilities, ensuring they receive the necessary support and a pleasant travel experience. TGV Ouigo is committed to inclusivity and accessibility for all passengers.

Pet Policy

Can passengers travel with pets on TGV Ouigo?

Passengers can travel with pets on TGV Ouigo. The company allows small pets to travel with their owners for an additional fee. It's essential to review the specific guidelines to ensure a smooth and enjoyable journey with your pet.

What are the requirements and guidelines for bringing pets on board?

The requirements and guidelines for bringing pets on board TGV Ouigo vary. Generally, small pets must travel in a suitable carrier that meets the company's size and safety standards. Additionally, passengers need to ensure that their pets have all the necessary health and identification documents as per the regulations.

Special Travel Options and Seasonal Services

Are there special routes or services available during major holidays and peak seasons?

During major holidays and peak seasons, TGV Ouigo often offers special routes and additional services to accommodate the increased demand for train travel. These may include extra trains on popular routes and flexible scheduling to cater to the needs of tourists and commuters.

Does TGV Ouigo offer services for special events like festivals, concerts, or sports events?

TGV Ouigo occasionally provides special services tailored to major events such as festivals, concerts, and sports events. These services may include specific train schedules, designated routes, and promotional packages to facilitate seamless travel experiences for attendees and participants.

On-Board Experience and Amenities

What amenities are available on TGV Ouigo?

TGV Ouigo provides comfortable seating, spacious luggage racks, and a clean environment, ensuring a pleasant travel experience. Additionally, passengers can access a dedicated space for bringing their bicycles on board.

Are there charging ports, Wi-Fi, and bathrooms on TGV Ouigo?

TGV Ouigo offers clean and well-maintained restrooms, but Wi-Fi and charging ports may not be available on all routes. It's advisable to check the specific amenities for your intended route when booking.

What health and hygiene measures does TGV Ouigo follow?

TGV Ouigo prioritizes passenger safety by implementing rigorous cleaning protocols and ensuring adequate ventilation on board. With a focus on maintaining cleanliness and hygiene, TGV Ouigo aims to provide a healthy environment for all travelers.

Is there food and beverage service available for purchase on TGV Ouigo?

TGV Ouigo offers a variety of snacks and beverages for purchase during the journey, allowing passengers to enjoy refreshments while traveling. The onboard café provides a selection of options to cater to different tastes and preferences.

What amenities, facilities, and services are available to passengers traveling with infants and toddlers?

TGV Ouigo offers amenities such as priority boarding, spacious seating options, and baby changing facilities to cater to the needs of passengers traveling with infants and toddlers. Additionally, a dedicated family area provides a comfortable space for families during the journey.

What are the policies regarding bringing personal food and drinks on board the train?

Passengers are welcome to bring their own food and non-alcoholic beverages on board TGV Ouigo trains. This offers flexibility and convenience, allowing travelers to enjoy their preferred snacks and drinks during the journey.

Special Travel Needs and Services

What are the benefits of using TGV Ouigo for business travel?

TGV Ouigo offers several benefits for business travel, including cost-effective tickets, flexible booking options, and onboard amenities suitable for working during the journey. Additionally, TGV Ouigo's high-speed connectivity allows professionals to reach their destinations efficiently, making it an ideal choice for business travel.

Are there any packages or options for digital nomads or those traveling for work?

TGV Ouigo provides attractive packages and options for digital nomads and those traveling for work, including fast and affordable train travel, ample workspace onboard, and the convenience of online booking and ticket management. These offerings cater to the needs of modern professionals seeking efficiency and comfort during their journeys.

Does TGV Ouigo offer corporate accounts or services for business travelers?

TGV Ouigo offers corporate accounts and specialized services tailored to the needs of business travelers. These may include dedicated booking portals, customized invoicing, and flexible ticket options to streamline the travel process for companies and their employees. This makes TGV Ouigo a convenient choice for corporate travel needs.

Are there special accommodations or services for senior citizens?

TGV Ouigo provides special accommodations and services for senior citizens, ensuring a comfortable and convenient travel experience. These may include priority boarding, spacious seating options, and assistance services to cater to the specific needs of senior passengers during their journey.

Do senior citizens get any discounts or special rates?

