Alsa

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AlsaWebsite
www.alsa.com
Unleash Adventure

Explore with Alsa

Travel across Europe with ease and affordability by choosing Alsa. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

Does Alsa offer a loyalty program?

Yes, Alsa offers a loyalty program called Alsa Plus. For more information, please refer to Alsa's Alsa Plus page.

Does Alsa offer Wi-Fi on its buses?

Yes, Alsa offers Wi-Fi on some of its buses. For more information, please refer to Alsa's Wi-Fi page.

Where does Alsa operate?

Alsa operates in France, with services connecting major cities such as Paris, Lyon, Marseille, Bordeaux, and more. Alsa also offers international services to countries such as Spain, Italy, and Germany.

What payment methods does Alsa accept?

Alsa accepts payment by credit card, debit card, and PayPal. You can also pay with cash at any of Alsa's ticket offices.

What is Alsa?

Alsa is a bus company operating in France. It is one of the largest bus companies in the country, offering a wide range of services including intercity, regional, and international bus services. Alsa also provides a range of other services such as airport transfers, sightseeing tours, and more.

What is the Alsa cancellation policy?

Alsa's cancellation policy varies depending on the type of ticket you have purchased. For more information, please refer to Alsa's cancellation policy.

Does Alsa offer discounts?

Yes, Alsa offers a range of discounts for students, seniors, and other groups. For more information, please refer to Alsa's discounts page.

How can I contact Alsa?

You can contact Alsa by phone at +33 (0)1 70 70 10 10, or by email at info@alsa.com.

Does Alsa offer special services for disabled passengers?

Yes, Alsa offers a range of special services for disabled passengers. For more information, please refer to Alsa's disabled passengers page.

Does Alsa offer luggage storage?

Yes, Alsa offers luggage storage at some of its ticket offices. For more information, please refer to Alsa's luggage storage page.

Does Alsa offer group discounts?

Yes, Alsa offers discounts for groups of 10 or more people. For more information, please refer to Alsa's group discounts page.

Does Alsa offer a lost and found service?

Yes, Alsa offers a lost and found service. For more information, please refer to Alsa's lost and found page.

Does Alsa offer a mobile app?

Yes, Alsa offers a mobile app for Android and iOS devices. The app is available for download on the App Store and Google Play.

How can I book a ticket with Alsa?

You can book tickets with Alsa online at www.alsa.com, or you can purchase tickets at any of Alsa's ticket offices. You can also book tickets by phone at +33 (0)1 70 70 10 10.

Does Alsa offer pet transportation?

Yes, Alsa offers pet transportation on some of its buses. For more information, please refer to Alsa's pets page.

I took an ALSA bus from Seville to Lisbon and had a fantastic experience. The bus was comfortable and equipped with all the amenities I needed, and the staff were friendly and helpful. The ticket price was extremely reasonable, making ALSA a great value for money. I would highly recommend this company for anyone looking for a cost-effective and comfortable way to travel in Europe.

Natalie Lee
Natalie Lee
Paris, France

Customer Reviews

2 out of stars

Based on 65 reviews

Reviews data

Customer Reviews

55 Stars

28%

44 Stars

2%

33 Stars

2%

22 Stars

3%

11 Star

66%

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Recent reviews

MD
Matthew Davis

5 out of 5 stars

I recently traveled with ALSA from Granada to Barcelona and was extremely impressed with the level of service provided. The bus was clean, modern, and equipped with amenities such as Wi-Fi and power outlets. The driver was professional and the journey was smooth and enjoyable. I would definitely use ALSA again for my future travel needs in Europe.
PT
Peter Taylor

5 out of 5 stars

I recently took a trip with ALSA from Madrid to Barcelona and was extremely impressed with the level of comfort and convenience provided by the company. The bus was clean, modern, and equipped with amenities such as Wi-Fi and power outlets. The driver was professional and the journey was smooth and enjoyable. I would definitely use ALSA again for my future travel needs in Europe.

Smooth Luggage

Luggage Policy

  • Passengers are allowed to bring one bag with a maximum weight of 10kg (21lb) and one small handbag per passenger.
  • The maximum measurements of the bag are 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 in).
  • Additional bags may be allowed for a fee.
  • Extra taxes for luggage are €2.50 for each additional bag and €4.00 for each large bag that exceeds the allowed size.
  • Items such as skis and golf bags are not allowed.
  • Animals, except for service animals, are not allowed on board.
  • Passengers are allowed to carry liquids, gels, and aerosols in containers of 100 ml (3.4 oz) or less.
luggage policy

Flexible Cancellations

Cancellation Policy

  • Alsa may cancel trips due to bad weather, mechanical breakdowns, or other reasons.
  • If a trip is canceled, passengers will be given the option to receive a full refund or to be re-routed to their destination.
  • If a trip is delayed, Alsa will provide passengers with a full refund or the option to be re-routed to their destination.
  • Passengers must cancel their trips at least 24 hours before the scheduled departure time in order to receive a full refund.
  • If a passenger cancels their trip within 24 hours of the scheduled departure, they will be charged a cancellation fee.
  • Alsa reserves the right to change departure times or routes if necessary.
  • If a passenger fails to arrive at their departure point on time, they may not be allowed to board the bus and will not be refunded.
  • Alsa reserves the right to refuse transportation to any passenger.
cancellation policy

Pet-Friendly Guidelines

Pet Policy

  • Alsa allows passengers to bring small pets, such as cats and dogs, on board the bus.
  • Pets must be kept in a container that is small enough to fit on the passenger's lap, and it must be secured in a way that prevents the pet from escaping.
  • The pet must also be kept under control at all times and must not be a nuisance to other passengers.
  • Pets are not allowed to sit in the aisle or block the passage of other passengers.
  • Passengers are responsible for any damage caused by their pets.
  • Passengers with pets must pay an additional fee.
  • Animals that are considered dangerous, such as snakes, are not allowed on board the bus.
pet policy