Heathrow Express

Heathrow Express cheap bus tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

Heathrow ExpressPhone
+44 (0)345 600 1515

Email

Heathrow ExpressEmail
Contact@heathrowexpress.com

Website

Heathrow ExpressWebsite
www.heathrowexpress.com/

Frequently asked questions

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Flexible Cancellations

Cancellation Policy

cancellation_policy policy
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  • Heathrow Express offers a full refund if you cancel your ticket before the departure time.
  • If you cancel your ticket within 24 hours of the departure, you will be charged a £10 cancellation fee.
  • If your ticket is cancelled within one hour of the departure, you will be charged a £25 cancellation fee.
  • If you fail to show up at the departure point or the train is delayed, you will be charged a £15 cancellation fee.
  • If your ticket is partially refunded, the refund will be proportionate to the cancellation.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Heathrow Express has a generous luggage policy, allowing each passenger to bring two items of luggage, plus one small item of hand luggage, at no extra cost.
  • The two items of luggage must not exceed 90cm x 75cm x 43cm in size (including handles, pockets and wheels).
  • The small item of hand luggage must not exceed 56cm x 45cm x 25cm in size (including handles, pockets and wheels).
  • Any larger items of luggage can be brought but will incur an additional fee.
  • Passengers are allowed to bring items such as pushchairs, prams, and wheelchairs, although there is a limit of two items per passenger.
  • Musical instruments such as guitars, violins, and other string instruments are also allowed but may incur an additional fee.
  • Items such as skis, bicycles, and other large sporting equipment may not be allowed on board the train, and may incur an additional fee.
  • Passengers are not allowed to bring firearms, explosives, or other hazardous materials on board the train.
  • Items such as pets, animals, and other live creatures are not allowed on board the train.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are not allowed on Heathrow Express in GB.
  • No animals, including service animals, are allowed on board the Heathrow Express trains.
  • No pet carriers or cages are allowed onboard the Heathrow Express trains.
  • No pets of any kind, including cats, dogs, birds, reptiles, rodents, etc., are allowed on the Heathrow Express.