Senior citizens can benefit from discounts and special rates when traveling with TGV Ouigo. These cost-saving options aim to make train travel more accessible and affordable for older passengers, reflecting TGV Ouigo's commitment to inclusivity and ensuring that senior citizens can enjoy the convenience of train travel.

Do infants have special discount on train tickets?

TGV Ouigo offers special discounts for infants traveling on their trains, making it a budget-friendly choice for families with young children. These discounted rates help make train travel accessible for families, ensuring that parents can enjoy the convenience of TGV Ouigo's services when traveling with infants.

What are the policies for traveling with children on TGV Ouigo?

TGV Ouigo has comprehensive policies for traveling with children, encompassing aspects such as child ticketing, onboard amenities, and family-friendly accommodations. These policies ensure a smooth and enjoyable travel experience for families, making TGV Ouigo a preferred choice for those traveling with children.

Are there group discounts or special rates?

TGV Ouigo offers group discounts and special rates, making it an appealing choice for group travel. These discounted options provide cost-saving benefits and flexibility for groups, whether for leisure, business, or organized tours, enhancing the overall value of choosing TGV Ouigo for group travel needs.

Can TGV Ouigo accommodate large groups or private bookings?

TGV Ouigo can accommodate large groups and private bookings, offering tailored options to meet the specific requirements of group travelers. This includes convenient seating arrangements, flexible ticketing, and dedicated assistance to ensure a seamless and enjoyable travel experience for large groups choosing TGV Ouigo.

Are there special rates or services for students and young travelers?

TGV Ouigo provides special rates and services for students and young travelers, reflecting its commitment to catering to the diverse needs of passengers. These offerings may include discounted fares, student-oriented amenities, and tailored travel options to make train travel accessible and enjoyable for this demographic.

International Travel

Are there specific documents or requirements for TGV Ouigo trips crossing international borders?

For international TGV Ouigo trips, passengers are required to carry valid identification documents such as passports or national identity cards. Additionally, depending on the travel destination, visas or other entry permits may be necessary. It's essential to check the specific requirements for each country to ensure a smooth border crossing experience.

Rewards, Affiliations, and Special Programs

Does TGV Ouigo offer a rewards or loyalty program?

TGV Ouigo provides a loyalty program called 'OUIKAN' for frequent travelers, offering discounts, perks, and exclusive offers for members. OUIKAN members enjoy priority boarding and can accumulate points for future travel benefits.

How can customers benefit from regular travel with TGV Ouigo?

Regular travelers with TGV Ouigo can benefit from the OUIKAN loyalty program, which provides discounts, perks, and exclusive offers. Additionally, frequent travelers can enjoy the convenience of high-speed train travel, comfortable seating, and onboard amenities, enhancing their overall travel experience.

Does TGV Ouigo have any affiliations with travel organizations or clubs?

TGV Ouigo collaborates with various travel organizations and clubs to offer special promotions, discounts, and exclusive travel packages. Through these affiliations, travelers can access additional benefits and rewards, making their journey with TGV Ouigo even more advantageous.

Does TGV Ouigo offer gift cards or travel vouchers?

TGV Ouigo does offer gift cards and travel vouchers, which can be purchased as thoughtful presents for family and friends. These gift cards provide flexibility and convenience, allowing recipients to enjoy the convenience and comfort of TGV Ouigo's high-speed train travel.

Booking and Managing Your Journey

How can I book a ticket for TGV Ouigo?

To book a ticket for TGV Ouigo, visit the official TGV Ouigo website or use their mobile app. You can also book through authorized travel agencies. Make sure to check for any exclusive online deals or promotions when booking your ticket.

Are there any discounts or loyalty programs available?

TGV Ouigo offers various discounts and loyalty programs for frequent travelers. Keep an eye out for special offers such as early booking discounts, family or group discounts, and loyalty rewards. Signing up for their newsletter or following their social media accounts can also keep you updated on any new promotions.

Can I cancel or change my TGV Ouigo train ticket?

Yes, it is possible to cancel or change your TGV Ouigo train ticket, but it is subject to specific conditions and fees. Be sure to review their ticket change and cancellation policy before making any changes to your booking. It's recommended to contact their customer service for assistance with ticket modifications.

How does the TGV Ouigo e-ticket work?

