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Address and Contact Information
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Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- If cancellation is made more than 48 hours prior to departure, a full refund, minus a cancellation fee, will be issued.
- If cancellation is made between 24 and 48 hours prior to departure, a 50% refund, minus a cancellation fee, will be issued.
- If cancellation is made less than 24 hours prior to departure, no refund will be issued.
- If the bus is delayed due to unforeseen circumstances, the customer is entitled to a full refund.
- If the bus is delayed due to mechanical issues, the customer is entitled to a full refund.
- If the bus is cancelled due to mechanical issues, the customer is entitled to a full refund.
- If the bus is cancelled due to weather, the customer is entitled to a full refund.
- If the customer is unable to take the bus due to illness, a full refund, minus a cancellation fee, will be issued.
- If the bus is delayed due to traffic or road conditions, the customer is entitled to a full refund.
Smooth Luggage
Luggage Policy
- APM offers free checked luggage allowance for passengers traveling within the country where code equals to za. The free checked luggage allowance is two pieces of luggage with a combined weight of up to 20kg.
- Additional luggage items may be checked for a fee of ZAR 100 for each piece, with a combined weight of up to 20 kg.
- Each piece of luggage must not exceed the dimensions of 62 inches (157 cm).
- Passengers are allowed to bring small personal items such as a handbag, laptop bag, or briefcase. All bags including hand luggage must fit into the overhead lockers or under the seat in front.
- Liquids, aerosols, and gels must be in containers of 100ml or less, placed in a clear, re-sealable plastic bag that can hold a maximum of 1 liter. All containers must fit comfortably inside the bag and it must be able to be sealed.
- Sharp objects, such as knives and scissors, are not allowed inside the APM. Firearms and ammunition are strictly prohibited.
- Explosive or flammable items, such as fireworks, lighters, and matches, are not permitted on board.
Pet-Friendly Guidelines
Pet Policy
- APM does not allow any pets on their buses, regardless of the country code (ZA).
- No animals of any kind are allowed on the buses, including dogs, cats, rodents, reptiles, birds, and other animals.
- Service animals are allowed on the buses if they meet the requirements set forth by the country's regulations.
- Passengers must carry valid documentation for their service animals and must make sure that their animals are well-behaved during the journey.
- APM reserves the right to deny any pet access to the bus if it is deemed to be disruptive, dangerous, or unhealthy.