TGV Ouigo

TGV Ouigo cheap train tickets and best schedules

Unleash Adventure

Explore with TGV Ouigo

Travel across Europe with ease and affordability by choosing TGV Ouigo. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

Can I bring my pet on board TGV Ouigo trains?

Yes, you can bring your pet on board TGV Ouigo trains. Pets must be kept in a suitable container, and must not weigh more than 10 kg. There is a fee for bringing pets on board.

What is the best way to contact TGV Ouigo?

The best way to contact TGV Ouigo is by phone. You can call the customer service team on +33 892 35 35 35 (€0.35/min + €0.34/call). You can also contact TGV Ouigo by email at contact@ouigo.com.

What is the difference between TGV and TGV Ouigo?

TGV is the traditional high-speed train service in France, operated by SNCF. TGV Ouigo is a low-cost version of the TGV service, with some differences in terms of ticket prices, seating, and amenities. TGV Ouigo trains are also slightly slower than TGV trains.

What is TGV Ouigo?

TGV Ouigo is a low-cost train service in France, operated by the French national railway company SNCF. It offers high-speed train services between major cities in France, including Paris, Lyon, Marseille, Lille, and Bordeaux. Ouigo also offers connections to other European countries, such as Belgium, Germany, and the Netherlands.

Can I change or cancel my TGV Ouigo ticket?

Yes, you can change or cancel your TGV Ouigo ticket up to 30 minutes before the train's departure time. You can do this online at ouigo.com, or through the Ouigo mobile app. There is a fee for changing or cancelling tickets.

What is the TGV Ouigo delay reimbursement policy?

If your TGV Ouigo train is delayed by more than 30 minutes, you may be eligible for a delay reimbursement. You can claim a delay reimbursement online at ouigo.com, or through the Ouigo mobile app.

Are there any special services available on TGV Ouigo trains?

Yes, there are special services available on TGV Ouigo trains. These include priority boarding, assistance for passengers with reduced mobility, and a special service for unaccompanied children. For more information, please visit ouigo.com.

What is the luggage policy on TGV Ouigo trains?

Passengers are allowed to bring two pieces of luggage on board TGV Ouigo trains. Each piece of luggage must not exceed the maximum dimensions of 55 cm x 35 cm x 25 cm, and must not weigh more than 10 kg. Larger items, such as bicycles, can be transported in the luggage car.

How much do TGV Ouigo tickets cost?

The cost of TGV Ouigo tickets depends on the route and the time of day. Prices start from €10 for a one-way ticket, and can go up to €50 for a one-way ticket on some routes. You can also buy return tickets, which can be cheaper than buying two single tickets.

What is the TGV Ouigo refund policy?

If you need to cancel your TGV Ouigo ticket, you can request a refund. Refunds are subject to a fee, and the amount of the refund will depend on the type of ticket you have purchased. For more information, please visit ouigo.com.

What is the TGV Ouigo loyalty program?

The TGV Ouigo loyalty program is a rewards program for frequent travelers. Members of the loyalty program can earn points for every journey they take, which can be redeemed for discounts on future journeys. For more information, please visit ouigo.com.

What is the TGV Ouigo lost property policy?

If you have lost an item on board a TGV Ouigo train, you can contact the customer service team on +33 892 35 35 35 (€0.35/min + €0.34/call). You can also contact the customer service team by email at contact@ouigo.com.

Are there discounts available for TGV Ouigo tickets?

Yes, there are discounts available for TGV Ouigo tickets. You can get discounts for children, seniors, and people with disabilities. You can also get discounts for group travel, and for certain routes. For more information, please visit ouigo.com.

Where can I buy tickets for TGV Ouigo?

You can buy tickets for TGV Ouigo online at ouigo.com or through the Ouigo mobile app. You can also buy tickets at ticket offices at train stations, or at ticket machines at some stations.

What amenities are available on TGV Ouigo trains?

TGV Ouigo trains have comfortable seating, air conditioning, and power outlets. Wi-Fi is available on some trains, and there is a snack bar on board. There are also toilets on board.

Smooth Luggage

Luggage Policy

  • When traveling with TGV Ouigo in France, the general luggage policy is as follows:
  • Passengers are permitted to bring one piece of hand luggage, with a maximum weight of 12kg, and one piece of checked luggage, with a maximum weight of 25kg, per passenger.
  • Passengers may be required to pay an additional fee for checked or excess luggage.
  • Items that are not allowed inside the TGV Ouigo include: restricted items (explosives, firearms, or dangerous items); items that exceed the size and weight restrictions; animals (except for service animals); and items that are deemed hazardous.
  • In addition to the fees for checked baggage and excess luggage, passengers may be required to pay an additional fee for items that require special handling, such as bicycles and skis.
luggage policy

Flexible Cancellations

Cancellation Policy

, for example:
  • Ticket cancellations must be requested at least 2 hours before the train's departure time.
  • Full refund of the ticket price and fees if cancellation is requested 2 hours before the train's departure time.
  • Cancellations requested 1 hour before the train's departure time will be refunded only 50% of the ticket price and fees.
  • No refund if cancellation request is made after the train's departure time.
  • In case of a missed train, no refund is provided.
  • Cancellations must be requested directly from the TGV Ouigo website.
  • Changes in ticket details (date, time, route, etc.) are subject to a fee.
  • In case of a delayed train, a refund of the ticket price and fees is possible.
cancellation policy

Pet-Friendly Guidelines

Pet Policy

  • Pets are allowed on TGV Ouigo in France, but only in a pet carrier.
  • Only one pet per passenger is allowed and it should not exceed 8kg in weight.
  • The pet carrier must be of appropriate size, sufficiently ventilated and must be placed under the seat.
  • Passengers are responsible for their pet's behavior and should take all necessary precautions to avoid inconvenience to other passengers.
  • Allowed pets: cats, dogs, guinea pigs, hamsters, rabbits, birds and other small animals.
  • Not allowed pets: dangerous species such as wild animals, venomous snakes, lizards, and other reptiles.
pet policy

Traveller's Opinion

What travellers are saying about

This page features reviews, testimonials, and feedback from real people who have traveled to some of the world's most exciting destinations. Whether you're planning your next vacation, looking for travel inspiration, or just curious about what others have to say, this section is the perfect place to start. Read on to discover first-hand accounts of people's experiences, and find out what they loved (and didn't love) about their trips.

Travelers think that TGV Ouigo is a great way to travel around France. It is fast, efficient, and affordable.
Travelers appreciate the convenience of TGV Ouigo, as it is easy to book tickets online and the trains are reliable.
Travelers find the staff on TGV Ouigo to be friendly and helpful.
Travelers find the seats on TGV Ouigo to be comfortable and spacious.
Travelers think that the food and drink options on TGV Ouigo are good.
Travelers think that the Wi-Fi on TGV Ouigo is reliable and fast.
Travelers find the ticket prices on TGV Ouigo to be reasonable.
Travelers think that the stations are well-maintained and easy to navigate.
Travelers find the trains to be clean and well-maintained.
Travelers appreciate the punctuality of TGV Ouigo.