When you book a ticket with TGV Ouigo, you will receive an e-ticket via email. This e-ticket can be easily accessed on your mobile device or printed out. Simply present the e-ticket and a valid ID when boarding the train. It's a convenient and eco-friendly way to travel without the hassle of physical tickets.

TGV Ouigo accepts which payment methods?

TGV Ouigo accepts various payment methods including credit cards, debit cards, and online payments. It's advisable to review their website or contact their customer service to confirm the specific payment options available for your booking. Additionally, they may offer alternative payment methods for certain promotions or exclusive deals.

Customer Support and Feedback

How can I contact TGV Ouigo customer service?

To contact TGV Ouigo customer service, you can reach out via their official website, social media channels, or by phone. Be sure to check their website for the most up-to-date contact information to ensure prompt assistance.

How does TGV Ouigo handle customer complaints and feedback?

TGV Ouigo values customer feedback and handles complaints promptly. You can submit feedback through their website, social media platforms, or by contacting their customer service team directly. They aim to listen attentively and address customer concerns effectively.

What are some common issues faced by TGV Ouigo customers, and how are they resolved?

Common issues faced by TGV Ouigo customers may include ticketing problems, service inquiries, or travel assistance. TGV Ouigo addresses these issues through their responsive customer service team, clear communication channels, and efficient resolution processes to ensure customer satisfaction.

Luggage and Special Items Transport

What are the luggage allowances and restrictions on TGV Ouigo?

TGV Ouigo allows passengers to bring one hand luggage and one cabin luggage free of charge, with specific size restrictions. Additional luggage or oversized items may incur extra fees. Refer to TGV Ouigo's official website for detailed luggage guidelines.

How does TGV Ouigo handle special requests like extra luggage?

TGV Ouigo offers options for passengers to transport extra luggage for a fee. Passengers should contact TGV Ouigo customer service or visit their website to arrange for special luggage transport and make necessary payments.

Can passengers bring bicycles or sports equipment on TGV Ouigo train?

Yes, TGV Ouigo allows passengers to bring bicycles and sports equipment on board, subject to specific guidelines and fees. It's essential to review TGV Ouigo's policy on the transportation of bicycles and sports equipment before travel.

What are the guidelines and fees for bicycle transport and sports equipment on TGV Ouigo?

For the transport of bicycles and sports equipment on TGV Ouigo, passengers should adhere to the specified guidelines regarding dimensions, packaging, and fees. Detailed information can be found on TGV Ouigo's official website or by contacting their customer service.

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
, for example:
  • Ticket cancellations must be requested at least 2 hours before the train's departure time.
  • Full refund of the ticket price and fees if cancellation is requested 2 hours before the train's departure time.
  • Cancellations requested 1 hour before the train's departure time will be refunded only 50% of the ticket price and fees.
  • No refund if cancellation request is made after the train's departure time.
  • In case of a missed train, no refund is provided.
  • Cancellations must be requested directly from the TGV Ouigo website.
  • Changes in ticket details (date, time, route, etc.) are subject to a fee.
  • In case of a delayed train, a refund of the ticket price and fees is possible.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • When traveling with TGV Ouigo in France, the general luggage policy is as follows:
  • Passengers are permitted to bring one piece of hand luggage, with a maximum weight of 12kg, and one piece of checked luggage, with a maximum weight of 25kg, per passenger.
  • Passengers may be required to pay an additional fee for checked or excess luggage.
  • Items that are not allowed inside the TGV Ouigo include: restricted items (explosives, firearms, or dangerous items); items that exceed the size and weight restrictions; animals (except for service animals); and items that are deemed hazardous.
  • In addition to the fees for checked baggage and excess luggage, passengers may be required to pay an additional fee for items that require special handling, such as bicycles and skis.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are allowed on TGV Ouigo in France, but only in a pet carrier.
  • Only one pet per passenger is allowed and it should not exceed 8kg in weight.
  • The pet carrier must be of appropriate size, sufficiently ventilated and must be placed under the seat.
  • Passengers are responsible for their pet's behavior and should take all necessary precautions to avoid inconvenience to other passengers.
  • Allowed pets: cats, dogs, guinea pigs, hamsters, rabbits, birds and other small animals.
  • Not allowed pets: dangerous species such as wild animals, venomous snakes, lizards, and other reptiles.